Using Analytic Space: A Challenge to Contemporary Psychoanalysis

As psychoanalysts, we have to be constantly aware of the impact of external reality upon the analytic process, whether this comes from the world outside the consulting room or from within it. In particular, I am concerned with the disturbing influence that may come from the analyst’s devotion to new theoretical positions and ways of working. Also we cannot prescribe ‘good experience’ for any patient. We can only follow the process, and this may require of us that we survive being used by the patient to represent all that has been worst in the patient’s life. We should never deflect that.     

Theory: The Plague of the Subject: Psychoanalysis and Judith Butler's Psychic Life of Power

In her book The Psychic Life of Power, Judith Butler explores the relation between power and subjectivity. The Psychic Life of Power presents a political account of the formation of the subject. For Butler, psychoanalysis is a crucial theoretical tool for providing such an account of the subject. This essay considers Butler's Foucauldian rereading of psychoanalytic theory through an analysis of her theory of the formation of the subject. In particular, the essay examines Butler's appropriation of psychoanalysis for her theory of subjectivity. The author argues that while Butler's theorising of the psychic life of power represents an important linking of Foucauldian and psychoanalytic theories, nevertheless, her use of psychoanalysis does not fully engage with the complexity of its theory of the subject nor with the implications of that theory for her political project.     

Beyond reputational and financial damage: Examining emotional and religious harm in a post-crisis case study of Hillsong Church

Religious organizations have largely been overlooked in public relations scholarship, particularly in the crisis communication literature. Additionally, research in crisis communication primarily focuses on the reputational, material, and financial damage caused by crises. This study addresses theoretical and topical gaps in public relations scholarship by advancing Spaulding’s (2018) emotional and religious harm categories for moral crises within religious organizations. Results of a qualitative case study of Hillsong Church’s Carl Lentz crisis suggest an emotional harm continuum exists for moral crises, and religious harm emerges as distancing as a religious protective measure. Findings advance crisis communication theory regarding the use of religious and renewal rhetoric and types of harm inflicted from crises, and assists practitioners in crafting post-crisis messages that prioritize stakeholder healing and the organization’s recovery.     

It is time that matters in crisis communication: The role of temporal distance and crisis threat appraisal

The present study advances scholarly understanding of publics’ crisis responses by examining a potential role of temporal crisis distance and crisis threat appraisal from the perspective of publics. It explored whether and how temporal distance from the influence of crises (proximal future vs. distant future) might predict threat appraisal components (i.e., situational demands and required resources) and publics’ crisis responses (i.e., crisis emotions and supportive behavioral intentions). This study tested the mediation model to explicate how temporal crisis distance affected crisis responses through crisis threat appraisal. The results revealed that temporal crisis distance significantly predicted publics’ perception of situational demands, which in turn influenced crisis responses. Theoretical and practical implications for crisis communication are discussed.     

The reputational benefits of instructing information: The first test of the revised model of reputation repair

Situational Crisis Communication Theory (SCCT) prescribes crisis response strategies for organizations facing crisis. A meta-analysis of SCCT suggests using the prescribed responses has, at most, a small effect on reputation, while a few studies have shown that the base crisis responses (instructing information and adjusting information) may have a larger effect on reputation. This experiment compares the effects of SCCT’s prescribed responses, instructing information, and adjusting information on reputation in an experiment with 989 participants recruited from mTurk. It finds that instructing information has a very large effect on reputation, while adjusting information has a small but significant effect on reputation. In this sample, SCCT’s prescribed response strategies have no significant effect on reputation. The experiment proposes the revised model of reputation repair (REMREP) as a tool for understanding how crisis influences reputation. The model incorporates virtuousness and offensiveness, which demonstrates the importance of organizational virtuousness in handling a crisis. Implications for theory and practitioners are discussed.     

Elaborating the halo effect of SCCT: how and why performance history affects crisis responsibility and organizational reputation

This study explored how and why a halo effect occurred during a food-related crisis in South Korea. The research questions were framed using situational crisis communication theory. A qualitative research method involving 16 in-depth interviews revealed that the good performance history of the company involved in the crisis caused people to attribute less responsibility to the organization, as they doubted the alleged cause of the crisis and interpreted the crisis as a one-time mistake. A good performance history reduced threats to the organization because people felt a personal bond with, and trust in, the organization, partly due to its long history of operations and relatively large size.     

The Organic Crisis of the British State: Putting Brexit in its Place

The Brexit vote was a singular event that is one symptom of a continuing organic crisis of the British state and society and a stimulus for further struggles over the future of the United Kingdom and its place in Europe and the wider world. This crisis previously enabled the rise of Thatcherism as a neoliberal and neoconservative project (with New Labour as its left wing) with an authoritarian populist appeal and authoritarian statist tendencies that persisted under the Conservative–Liberal Democrat coalition (2010–2015). The 2015 election of a Conservative Government, which aimed to revive the Thatcherite project and entrench austerity, was the immediate context for the tragi-comedy of errors played out in the referendum. The ensuing politics and policy issues could promote the disintegration of the UK and, perhaps, the EU without delivering greater political sovereignty or a more secure and non-balkanized place for British economic space in the world market.     

Breaking the Walls. The Representation of Domestic Space in Hungarian Panel-Films

The paper investigates how socialist architecture – both as location and visual text – functions as tool of political criticism in the late socialist cinema of Hungary. Through the textual analysis of the living space in the socialist bloc in Péter Bacsó’s A Pianino in Mid-Air (Zongora a levego”ben, 1976), Béla Tarr’s Family Nest (Családi tu”zfészek, 1977) and Prefab People (Panelkapcsolat, 1982), Péter Gothár’s A Priceless Day (Ajándék ez a nap, 1979) and György Szomjas’s Wall Driller (Falfúró, 1985), the study dwells on the elimination of domestic space in the films which, as argued below, corresponds to the families’ disintegration and so to the failure a coherent, socialist society.     

Effective strategies for responding to rumors about risks: The case of radiation-contaminated food in South Korea

This experimental study explores how governments should respond to rumors about national-level risk issues. Informed by research in rumor psychology and risk/crisis communication, it investigates whether type of rumor and rumor response strategy have main and interaction effects on reducing rumor beliefs and intention to disseminate rumor. The two featured rumor types are the bogie rumor, which highlights feared outcomes, and the wedge rumor, which aims to reinforce differences between rival groups. Derived from Situational Crisis Communication Theory, the three response strategies examined are refuting the rumor, denying it, and attacking its source. Data were drawn from part of a large-scale online experiment, and the sample of the analysis was 942 South Korean adults. The experiment had a between-subjects design of 2 rumor type (wedge vs. bogie) x 3 government response strategies (refutation, denial, attack the attacker). Results show that all three rumor response strategies significantly reduced rumor beliefs, but only the refutation strategy significantly reduced intention to disseminate the rumor. Rumor type (bogie) and response strategies (refutation) had main, but not interaction, effects on reduction of intention to disseminate the rumor.     

Pragmatic optimism,crisis leadership,and contingency theory: A view from the C-suite

In the last three decades, the theory of strategic conflict management has been developed so that it is a strong framework for considering the factors that influence an organization’s response to crises and identifying the importance for dynamic and flexible approaches to crisis decision-making and communication. While leadership is considered one of the critical internal contingency factors but individual characteristics of key decision-makers, like the CEO, are also one of the most understudied ones. At the same time, the concept of optimism has long been explored as a factor influencing performance and positive outcomes in many arenas, but with scant evidence in the application to senior-level leadership or crisis contexts. In fact, in the crisis literature where optimism and pessimism is addressed, it largely argues that crisis leaders should adopt a pessimistic mindset. For this study senior-leaders in multinational companies responsible for managing employees in an average of 70 countries each and with extensive crisis leadership experience reflect on their own experiences during crises. Findings indicate that optimism is a critical trait in successful crisis leadership connecting to positive outcomes for the teams and organizations. These data also provide critical insights that develop a stronger understanding of contingency planning in crisis management because we have identified a trait that amongst an elite group of managers with extensive crisis experience was consistently attributed to their own success as crisis leaders.     

The State of the Social Work Profession: A Systematic Review of the Literature on Antigay Bias

Antigay bias delimits the rights of sexual minorities. Given that the social work profession promotes social justice values, understanding the extent to which antigay bias exists within the profession is important. Two social work specific populations were included in this systematic literature review to capture the breadth of the profession: professionals and students. A total of 31 empirical articles met our inclusion criteria. Across the samples, social workers and students were found to have mostly positive attitudes toward gays and lesbians. The sociodemographic factors used to explain the variance in attitudes are reported, and suggestions for future research are provided.     

How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010

Crisis communication scholarship has been criticized for its “managerial bias” and for its tendency to marginalize the perspective of publics and audiences. However, the understanding of how publics cope with and interpret crises is crucial for developing the body of knowledge in crisis communication, from both critical and managerial/functionalist perspectives. This case study of the Love Parade crisis in Germany 2010 aimed at exploring how publics perceived the crisis response of the festival organizers and how they used social media to communicate about it shortly after the outbreak of the crisis. A content analysis of 1847 postings at two relevant message boards produced support for the assumption that attributions of cause and responsibility are important predictors of publics’ evaluations of organizations in crisis situations. Findings also revealed that stakeholders actively engage in such attributional inferences spontaneously without being prompted by researchers. The analysis of responsibility perceptions as well as evaluative judgments over time supported the situational crisis communication theory. Blaming others and denying responsibility in the context of a crisis that was perceived as human error accident triggered negative reputational outcomes for the organizations involved in the Love Parade.     

The quality of work in Britain over the economic crisis

Previous research on trends in the quality of work in Britain was carried out in a period marked by long-term growth and increasing prosperity. Although often taken as an exemplar case of a ‘liberal’ regime, the implications of an emphasis on deregulation and work-force flexibility for employees’ quality of work are arguably less serious when labour markets are tight and the market power of employees may oblige employers to be concerned about the retention and commitment of the work-force. The prolonged economic crisis that followed the economic recession of 2008–2009, however, provides a more severe test of the implications of a relatively deregulated employment regime for employee welfare. It is precisely under conditions of high unemployment and weak bargaining power that it could be expected to facilitate a sharp reassertion of employer prerogatives both to shed labour and to restructure work processes. Did the economic crisis, then, lead to major changes in work and employment conditions in the UK?     

Resistance,Space and Political Identities: The Making of Counter-Global Networks

Activists in seven US cities were interviewed about why they thought people in their communities mobilized against alcohol-related problems. The data were analyzed in light of the focus on resource mobilization theory in the social movement literature. In contrast with claims that resources are the primary catalyst for change, informants emphasized the role of grievances, and to a lesser extent, bridging factors that caused residents to be more aware of or frustrated by problems, and thus ready for change. Resources seemed to provide necessary but insufficient conditions for explaining movement participation, suggesting that, to be effective, resources must be channeled to address and be linked to the grievous social conditions of inner city communities.     

Countering accusations with inoculation: The moderating role of consumer-company identification

Accusations of wrongdoing, baseless or justified, can severely tarnish a company's reputation. Once disseminated, even baseless accusations can persist and cause considerable damage for a company. This study examines the proactive crisis communication strategy of inoculating individuals against invalid accusations before they go viral. An experiment was conducted in a real world consumer context among members of an online consumer panel using an electronics discounter as the research stimulus. Expanding previous inoculation research on the role of value-relevant involvement for inoculation and the effectiveness of inoculation in the case of different preexisting attitudes, we find that consumers’ identification with a company moderates inoculation effectiveness. Consumers strongly opposing or disidentifying with the company under attack reported fewer negative beliefs and attitude change as well as fewer intentions to spread the accusation after being exposed to an inoculation message refuting the claim against the company. Consumers strongly identifying with the company, on the other hand, did not profit from such an inoculation. Their level of identification alone was sufficient to prevent attitude slippage. Implications for public relations research and practice are discussed.     

How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises

The prevalence of social media among networked publics calls for more research regarding how organizations can conduct effective crisis communication on social networking sites. Based on the situational crisis communication theory (SCCT) and the discourse of renewal (DOR) theory, this study examined how social media publics’ sentiments were affected by situational and renewing organizational responses in various clusters of crises. Twitter data of six crises representing three crisis clusters varying in the responsibility attribution (i.e., ambiguous, accidental, and preventable) were collected. We conducted a content analysis on organizations’ official tweets during crises (N = 59) and sentiment analysis on publics’ replies on Twitter (N = 4,340). The results showed that publics’ positive sentiments toward organizations were affected by organizational crisis responses that included instructing information, sympathy, systemic organizational learning, and effective organizational rhetoric. We recommend that crisis managers express sympathy toward publics as well as organizational learning that prevents a crisis from happening again.     

Finding the path beyond reputation repair: A structural topic modeling analysis of the crisis communication paradigm in public relations

This research utilizes computational methods to examine crisis communication scholarship from 2010 to 2020 in two studies with a census of all articles in Public Relations Review and the Journal of Public Relations Research (n = 1293 articles, 7400,685 words). Results indicate crisis scholarship has expanded beyond its prior focus on reputation repair. Situational crisis communication theory and image repair are compared in volume of scholarship and methodological affinity. Social media, SCCT, and media relations are identified as central topics within crisis communication scholarship.     

The quality of work during the employment crisis: the Italian case

The paper aims to study empirically the relationship between the effects of the employment crisis and the quality of work in Italy using a multidimensional approach. The quality of work is identified and measured through five dimensions. Such dimensions have been regressed, both for linear and quantile regression, for the ‘employment crisis’ variable, controlling for a set of variables including worker's characteristics, firm's variables, and job characteristics. The main findings show an uneven impact of the employment crisis on the quality of work dimensions. The employment crisis seems in fact to have significantly changed quality of work just in some of the dimensions. Moreover, the changes do not apply homogeneously in respect to both the sector of activity and the distribution of the examined dimensions.     

Child Sexual Abuse and the Media: A Literature Review

The media play an important role in practice, policy, and public perception of child sexual abuse, in part by the way in which news stories are framed. Child sexual abuse media coverage over the past 50 years can be divided into five time periods based on the types of stories that garnered news coverage and the ways in which public policy was changed. This systematic literature review of research on child sexual abuse media coverage across disciplines and geographic boundaries examines 16 studies published in the English language from 1995 to 2012. A seminal work is identified, citation network analysis is applied, and a framework model is developed.     

The Dog Who Barks and the Noise of the Human: Psychoanalysis After the Animal Turn

What would or could a psychoanalysis beyond the human be? And who—and how—might we who call ourselves human be or become in turn? In the “Introductory Lectures on Psychoanalysis,” Freud (1916–1917) famously declared psychoanalysis to be the third great blow to human self-love delivered at the hands of science. First, the Copernican revolution revealed that the earth was not the center of the universe “but only a tiny fragment of a cosmic system of scarcely imaginable vastness.” Then Darwin and his contemporaries undermined the ground upon which “the human” had asserted a fundamental difference from “the animal.” And now, psychological research has tripled down, giving “human megalomania” its “third and most wounding blow.” “The ego,” Freud wrote, “is not even master in its own house.” In passages like this, we get a glimpse of a psychoanalysis beyond the human–animal boundary. Nevertheless, the force of anthropocentrism returns again and again in Freud’s body of work, as when he consigned human animality to a prehistoric past or linked it to the baser instincts that human civilization needs to overcome. But what if, instead of running away from the animal in us, we were to dwell with and alongside the nonhuman? Drawing on the work of psychoanalyst Jean Laplanche and cultural theorist Nicholas Ray, this essay traces the sounds and scents of the nonhuman animal in and for psychoanalytic theory.