客户关系管理价值链研究

在电子商务时代,以客户为中心的客户关系管理(CRM)成为增强企业核心竞争是客户价值管理,本文对CRM价值链进行了初步探讨,提出了CRM价值链模型,并对CRM价值链的基本阶段及其支持条件进行了深入的分析.     

The management of development— The next decade

In this article the author argues that the last decade of development has proved to be a myth. He suggests that the poor countries have probably been exploited during this period. He believes that ‘aid’ programmes have badly misfired. However he is constructively critical and puts forward guidelines for planning and action. While he acknowledges that the task is huge he believes that we have the potential, given the desire to achieve success.     

The angry physician-Part 1. The temper-tantruming physician

Angry physicians create problems--for the people they treat and work with, for their administrators, and for their loved ones. Addressing negative emotions is one of the most prevalent organizational and personal challenges facing physician leaders. Solving this problem starts with taking an honest look at the factors and processes that shape physicians' coping patterns. Learning effective emotional management skills is underscored by a simple fact: Emotions are contagious. The Type A behavior pattern (TYABP) refers to an aggressive coping mode. Cross-cultural research suggests that, compared to the general population, physicians show elevated scores on TYABP measures, and that women physicians are at particular risk of developing TYABP. In Part 2 of this series, interpersonal anger management strategies will be presented.     

Early Retirement: The Case of The Netherlands

ABSTRACT This article takes a closer look at the scope of actual early retirements, reasons for choosing early retirement, the popularity of different types of flexible retirement schemes, and the status of elderly employees within their own organization. It appears that positive reasons for choosing early retirement are more often mentioned by persons in higher professional groups, by those with a higher level of education, and by those who work in the civil service or the service sector. Neutral and negative reasons are mentioned more often by persons in lower professional groups, by those with a lower level of education, and by those working in the industrial sector. Although the motives for opting for early retirement differ, there do not appear to be great differences between categories of respondents if they have been able to choose their age at retirement personally, within specified age limits. Approximately a quarter of the respondents indicated they would leave work at the age of 60, even if this meant a 30% drop in net income.     

The ethicist

The 1990s seem drawn for major changes in the U.S. health care delivery system. After a quarter century of piecemeal changes to compensate for the cost dislocations caused by passage of the federal Medicare and Medicaid programs, legislators, moved by a high level of demand from buyers, third-party payers, and consumers, are at last positioned for some structural revamping. Nothing is certain, however, as evidenced by the shifting deadline for introduction of the current Administration's approach to solutions. In this article, the author uses a fictionalized scenario to imagine the status of our health care system in the year 2000. As in 1990, much will remain to be done, even if much will have been accomplished.     

项目团队有效性的影响因素界定与实现

本文从项目管理的层面界定了影响项目团队有效性的五个因素即团队价值观、人际互动关系、角色分配、团队领导的能力与团队智慧,这些因素无一不受到项目团队的学习能力的影响,因此,项目团队的学习是提高项目团队有效性的重要途径.由此,本文给出了项目团队的IWRAM学习模式和深度汇谈的具体学习方法.     

The female manager—The pressures and the problems

There are an increasing number of women entering full-time careers in occupations that were once male dominated, for example, management. Recent surveys have suggested that more women are pursuing management careers in Western Europe and the United States. The pressures on these women are enormous in view of industry's inflexibility. Corporate policies must change if women are to survive in organizations. A variety of these policies are discussed in this paper, e.g. flexible work weeks, maternal and paternal leave, change and relocation policies, career planning, etc.     

我国教育系统工程研究20年的回顾与展望

我国的教育系统工程研究,如果从实质性大规模的研究工作起步的1983年算起,到2002年已经整整走了20个年头.教育系统工程是利用系统科学观念与方法研究教育问题所形成的交叉学科,是自然科学与社会科学相结合研究领域,教育系统工程研究能够弥补传统教育研究的思辨研究方法的不足,大大提高教育研究成果的可操作性和对教育实践的指导作用.本文对我国的教育系统工程研究进行历史回顾,对未来的发展趋势进行了分析展望.     

The Retirement Syndrome:: The Psychology of Letting Go

This article analyzes a problem that can be described as the retirement syndrome. In exploring the difficulties many leaders face in letting go at the end of a full career, it reviews a number of the barriers to exit: financial, social, and psychological. It looks at the physical and psychological effects of aging, in the context of retirement; examines the experience of nothingness that single-minded careerists often feel after retirement; describes the talion principle, a subliminal fear of reprisals; and discusses the ‘edifice complex,’ the wish to leave behind a legacy. The article concludes with suggestions as to how individuals and organizations can develop more effective and humane disengagement strategies.     

The managed care world order. The revolution is here

What are the belief clashes caused by the shift from a fee-for-service medical setting to a managed care environment? Right now, most physicians are enculturated in the old world order that emphasizes physician autonomy, control, security, and specialness. Physicians feel squeezed--by third-party payers wanting to be involved in the decision-making process of care delivery and by a new focus on teams versus the captain of the ship role. When traditional expectations clash with a changing reality, most people feel stressed. Physicians are no exception. If physicians have clear and realistic expectations, they can better cope with the uncertainties they face. And, the only realistic expectation in the medical profession is increasing uncertainty. Here are 10 predictions of what is happening in the health care industry--a list of the belief clashes that are so unsettling to those practicing medicine.     

影响中国商业谈判的因素分析

商业谈判是商业活动中一个必不可少的组成部分。为了了解影响中国商业谈判的因素,笔者在北京、温州和邯郸三个城市的几十家企业里组织了102组商业模拟谈判,并对相关数据进行了分析。数据结果揭示了中国商业谈判者的个人特征、谈判策略及谈判气氛等因素对谈判结果所产生的影响,以及这些因素之间的相互作用。文章最后针对这些分析结果提供了相应的现实商业谈判操作启示。     

Product Design Awards and The Market Value of The Firm

Product design has increasingly been recognized as an important source of competitive advantage. This study empirically estimates the impact of effective design on the market value of the firm. We use a firm's receipt of a product design award as a proxy for its design effectiveness. Based on data from 264 announcements of design awards given to commercialized products between 1998 and 2011, we find that award announcements are associated with statistically significant positive stock market reactions. Depending on the benchmark model used to estimate the stock market reaction, the market reaction over a two‐day period (the day of announcement and the preceding day) ranges from 0.95% to 1.02%. The market reaction is more positive for smaller firms and for firms whose award winning products are consumer goods. However, a firm's growth potential, industry competitiveness, and whether a firm is a first time or repeated award winner do not significantly affect the market reaction.     

项目合同纠纷解决中的法律因素

文章从两个方面论述了项目合同纠纷的解决,一方面将规避产生项目合同纠纷的因素归入到"纠纷解决"的范畴,分析了产生项目合同纠纷的法律因素;另一方面对项目合同纠纷解决的几种途径作了分析和比较,使项目管理者能选择最有效的途径解决纠纷,从而保证项目的顺利实施及项目目标的的完整实现.     

光环效应

几乎所有的执行官都会考虑一个问题：如何带领自己的企业取得出色的业绩？在过去十年中，一批又一批的商业管理畅销书全都宣称自己找到了有效的秘诀，可以让你的公司“基业长青”，“从优秀到卓越”，甚至远远凌驾于竞争对手之上。     

尔偏袒爱拍“马屁”的下属吗？

迄今为止，我已经审读了超过100家大公司的领导力描述文件。这些文件大都是一些陈词滥调，讲的也都是企业希望领导者具有怎样的特质——比如说“能够清楚地传达公司未来的愿景”，“帮助人们最大限度地发挥自己的潜力”，“要能从不同的意见当中发掘出其有价值的地方”，“不许偏袒下属”等等。     

The new breed

Structural changes within the health system--particularly in the organization and financing of services--have made new and different opportunities available to physicians interested in management. What types of physicians are currently going into management? How do they compare to others who have been in management for a longer period of time and to the "traditional" portrait of the physician executive? The author profiles the emerging, contemporary physician executive and explores the implications for the viability of the field of medical management as a whole.     

The systems revolution

In this paper the author brings together a number of ideas which are presented more fully in his forthcoming book—Redesigning the Future (John Wiley and Sons, New York): This synthesis amounts to a digest of Part 1 of that book. The article is organized into 5 parts: The Systems Revolution; The Self-Control Problem; The Humanization Problem; The Environmentalization Problem and Science in the Systems Age.