Measurement of the subjective work environment

Abstract

This paper considers the various issues that frame the development and use of measures of the subjective work environment. It begins by questioning the role of the work environment in determining occupational health, and explores the possible mechanisms by which that environment might exert its influence. It concludes that one of the important final common pathways is psycho-physiological in nature, and is rooted in individual perception and cognition and the experience of stress. Important for this model are the concepts of mediation and moderation. The measurement of the subjective work environment has often been idiosyncratic to the study in hand, and there are few well-established measures in common use. It is argued that researchers should be careful when deciding not to use established measures and effectively ‘invent’ their own. In developing new measures, decisions have to be made concerning the nature of the measure along with its ‘granularity’ and complexity. It is also argued that it is important that researchers should follow good psychometric practice in the development of those measures. Suggestions for ‘good practice’ are discussed. Attention is drawn to the issues of reliability and validity, and this paper discusses the role of triangulation in the planning and execution of data collection and analysis. The paper ends by reviewing the recommendations made towards the development and use of measures of the subjective work environment.     

New Zealand ministers of religion: Identifying sources of stress and coping strategies

Because the primary focus in occupational stress research has been on refining our understanding of the relationship between stressors and stress responses, relatively few attempts have been made to examine the nature and structure of the different constructs involved in that relationship. One reason for this has been die apparent acceptance that current measures adequately describe work role stressors or that constructs such as coping can be researched by simply selecting and devising measures on an a priori basis. This paper considers the stressors reported by ministers of religion in New Zealand and the strategies may use to cope with those problems. The results draw attention to die fact that while existing scales provide a good measure of general perceptions they are not useful or designed for evaluating specific role relationships or their nature and structure. The implications of these findings arc discussed in terms of measurement issues and future research.     

Economics and quantitative economics: A defence

The purpose of the paper is to discuss quantitative work in economics, especially in relation to problems of macro-economic policy. It is argued that many recent criticisms of economics are not well founded, and it is certainly not the case that what is wrong with economics is its quantitative bias. Quite the contrary; in a number of areas more quantitative work is required. The use of control theory methods should be welcomed by economists, but these need not be introduced to the exclusion of other methods. Finally, some suggestions are made for further research.     

Moral Behaviour in Organizations: The Contribution of Management Education and Development

SUMMARY The concurrent growth of interest in management competencies and management development and in business ethics, exposes a need to bring these two fields together. The moral dimension to organizational behaviour should be considered when management education and development programmes are being designed. Those concerned with ethics in business and management should look beyond approaches based on codes of conduct and traditional educational methods. In this paper the idea of management competence is conceptualized broadly, with insight drawn from sources in education and social psychology. It is argued that ideas derived from Kohlberg's work on moral development can provide the basis for management development programmes in which theoretical understanding of ethical theory and moral issues is augmented by commitment to personal principles, a well integrated sense of personal identity, and relevant interpersonal skills, acquired through experiential learning.     

A study of expediting practices in manufacturing firms

Abstract

This paper presents the results of an empirical investigation of one of the most common yet least optimized production management practices—expediting. The intention of this study was to generate quantitative insight into issues that underlie expediting decision making, such as the relative frequency of various causes of expediting, commonly used expediting strategies and tactics, and the interaction of expediting and the production scheduling environment in use. The study centered around a survey sent to 1768 manufacturing staff personnel, with 182 usable questionnaires returned. It is hoped that the data and conclusions presented in this paper will be of use to production management researchers who are interested in expediting as a managerial decision.     

和谐管理理论及其应用述评

经过三十余年的发展,和谐管理理论已经被我国管理学者应用到深化管理学理论创新以及引领管理实践变革的各个方面。面对充满了不确定性、模糊性、复杂性以及快变性的商业管理环境,和谐管理理论逐渐体现出了其整合东西方管理智慧、与管理情境紧密结合以创造性地解决复杂问题的基本思想,以及在应用该理论过程中体现出了"动态"与"迭代"特征。本文通过对和谐管理理论相关应用研究进行述评,讨论了相关研究所存在的一系列问题和改进建议,有助于彰显和谐管理理论的应用价值,并加强和谐管理理论的研究和应用。为了使读者对和谐管理理论有更为深入及在一定程度上统一的认识,本文以介绍和谐管理理论基本思想与特点作为开头,并深入回顾了和谐管理理论在不同领域以及行业中的应用。同时,本文也发现和谐管理理论相关应用研究存在着分布不均、理论联系度较低、理论与实践关联度不足以及和谐耦合机制相关研究不足的问题,并提出从深化和谐管理理论本身、扩大理论影响力以及加强相关应用研究等方面入手的改进建议。     

Ageing, health and productivity: A challenge for the new millennium

The economic implications of Europe's ageing population are considerable. Without an increase in the size of the working population, reducing the possible fiscal deficits will be difficult. This paper reviews this area of increasing concern for basic, applied and strategic researchers, namely how to increase the age at which people typically stop working, without damaging health or productivity. Chronological age per se may not be a good predictor of health and job performance; rather we should examine various mediating and moderating factors. It is argued that attention should focus on national and organizational policies, management attitudes, training, work demands, the working environment, work organization, the psychosocial environment and health promotion. Older workers may currently be subject to discriminatory practices and to stereotypical and inappropriate attitudes which may adversely affect their health and performance. Flexible and intelligent solutions are required. Many organizations, perhaps reflecting western culture, have not yet evolved to the point where the potential contribution of older people is recognized and allowed to flourish. Once current barriers are removed, and existing and developing knowledge applied, an optimistic picture for older workers emerges.     

Type A Behavior and Occupational Stress

Studies of the Type A Behavior pattern in a work context are reviewed in terms of a casual model relating Type A to coronary heart disease. Research supports the hypothesis that Type A's are hyper-responsive to subjective work stressors. However, examination of objective stressors is rare. Furthermore, causal connections between Type A and objective and subjective work environments are consistent with laboratory research, but field studies have yet to provide convincing support for them. Gaps in the empirical literature are delineated and methodological recommendations are made. It is argued that understanding the causal mechanisms by which Type A leads to heart disease has its implications for the adoption of treatment strategies, and that the occupational context provides a promising setting for studying these mechanisms.     

Operations management – from Taylor to Toyota – and Beyond?

This paper sets out to review past and current research in operations management, and to explore current and future issues facing the area. It reviews the history of the area, and the patterns of research content and type. It reviews the evolution of lean production connecting the work of Taylor to its development at Toyota, and uses this to propose three key elements of operations management in the 1990s, namely, the core, interfaces and convergence. Current issues relating to research in operations management are explored and it is argued that there is a need for aggressive research agendas. Finally, possible future agendas for the area are explored.     

Sexual Dynamics in Mentoring Relationships – A Critical Review

This paper considers the nature of the interpersonal dynamic in mentoring relationships and the correlation between a close mentoring relationship and the possibility of that relationship becoming romantic or sexual. In considering this issue we have reviewed the literature that is pertinent to this context; this includes research on the workplace as a sexualized environment, the criteria considered to be desirable for an effective mentoring relationship and issues of gender and sexual orientation in the workplace. In highlighting these issues we suggest that organizations, mentees and mentors should be made aware of the potential risks before embarking on a mentoring relationship, and suggest this is an area that clearly needs more research.     

Managing Corporate Knowledge Experiences with SODA and V·I·S·A

It is often said that success in today's competitive environment depends on the acquisition and application of sound, relevant knowledge. This paper introduces two management science approaches that have been used for the effective management of knowledge, towards the development of strategy, planning and decision making, in a wide range of organizational settings. Both approaches make use of computer technology to provide a flexible and interactive environment incorporating a visual representation of the problem. The paper briefly describes each approach, together with a case study illustrating its use in practice. A number of common themes relevant to the management of knowledge are identified and discussed. The themes highlight the benefits which arise through the use of computer technology alongside a number of issues relevant to the management of the group process.     

Management Research and Literary Criticism

This paper is concerned with analysing the role of rhetoric and literary criticism in research and scholarship. It is argued that critical debate and dialogue are the hub of the process of research and scholarship and that social science and literature have more in common than is normally recognized. Most of these debates are carried out in writing and involve elaborate writing and reading of texts – or literature as we prefer to call it. We argue the case that management researchers may have something to learn from literary criticism. A model of literary criticism comprising four different modes of criticism – mimetic, expressive, pragmatic and objective – is described and the implications for management research are suggested. The paper concludes with a number of reflections on what can be gained from this type of analysis and on the role of reflexivity in the research process.     

Beyond Negative Affectivity:

Stress researchers frequently use self-report measures to assess stress, health, psychological adjustment, and subjective dissatisfaction. We present evidence demonstrating that all of these variables are highly intercorrelated and reflect a common underlying factor of Negative Affectivity (NA). NA is a stable and pervasive personality dimension-high NA individuals report more stress, distress and physical complaints, even in the absence of any objective stressor or health problem. Thus, NA may operate as a substantial nuisance factor in many areas of research. To circumvent its influence, investigators can use non-subjective measures of stress and health. Finally, we present a two-factor model of stress and satisfaction that includes, in addition to NA, the independent factor of Positive Affectivity (PA), a trait reflecting positive feelings about oneself and one's life.     

Sticking it all together: A critical assessment of the group cohesion–performance literature

Although group cohesion is a widely studied construct in the group dynamics literature, there is a considerable lack of consistency and agreement regarding the construct. This paper reviews the current state of the cohesiveness literature. Cohesion is now generally defined as the group members' inclinations to forge social bonds, resulting in the group sticking together and remaining united. Unfortunately, the large number of definitions and measures used by researchers has created a literature that is inconsistent and confusing. This review focuses on the considerable research on the cohesion–performance relationship. The general consensus of this research is that there is a generally positive association between cohesion and performance, but the theoretical and operational mechanisms creating this association are unclear. This lack of clarity may be due to the wide range of measures and assessments of cohesion and the cohesion–performance association. Two underlying contentious issues within this aspect of the literature are whether cohesion is unidimensional or multidimensional and the appropriate level of analysis required for measuring the construct. The resolution of these inconsistencies requires researchers to take a step back toward grounding the research in broader theoretical frameworks, to determine whether the cohesion–performance association has an underlying common cause, and to use longitudinal studies that use more sophisticated analytical models.     

Rising prices,financial statements and fundamental research

Adequate consideration cannot be given to the subject of inflation accounting without a rigorous reappraisal of the nature and usefulness of published financial statements. It is argued that much fundamental research is a necessary prerequisite for the evaluation of methods of accounting in a period of inflation. Such research should begin with a consideration of the purposes to be served by the publication of financial statements. A framework is presented for such fundamental research and the results of some preliminary work outlined to assess the usefulness of financial statements in providing information to assist investors to make investment decisions. The use of financial statements by investors for this purpose is one of a number of possible objectives for financial statements.     

The measurement of emotional reactions to work: Conceptual, methodological and research issues

This paper offers an overview of the literature on the measurement of emotional reactions to work. The paper opens with discussion of the meaning, definition and assessment of the terms 'work', 'emotion', and 'health/well-being' and then proposes that an understanding of the complex relationships among these variables should proceed through the use of ecological and interactional models. It is noted that, although there is still some controversy regarding the relationships between emotions, health and well-being, there is a growing recognition of the fact that emotions are closely related to the origins and exacerbation of disease and the promotion of health and well-being. Also, as an important context for human activity and development, the workplace can be both a direct and indirect source of negative emotions that are associated with severe stress, especially if certain workplace characteristics (e.g. quantitative and qualitative overload, poor control, low wages and poor social supports) are present. The paper summarizes some of the critical issues in the measurement of emotional reactions to work, including gender, age and culture, and lists some of the many instruments for this measurement. Lastly, the paper argues that the measurement of emotional reactions to work should proceed from a multimethod-multisource-multiemotion research strategy that samples different methods (questionnaires, behavioural observation, biological measures, etc.), emotions (anger, anxiety, happiness, etc), and sources (e.g. subject, professional, family).     

Supply system structure, management and performance: a conceptual model

This paper contributes to the debate within the supply chain management field on the structure, operational management and performance measurement of supply systems. It draws on influential work from these fields in order to support the presentation of a conceptual model. This represents a synthesis of the ideas and concepts discussed, and acts as a focus for subsequent discussion. After presentation and explanation of the model, the structure of supply systems is considered. The relationships are explored between this and both the type of product that is exchanged and the nature of the demand profile. Conclusions are drawn that suggest that the architecture of the supply network should be determined once those factors are clarified and understood in the context of specific supply situations. The role of intermediary organizations within supply systems is discussed. It is then argued that a number of key variables influence the success of the management of the supply system and of its performance. Issues relating to these variable classes are discussed. Conclusions are drawn that highlight directions for further research.