Examining multiplicity and dynamics of publics’ crisis narratives with large-scale Twitter data

The new reality of networked publics on social media calls for crisis communication practitioners and researchers to understand the narratives generated by publics on social media during organizational crises. As social media publics possess diverse, unique characteristics and communicative needs during a crisis, they form interpretative communities and co-create various symbolic interpretations of the crisis. Extending the public-centric and narrative perspective to the context of social media crises, we examined what crisis narratives were constructed by social media publics (i.e., multiplicity) and how these narratives changed by crisis stages (i.e., dynamics). Using topic modelling based on large-scale Twitter data of the Chipotle E. coli crisis (N?=?40,610), we identified ten narratives subsumed under two themes (i.e., sharing-based and conversation-based) based on publics’ social constructions of their perceived risks and crisis experience. On the one hand, sharing-based narratives, heavily impacted by publics’ shared media coverage, reflected media crisis narratives and salient risk perceptions aligning with the news agenda. On the other hand, conversation-based narratives, fueled by publics’ opinion expression and emotional venting, demonstrated publics’ interpretations of their experience with the organization in the crisis with less salient but more diversified risk perceptions. Crisis managers are recommended to produce and deliver compelling narratives resonating with different groups of social media publics during crises.     

Ups and downs of art commerce: narratives of “crisis” in the contemporary art markets of Russia and India

This article develops an analytical framework to study the role of narratives in markets and argues that there is a relationship between the structure and composition of narratives produced by market actors and market dynamics. With respect to theory, the article bridges the perspectives that study markets as cultures and as fields and draws from the organizational studies approach to the analysis of narratives. Two empirical cases of the crises narratives in the emerging contemporary art markets of Russia and India illustrate the use of the framework. The analysis is based on in-depth interviews with artists and art dealers as well as observations in Moscow, Saint Petersburg, New Delhi, and Mumbai conducted between April 2012 and June 2013. The article shows that there is a widely shared crisis narrative with a coherent structure in the Indian art market. In contrast, fragmented and contested stories that lack narrative structure dominate in the Russian art market. The analysis of the first case highlights the narrative structure and shows the productive work it does in the Indian market—it provides a moral justification of existing market norms and produces a perspective for the future. The analysis of the second case focuses on the context of narrative production and connects the conflicting interpretations of the crisis in the Russian art market to contested hierarchies and persistent uncertainty.     

‘He was a secret’: family narratives and the institutionalization of people with intellectual disabilities

This article examines family narratives concerning the existence of an institutionalized family member with an intellectual disability. A research study investigating the experiences of institutional survivors and members of their families in post-World War II Ontario, Canada reveals ambiguous family narratives in which the story of an institutionalized family member with an intellectual disability was absent or uncertain. Secretive family narratives and their impact on family life are discussed from the perspectives of siblings of institutional survivors. Drawing from narrative enquiry literature, the potential repercussions of false or ambiguous narratives on the lives of people with intellectual disabilities are also examined.     

Openings,absences and omissions: Aspects of the treatment of ‘race’, culture and ethnicity in British cultural studies

Abstract

British cultural studies has, in an innovative and exciting way over the last three or four decades, opened up spaces for the serious analysis of many aspects of culture, including those inextricably related to questions of ‘race’, ethnicity and subordinated groups in urban environments in Britain. However, there have been a number of weaknesses and omissions with regard to Britain's black, Caribbean-descended population. Some of these are possibly the result of earlier, unresolved theoretical and methodological disputes within the field of cultural studies; others stem, perhaps, from an over-reliance on approaches arising out of youth subcultural analytical frameworks. Consequently, less than the required attention has been paid to the active cultures of achievement developed by the adult, black working-class population of Caribbean descent in Britain from the 1950s to the 1990s.     

Female narratives of ‘new’ citizens’ belonging(s) and identities in Europe: case studies from the Netherlands and Britain

Public discourses on citizenship, identity and nationality, which link geographical borders and the political boundaries of a community, are infused with tensions and contradictions. This paper illustrates how these tensions are interwoven with multilayered notions of home, belonging, migration, citizenship and individual's ‘longing just to be’, focusing on the Dutch and the British context. The narratives of a number of Dutch and British women, who either immigrated to the respective countries or were born to immigrants, illustrate how the growing rigid integration and assimilative discourses in Europe contradict an individual anchoring in national and local communities. The narratives of women participating in these studies show multilayered angles of belonging presenting an alternative to the increasing strong argument for a fixed notion of positioning and national belonging. The female ‘new’ citizens in our study tell stories of individual choices, social mobility and a sense of multiple belonging in and across different communities.     

‘A great job and a family’: work narratives and the work and family interaction

This article investigated how work narratives of dual-earner families are materially and symbolically configured in discourses of reconciliation of work and home life. Following critical studies of the work–family interaction, this research takes into consideration symbolic and social structures and tries to look into the interrelation of factors such as job resources, job satisfaction, levels of autonomy with the self-esteem and sense of ‘self’ which parents derive from their paid work. Hochschild's concept of ‘emotional culture’ is used to explore how parents' experience of work is intertwined to their occupational groups and how it is associated with different narratives of work–family interaction. This study is conducted through qualitative methods, using in-depth semi-structured interviews on a sample of 27 dual-earner families. The data collected are composed of in-depth accounts that are then examined through the method of narrative analysis. The data indicate that, for divergent occupational levels, work generates different material and symbolic resources, which account for divergent narratives of work and home. The sociological analysis of occupational levels with the associated emotional culture of work and family then provides an exploratory model for understanding the links between social class and work–family interaction.     

Culture,ethnicity and territoriality: a cultural history of imagined land in Manipur, 1950s–1990s

Creative literature and audio-visuals provide alternative sources to archival documents for understanding the cultural history of land. This paper is a small beginning in using creative sources in different languages of Manipur. My analysis suggests that the association between land and ethnicity is a recent phenomenon. In the late 1950s and the 1960s, creative artists represented land as aesthetic symbol for universal emotions. In the 1970s, land was de-linked from political imagination and appeared in the form of leikai (residential address). The 1980s registered the emergence of complex social forces such as ethnic nationalism and a romanticised folk culture. The most remarkable development was the exclusive use of land as a symbol of discrete identities and ethnic homelands. Whereas the ethnic gulf widened between the meiteis of the valley and the tribals of the hill areas, the struggle between the hill tribes intensified in the 1990s.     

Problematization and de-problematization – 30 years of cultural studies and cultural criticism in mainland China

ABSTRACT

In the past 30 years, cultural studies in mainland China has developed its own history, theoretical characteristics and problem framework with the introduction of Western theory, discussion of Chinese issues and active dialogue with international cultural studies scholars. The studies of sociology, philosophy and politics have overlapped with cultural studies in problems such as rural governance, class research, the bottom society research, gender politics and consumer society theory. Chinese cultural studies started with a critical consciousness, then activated the drives of anti-authoritarianism and generated an illusion of emergency. Today, it has outgrown the paradigm of the 1950s, and must establish new theories and thoughts on the basis of a new sense of criticism at this moment.     

Education in the crucible of a postcolonial revolution: community reaction to the challenges of Zimbabwe’s crisis

It is paradoxical that when Zimbabwe was experiencing the worst economic situation in its recorded history and the highest inflation rate ever experienced worldwide by any nation at peace, its educational achievements were unprecedented. The economy had untold negative effects on the education system causing mass exodus of teachers, dilapidation of infrastructure, shortage of library books and even lack of food. However, against this backdrop, the country scored major successes in education. In 2010, Zimbabwe became the highest ranked in terms of literacy on the continent. University enrolment was ninefold by 2006, and technical and vocational education has achieved similar developments. How and by what means? Research on education has so far mainly focused on the institutions of higher learning with little or no concern at all about community activities and efforts to sustain education at various levels. In fact until recently university education in Zimbabwe has had little community participation. This had to change during the last decade when the state could not afford to fund its own army, let alone education. Donor, bilateral and multilateral funding were withdrawn as the sanctions screw tightened. This research explores the community (students and parents) efforts in sustaining education from secondary to tertiary institutions. How did parents and students react to the deteriorating conditions of education and with what effect? The study findings indicate parents responded by supporting teachers with money and food, engaging in economic activities such as cross-border trading, and were involved in teaching the students. The students also responded by engaging in peer education and sharing resources such as books. This study could widen our understanding of community participation in education particularly at university level.     

One-dimensional times: a dialectical response to the Irish Times’ coverage of the global financial crisis

A growing literature claims that critique of neoliberal capitalism after the global financial crisis (GFC) has been ‘captured’ within the logic of capital. Such research argues that ‘capture’ is achieved through a process whereby critique of neoliberalism is transformed into arguments for more neoliberalism. This creates a one-dimensional ‘recovery’ discourse. Drawing on Marcuse’s theory outlining ‘one-dimensional society’ and critical discourse analysis, this study assesses the relevancy of such claims for an Irish medium, the Irish Times, through an examination of GFC-related discourse during 2009–2010. This study finds that economic discourse in the Irish Times is captured when organisational bias allows pro-neoliberal actors from business and government privileged access to discourse production. We engage a call from organisation studies for a dialectical reading of captured discourse. We end with a discussion of the limits of this reflexive approach to capitalism’s contradictions for disrupting its ongoing hegemony.     

Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition,selection, and transmission of information in crisis situations

This study aims to better understand publics’ perception and communicative behaviors in crisis communication. The extant research has overlooked how framing factors and different publics’ communicative behaviors directly influence crisis outcomes, including reputation and behavioral intentions. An online experiment with 1,113 participants was conducted to fill the gap. The findings demonstrated that preventable crisis news framing was a strong negative predictor for crisis outcomes. Another finding based on Communicative Action in Problem Solving (CAPS) in Situational Theory of Problem Solving (STOPS) revealed that information attending, forwarding, and seeking are positively associated with reputation and behavioral intentions.     

‘The outraged young’: young Europeans,civic engagement and the new media in a time of crisis

Public involvement in traditional political institutions has declined significantly over the past few decades, leading to what some have seen as a crisis in citizenship. This trend is most striking amongst young people, who have become increasingly alienated from mainstream electoral politics in Europe. Nevertheless, there is overwhelming evidence to show that younger citizens are not apathetic about ‘politics’ – they have their own views and engage in democracy in a wide variety of ways that seem relevant to their everyday lives. In the aftermath of the global financial crisis, young Europeans have borne the brunt of austerity in public spending: from spiralling youth unemployment, to cuts in youth services, to increased university tuition fees. In this context, the rise and proliferation of youth protest in Europe is hardly surprising. Indeed, youth activism has become a major feature of the European political landscape: from mass demonstrations of the ‘outraged young’ against political corruption and youth unemployment, to the Occupy movement against the excesses of global capitalism, to the emergence of new political parties. This article examines the role that the new media has played in the development of these protest movements across the continent. It argues that ‘digitally networked action’ has enabled a ‘quickening’ of youth participation – an intensification of political participation amongst young, highly educated citizens in search of a mouthpiece for their ‘indignation’.     

Lights of disenchantment: a study of Max Weber’s thesis on the ‘disenchantment of the world’ from the perspective of visual studies

At the end of 1917, during a conference at Munich University, the German sociologist Max Weber (1864–1920) made a bold announcement: ‘The fate of our times is characterized by rationalization and intellectualization and, above all, by the “disenchantment of the world”.’ In this article, I provide an interpretation of the notion of ‘disenchantment of the world.’ Subsequently, I present visual material that might further illuminate Weber’s idea. In the third part, I strictly concentrate my attention on one argument suggested by Weber: in ‘disenchanted’ societies ‘mysterious incalculable forces do not come into play anymore.’ Through two exemplary sculptures by the Danish artist Bertel Thorvaldsen (1770–1884), I continue my visual excursus on the ‘disenchantment’ thesis by connecting Weber’s account on the intellectualisation of religious world-views with the autonomisation of the aesthetic sphere. The overall ambition of this article lies in providing an introductory account to an important intellectual problem and historical process through visual and textual analysis.     

The influence of accountability for the crisis and type of crisis communication on people’s behavior,feelings and relationship with the government

In this paper we investigated to what extent the willingness of people to take advice from the local government, people’s feelings of collective efficacy and empowerment, and their relationship with the local government, is dependent on whether the local government was accountable for the crisis or not. In addition, we were interested in the influence of empathic versus neutral crisis information on people’s behavior, feelings and their relationship with the local government. The results indicate that people’s intention to follow the advice of the local government is generally high, even when the local government is held accountable for the crisis. However, accountability negatively influenced people’s relationship with the local government, as well as collective efficacy. Our research shows that this negative outcome for people’s relationship with the local government cannot be countered by empathic crisis information. However, conveying empathic concern in the crisis information did enhance level of collective efficacy.     

‘Heritage’ and ‘cultural practice’ in a globalized disaster: a preliminary thematic analysis of documents produced during the Ebola epidemic of 2013–2015

The Ebola crisis of 2013–2015 highlighted the relationship between cultural heritage, neoliberal globalization and public health. It also raised the problem of cultural compatibility between organizations within the global ‘epidemic space’, which intruded on the pre-existing ‘heritage space’. In this paper, we discuss the differences and disjunctures between ‘heritage’ as it was explicitly and implicitly defined by two organizations positioned very differently in the global epidemic space – UNESCO, and the University of Makeni, Sierra Leone’s first private university. A thematic analysis of documents produced by these institutions reveals that they both placed the themes of human dignity and cultural heritage at the forefront of their responses. It also reveals that they dealt with those themes in sharply disjunctive ways, indicating the limits of cultural compatibility within the global ‘epidemic space’.     

Correction to: Language and imagined Gesellschaft: Émile Durkheim’s civil-linguistic nationalism and the consequences of universal human ideals

Theory and Society - A Correction to this paper has been published: https://doi.org/10.1007/s11186-021-09436-2     

Education for the love of the world: Hannah Arendt’s philosophy of education and communication studies

Amidst a challenging moment of transition in American higher education, this article uses Arendt’s examination of American educational institutions and her reflections on the human condition to develop a philosophy of education that speaks to communication studies. Sharply critical of the unreflective emphasis on newness and normalization that she saw in American schools, Arendt suggests an alternative philosophy of education grounded simultaneously in the contemplation of tradition and the pursuit of natality through the active life of labor, work, and action. Together, tradition and natality open a new approach to communication education in the liberal arts tradition that challenges educators and students alike not only to understand the world around them but also to take responsibility for its renewal.     

At the intersection of globalization and ‘civilizational originality’: cultural production in Putin’s Russia

ABSTRACT

This special issue originates from a transnational collaboration of scholars in philology, comparative literature, social theory, sociology, anthropology, ethnography, and media studies. The collection strives to advance a research agenda built on the nexus of three intellectual and academic domains: post-Soviet ‘Russian cultural studies’, the research paradigm put forward by Cultural Studies, as well as empirical methods developed in sociology. The collection illustrates the importance of expanding the experience of Cultural Studies beyond its established spheres of national investigation, while it also speaks to the necessity to re-evaluate the hegemony of the English-language academic and cultural production on the global scale. The collection offers insights into the gamut of cultural practices and institutional environments in which Russian cultural production happens today. It shows how cultural industries and institutions in Russia are integrated into the global marketplace and transnational communities, while they also draw on and contribute to local lives and experiences by trying to create an autonomous space for symbolic production at personal and collective levels. Through diverse topics, the issue sheds light on the agency, i.e. practitioners and participants, creators and consumers, of Russian cultural production and the neoliberal practices implemented on creative work and cultural administration in Russia today. The Introduction outlines the development of academic studies on Russian cultural practices since 1991; describes main political developments shaping the cultural field in Putin’s Russia; and, finally, identifies the Cultural Studies debates the editors of the collection find most productive for investigations of Russia, i.e. the instrumentalization of culture and culture as resource. Relocated in an analysis of a post-socialist society, these conceptualisations seem increasingly problematic in a situation where local and federal policies governing cultural and creative work focus simultaneously on marketization and on nationalism as the main tools of legitimizing the federal government.     

East‐End Warehouse: a case study of ‘organisational capture’ and cultural conflicts

This case study is about a warehouse in London’s Dockland with predominantly local staff. It stored and distributed food and drink for contractors. Its market was expanding; the site well positioned. Nonetheless, since takeover by a large shipping company, contracts went unrenewed, ‘stock shrinkage’ mounted, losses increased. The author, part of a small team of consultants, was hired ‘to study and advise’. Customer intrusions are normal in service organisations. But here conflicting and group‐based short‐term interests inhibited staff co‐ordination: serial crises involved ad hoc responses. Fieldwork entailed charting work flows, administering an attitude survey, conducting a census and assessing both the workforce’s collective East‐End culture and top management’s culture: their values conflicted. In Dockland, kinship and neighbourly obligations were strong. Obtaining and distributing pilfered goods reflected this; they celebrated group enterprise, collective support and autonomy – values evident in the warehouse that we made integral to proposals for reorganisation. This paper thus addresses intrusions: from customers – evident in disruptive work flows; two externally derived and opposed cultures and the culture of consultants.