The role of corporate image and extension similarity in service brand extensions

In this article we examine the role of corporate image in extending service brands to new and traditional markets in the telecommunications sector. With regards to corporate image, service brand extensions are primarily associated with innovation-related attributes, such as order of entry (i.e., pioneers versus followers). Increasingly, firms are extending their services to markets that are beyond the markets that they traditionally have been active in. The results of an experimental study show that consumers evaluate service extensions by providers with an innovative late mover image more favourably that service extensions by companies with a pioneer image in terms of perceived corporate credibility and expected service quality. With regards to these evaluation criteria, it was also found that consumers prefer service brand extensions to related rather than unrelated markets. In addition we find that the relative distance between service providers with an innovative late mover image and pioneers is larger in related markets.     

The adoption and use of WeChat among middle-aged residents in urban China

This study explores the adoption and use of WeChat, the most popular mobile instant messaging (MIM) platform in China, among middle-aged residents in urban China. Previous technology diffusion studies have paid little attention to this demographic. Based on diffusion of innovations and uses and gratifications theory, the study aims to identify the predictors of adoption and use of WeChat by middle-aged individuals. Data were collected in Xiamen from a sample of 300 tourists aged from 36 to 60 years. The results showed that the perceived relative advantages of WeChat significantly predicted its adoption by the middle-aged users in the sample. However, the effects in predicting usage were limited when the perceived need for WeChat were taken into account. In addition, the results indicated that demographic variables (i.e., age, gender, and income) and personal innovativeness were significant predictors of the adoption and use of WeChat among middle-aged individuals.     

Accessibility in Rural Social Service Agencies

ABSTRACT

This study explores the degree that social service agencies are aware of the ADA, the degree that agencies perceive they comply with the ADA, and the barriers these agencies face in making their services accessible. The directors of 28 randomly selected rural social service agencies in a midwestern state completed semi-structured telephone interviews. Interviews explored respondents& knowledge of the ADA, barriers rural agencies face in providing accessible services, types of accommodations they have made and degree of fit between the ADA and rural agencies. The findings suggest that while the ADA is not a significant burden for rural agencies, there is a need for enhanced training and outreach.     

SOS—Satisfied or Stuck,Why Older Rural Residents Stay Put: Aging in Place or Stuck in Place in Rural Utah*

As rural communities undergo substantial demographic and economic changes, understanding the migration intentions and their antecedents of rural elderly persons becomes increasingly important. Using data drawn from a survey of adults from 24 rural Utah communities conducted in 2008, we examine whether rural residents 60 years of age or older plan to remain in their present communities (N= 621). We use structural equation models (SEM) to estimate the relationships between a variety of individual and community-level background measures, including perceptions of local service quality, leaving one's community for health care, Internet use, attachment to and satisfaction with community, and plans to age in place. Results suggest that even as the rural context of economic decline, population loss, and distance to medical services may reduce the viability of staying in a community, a desire to remain in the community is primarily a function of perceptions of the quality of local services and community satisfaction. This research highlights the need to better understand the interplay between the availability of medical services and perceptions of distance as well as to understand the complex relationship between individual and community level characteristics for migration intentions.     

‘Counterurbanization’, interaction and functional change in a rural amenity area — A Canadian example

Recent explanations of population and economic change in rural communities in Canada, the United States, the British Isles and Australia are described and assessed. These are synthesized and evaluated in the south Georgian Bay area at the outer edge of Toronto's urban field. Custom census tabulations of data on migration, commuting and population change from 1971 to 1991 documented rapid population growth, a major increase in the elderly, significant migration from metropolitan centres and primarily local work-residence linkages in the study area. Much of the population increase occurred in residential nucleations with amenity attractions along the shoreline. Information from business directories was used to trace economic change. Many businesses formerly found in small rural service centres have centralized in larger communities, but new economic activities related to tourism, construction, finance, services, manufacturing and wholesaling replaced them in numerous settlements. Population continued to increase in places that had lost some or all of their businesses. Population growth and economic change may be attributed to local amenity attractions, location in an urban field, the ‘commodification of rurality’ and structural transformations in the economy. Deconcentration from the ‘Golden Horseshoe’ contributed substantially to population growth in the study area which appeared to be a ‘clean break’ from the Toronto area.     

A Systems View of Companies’ Communication in Online Social Environments

In order to enrich previous contributions interested in the identification of possible pathways to improve companies’ capabilities to better face the challenges imposed by increasing social and economic variety, this paper focuses attention on the role of companies’ communications in online social environments. Thanks to the adoption of systems thinking, the paper enlarges existing contributions on companies’ online communication by combining the research streams of signalling theory, capital need theory, and legitimacy theory. By building on a multi-disciplinary literature review, this paper identifies three variables to analyse the effectiveness of companies’ communication based on the use of social networks: the frequency, the instability, and the previous activities. Empirical research is proposed with reference to a sample composed by the 50 best performing European companies in terms of return on sales (ROS) (USD) in 2015 via the use of structural equation modelling (SEM). SEM is applied to explore the relationships among identified variables in companies’ online communication on Facebook and Instagram, and how those communications influence companies’ economic performance in terms of ROS.     

New Economy Businesses in Rural,Urban, and Metropolitan Locations

Abstract The service sector has replaced manufacturing as the primary employer in the United States. Fastest growing within this sector are producer services, i.e., those businesses that provide service inputs to other businesses and government. Theorists posit that the propensity of producer services to locate in metro areas advantages cities in relation to rural areas. They argue that significant numbers of producer services are unlikely to locate in rural areas due to the economic and cultural benefits offered by central cities and that producer services in rural locations are qualitatively different from metro firms. Perceptions of the environment, management strategies, and community citizenship were analyzed with data from 259 producer service business owners and managers in Iowa rural, urban, and metropolitan communities. The findings point to qualitative differences between the businesses based on community size, but also many similarities were found. Rural producer services reported more community citizenship than other businesses.     

Correlates of Fashion Leadership: Implications for Fashion Process Theory*

This paper suggests possible implications of a study of clothing fashion leadership for current sociological theory in regard to the process of fashion diffusion. Theory of the diffusion of innovations was chosen as the framework for the investigation. Fashion innovativeness and fashion opinion leadership were studied in relation to selected social, psychological, and economic variables. Since the test of collective selection occurs in the local social system it would seem appropriate that theories regarding the operation of the fashion process account more fully for the rate and degree of acceptance and rejection of innovations in the local social system, and for the functions of local participants in the process. Does current sociological theory account for diffusion of new ideas, practices, and products as well as their development and selection?     

Black Adoption Placement and Research Center at 25: placing African-American children in permanent homes (1983-2008)

The Black Adoption Research and Placement Center is a nonprofit organization delivering culturally specific adoption and foster care services. The organization developed as a response to concerns in the African-American community about the high numbers of African-American children entering and not exiting the public foster care system. The organization has undergone significant transformations over its 25-year history in relation to social, political, and economic changes that have altered the ways that the agency finances and delivers services. The history of Black Adoption Research and Placement Center presents an organization that has weathered many challenges because of its strong leadership, its committed governing body, its external relationships, and its internal operations.     

Agency-Related Barriers Experienced by Families Seeking to Adopt From Foster Care

ABSTRACT

Although about 100,000 children in foster care await adoption, families approved to adopt encounter obstacles in the adoption process. This nationwide longitudinal study identified agency-related barriers faced by prospective adoptive parents. A pur-posively recruited sample of 300 families seeking to adopt from foster care completed an in-depth, semi-structured telephone interview and quarterly follow-up surveys until they either finalized a foster care adoption (n = 98) or discontinued (n = 102) the process, followed by an exit interview by telephone. Findings revealed the top barriers encountered were adoption process logistics (n = 185, 92.5%), agency communication and responsiveness (n = 159, 79.5%), agency emotional support (n = 130, 65%), availability of services (n = 65, 32.5%), and juris-dictional and interjurisdictional issues (n = 52, 26%). Policy and practice implications are provided with recommendations for improving procedures, services, support, and communication to better retain prospective adoptive parents and improve adop-tion outcomes.     

Interventions for Internationally Adopted Children and Families: A Review of the Literature

Internationally adopted (IA) children are at increased risk for health-related, developmental, and behavioral difficulties. This article reviews the literature on various interventions currently used with IA populations; including health-related interventions provided by medical specialists, preparation programs provided by adoption agencies and other social service organizations, treatments for attachment and behavioral disorders, psychoeducational services, programs designed to improve children’s care prior to adoption, and parent-based initiatives. Surprisingly, very little systematic information exists regarding the effectiveness of interventions designed to prevent and remediate these difficulties in IA children. Recommendations for future research activity and for best practice approaches to intervention are discussed.     

Community Based Rural Health Care in India

SUMMARY

India is a large country, geographically as well as popula-tionwise. The majority of its population lives in rural areas, i.e., villages. Again, most of the villages are in remote areas. The State has been making sincere efforts to make the basic social services accessible to all in the rural area. Health being one of the vital services, it has been a challenging task before the State to extend it to the remote rural areas, many of which are not yet connected by motorable roads. As a result of various experiments carried out over the last five decades, the State has developed a fairly well-designed primary health care service, and it is in operation in rural areas. However, there appears to be a striking gap between the delivery of health services in rural areas and utilization of the services by the people. Attempts have been made in this article to apprise the readers of the health service system in India, and it discusses the issue of health service delivery at the village level. The discussion is based on a small study carried out in a rural area in the State of West Bengal (India) where students of social work of the University to which the author belongs are placed for field work. Following the inputs received through supervision of the students' work, the study was initiated and conducted.

This article based on the study seeks to focus on peoples' perception of the health services as provided by the State in rural areas, which in turn gets reflected in the extent to which they utilize the services. Social workers being an integral part of the health set up, their role bears special significance. Discussion, therefore, centres on scope for social work intervention at the community level as well as in institutional level of the health service delivery system to make the services meaningful and effective in rural areas. In fact, it has to take the leadership role in reforming the service delivery system when required.     

The origins and early diffusion of “shareholder value” in the United States

The shareholder value conception of the firm and its consequences for the functioning of corporations have been studied from a variety of disciplinary and theoretical perspectives. In this article we examine in more detail than has been done sofar the origins and early adoption of this particular conception. By investigating public business sources from the perspective of field theory, we argue that the rise and early diffusion of “shareholder value” are best understood as a function of the changing power relations in the economic field during the first half of the 1980s. The deep economic recession at the end of the 1970s and early 1980s led to a crisis in the prevailing management beliefs, offering newcomers the opportunity to promote alternative business strategies, among which the shareholder value conception became dominant. The sources studied indicate that the spokespersons of the new business conception were initially wealthy outsiders, corporate “raiders,” who used the economic crisis to oppose management and acquire shares in undervalued firms with the threat of restructuring and selling parts of them in the name of shareholders’ interests. Although these hostile take-overs, or threats of take-overs, were widely contested, the Reagan administration blocked regulation and stimulated the take-over market. The rivalry between “raiders” and public pension funds over the profits of these takeovers led to the founding the Council of Institutional Investors (1985), which adopted the shareholder value doctrine inaugurating the organized activism of public pension funds with regard to the management of firms. It was thus in all likelihood the competition and conflict among different groups of shareholders, primarily corporate raiders and pension funds, that triggered the shift in the balance of power between managers and shareholders. Since managers found profitable ways to adapt to the new balance of power, the shareholder value ideology spread rapidly through the economic field, becoming the dominant business model of North American firms in the second half of the 1980s.     

From Advocacy to Social Innovation: A Typology of Social Change Efforts by Nonprofits

Literature describing the social change efforts of direct social service nonprofits focuses primarily on their political advocacy role or the ways in which practitioners in organizations address individual service user needs. To elicit a more in-depth understanding of the varying ways that these nonprofits promote social change, this research builds off of the innovation literature in nonprofits. It presents a model of the typology of social innovations based on the empirical findings from survey data from a random sample (n = 241) and interview data (n = 31) of direct social service nonprofits in Alberta, Canada. Exploratory principal factor analysis was used to uncover the underlying structure of the varying types of social innovations undertaken by direct service nonprofits. Results support a three-factor model including socially transformative, product, and process-related social innovations. The qualitative findings provide a conceptual map of the varied foci of social change efforts.     

城乡一体化过程中上海农村社会事业发展对策研究

城乡一体化是经济社会发展的一般规律,是传统农业社会向现代工业社会演变的必然过程,也是现代化的组成部分。城乡一体化的核心是城乡居民的地位一体化、机会一体化、保障一体化。必须从制度上建立一套保障城乡一体化的系统,其中,推进农村社会事业发展更是至关重要。农村教育、卫生、文化、体育、社会保障、社会服务等社会事业的发展水平,某种程度上可以用来衡量一个国家或地区经济社会的发展水平。因此,加强上海农村社会事业发展不仅与广大农民群众的切身利益和农村、农业的发展需要密切相关,而且对于破除城乡二元结构、加快城乡一体化进程、建设现代化国际大都市,实现＂四个率先＂,以及对于探索转型期农村公共产品供给制度的创新、建立与完善农村公共产品和服务供给模式等,具有重要的战略意义、理论意义和应用价值。     

Measuring the innovation ability of Taiwan's food industry using DEA

The ability of companies to meet consumer expectations depends greatly on their ability to innovate and deliver new products at competitive prices. This research study is designed to determine the key innovation factors of Taiwan's food industry and draws on a questionnaire to collect data about its innovativeness. Data Envelopment Analysis (DEA) revealed the most and the least innovative products among our sample group. Strategies of how to improve the products’ innovativeness are proposed. Our study contributes to the food industry in Taiwan by determining a set of factors for innovativeness, presenting outstanding examples from the researched industry that can be used as a benchmark by other food companies or as a reference for other industries in other countries. Finally, innovativeness improvement strategies for Taiwan's food industry are proposed, taking company size into consideration.     

Rural Area Agencies on aging: An overview of activities and policy issues

This article presents an overview of the nature and service activities of rural Area Agencies (AAAs) with data from a recently completed national survey. Compared to their urban counterparts rural AAAs serve much larger, more sparsely populated areas with poorer and older elderly populations; have much smaller budgets and staffs; and support fewer services. This leads to a clear rural disadvantage in resources and services for the elderly. Policy makers need to examine and address factors identified as associated with this rural-urban inequity including SUA intrastate funding formulas, “rural” service models and training needs, and regulations regarding direct service provision. Important research and policy questions in need of further study are also identified.     

Can service innovations be procured? An analysis of impacts and challenges in the procurement of innovation in social services

This paper addresses the challenges that arise when service innovations are being promoted through public procurement. The academic and policy debate on public procurement of innovation has recently been very vivid, but it has mostly focused on procurement of technologies and tangible goods while considerably less attention has been paid to public procurement of innovation in services. By drawing on conceptual tools from the literature on service innovation and public procurement of innovation, the paper examines an empirical case of procurement of social services for substance abusers carried out by the city of Helsinki, Finland. In particular, the article analyzes whether the characteristics of services and service innovation are compatible with processes and requirements of public procurement. The article shows that service innovations can be procured, but the features of services and service innovation such as intangibility, interactivity, and difficulty to measure the impacts of new services affect the procurement process and set particular requirements for it.     

Social innovation and ICT in social services: European experiences compared

Innovation in social services and social policies in the European welfare systems is an evolving phenomenon stimulated by socio-demographic, cultural and economic changes. Many social service innovations are linked to disruptive technologies, especially the introduction of information and communication technology (ICT). To discuss the effects of disruptive technologies on health and social services, this article first proposes a framework consistent with the social innovation paradigm. Secondly, based on case-studies, it investigates different models of social and health service innovation driven by technology. The article shows advantages and disadvantages of service innovation driven by technology, and offers some final remarks about future challenges for ICT in health and social services. More evidences of effectiveness and efficiency are necessary to promote public and private investment to implement solutions on a wider scale. However, the impacts of technology-based solutions cannot be measured only in terms of economic aspects but also taking into account whether new technologies really provide the opportunity for citizens to have a better life and advocacy for their rights.     

Post-adoption service need and access: Differences between international,kinship and non-kinship foster care

Post-adoption services are important to bolster a family's commitment to their adopted children, thus avoiding potential problems following adoption finalization. It is vitally important to assess post-adoption services in an effort to ensure families are provided with effective supports for successful family functioning. Few investigators have assessed service needs and access according to adoptive family type. This study focuses on international, foster care kin and foster care non-kin adoption types. Utilizing the National Survey of Adoptive Parents, this research investigated twelve post-adoption services. Two comparisons were made with respect to whether, according to the adoptive parents, post-adoption services were received or not received: 1) international and foster care non-kin adoptive families; and 2) foster care kin and foster non-kin adoptive families. International non-kin families were more likely to indicate they discussed post-adoption services than foster care non-kin families, particularly among those who were white, had adopted boys, had no other children in the home, and whose socio-economic background was lower. When comparing foster care non-kin families with kinship families, non-kin families tended to receive more desired services than kinship families, with kinship families indicating less need for services. Policy efforts and program design need to focus on reaching out to families and developing effective post-adoption services based on the expressed needs of families.