Social Workers’ Perceptions of Job Satisfaction,Interdisciplinary Collaboration,and Organizational Leadership

ABSTRACT

To address job satisfaction, and therefore employment retention, of hospice social workers, this study examined how relationships with other members of the interdisciplinary hospice team and perceptions of hospice leadership may be associated with job satisfaction of hospice social workers. The sample of 203 hospice social workers was recruited by e-mailing invitations to hospice social workers identified by hospice directors in three states, use of online social media sites accessed by hospice social workers, and snowball sampling. Study measures included professional experience, hospice characteristics, interdisciplinary collaboration, perception of servant leadership, and intrinsic and extrinsic job satisfaction. Variables significant in the model for intrinsic satisfaction were perception of servant leadership, interdisciplinary collaboration, and feeling valued by the hospice physician. Variables significant in the model for extrinsic satisfaction were perception of servant leadership, interdisciplinary collaboration, feeling valued by the hospice physician, and number of social workers at the hospice. Interdisciplinary collaboration was more important for intrinsic job satisfaction and leadership style was more important for extrinsic job satisfaction. Profit status of the hospice, experience of the social worker, caseload size, and other variables were not significant in either model. These results support previous findings that leadership style of the hospice director and relationships with hospice colleagues are important for hospice social workers’ job satisfaction. Such low-cost modifications to the hospice work environment, albeit not simple, may improve job satisfaction of hospice social workers.     

工作单位性质与利用网络求职的差异性:来自珠三角农民工的实证研究

国内外学者对中国的市场转型研究一直关注于中国的市场化程度,以及不同性质的工作单位其市场化程度对劳动力市场的影响。本文通过对次级劳动力市场中农民工的实证研究,发现伴随着职业流动的增加,农民工在求职中并没有减少对社会网络的使用,只是越来越少地使用先赋性的亲友网络,越来越多地使用在职业流动中新建的社会网络。本文的研究还发现,不同性质工作单位市场化程度的差异影响了农民工对求职方式的选择。农民工进入市场化程度较高的工作单位,可以较多地通过市场途径求职;进入市场化程度较低的工作单位,则需要较多通过社会网络途径求职。     

留守经历与新工人的工作流动——农民工生产体制如何使自身面临困境

本文批评了“农民工”和“留守儿童”两种研究问题意识割裂的现状。通过对 “农民工权益保护理论与实践研究”调查数据的分析,本文试图在两种问题之间建立系统性的关联。研究发现,有留守经历的新工人相比其同辈群体更频繁地转换工作。对工种性质进行进一步划分后的统计模型表明,体力工种相对非体力工种、非熟练工种相对熟练/半熟练工种,有留守经历的新工人相比其同辈群体,表现出更高的工作流动性。这说明有留守经历的工人更难适应世界工厂高强度、异化的劳动方式。父母外出打工造成亲子分离,儿童家庭责任感淡薄,但也带来更优越的经济条件和更少的务农经历,由此共同导致了有留守经历的工人频繁的工作流动。留守经历是“拆分型农民工生产体制”的产物,但某种程度上它又加剧了这一体制持续运行所面临的困境。逐步赋予工人公民权,修复家庭生活,是解决系统性危机的基本立足点。     

Support in the Workplace: Buffering the Deleterious Effects of Work–Family Conflict on Child Welfare Workers’ Well-Being and Job Burnout

ABSTRACT

We examined the impact of work–family conflict (WFC) on worker well-being and job burnout, as well as the role of social support in the workplace as a potential buffer against the influence of WFC. Results of hierarchical multiple regression analyses in a cross-sectional sample of 361 public child welfare workers indicate that WFC was related to reduced well-being and increased job burnout, whereas supervisory support moderated the relationship between WFC and well-being. Findings from this study hold implications to workforce management practices aimed at improving worker well-being in human service and child welfare organizations. Human resource management policies designed to manage worker schedules should aim to facilitate workers’ ability to meet work and family demands through programs such as flexible work schedules and telecommuting. Recommendations for future research on WFC and worker well-being are discussed.     

What do children think about their social worker? A Q‐method study of children's services

Understanding how children experience social work interventions is an important part of gauging whether what is provided is genuinely helpful. In this paper, we describe the findings from a research project using Q‐method, aimed at understanding what children involved with statutory services think about their social workers and how they experience the time they spend together. Using a pre‐existing practice framework, we explored skills including empathy, collaboration, and purposefulness from the point of view of children and young people. The participants in our study (n = 22) were insightful observers of social work practice, able to describe not only how they experienced time spent with their workers but also inferring differences in motivation and approach. In addition, workers who were described in similar terms by different young people were nevertheless experienced differently. This suggests not an archetypal “good social worker”—instead, there are skills that are good for specific children at specific times within the context of specific relationships.     

Professional Identity,Job Satisfaction,and Retention of Licensed Social Workers in Korea

This paper reports the results from a survey of 735 social workers in South Korea on their professional identity as a social worker, job satisfaction, and intention to leave the profession. The overall result shows that there was a high level of job satisfaction. Social workers' intention to leave the profession was significantly related to their integrated feelings of professional identity. This relationship was partially mediated by job satisfaction. Social workers' sense of professional identity can be tapped to help social workers feel adequate to carry out their professional responsibility. Boundaries of their practice should be well defined.     

农民工维权意愿的影响模式研究：基于长三角地区的问卷调查

在农民工维护劳动权益的现有研究中,维权态度是一个尚未得到应有重视的议题。本文利用长三角地区农民工的调查数据,从同期群、务工资历、单位特征三个维度考察农民工维权意愿的影响模式。研究发现,同期群、法律认知水平、工作职位、单位性质等变量对农民工维权意愿影响显著,而更换工作次数、维权经历评价、加入社团数量等变量影响不显著。深入分析发现农民工维权意愿的变动不仅受单位及国家制度环境的影响,亦受其情感、人力资本、社会阅历等内在力量的综合作用影响。其中,基于文化程度、法律认知、工作职位等的维权能力,成为影响农民工维权意愿的重要因素。联系中国经济社会快速发展的现实,认为农民工的维权意识会持续上升,将对既有的劳工维权体系造成较大压力。     

The impact of job satisfaction on turnover intent: a test of a structural measurement model using a national sample of workers

For the past century, worker turnover has been of keen interest for both managers and researchers. Based upon the literature, a structural measurement model incorporating four core antecedents of turnover (i.e., demographic characteristics, work environment, job satisfaction, and turnover intent) was developed and tested using a national sample of American workers. The results indicate that the work environment is more important in shaping worker job satisfaction than are demographic characteristics, and that job satisfaction is a highly salient antecedent of turnover intent. Finally, job satisfaction is a key mediating variable between the work environment and turnover intent.     

Results of a nationwide hospice and palliative care social work job analysis

The role of the hospice and palliative social worker is often ambiguous and misunderstood by colleagues and fellow team members. One reason for this is the lack of identified, clearly delineated roles, skills, and tasks employed by these specialty social workers in their daily work. This article summarizes the first nationwide job analysis of hospice and palliative social workers. A contextual, cross-sectional survey design was used to identify current and relevant job tasks from practicing hospice and palliative social workers. A sample of 482 social workers representing 46 states responded to a survey that included demographic questions and ranking of 152 tasks and importance to the position. Tasks were categorized into four broad categories: assessment and reevaluation; planning and intervention; death, grief, and bereavement; and professionalism; which includes subcategories consisting of multiple tasks and skills. Respondents identified performing a psychosocial assessment from a patient/family centered care perspective, assessment of the patient’s current and desired quality of life and of coping skills as the tasks most important to their role. This outline of the role of the hospice and palliative social worker was then used in the development of an evidence-based certification exam that may be required of those who want to receive specialty certification in the field.     

Whether Professional Training Matters: Attitudinal Antecedents to the Turnover Intentions of Social Workers in Guangzhou,China

This study aims to identify whether the professional training of social workers has an effect on the attitudinal antecedents of turnover intention. This study investigated 395 trained and 353 non-trained social workers from the Integrated Family Service Centers in Guangzhou, China. It was found that professional education did not significantly alter the attitudinal antecedents to turnover intention. In both groups, a higher feeling of burnout or a lower level of organizational commitment produced a higher intention of turnover. Furthermore, the significant influences of burnout and organizational commitment were found to be respectively mediated by job satisfaction with professional association or job satisfaction with organizational environment. This study not only provides insights into the stabilization of the emerging workforce of Chinese social workers, but also poses serious questions about social work education.     

Work Life and Social Fulfillment: Does Social Affiliation at Work Reflect a Carrot or a Stick?*

Objectives. Work life and home life appear to be in increasing competition for scarce time and attention. Does the workplace offer a social haven for people? And if so, for whom is it most attractive? Or does the increasing affiliation with work life result from heightened job insecurity, which demands that employees focus on work in order to keep their jobs? Methods. In this article we analyze a unique data set incorporating all book‐length workplace ethnographies (N=149) to address these questions. This data set provides rich measures of social life at work and related correlates. Results. We find that rich social lives are common at work and that these correlate strongly with fulfillment, pride, and meaning in work. Well‐paid employees are much more likely to experience a rich social life at work than are lower‐level employees. Job security appears to be a relative constant, unrelated to the richness of social life on the job. Men are more socially involved at work than women, reflecting their greater average involvement in work life relative to family life. This relationship, however, does not hold net of controls, suggesting that it reflects underlying differences in the jobs men and women hold. Conclusions. These findings suggest a bifurcated labor force in which upper‐status employees reap both greater material and greater social rewards from their jobs and, as a result, are more drawn to work, and to workaholism, than lower‐status workers.     

脱嵌型雇佣关系与农民工离职意愿——基于长三角和珠三角的问卷调查

近年来,“民工荒”愈演愈烈,劳工短缺成为中国经济发展必须面对的客观现实,在这一背景下,探讨农民工离职意愿具有重要意义。基于2010年7月对珠三角和长三角地区2 276位农民工调查数据的分析发现,未来五年内,65.4%的农民工有离职打算,其中新生代农民工离职意愿较高,珠三角农民工较长三角农民工离职意愿更高,已婚且与配偶在同一城市者离职意愿低。本文进一步探讨了工作嵌入对农民工离职意愿的影响后发现,农民工工作内和工作外的联接、适应和代价的程度越高,离职意愿越低。本文认为农民工的雇佣关系是一种“脱嵌型雇佣关系”,这是导致农民工高离职意愿的重要原因。本文还对“脱嵌型雇佣关系”的定义、维度和后果进行了初步阐述。     

I'm Gone When You're Gone: How a Group Can Survive When Its Leader Takes a Leave of Absence

SUMMARY

As the roles and demands on social workers increase in their agencies and their personal lives, there is a greater chance that they will need to take a leave of absence. This is also true for social workers who lead groups. This article presents a process to allow the primary worker to take a leave of absence while the group continues with an interim worker. The author's personal experience of a leave of absence from a HIV+ adolescent support group will be used to illustrate this transfer process. In providing ample time and a thoughtful process of transfer, this leave of absence was successful in maintaining group attendance and participation.     

Working in the Social Services: Job Satisfaction, Stress and Violence

Correspondence to Professor Jan Pahl, Department of Social and Public Policy and Social Work, Darwin College, University of Kent at Canterbury, Canterbury CT2 7NY. Summary A major survey of the social services workforce (Balloch etal., forthcoming), carried out in the Research Unit at the NationalInstitute for Social Work, has produced new data about sourcesof job satisfaction and about the incidence of stress and violence.The survey took place in five different local authorities inEngland, and interviews were carried out with 1276 individuals,selected from four groups of staff: managers, social work staff,home care workers and residential staff. The results suggestedthat those who work in the statutory, social services do experiencemore stress and violence than workers in other parts of thehealth and welfare services. However, different jobs presenteddifferent hazards. In general, home care workers were the mostsatisfied with their jobs, and were also the group least likelyto be stressed or to experience violence in the course of theirwork. By contrast, residential workers, especially those withmanagement responsibilities, were most at risk of both violenceand stress. Men were more likely than women to experience violence,while other groups with a higher than average risk of stressincluded younger members of staff, and managers and social workstaff responsible for elderly people.     

Rhetoric vs. reality in social work supervision: the experiences of a group of child care social workers in England

Whilst the contribution of good supervision to high‐quality social work practice is widely recognized, research exploring practitioners' experiences of supervision is surprisingly limited. Set within the context of the supervision framework for employers of social workers in England, this small‐scale survey, using an extended questionnaire, examined the experiences of supervision of a group of child care social workers. The aim was to find out what aspects of supervision worked well and where there was room for improvement. The findings suggest that whilst the majority of employers had appropriate supervision policies in place, day‐to‐day practice varied enormously, frequently falling well short of national standards, with the quality of supervision often depending more on the characteristics of the supervisor and the agency context than the needs of the worker. Supervision sessions typically focused predominantly on case management, with much less attention paid to the worker and opportunities for them to reflect on their practice. Only a quarter of the social workers in this survey could be considered to be satisfied with their current supervision, with a much higher proportion clearly dissatisfied.     

Compassion Satisfaction Among Social Work Practitioners: The Role of Work–Life Balance

Abstract

Previous research has established that social work practitioners are especially vulnerable to work-related psychological distress and burnout due to the high-stress nature of the profession, yet less research has focused on examining factors are associated with social worker retention. Emerging research on compassion satisfaction suggests that this factor could mitigate professional burnout, yet there is a gap in research focusing explicitly on examining compassion satisfaction among social workers. To address this gap in knowledge, this quantitative study collected survey data on practicing social workers who were alumni from a large southeastern university (n?=?120) to examine individual and organizational factors associated with compassion satisfaction. Multiple regression analyses revealed that higher levels of emotional intelligence, perceived work autonomy, and perceived work–life balance were associated with an increase in compassion satisfaction among experienced, licensed social work practitioners. Findings have implications for how social work employers can promote compassion satisfaction through cultivating emotional intelligence among practitioners, allowing social workers autonomy in decision making, and providing supportive work environments. Recommended directions for future research include longitudinal studies with large sample sizes that expound research on compassion satisfaction by examining the role of additional factors, such as client population, job role characteristics, and supervisor support.     

A Bourdieusian analysis of employment services workers in an era of Workfirst

This article draws on qualitative research which focused on worker experiences of Workfirst activation during the Job Services Australia (JSA) contract of employment services. The Workfirst orientation of Australian labour market programmes created imperatives for activation workers to monitor job seeker compliance with activity tests. As part of the broader cohort interviewed in the study, activation workers were interviewed about the way sanctions were used to discipline job seekers in street‐level exchanges. These workers had experienced the transition from the Job Network to JSA and had observed how a shift to Workfirst became institutionalised in organisational practices and culture. Concepts from Bourdieu's field theory are used to situate activation workers in the employment services field that became more managerial during the transition to Workfirst and where sanction‐based practice was mainstreamed. Drawing also on Peillon's sociology of welfare, employment services are described as part of the welfare field in which the activation workers experienced the misrecognition associated with Workfirst, which is described as a structure of domination. The analysis employs the concept of intersubjective recognition to draw attention to the subjective and objective co‐construction of street‐level interactions. This study has implications for understanding how welfare reforms affect activation workers, the contributors to the erosion of employment services capability, and the need for investment in workforce development in the employment services sector.     

Organizational Changes and Job Satisfaction among Support Staff

ABSTRACT

The purpose of this study is to identify job satisfaction amongst support staff employed by a nonprofit company undergoing organizational changes. The Job Satisfaction Survey (JSS) scale was used to measure overall job satisfaction and was conducted among 38 workers and the data was analyzed using content analysis. The findings indicate that workers were satisfied with some sections of their job but also dissatisfied with some others, scoring an average job satisfaction amongst the participating groups. Factors such as good relations with colleagues, training opportunities, and work flexibility were identified to assist with increasing worker satisfaction. Further suggestions for enhancing employees’ job satisfaction are provided.     

Geriatric Social Work Career Tracking: Graduates of the Hartford Partnership Program for Aging Education (HPPAE)

Despite a growing need for geriatric social workers, there is a question as to whether MSW graduates who are gerontologically prepared actually enter the workforce to serve older adults. By tracking MSW graduates who had special training in aging, this study aims to explore their job search and career experience. Findings show that most graduates located aging-related jobs 4 months postgraduation and remained committed to the field 1 to 2 years later. The majority were working in direct service provision in clinical settings. Their salaries compare favorably with those of generic social workers. Implications for geriatric social work education are discussed.