"Only Connect"—E. M. Forster in an Age of Electronic Communication: Computer-Mediated Association and Community Networks

In this article, we construct a framework for distinguishing various types of computer-mediated communities. Once that is done, we move on to the analysis of "community networks." Community networks are systems that electronically connect individuals who also share common geographic space. Considering data gathered from 1994 to 1995, we suggest some problems concerning community networks as a locus of computer-mediated interaction. In addition, we propose research directions that may enhance future sociological inquiries into the social understanding of community networks as well as other computer-mediated associations.     

Emoticons und Personenwahrnehmung: Der Einfluss von Emoticons auf die Einschätzung unbekannter Kommunikationspartner in der Online-Kommunikation

Text-based computer-mediated communication is a daily experience in social as well as work-related communication. Enriching text messages with emoticons to convey emotions or non-verbal communication aspects can provide the recipients with important background information. However, it’s still not well understood how impression formation takes place in text-based computer-mediated communication. This study investigated how using emoticons influences the perception of communication partners in anonymous computer-mediated communication settings. In an online experiment (N?=?50) participants rated communication partners, who used emoticons in the experimental condition and did not use emoticons in the control condition, on the following dimensions: Openness, Friendliness, Warmth, Sense of Humor, and Respectability. Furthermore, they guessed the senders’ sex. Results show medium to strong effects on the dimensions “Warmth” and “Friendliness”: Senders using emoticons received higher ratings on these dimensions. Methodical limitations and implications for further research are discussed.     

Belohnungen und Bestrafungen im Netz: Verhaltenskontrolle in Chat-Foren

It is often lamented that the anonymity and physical distance of the Internet prevent effective punishment for antisocial behavior such as insulting, racist or sexist comments. It is thus claimed that anomie regins on the Internet. However, if we look at individual Internet forums and the virtual groups which frequent them, it becomes evident that behavioral rules are often explicated and a row of rewards and punishments are used for behavioral control. With the help of systematic behavioral observations, analysis of documents and field experiments in 24 selected chat forums in the IRC and WWW this study examines how people use technical and social sanctions to control each other’s behavior in computer-mediated communication. Boundaries and possibilities of behavioral control on the Internet are of interest both for those who use chat forums as well as for those who offer chat forums. Accordingly, practical consequences of the results of the study are discussed with special consideration given to the danger of abuse of power.     

Constructing and Implementing a Web-Based Graduate Social Policy Course

Abstract

This article reports on the construction and implementation of a Web-based graduate social policy course. In developing the online teaching strategy, the framework of a constructivist model of computer-mediated instruction was used to conceptualize the design of the course. The author used formative and summative approaches in pilot testing this course in cyberspace, with the intent of teaching it online later as a regularly scheduled semester course. The author contends that careful planning and critical thinking are paramount in computer-mediated instruction, if this method of delivering courses in higher education is to be successful and meaningful.     

Assessing structural correlates to social capital in Facebook ego networks

Research in computer-mediated communication has consistently asserted that Facebook use is positively correlated with social capital. This research has drawn primarily on Williams’ (2006) bridging and bonding scales as well as behavioral attributes such as civic engagement. Yet, as social capital is inherently a structural construct, it is surprising that so little work has been done relating social capital to social structure as captured by social network site (SNS) Friendship networks. Facebook is particularly well-suited to support the examination of structure at the ego level since the networks articulated on Facebook tend to be large, dense, and indicative of many offline foci (e.g., coworkers, friends from high school). Assuming that each one of these foci only partially overlap, we initially present two hypotheses related to Facebook social networks and social capital: more foci are associated with perceptions of greater bridging social capital and more closure is associated with greater bonding social capital. Using a study of 235 employees at a Midwestern American university, we test these hypotheses alongside self-reported measures of activity on the site. Our results only partially confirm these hypotheses. In particular, using a widely used measure of closure (transitivity) we observe a strong and persistent negative relationship to bonding social capital. Although this finding is initially counter-intuitive it is easily explained by considering the topology of Facebook personal networks: networks with primarily closed triads tend to be networks with tightly bound foci (such as everyone from high school knowing each other) and few connections between foci. Networks with primarily open triads signify many crosscutting friendships across foci. Therefore, bonding social capital appears to be less tied to local clustering than to global cohesion.     

Computer-mediated parenting education: Digital family service provision

Computer-mediated family service provision holds the promise of equal efficacy, lower cost, and higher accessibility than traditional parent education groups that require parents to travel to a service venue, thereby alleviating often-cited pragmatic barriers to participation in parenting programs. Hence, examinations of which populations are attracted to particular service modalities are a necessary step in building a reliable evidence base. The scant computer-mediated parent education literature indicates that online parenting programs are beneficial to indicated or secondary prevention programs seeking to bolster specific parent, child, or dyadic outcomes; it is reasonable to ask, then, if this service provision mechanism would be equally effective for all parents, outside of targeted intervention designs. The current paper describes the provision of computer-mediated parenting services to a large sample of parents (N = 192, 89.6% female, average age 40 years; 27% racial/ethnic minority) with no shared prevention indicator through an employer-based program. Our research questions on service provision and utilization include: Who is served by primary prevention programs like this? Do participants report satisfaction with computer-mediated services commensurate with traditional face-to face services? In addition to significant differences in perceived social support by gender, marital status, and number of children younger than 18 living in the home, results from three measures of parenting attitudes and behaviors (e.g., discipline style, sense of competence, and locus of control), indicate that this sample has some confidence in their general abilities as parents, but struggle to feel an internal sense of control over their children's behavior, with the greatest number of parents tending towards overreactive discipline. Associations between these indicate a consistent pattern such that dysfunctional parenting practices tend to co-occur, and parents who do employ dysfunctional strategies feel less competent as parents. Participants report high satisfaction with these services, at equal or better rates than reported in the parent education literature. This work provides evidence that computer-mediated parenting services can attract and exceed expectations of participants with clinical and subclinical but moderate parenting needs, indicating that this service delivery mode has the potential to reach a wide number of individuals ideally situated for prevention services.     

Computer Technology Utilization and Community-Based AIDS Organizations

SUMMARY

This study explores the computer utilization patterns of 107 community-based AIDS organizations in Canada. A questionnaire examined the current hardware/software capacities of agencies, knowledge and use of the Internet and its capabilities as a tool for psychosocial support, and barriers to computerized service provision. It also explored consumers' utilization and knowledge of computer-mediated technologies, and barriers to service. Results suggest agencies have resource-related dilemmas, relating to limited finances, time and personnel capacities. Consumers are challenged by a lack of access to computers, limited awareness of computer-mediated technologies, and other inhibiting factors. Future directions for community-based AIDS organizations are considered.     

STUDENT DISTRESS IN A WEB-BASED DISTANCE EDUCATION COURSE

Many advocates of computer-mediated distance education emphasize its positive aspects and understate the kinds of communicative and technical capabilities and work required by students and faculty. There are few systematic analytical studies of students who have experienced new technologies in higher education. This article presents a qualitative case study of a small graduate-level web-based distance education course at a major US university.This paper examines students' distressing experiences due to communication breakdowns and technical difficulties. This topic is glossed over in much of the distance education literature written for administrators, instructors and prospective students. The intent is that this study will enhance understanding of the instructional design issues, instructor and student preparation, and communication practices that are needed to improve web-based distance education courses.     

See you on Facebook! A framework for analyzing the role of computer-mediated interaction in the evolution of social capital

Empirical studies have documented a decline in indicators of social participation in the last five decades. The responsibility of social disengagement has often been attributed to pervasive busyness and the increasing pressure on time. In this paper we argue that computer-mediated interaction, and particularly online networking, can help mitigate this downward trend. We develop a logical framework for assessing the role of the Internet in the evolution of social participation. We analyze an economy where agents can develop their social interactions through two main modes of participation, one encompassing both online networking and face to face interactions, and the other solely based on physical encounters. We study the interdependence between the increase in the pressure on time and the variation in the relative performance of the two strategies of participation.     

Code choice and code-switching in Swiss-German Internet Relay Chat rooms

In the German-speaking regions of Switzerland, dialect is spoken by all social groups in most communicative situations, Standard German being used only when prescribed. Swiss dialects rarely appeared in written form before the 1980s, apart from the genre of dialect literature. Due to the growing acceptance of informal writing styles in many European languages, dialect is increasingly employed for written personal communication, in particular in computer-mediated communication (CMC). In Swiss Internet Relay Chat (IRC) rooms, varieties of German are used side by side as all chatters have a command of both standard and dialectal varieties. Depending on the channel, the proportion of dialectal contributions can be as high as 90 percent. The choice of a particular variety depends on both individual preference and on the predominant variety used within a specific thread. In this paper I take a quantitative approach to language variation in IRC and demonstrate how such an approach can help embed qualitative research on code-switching in CMC.     

Promoting Computer-Mediated Communications in Community Coalitions

SUMMARY

Community coalition participants are adopting new communication tools. This article identifies issues involving adoption of one type of communication tool, computer-mediated communications (CMC), based on a review of relevant literature and a recent exploratory research study of CMC adoption by community coalitions. Suggestions for aiding adoption and anticipating problems are presented and some social justice and professional value issues are highlighted. Human service professionals whose work involves community coalitions may find the theoretical background and practical advice useful in anticipating and responding to CMC changes in coalitions.     

Online posting anxiety: impacts on blogging

This study investigates what influences the blog-maintenance intentions of American and Chinese bloggers. Specifically, the current study investigates the role of online posting anxiety and its determinants. Based on social cognitive theory (SCT), this study suggests that bloggers experience anxiety because of their low blogging self-efficacy, negative outcome expectations, and the specific characteristics of blogs. To investigate this hypothesis, in-depth interviews were conducted to examine the nature of online posting anxiety among American and Chinese bloggers. Ten American and 16 Chinese bloggers were interviewed online about their beliefs pertaining to blogging self-efficacy, negative outcome expectations, and online posting anxiety. The current research therefore makes a unique and original contribution, in that this research applies social cognitive concepts to explain online posting anxiety in a computer-mediated communication (CMC) domain.     

Functional and emotional traits of corporate social media message strategies: Behavioral insights from S&P 500 Facebook data

Drawing from literature regarding public engagement, the Elaboration Likelihood Model (ELM), computer-mediated communication research, and emotion psychology, this study examines the effects of companies’ social media communication strategies on public engagement behaviors as indexed by post likes, shares, and comments. Specifically, it investigates how corporate Facebook posts’ functional traits (functional interactivity and vividness) and emotional traits (emotion presence, valence, and strength) impact public engagement online. Through data mining and computer-assisted sentiment analysis of 33,379 posts from 106 Standard & Poor 500 companies’ Facebook accounts, this study finds a negative effect of functional interactivity but a positive effect of vividness on engagement. It also shows that emotional traits overall yield stronger public engagement outcomes. Two-way interactions between emotional and functional features are also detected. Theoretical and practical implications are discussed.     

Elder participation in cyberspace: A qualitative analysis of Israeli retirees

As computer networking becomes increasingly important, it is crucial to examine how this technology is used by the older generation. The present inquiry considers the nature and meaning of elder participation in cyberspace and the degree to which computer-mediated communication increases the social capital of older adults. The study compares 10 elder computer participants and 10 nonparticipants by means of open-ended interviews. Three primary themes emerged from the interviews. The first concerns the different conceptions of old age held by the cyber-participants and the nonparticipants, and in particular, differing views on learning capacity in later life. The second is related to the varying conceptions of time in old age, and orientation to the past or to the future. The third theme relates to the way in which the elderly persons involved in the virtual world relate to their computer, attributing human qualities to this new addition to their social network.     

“What’s on Your Mind?” Examining the Influence of Facebook User Motivations,Usage Intensity,and Public Self-Disclosure on Perceived Social Capital

ABSTRACT

This study examines the influence of user motivations and behaviors on perceptions of mutually beneficial social resources accessible via connections formed and maintained on Facebook. Survey data collected from undergraduate Facebook users were used to construct a multiple-group structural equation model of male (n = 109) and female (n = 187) users to assess the effects of motivations, usage intensity, and general public self-disclosure on users’ perceptions of bridging and bonding social capital. Results indicate that status and relationship formation motivations directly affect both dimensions of social capital for all users. Formation motivation was found to positively affect public self-disclosure for male users, and usage intensity was found to mediate the positive effect of user motivations on public self-disclosure for both groups. General self-disclosure on public Facebook profiles was found to positively affect perceived bridging capital and mediated the effect of formation motivation on bridging capital only for male users, while public self-disclosure was not found to significantly predict either dimension of social capital among female users. Findings are discussed within the theoretical framework of social capital and the hyperpersonal model of computer-mediated communication, and directions for future research are proposed.     

The Differential Impact of a Plant Closing on the Reemployment and Income Patterns of Displaced Blue- and White-Collar Employees

Abstract

In recent years social scientists have turned their attention to the impact of plant closings on displaced employees, but few studies have examined employees displaced in large-scale shutdowns in markets saturated with high unemployment, or groups other than white “prime age” male production workers. The present study examines the reemployment and income effects of displacement on a population of 3,596 factory production workers, managerial and clerical/technical employees, and includes women as well as men, all of whom were displaced in a single large-scale plant closing. A telephone survey of 555 subjects produced a response rate in excess of 90%. The actual postdisplacement reemployment experience of these employees is described and compared, as are their subsequent income levels. Regression analysis is used to test whether the hypothesized factors of age, sex, education, seniority and subsequent reemployment experience successfully predict the degree of income loss for the sample as a whole as well as the three subsamples.     

Introduction: Sociolinguistics and computer-mediated communication

This theme issue of Journal of Sociolinguistics comprises a number of empirical studies focusing on a range of ways in which people use language in computer-mediated communication (CMC). This introduction contextualizes the contributions to this issue by providing an outline of linguistically focused CMC studies. A critique of the research on the 'language of CMC' is given, and aspects of CMC research from a sociolinguistic viewpoint are presented: the move from the 'language of CMC' to socially situated computer-mediated discourse; its grounding in the notion of online community; and the application of sociolinguistic methodologies to its study. It is argued that CMC provides a new empirical arena for various research traditions in sociolinguistics; conversely, sociolinguistics can contribute to the interdisciplinary theorizing of CMC by demonstrating the role of language use and linguistic variability in the construction of interpersonal relationships and social identities on the Internet.     

A majority sound change in a minority community: /u/-fronting in Chicano English

Many sociolinguistic studies have found that minority groups are not participating in the sound changes characteristic of the majority community. This study, however, presents evidence that /u/-fronting, a sound change observable in California Anglo speakers, is found in the minority Mexican-American community as well, among speakers of Chicano English. Furthermore, while a high percentage of variation research has focused on correlating sociolinguistic variables with traditional social factors (age, gender, and social class being the most common), the results of this research underscore the need to analyze variation within the context of those social categories that are of particular significance to the specific community being studied, as well as the importance of incorporating interactions among social factors into a sociolinguistic analysis.     

Solving the Problems of Computer Use in Social Work

ABSTRACT

The problems encountered when Introducing information technology in social work are commonly considered as caused by compiler fear among social workers. A distinction is introduced between automation and “informatisation.” Introduction of IT applications in social work is an informatisation process most of the time, which means that new information is produced whose role in the organisation is not yet defined nor accepted. Organisational as well as technical suggestions are made to solve this problem.     

“Ground Zero” for Climate Crisis: Narratives About Climate Adaptation and Implications for Justice in Coastal Louisiana

Decisions about climate change adaptation are informed by technical information, but they are also shaped by social and political factors and impacted communities. Given the realities of a changing climate, more research is needed to examine how technically trained practitioners and other actors describe their work in relation to social and political factors. This article contributes to knowledge on this topic by analyzing the narratives of 62 organizational actors in coastal Louisiana. Actors include scientists, engineers, modelers, planners, project administrators, government staff, and non-profit employees working on climate adaptation and coastal risk reduction projects outlined in Louisiana's Coastal Master Plan. While scholars critique the Master Plan as overly technocratic, I show that people weave morals and values into narratives about science. However, I show how the motivations of acting boldly, morally, and urgently in the face of emergency clash with climate justice. Some individuals within these organizations do advocate for reforming or rethinking Master Plan projects to better serve coastal communities; however, these individuals also face resistance from colleagues who frame this work as secondary or outside of their organizational purview. To conclude, I argue that research connecting technical aspects of climate adaptation planning to power and social justice outcomes has the potential to bridge disciplinary divides.