Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization

Despite widespread adoption of servant leadership, we are only beginning to understand its true utility across multiple organizational levels. Our purpose was to test the relationship between personality, servant leadership, and critical follower and organizational outcomes. Using a social influence framework, we proposed that leader agreeableness and extraversion affect follower perceptions of servant leadership. In turn, servant leaders ignite a cycle of service by role-modeling servant behavior that is then mirrored through coworker helping behavior and high-quality customer service, as well as reciprocated through decreased withdrawal. Using a multilevel, multi-source model, we surveyed 224 stores of a U.S. retail organization, including 425 followers, 110 store managers, and 40 regional managers. Leader agreeableness was positively and extraversion was negatively related to servant leadership, which was associated with decreased follower turnover intentions and disengagement. At the group-level, service climate mediated the effects of servant leadership on follower turnover intentions, helping and sales behavior.     

The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality influences team cohesion,team task performance and service OCB

How does servant leaders' unique ability to place each follower's needs above their own influence relationships between followers and impact their collective performance? In a study that integrates principles of servant leadership with the social comparison theoretical framework, we tested a group-level model to examine how servant leadership induces low perceived differentiation in leader-member relationship quality (perceived LMX differentiation) within a group, which strengthens team cohesion and in turn positively influences team task performance and service-oriented organizational citizenship behaviors (service OCB). Our sample comprised 229 employees nested in 67 work teams. Structural equation modeling results indicate that servant leadership significantly predicts low perceived LMX differentiation; perceived LMX differentiation is strongly related to team cohesion such that the lower the perceived differentiation, the stronger the team's cohesiveness. And, team cohesion is also strongly related to both the team's task performance and service OCB. Perceived LMX differentiation and team cohesion mediate the effect of servant leadership on both team task performance and service OCB.     

Identity economics meets identity leadership: Exploring the consequences of elevated CEO pay

Economists have recently proposed a theory of identity economics in which behavior is understood to be shaped by motivations associated with identities that people share with others. At the same time psychologists have proposed a theory of identity leadership in which leaders' influence flows from their creation and promotion of shared identity with followers. Exploring links between these approaches, we examine the impact of very high leader pay on followers' identification with leaders and perceptions of their leadership. Whereas traditional approaches suggest that high pay incentivizes leadership, identity-based approaches argue that it can undermine shared identity between leaders and followers and therefore be counterproductive. Supporting this identity approach, two studies provide experimental and field evidence that people identify less strongly with a CEO who receives high pay relative to other CEOs and that this reduces that leader's perceived identity leadership and charisma. The implications for leadership, economics, and organizations are discussed.     

Economic assumptions and economic context: Implications for the study of leadership

Separated by longstanding differences, mainstream leadership scholarship and economics have rarely conversed. In this paper, we contribute to the emerging conversation between the two fields by (1) summarizing how economic assumptions about leadership may broadly inform leadership scholarship, and (2) offering a framework for conceptualizing the economic context in which leaders operate. We argue that inclusion of economic context in models of leadership antecedents, processes and outcomes is likely to offer rich insights for leadership selection, behavior, performance outcomes, and evaluation. We review recent studies that integrate economics and leadership and further consider how economic approaches both inform and refine current areas of interest to leadership scholars (e.g., shared leadership and values-based ethical, servant, and authentic approaches) and point to new pathways of focus in mainstream leadership (e.g., leader discretion).     

Servant leadership,employer brand perception,trust in leaders and turnover intentions: a sequential mediation model

The study aimed to examine the impact of the servant leadership style on employee turnover intentions by investigating the sequential mediating effects of employer brand perception and level of trust subordinates have in their leaders. Results of the study were obtained by analysing data collected from 253 employees working in Indian organizations. The results fully support the hypotheses proposed in the study, illustrating that perceived servant leadership style is negatively associated with employee turnover intentions. Further, servant leadership-turnover intentions relationship is sequentially mediated by employer brand perception and the level of trust subordinates have in their leaders. The study also found that only the servant leadership style followed by leaders was not enough to directly influence the level of trust employees placed in their leaders. A positive and strong employer brand perception emerged as an important mechanism that helped servant leaders gain the trust of their followers. The theoretical and managerial implications are further discussed in the light of these findings.     

How and When Servant Leaders Enable Collective Thriving: The Role of Team–Member Exchange and Political Climate

Thriving teams are critical to the effective functioning of an organization. Extending Spreitzer et al.’s (2005) socially embedded model of thriving at work to the team level, this study explores how and when servant leadership promotes collective thriving. Through data collected from 80 teams composed of 520 employees, the study reveals that servant leaders help embed members in high‐quality team–member exchange relationships, which in turn enables their collective thriving. The authors find that a highly political climate is a dual‐stage moderator hindering the positive impact of servant leadership on collective thriving. The findings move forward extant servant leadership and thriving literature. The authors also offer practical implications for how organizations can nurture and reap benefits from thriving teams and the active role of employees in this process.     

How leader role identity influences the process of leader emergence: A social network analysis

Contemporary theories on leadership development emphasize the importance of having a leader identity in building leadership skills and functioning effectively as leaders. We build on this approach by unpacking the role leader identity plays in the leader emergence process. Taking the perspective that leadership is a dynamic social process between group members, we propose a social network-based process model whereby leader role identity predicts network centrality (i.e., betweenness and indegree), which then contributes to leader emergence. We test our model using a sample of 88 cadets participating in a leadership development training course. In support of our model, cadets who possess a stronger leader role identity at the beginning of the course were more likely to emerge as leaders. However this relationship was only mediated by one form of network centrality, indegree centrality, reflecting one's ability to build relationships within one's group. Implications for research and practice are discussed.     

Reviewing Leadership Styles: Overlaps and the Need for a New ‘Full‐Range’ Theory

A central topic in leadership research concerns the impact of leadership style – the pattern of attitudes that leaders hold and behaviors they exhibit. Since the year 2000, several new leadership styles have been proposed to capture important missing aspects beyond the dominant charismatic/transformational and transactional framework. The authors review the emerging literature on these new styles – ideological leadership, pragmatic leadership, authentic leadership, ethical leadership, spiritual leadership, distributed leadership, and integrative public leadership – as well as the recent work on servant leadership. They also comment on the Ohio State studies on leadership, and then discuss the ways in which these many styles overlap with transformational leadership and each other, and issue a call to leadership researchers to collectively develop a new ‘full‐range’ model of leadership that encompasses and distills what is unique about these various styles. The authors argue that such an integrated full‐range model is necessary for research on leadership style to progress.     

Reconciling identity leadership and leader identity: A dual-identity framework

Research exploring the powerful links between leadership and identity has burgeoned in recent years but cohered around two distinct approaches. Research on identity leadership, the main focus of this special issue, sees leadership as a group process that centers on leaders’ ability to represent, advance, create and embed a social identity that they share with the collectives they lead—a sense of “us as a group”. Research on leader identity sees leadership as a process that is advanced by individuals who have a well-developed personal understanding of themselves as leaders—a sense of “me as a leader”. This article explores the nature and implications of these divergent approaches, focusing on their specification of profiles, processes, pathways, products, and philosophies that have distinct implications for theory and practice. We formalize our observations in a series of propositions and also outline a dual-identity framework with the potential to integrate the two approaches.     

Examining the role of Donald Trump and his supporters in the 2021 assault on the U.S. Capitol: A dual-agency model of identity leadership and engaged followership

This article develops a dual-agency model of leadership which treats collective phenomena as a co-production involving both leaders and followers who identify with the same social group. The model integrates work on identity leadership and engaged followership derived from the social identity approach in social psychology. In contrast to binary models which view either leaders or followers as having agency, this work argues that leaders gain influence by defining the parameters of action in ways that frame the agency of their followers but leave space for creativity in how collective goals are accomplished. Followers in turn, exhibit their loyalty and attachment to the leader by striving to be effective in advancing these goals, thereby empowering and giving agency to the leader. We illustrate the model primarily through the events of 6th January 2021 when Donald Trump’s exhortations to his supporters that they should ‘fight’ to ‘stop the steal’ of the 2020 election was followed by an attack on the United States’ Capitol. We argue that it is Trump’s willing participation in this mutual process of identity enactment, rather than any instructions contained in his speech, that should be the basis for assessing his influence on, and responsibility for, the assault.     

Assessing global leadership competencies: the critical role of assessment centre methodology

The purpose of this conceptual paper is to examine the use of assessment centre (AC) methodology for addressing the ever-increasing demand for effective talent management of global leaders. Research is reviewed on the most commonly used questionnaire tools for assessing global leadership competencies, which lack the AC’s ability to provide behavioural evidence of leadership competency. A literature search is conducted to identify the extent to which scholarly research to date has examined the use of ACs to measure global leadership competencies. Based on the findings from the review of the literature, the authors recommend further exploration of a leadership AC approach as a ‘best practice’ talent management tool for measuring global leadership competencies. A framework is provided for designing ACs to evaluate and provide developmental feedback on the competencies identified as critical for successful leadership performance in an organization’s global environment.     

Unlocking the mask: a look at the process by which authentic leaders impact follower attitudes and behaviors

The conceptual and empirical links between authentic leadership and follower attitudes, behaviors, and performance outcomes have not been fully developed. Although we have a number of articles developing the theory of authentic leadership and testing propositions that will appear in a forthcoming special issue of The Leadership Quarterly (Vol. 16, Issue 3, 2005), the focus of this article is to provide some of the initial foundation work for the broader theoretical framework of how authentic leaders influence follower attitudes, behaviors, and performance. Here, we draw from positive organizational behavior, trust, hope, emotion, identification, and identity theories to describe the processes by which authentic leaders exert their influence on followers' attitudes and behaviors. Research propositions based on the proposed theoretical model and implications for future theory building and research are presented.     

A framework for understanding collective leadership: The selective utilization of leader and team expertise within networks

To date, the dominant approach to leadership research assumes that all aspects of the leadership role within a team are embodied by a single individual. In the real world, however, this is rarely the case. Rather, multiple individuals within the team may serve as leaders in both formal and informal capacities, and the shifting of leadership responsibilities is often rooted in which individual's expertise is most relevant to the given problem. In the present effort, we add to the rapidly growing body of work that focuses on the distribution of the leadership role among multiple individuals. We have reviewed relevant extant literature and proposed an integrated framework for understanding the collective leadership process. Also, in developing this framework we have taken an information and expertise-based approach such that we propose that collective leadership, or the distribution of the leadership role, is a function of selectively utilizing the information or specialized expertise that individuals within the network possess. In reviewing the framework, 55 propositions with regard to the collective leadership process are outlined and suggestions for future research are provided.     

Virtues-centered moral identity: An identity-based explanation of the functioning of virtuous leadership

In accounting for the nature and positive functioning of virtuous leadership, recent efforts (e.g., Wang & Hackett, 2016) have relied solely on attribution and modeling, concepts tied to social-cognitive theories. This approach does not account for important processes associated with virtuous leadership, such as the crucial role ascribed to the self-cultivation of virtues. To remedy this, we apply the concept of moral identity i.e., one's sense of self as moral, taken from identity-based theories of leadership, to develop a new construct, virtues-centered moral identity. As part of the process, we explain the uniqueness of our approach relative to existing views of moral identity that emphasize moral values and moral goals, rather than moral virtues. In comparison to often unsuccessful externally-based attempts to promote ethical behavior, including regulations, codes of conduct, and audits, our emphasis on virtues-centered moral identity highlights the importance of fostering moral character in leaders (and ultimately followers as well) as the most promising way to promote ethical (moral) choices.     

Exploring why leaders do what they do: An integrative review of the situation-trait approach and situation-encoding schemas

In order to enhance leaders' effectiveness, it is critical to clearly and accurately understand the underlying processes that contribute to leaders' decision making and behavior. The traditional trait approach to understanding leaders' underlying processing carries limitations and does not capture any of the situational characteristics that may be important. We thus advance the situation-trait approach by introducing the Cognitive Affective Processing Systems framework more fully into the leadership domain. A primary benefit of integrating this framework is that it identifies an attribute largely overlooked by leadership scholars, yet foundational to leaders' processing and behaviors: situation-encoding schemas. We integrate and review decades of research on four sets of situation-encoding schemas to demonstrate their important role in determining why leaders do what they do. This consensus shift, novel focus on situation-encoding schemas, and integration of four disparate sets of well-studied situation-encoding schemas has important implications for leaders' self-awareness, meta-cognition, effectiveness, and development.     

License to fail? How leader group prototypicality moderates the effects of leader performance on perceptions of leadership effectiveness

Leadership often serves as an explanatory category for performance outcomes (i.e., failure and success). This process can strengthen or weaken leadership effectiveness, because contingent on their performance leaders may gain or lose follower endorsement — the basis of leadership. Drawing on the social identity analysis of leadership, we hypothesized that leader group prototypicality and performance information interact to predict followers' perceptions of leadership effectiveness. Because group prototypical leaders are more trusted by their followers, we hypothesized that group prototypical leaders are evaluated as more effective after failure information than non-prototypical leaders. In contrast, we predicted that both prototypical and non-prototypical leaders should receive similar evaluations of leadership effectiveness after success. We found support for our predictions in a scenario experiment, a cross-sectional field study, and a laboratory experiment.     

Same difference? Exploring the differential mechanisms linking servant leadership and transformational leadership to follower outcomes

This paper aimed to provide insights into the different mediating mechanisms through which servant leadership (SL) and transformational leadership (TFL) affect followers. We also investigated environmental uncertainty as a moderator of the effects of servant leadership and transformational leadership. Based on the results of two experimental studies and one field study, we concluded that both SL and TFL were related to organizational commitment and work engagement; however, the manner in which they exerted their influence differed. SL worked primarily through follower need satisfaction, whereas TFL worked mainly through perceived leadership effectiveness. The moderating influence of uncertainty was inconsistent across the studies.     

Social network analysis and the evaluation of leadership networks

Leadership development practitioners are increasingly interested in social networks as a way to strengthen relationships among leaders in fields, communities, and organizations. This paper offers a framework for conceptualizing different types of leadership networks and uses case examples to identify outcomes typically associated with each type of network. Evaluating leadership networks is a challenge for the field of leadership development. Social network analysis (SNA) is an evaluation approach that uses mathematics and visualization to represent the structure of relationships between people, organizations, goals, interests, and other entities within a larger system. In this article we describe core social network concepts and the application of them to illuminate the value of SNA as an evaluation tool.     

Building interfirm leadership: A relational identity perspective

While leadership has been recognized as an approach to facilitating network orchestration, little is known about the mechanism through which a hub firm enhances interfirm leadership. Grounded on the theory of social identity and network orchestration, we develop a framework of the enhancement of interfirm leadership, proposing that the tendency of building leadership rests on the hub firm's ability to shape the partners' relational identity. We identify three types of role-adoption that indicate seven actions a hub firm might take to establish such an identity. We suggest that the mechanism through which leadership emerges is contingent on relationship duration, dependence asymmetry, and competition intensity.     

Leadership,values, and subordinate self-concepts

This article discusses two means by which leaders can impact on subordinate self-regulatory processes — making particular patterns of values salient and activating specific subordinate self-concepts. Research indicating compatible structures among values and self-identities is discussed, and it is suggested that such structures are automatically related by networks of mutual activation or inhibition. The potential of this framework for advancing leadership practice and research is also discussed.