Asking a Straightforward Question: Managers' Perceptions and Managers' Emotions

Mezias and Starbuck (2003) raise a number of issues concerning the accuracy of managers' perceptions. In this commentary, I argue that research on managers' perceptions might fruitfully explore further (1) the functional and dysfunctional effects of managers' perceptions and (2) the role of emotion in shaping managers' perceptions and their responses to the environment filtered by these perceptions. Drawing upon research in social and cognitive psychology, I argue that there exist theoretical frameworks from which to frame questions and interpret data in these areas.     

Studying the Accuracy of Managers' Perceptions: A Research Odyssey

Much organizational activity and academic research relies on the accuracy of managers' perceptions. However, few studies have assessed the accuracy of managerial perceptions, and these studies indicate that managers' perceptions are often very inaccurate. This article discusses an odyssey into the study of managerial perceptions spanning two decades and two empirical studies. It depicts the evolution of research questions, samples, study designs, problems with such research and inferences drawn. It also identifies some errors that tend to be especially large and suggests some corrective actions. These corrective actions include using education and training to inform managers about organizational and environmental properties, exploiting improved technology, helping organizations to identify and correct misperceptions and designing robust organizations that can tolerate misperceptions.     

管理者经营业绩三种评价方法的比较研究

从正确评价管理者经营业绩、调动管理者积极性角度出发,分析比较了管理者经营业绩三种评价方法,以期对企业建立考核体系有所帮助。     

Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Managers' Perceptions*

Much of the current knowledge pertaining to information technology (IT) and decision making is based on decades old technologies that revolved around a central computing function and application-specific systems. The purpose of this research is to examine the IT decision-making relationship within the emerging organizational computing (OC) environment permeated by spontaneous utilization of both application-and nonapplication-specific computing and communication technologies. Specifically, this study seeks to explore managers' perceptions of the emerging OC environment as a facilitator of their decision-making activities. To achieve a higher level of clarity than previous works, a two-dimensional research framework is developed with the IT dimension consisting of computing and communication, and the decision-making dimension differentiated between operational and managerial decisions. A survey instrument was constructed that measured the computing and communication dimensions of information technology use and their perceived effects upon operational and managerial decisions. The major findings of the study confirmed that managers recognize the value of general, nonapplication-specific information technologies in decision making, and that this recognition is highly associated with how intensively these information technologies are used. Additionally, it was found that the two dimensions of IT differ in their relationships to decision making, and that IT usage relates to managerial decisions differently than operational decisions. These study findings have significant implication for practice and research, especially in the context of information resource management in which the primary purpose of the IS function is the delivery of general information service to users rather than the development of specific IS applications.     

Ownership Identity and Concentration: A Study of their Joint Impact on Corporate Diversification

This paper examines the impact of ownership on product and international diversification. While ownership concentration has received considerable attention from agency theorists we argue that a more nuanced analysis is necessary. We consider how the identity of owners moderates the impact of ownership concentration on diversification strategies. We develop a framework that explains how the combination of different motivations, resources and capabilities associated with different types of owners results in significantly variable relationships between ownership concentration and both product and international diversification. From a theoretical perspective this suggests a social contextualization and extension of the agency theoretic approach that characterizes the field. Based on a study of 222 European firms between 1994 and 2007 we show that family ownership concentration has a positive impact on product and a negative impact on international diversification while the impact of institutional and state ownership concentration is negative on product diversification and positive on international diversification compared with family ownership. This is the first study to provide a comprehensive framework explaining how ownership concentration and identity interact and affect both international and product diversification.     

Nostalgia and the Narrativization of Identity: A Turkish Case Study

This paper offers an interpretation of the collective identity‐narrative of a Turkish faculty of vocational education. Particular attention is focused on the importance of nostalgia in acts of collective self‐authorship. Nostalgia, it is argued, is key to the understanding of the dynamics of individual and organizational identity‐construction in several ways: it can be a means of maintaining a collective sense of socio‐historic continuity, a source of resistance to hegemonic influence and a defence against anxiety. The research contribution of this paper is threefold. First, it illustrates how groups assemble shared storylines that subjectively constitute their collective identity. Second, it analyses the different ways in which acts of collective nostalgia can inform the stories by which individuals and groups understand their present circumstances, preserve self‐esteem, and react to perceived threats. Third, it theorises nostalgia as giving access to a shared heritage of apparently authentic and identity‐relevant values and beliefs, as an emotional support during periods of organizational change, and as a form of uniqueness claim central to processes of individual‐organization identification.     

Mexican and Swedish Managers' Perceptions of the Impact of EIS on Organizational Intelligence,Decision Making,and Structure*

Although information technologies in business organizations around the world may be very similar, the meanings conveyed through the technologies may be dependent on managerial values and national culture. Cultural differences need to be understood before information technology developed for organizations in one country can be effectively implemented in organizations in another country. Drawing on survey responses from managers using Executive Information Systems (EIS) across many organizations in Mexico, Sweden, and the United States, the current study examined whether cultural differences influence perceptions of the relationship between Executive Information Systems' use and various outcomes related to decision-making behaviors and processes. The study found significant differences, predicted by cultural factors, in the impact of EIS use on senior management decision making. The findings confirm the notion that IT is used by executives to reinforce the decision-making behaviors valued in their culture.     

Public Perceptions of Everyday Food Hazards: A Psychometric Study

In this paper, we discuss the conduct and results of a study aimed at eliciting public perceptions of food-related hazards. This study employs the psychometric approach of Paul Slovic and colleagues and aims to extend the recent work of Sparks and Shepherd⁽¹⁾ on defining the primary dimensions of food-related risk perceptions. The study surveyed a nationally representative sample of the general public (respondents = 293; adjusted response rate = 30.1%). Respondents provided ratings on subsets of 22 potential food hazards (e.g., food irradiation and presence of listeria) on a total of 19 risk characteristics (e.g., "perceived severity of risk" and "adequacy of governmental regulations"). In spite of the use of a number of new characteristics and food hazards, Principal Components Analysis revealed a broadly similar factor structure to that obtained by Sparks and Shepherd,⁽¹⁾ suggesting the generalizability of the key dimensions (concerning the severity and awareness of hazards). Interestingly, the positioning in the factor space of potential hazards about which little was generally known (e.g., campylobacter) as being serious and in need of regulation, may suggest a possible "starting position" in the perception of new hazards that have not previously been the subject of risk communications.     

管理者情绪智力与绩效的关系:直接和中介效应研究

本文以管理者为样本,探讨了管理者情绪智力对绩效的直接和间接效应.研究一运用管理者自评数据(N=320),探讨了管理者情绪智力对主观绩效的直接效应,以及分别以领导能力和管理自我效能感为中介变量的间接效应.研究二以他评的管理者情绪智力为自变量,以关键绩效指标完成率为因变量(N=12),探讨了管理者情绪智力对客观绩效的直接效应.研究三运用825份他评问卷收集的管理者相关行为数据(N=65),探讨了管理者情绪智力对主观绩效的直接效应,及以领导能力为中介变量的间接效应.研究结果表明,管理者情绪智力对绩效有显著的正向影响,管理者情绪智力会通过领导能力与管理自我效能感部分中介作用于其主观绩效.最后,对研究结果及其启示进行了讨论.     

A Study of the Financial Reporting Dichotomy of Managers' Perceived Usefulness of the Value Added Statement

The value added statements' (VAS) literature has been overwhelmingly normative and generally strongly suggested companies should produce a VAS, as did the Nigerian Accounting Standards Board in its Statement of Accounting Standards (NASB, 1984). This study investigated whether the perceived usefulness of the Nigerian VAS conformed to what the managers, as preparers, had envisioned the VAS to accomplish. Using methods pioneered in the empirical literature about the effects of information provision on managers, senior managers in two companies were interviewed about their past, current, and future views concerning the VAS. One company produced a VAS while the other did not produce one even when the Nigerian government made it mandatory. Empirical research about VAS is rare, especially the reasons for nonproduction of a VAS. The collection of interview data at the individual manager level enabled the findings to be compared with various aspects of the VAS literature, including emerging economies, finance studies in the United States, and normative literature in South Africa and UK studies. The non‐VAS company respondents strongly considered the government to be the main user, compared with the employees as main users in UK studies. Our findings had some strong support for shareholders as did the United Kingdom. The majority of the VAS‐producing respondents noted that a VAS might not be useful to employees, but could be used to measure productivity, demonstrating the function of VAS as a complementary performance indicator. The non‐VAS company respondents did not know if a VAS measured productivity, as it was merely a rearrangement of the Income Statement and thus similar to UK views. The paper also provides suggestions for further research with both VAS and other financial representatives.     

Perceptions of Civil Servants Toward Privatization and Development: A New Exploratory Study

This study examines the perceptions of civil servants towards privatization with respect to national development. Using case studies and official interview data, it also examines the efficacy and effectiveness of privatization programs in a developing country, Bangladesh. The study rejects the conventional beliefs about the role of bureaucracies as anti-privatization by revealing that civil servants of Bangladesh have positive perceptions towards privatization with respect to national development. The study, however, finds no significant differences in the perceptions of different levels of civil servants towards privatization with respect to national development; they all share a common goal. Research demonstrates that civil servants generally believe that privatization positively affects economic, social, political and administrative development, although it negatively affects equity, fairness and social justice issues by widening the gap between the rich and the poor. Additionally, the study demonstrates that privatization is not conducive to employee empowerment.

Knowledge and Identity: A Review

This paper reviews the literature in a number of areas that converge upon the theme of the role of knowledge within professional identity. Within knowledge transfer literature the individual perspective is underdeveloped, and this paper seeks to contribute by exploring the function of knowledge within an individual's professional identity, thus unfolding a theoretical connection between the literatures of knowledge and identity. Its central argument concurs with Szulanski's notion of ‘internal stickiness’ as a barrier to knowledge transfer but extends this hypothesis into the psychological ownership of knowledge and to the idea of ‘possessiveness’. The paper argues that the value of self‐categorized knowledge places the latter within the individual's cognitive structure of their identity. It offers up the idea of valued knowledge to the knowledge transfer domain and suggests that feelings of possessiveness towards knowledge may intervene in the willingness of an individual to disclose knowledge in a knowledge transfer process.     

周日历效应传递吗?——伦敦和上海黄金市场的比较

首次系统探讨上海黄金市场从成立(2002年10月30日)至2007年6月29日期间收益和波动的周日历效应,并进一步研究与同期伦敦黄金市场周日历效应之间的关系。结果表明:上海黄金市场存在收益周一、周四正效应,波动周一、周三、周五高效应和周二、周四低效应,周日历效应整体显著;伦敦黄金市场存在周三、周五收益正效应,周三高波动和周五低波动效应,但整体的周日历效应并不显著;伦敦黄金市场收益周日历效应可以显著解释上海黄金市场收益周日历效应,收益周日历效应具有跨市场传递性;上海黄金市场的价格发现能力和有效性皆逊于伦敦;此外,两个市场都表现出杠杆效应。     

Living with Nuclear Power: A Q-Method Study of Local Community Perceptions

The issue of new nuclear power is once again high up on the public policy agenda in many countries, and candidate sites for new civilian stations are likely to include those that have existing nuclear facilities. A common assumption is that existing nuclear communities will be more accepting of new build because of the direct economic and other benefits nuclear power already makes to a local area. Surprisingly, there is a dearth of contemporary data on perceptions of the risks, benefits, and values associated with nuclear power within such communities. This study uses Q-methodology to investigate the perspectives on living with nuclear risk among people ( n  = 84) drawn from communities near to two nuclear power stations in the United Kingdom. Both stations, at Bradwell-on-Sea and Oldbury-on-Severn, had been in operation for over 40 years. The Q-analysis identified four main perspectives, or points of view, accounting for 53% of total variance. These were interpreted as: Beneficial and Safe; Threat and Distrust; Reluctant Acceptance; and There's No Point Worrying. We conclude that the landscape of beliefs about nuclear power in such communities is both subtle and complex, avoiding simplistic bipolar dichotomies such as for or against, and that there is a need for extensive and meaningful dialogue with such communities over any new build plans. The usefulness of Q-methodology for investigating the ways in which people live with risk is highlighted, as are the implications of the results for theories of risk and trust.     

Managers' Perceptual Errors Revisited: the Role of Knowledge Calibration

Insights from the stream of research on knowledge calibration, which refers to the correspondence between accuracy and confidence in knowledge, enable a better understanding of consequences of inaccurate perceptions of managers. This paper examines the consequences of inaccurate managerial knowledge through the lens of knowledge calibration. Specifically, the paper examines the antecedent role of miscalibration of knowledge in strategy formation. It is postulated that miscalibrated managers who overestimate external factors and display a high level of confidence in their estimates are likely to enact strategies that are relatively more evolutionary and incremental in nature, whereas miscalibrated managers who overestimate internal factors and display a high level of confidence in their estimates are likely to enact strategies that are relatively more discontinuous and disruptive in nature. Perspectives from social cognitive theory provide support for the underlying processes. The paper, in part, explains the paradox of the prevalence of inaccurate managerial perceptions and efficacious performance. It also advances the literature on strategy formation through the application of the construct of knowledge calibration.     

Identity Work and Emotions: A Review

This paper reviews the empirical literature on identity work and identifies two distinct approaches to incorporating emotion. The majority of empirical studies use emotion to describe the experiences of identity work. In doing so, the authors (a) mention the emotions that people feel in situations that trigger identity work, (b) illustrate identity work as an emotional endeavour, and (c) describe the emotional impact of successful and unsuccessful identity work. There is also an emerging literature that examines the mutual constitution of emotions and identity work. These authors address emotional labour, affective social identification, emotional attachment and detachment, and humour when studying identity work. This paper suggests that, to understand better the relation between emotions and identity work, future research should examine the role of emotions in problematizing identity, the emotional constitution of the identity work experience, the intersection of emotions and other ways of knowing the self, and the links between emotions and power in identity work.     

Gaining Competitive Advantages: Analyzing the Gap between Expectations and Perceptions of Service Quality

Universities have obligations to fulfill the needs of two customers –students and industry. Students must be intellectually prepared to meet the challenges of a highly competitive global environment. One approach in meeting this challenge is to focus on `Service Quality.' The purpose of this paper is to review the relevant research literature and theorize several propositions about SERVQUAL in the higher educational environment. The research considers the gap between expected services and perceived services and how these dimensions of SERVQUAL may be utilized to improve service quality and customer satisfaction.     

Ethical Mindsets of Christianity and Confucianism: A Comparative Study

This study investigates the application of an organizational mindset instrument to compare the ethical mindsets between Italy and Taiwan. Results suggest that there are not significant differences, but Italian business is perceived to practice some Machiavellianism that puts results ahead of ethical concerns.     

美日电子商务发展比较

美日在IT领域的发展差距体现在很多方面,电子商务是其中之一。本文比较分析了美日电子商务的规模,总结了美日发展电子商务的不同特征,并指出至少在目前,电子商务在日本具有较强的工具性和一定的封闭性,而美国的电子商务发展更能满足电子商务的本质要求。文中还探讨了造成美日之间这一发展差距的原因,及今后可能推动日本电子商务发展的有利条件。