What makes it so hard to look and to listen? Exploring the use of the Cognitive and Affective Supervisory Approach with children’s social work managers

ABSTRACT

This paper reports on the findings of an ESRC-funded Knowledge Exchange project designed to explore the contribution of an innovative approach to supervision to social work practitioners’ assessment and decision-making practices. The Cognitive and Affective Supervisory Approach (CASA) is informed by cognitive interviewing techniques originally designed to elicit best evidence from witnesses and victims of crime. Adapted here for use in childcare social work supervision contexts, this model is designed to enhance the quantity and quality of information available for decision-making. Facilitating the reporting of both ‘event information’ and ‘emotion information’, it allows a more detailed picture to emerge of events, as recalled by the individual involved, and the meaning they give to them. Practice supervisors from Children’s Services in two local authorities undertook to introduce the CASA into supervision sessions and were supported in this through the provision of regular reflective group discussions. The project findings highlight the challenges for practitioners of ‘detailed looking’ and for supervisors of ‘active listening’. The paper concludes by acknowledging that the CASA’s successful contribution to decision-making is contingent on both the motivation and confidence of supervisors to develop their skills and an organisational commitment to, and resourcing of, reflective supervisory practices and spaces.     

Reaching the ‘hard to reach’: strategies to recruit black and minority ethnic service users with rare long-term neurological conditions

Little is known about health and social care experiences of patients with rare long-term neurological conditions. Furthermore, black and minority ethnic (BME) service users are often perceived to be under-represented in health services research. BME service users have been described as ‘hard to reach’ in the past. However, evidence suggests that a variety of recruitment methods need to be used in order to increase recruitment. We employed a range of recruitment strategies shown to be effective in recruiting BME patients, to recruit patients to participate in one-to-one interviews to establish experiences of health and social care. Strategies included community and clinically based strategies. In total we recruited 15 participants through these recruitment methods, with all recruits ultimately coming from neurology clinics and disease-specific charities. Despite community-based strategies generating interest and a willingness to be involved, the rare nature of these conditions resulted in a lack of recruits from these strategies. Consequently we conclude that researchers need to plan and prioritise strategies carefully in order to maximise recruitment and utilise resources efficiently dependent on the nature of the research.     

Time to look in/at anger: considerations on the position and policing of young people’s anger

Mental and emotional well-being is steadily overtaking physical difficulty as the biggest health challenge facing young people. As a result, young people’s emotional well-being and needs are a significant concern within contemporary youth studies. However, the intricacies of ‘managing emotion’ have been somewhat neglected in the context of youth studies. In particular, the role of discourses of emotional well-being to produce ‘feeling rules’ [Boler, M. 1999. Feeling Power: Emotions and Education. Florence, KY: Routledge], to discipline, and to restrict expressions of emotion has been unconsidered. This article explores this problematic further with the intention of provoking a larger concentration on relationship between the policing of emotion and youth well-being discourses. Specifically, it focuses on anger as one of the emotions that young people are encouraged to move away from. It outlines how young people’s right to be angry is policed through the construction of angry subjectivities as characterised by incompleteness. It focuses on two – the unresolved subject and the unreasoned subject. Young people, who are already constructed as incomplete, are particularly vulnerable to this policing. Drawing on a range of theoretical interjections on the disciplining of ‘adult’ anger, the article explores the political importance of anger, how it is limited for young people, and the complexities of engaging with anger in the context of youth studies. Given the limited attention anger has attracted in youth studies literature, the article is intentionally provocative. However, as the article notes, this is a complex debate with many challenges and a much more detailed investigation is necessary.     

Gender and the blurring boundaries of work in the era of telework—A longitudinal study

This longitudinal study analyses gender and the blurring boundaries of work during prolonged telework, utilising data gathered during the different phases of the COVID-19 pandemic. The pandemic caused a major change in the knowledge work sector, which has characteristically been more prone to work leaking into other parts of life. The study examines the blurring boundaries of telework: between time and place, care and housework, and emotional, social, spiritual and aesthetic labour. The experiences of different genders regarding the blurring boundaries of work during long-term telework are scrutinised using a mixed methods approach, analysing two surveys (Autumn 2020: N = 87, and Autumn 2021: N = 94) conducted longitudinally in a consulting company operating in Finland. There were several gendered differences in the reported forms of labour, which contribute to the blurring boundaries of work. Some boundary blurring remained the same during the study, while some fluctuated. The study also showed how the gendered practices around the blurring boundaries of work transformed during prolonged telework. Blurring boundaries of work and attempts to establish boundaries became partially gendered, as gender and life situation were reflected in knowledge workers' experiences of teleworking.     

Does digitization lead to the homogenization of cultural content?

Using weekly music charts data in 10 countries over the period 1990–2015, we analyze whether digitization leads to a trend of homogenization of music content or conversely to a greater acoustic disparity. We split the digitization era in four periods that correspond to four new emblematic distribution models (Napster, iTunes, YouTube, Spotify). Our main result is that while acoustic diversity decreased during the iTunes and the YouTube periods, the period that begins with the introduction of audio streaming services, such as Spotify, represents a turning point and is marked by a significant increase in acoustic diversity.     

The power of the intelligentsia: The Rywin Affair and the challenge of applying the concept of cultural capital to analyze Poland’s elites

This article aims at integrating the phenomenon of the Central and Eastern European intelligentsia into the application of the theory of cultural capital of Pierre Bourdieu to the analysis of societies of that region. This is done by critically reevaluating the model of evolution of the post-communist countries of Central Europe proposed by Gil Eyal, Ivan Szelényi, and Eleanor Townsley, in their “Making Capitalism without Capitalists.” The present article argues for supplementing their approach with an analytical distinction between the concepts of intellectuals (as masters of the critical discourse culture) and the intelligentsia, which in countries like Poland have an important component of post-gentry culture. The identity and images of the intelligentsia are analyzed as important though highly contested aspects of cultural capital in Poland. Wide implications of discursive battles on the status of intelligentsia in contemporary Poland are exemplified in the case of the debates over the so-called Rywin Affair in Poland and the role played in that affair by the major Polish intellectual Adam Michnik. The political discourse related to the affair and to the status of Michnik are studied in context of the structure of the Polish political scene and related to the academic debates on the intelligentsia, whether it is a “really existing” and significant social group or merely a marginal one and “outdated discourse.”     

Seven steps to market — the development of the market-led approach to countryside conservation and recreation

Fifty years of interplay between farming, environment and politics are reviewed within the context of the search for policy tools which reconcile the need for conservation and access to the countryside with the needs of those who own or manage the land. Seven main policy instruments which have been used to reconcile conflicts between the various interest groups representing farmers and landowners, conservationists and recreationists are identified and their strengths and weaknesses analysed. The significance and initial impact of the seventh of these policy tools — the incentives or market-led approach — is considered in greater detail.     

Childcare and work – exploring the views of Finnish mothers and fathers

In this study, meanings given to childcare and work by parents were explored. The aim was to shed light on what factors parents consider when they decide who is going to stay at home. Four mothers and four fathers, all of whom had been both working and stay-at-home parents, were interviewed. The data were analyzed qualitatively. Parents believed in gender equality; however, the decision who stays at home was not based on gender. Cultural beliefs in the primacy of the mother could also be seen. Expectations of good mothering contradicted the ones related to the idea of a good working citizen causing mothers to feel guilty. The mothers said that staying at home was not something they needed to make a ‘conscious decision’ about, whereas the fathers described the process of decision-making as ‘employing their tactics.’ Love for the child and a wish to be with him were talked about by both genders. Work was seen as important and being a stay-at-home parent was temporary for both mothers and fathers. When deciding how the childcare would be arranged, most spouses had discussed the issue with each other and also with significant others.     

New ways of working (NWW): work space and cultural change in virtualizing organizations

ABSTRACT

This study offers a grounded theory of ‘new ways of working’ (NWW), an organizational design concept of Dutch origin with a global relevance. NWW concern business solutions for flexible workspaces enabled by digital network technologies. Theoretically, NWW are analysed with reference to Lefebvre’s theory on the ‘production of space’ and are defined along three dimensions: the spatiotemporal ‘flexibilization’ of work practices, the ‘virtualization’ of the technologically pre-defined organization, and the ‘interfacialization’ of meaning making in the lifeworld of workers. Empirically, NWW are explored in a case study of an insurance company which in 2007 radically implemented NWW. The case study consists of a longitudinal – before and after implementation – research based on ethnographic fieldwork, conducted in 2007 and 2010. The article contributes with a conceptual framework for the analysis and management of NWW, and highlights contradictions and ambiguities in the implementation and appropriation of this innovative organizational design.     

Gaming–playing on social media: using the psychoanalytic concept of ‘playing’ to theorize user labour on Facebook

ABSTRACT

Political economists have argued that user activity on corporate social media is regarded as labour that appears playful and fun but is exploited and sold to advertisers for profit maximization. This article begins with the working assumption that such user labour on social media constitutes a form of playing. It is theorized through a psychoanalytic perspective on the term as developed by D. W. Winnicott and André Green. The notion of gaming–playing is put forward to account for set interface structures on Facebook that resemble a game as well as free-flowing dimensions more akin to playing. Some user discourses on Facebook are analysed through this prism. A psychoanalytic conceptualization of user labour as playing allows one to analyse both positive discourses that emphasize Facebook as a space for creativity, exploration and the unknown, as well as negative discourses that critique the platform with regard to lacking privacy controls or data ownership. Both discourses are conducted in a playful manner that creatively utilize a sense of user agency in relation to others and Facebook itself, but often remain without consequences.     

Safeguard Rights and Interests of Women in Accordance with the Law——the Five-Year Anniversary of the Implementation of the Law of the PRC on the Protection of Righ Is and Interests of Women

ON April 3, 1992, the Law of the PRC on the Protection of Rights and Interests of Women (Protection Law), the first basic law for protecting rights and interests of women and promoting equality between men and women in China, was adopted at the fifth session of the Seventh National People's Congress (NPC), and entered into force on October 1 of the same year.     

Nothing to Fear? Thoughts on the History of Family Therapy and the Potential Contribution of Research

The aim of this plenary address is to advocate for the role that research can play in family therapy, with particular reference to our future as a field in Australia. I will argue: 1) that we have been in transition as a field in the past 15 years or so, from a fairly closed system, to one that is more amenable to holding itself to account through research; 2) that we hold a number of misconceptions about research that need to be explored if we are to continue; 3) that we need to develop a research agenda that is consistent with our values and 4) that there are a host of research methodologies that are consistent with our epistemologies and modes of practice.     

Not for everyone: intra-organisational divides and the stratification of access to work–life policies

Prior research documented a number of factors pertaining to employees or to organisational cultures that can prevent employees from accessing employer-driven work–life policies (WLP). Our study focuses on factors originating in the jobs themselves. We conducted 98 in-depth employee interviews in two multinational companies based in Europe and led feedback sessions with human resources executives. Three mechanisms explained the observed stratification of access to WLP across jobs: (1) the intra-organisational digital divide prevented ‘less digital’ employees from collecting information about WLP on the intranet and thus impaired awareness of the policies; (2) the divide in worksite size prevented employees on smaller worksites from accessing childcare centres, sports or health facilities and (3) the divide in job types restricted access to WLP for specific occupations. The stratification of access to WLP was not strategically driven by human resources; rather the divides were largely unintentional. Our study uncovers inequalities of access originating in the jobs themselves and provides a theoretical integration of the various sets of factors that may promote or hinder employee awareness of WLP. Our findings suggest that organisations should strive to identify these inequalities and to provide ways to cope for these, for instance by offering other forms of support.     

Empowerment through work: the cases of disabled individuals and low-skilled women workers on the US–Mexican border

This article discusses workers at two organizations: one employing disabled individuals and another employing low-skilled Mexican-American women. Workers at both organizations show positive effects from employment, including having increased self-efficacy and self-esteem, valuing work as a source of income and personal growth, as well as developing a sense of community. These perceptions contrast sharply with statements presented about how they viewed themselves and their abilities before working in these organizations. Through comparisons between these two sets of experiences, we show how individuals draw meaning, dignity, self-esteem, and empowerment from work.     

Stratified structural and epistemic aspects of the care manager's discretion—a theoretical approach to social work related to older people's potential relocation to a residential home

By applying a theoretical point of departure, the overarching aim of this article is to describe, analyze, and try to understand why care managers in their everyday occupational practice normalize the restrictive approach when older people consider relocation to a residential home. While earlier research to a large extent has drawn attention to how the care managers carry out the restrictive approach, this article pays attention to the circumstances paving its way. The focus is on influences from different sociological levels, thereby ‘stratified’, and from two aspects of discretion, where ‘structural aspects’ refer to choices between permitted alternatives and ‘epistemic aspects’ to practical reasoning under conditions of indeterminacy. With this combination, a multitude of circumstances contributing to the restrictive approach is revealed. Thus, the theoretical model includes levels as well as discretionary powers where formulas constitute the foundation at each level, subsequently related to multidisciplinary references in order to get the practice into perspective. The findings show that the priority given to home-based care in contrast to residential care is repeated and confirmed at each level and besides in an interchange between structural and epistemic aspects.     

Perception of time in relation to work and private life among Swedish social workers – the temporal clash between the organisation and the individual

Time, or rather lack of time, is currently an issue to many involved in social work, in Sweden and elsewhere. Stress at work is presently one of the most common reasons social workers state for leaving their profession or their workplace. This article examines how time is perceived in relation to work and private life by employees in the social services. The investigation was conducted as a qualitative interview study with six social workers. An abductive approach was adopted in the analysis. The results indicate a general experience of lack of time and an individual perception of time among the interviewees. What they say about time indicates that they have a monochronic perspective on time. It is also shown that the respondents use different curbing strategies to recuperate. At work, strategies take the form of creating recovery arenas allowing for micropauses such as eating an apple or having a cup of coffee. After work, exercising or strolling in the woods are common strategies. In relation to the employer and the organisation individuals also assume responsibility for organisational shortcomings that they cannot influence.     

Social work and Nordic welfare policies for children—present challenges in the light of the past1

The aim of this article is to explore welfare policies for children in five Nordic countries—Denmark, Finland, Iceland, Norway and Sweden—and in that context identify what kinds of issues and challenges social work is currently facing. The data reviewed consist of policy documents, law texts, official reports, statistics, professional texts, and previous research. Policies and laws on children's protection; provisions, including policies on state benefits and care for children; and the autonomous integrity of children in terms of the norms and policies concerning their participation, in particular in public everyday life, are analysed from a historical perspective. Hence, future challenges for social work are analysed in light of the past. Our conclusion is that social workers have a unique opportunity, based on their close encounters with children as clients, to work for the realisation of children's rights. Furthermore, by applying a holistic perspective to issues of childhood and parenthood, social workers can contribute to the development of knowledge on how welfare systems can meet the challenges brought about by the new ideas of children's rights, social changes, globalisation, and the new ideological concepts of risk that have arisen in child welfare.

Artikkeli tarkastelee lasten hyvinvointipolitiikan kehitystä viidessä Pohjoismaassa—Tanskassa, Suomessa, Islannissa, Norjassa ja Ruotsissa—ja sen valossa sitä millaisia kysymyksiä ja haasteita tämän päivän lasten hyvinvoinnin parissa tehtävä sosiaalityö kohtaa. Artikkelissa on käytetty aineistona erilaisia politiikkadokumentteja, lakeja, julkisia raportteja,tilastoja, professionaalisia kirjoituksia sekä aiempaa tutkimusta. Artikkelissa analysoidaan historiallisesta näkökulmasta lastensuojelun, sosiaalipalvelujen, lapsille suunnattujen sosiaalisten tukien sekä lasten osallistumista koskevia normeja ja toimintapolitiikkaa. Sosiaalityön tulevaisuushaasteita analysoidaan menneisyyden valossa. Johtopäätöksemme on, että sosiaalityöntekijöillä on ainutlaatuinen mahdollisuus, joka perustuu heidän läheisiin työskentelysuhteisiinsa vaikeissa elämäntilanteissa olevien lasten kanssa, olla lasten oikeuksien todellisia toimeenpanijoita. Lisäksi lapsuuden ja vanhemmuuden näkökulmat yhdistävästä toimintapaikastaan käsin juuri sosiaalityöntekijät voivat vaikuttaa tutkimukseen ja kehittämiseen niin, että hyvinvointipalvelut ja –etuudet kohtaisivat nykyistä joustavammin lasten oikeuksien, yleisen yhteiskuntamuutoksen, globalisaation ja kovin ideologisena pitämämme riskiajattelun haasteet.     

Using respondent-driven sampling with ‘hard to reach’ marginalised young people: problems with slow recruitment and small network size

This paper documents an experience of using respondent-driven sampling (RDS) to recruit socially marginalised young people in Sydney, Australia. Respondents were young people aged 16–24?years who were current illicit drug users and who reported at least one feature of social marginalisation (e.g. recent homelessness or juvenile detention). Four seeds initiated the sampling and 61 respondents were recruited until the sampling was closed due to slow progress at week nine. The paper examines: (1) the overall success of RDS and compares this with similar RDS studies; and (2) the sufficiency of network ties among respondents. The analyses suggest that RDS was generally successful in that, despite its small size, the sample achieved adequately long recruitment chains and variables converged to equilibrium. Nevertheless, recruitment was much slower than comparable studies. This could be due to the study population having reduced willingness to participate, a high proportion of respondents who did not fit the selection criteria, and small and disparate networks. Using RDS with marginalised youth may require generous resourcing to allow large incentives to increase willingness, and a lengthy recruitment period. Moreover, the small networks suggest that researchers should start the sampling with a large number of seeds.     

How to evaluate the risks of work equipment and installations for health and safety? Research and activities of the German Committee for Plant Safety and consequences for regulation

Work equipment and installations with a high risk for health and safety of employees should be paid a special attention. The German Product Safety Act, which is aimed to manufacturers or distributors in order to protect consumers, maintains a conclusive catalogue of these so-called "installations in need of monitoring" fixing the work equipment and installations for which such special inspections can be demanded. This catalogue has remained unchanged for decades and has been transformed nearly unmodified into the Plant Safety Ordinance. Currently, there is a discussion about this catalogue in Germany. A major point of concern is the definition and the significance of "especially" dangerous work equipment and installations. Two recent research projects are dealing with the problem how to define "especially".