When the main job tasks are perceived to be ‘irrelevant’ in the workplace: the internal uselessness of corporate social responsibility work in Japan

ABSTRACT

Despite a symbolic shift toward ‘emotional taint’ in dirty work literature, the role of the workplace has not been studied in relation to socially admired professions, such as corporate social responsibility (CSR) work. This article carries out an in-depth, critical examination of CSR as an emotionally tainted occupation in Japan. Its findings, substantiated by an analysis of 34 CSR workers’ rhetoric, help conceptualise ‘internal uselessness’. This emerges when workers feel their organisations publicly foster an image of their work that is decoupled from its internal reality, assigning them chief tasks they consider irrelevant. This leads to negative consequences that damage their workplace social relationships, professional aspirations and emotional well-being. The findings ultimately show that these CSR workers in Japan attempt to counterbalance internal uselessness through a social quest with peers outside their workplace, but also manage their emotions by rationalising their job status as inescapable, influenced by situated commitment norms.     

Profession and Workplace Expectations of Social Workers: Implications for Social Worker Subjective Well-Being

The expectations people have of social workers, and those that social workers hold of themselves, can negatively affect social worker's perceived well-being, via work stress and strain and other negative workplace experiences. This qualitative research presents findings that help to better understand what aspects of these expectations have the greatest impact on the well-being of a sample (n = 19) of social workers with reported low levels of workplace and profession satisfaction. Our data support a conceptual framework of social worker's expectations that relate to outcomes of practice, social worker roles, the perceived functioning by other health-related professionals, conflict in direct practice with social worker identity and having to work in adverse situations, as all contributing to the well-being of social workers. Findings are discussed in relation to social work practice and the role and function of professional associations and educational programmes in addressing these issues that emerge in practice.     

Dual Relationships: The Challenges for Social Workers in Recovery

ABSTRACT

Over the last ten years there is increasing focus in social work literature about non-sexual dual relationships. This has included consideration of different types of dual relationships that occur primarily during or after the establishment of professional social worker-client relationship. However, the specific concerns facing social workers who are themselves in recovery from substance use disorders remain absent from these discussions. This article identifies challenges facing social workers in recovery from substance use disorders who also work with clients dealing with these disorders. Recommended actions and policies that can assist professionals and agencies in balancing personal and practice issues are presented.     

Workplace friendships among social work,counseling, and human service educators: Exploring the impact of sexual orientation and friendships in workplace empowerment

Workplace friendships are deliberate bonds between people in the workplace in which various degrees of confidence, care, emotional support, solidarity, honesty, and trust are shared. For lesbian, gay, and bisexual (LGB) academics in higher education, such friendships may be particularly important as sources of social and institutional support. In this study, the authors examine the relationship between workplace friendships and workplace empowerment among a sample (N?=?204) of LGB and non-LGB educators in social work, counseling, and human services. The findings, taken from this sample of university educators, indicate that sexual orientation and workplace friendship opportunities can predict workplace empowerment. Implications of the study are that workplace behavioral health practice and research that supports LGB and non-LGB workers in developing meaningful relationships at work can positively impact the higher education workplace.     

Building Resilience in Social Workers: An Exploratory Study on the Impacts of a Mindfulness-based Intervention

Burnout is a frequent and well-documented consequence of social work practice. The literature suggests that mindfulness-based interventions might help develop the mental states and emotional skills that are indicators of resilience. This mixed-methods, non-randomised controlled, exploratory study with 14 social workers in Canada investigated differences in social workers’ levels of stress, resilience, and burnout after a mindfulness-based intervention, compared to a waitlist group. The intervention group was also interviewed about changes in their relationships within the workplace, their perceived sense of mental health, and wellbeing. Results suggested that the mindfulness-based intervention significantly decreased the treatment group’s perceived stress compared to those on the waitlist and continued to decline for 26 weeks post-intervention. Intervention participants reported positive changes in attitudes, perspectives, behaviours, and energy in relation to their workplace relationships with peers and supervisors. Mindfulness-based interventions for reducing stress and building resilience to burnout in social workers and other helping professionals hold promise, and invite further research.     

The Influence of Managed Care on Job-Related Attitudes of Social Workers

This study explores the relationships between the levels of conflict that social workers experience when interfacing with managed care organizations and outcome variables including job satisfaction, organizational commitment, emotional exhaustion, and turnover intentions. A total of 591 social workers practicing in mental health agencies in New York State completed self-administered and anonymous questionnaire packets that included several measures: Level of conflict that workers experience when interfacing with managed care organizations (CMC), job satisfaction, organizational commitment, emotional exhaustion, and turnover intentions. Results showed that CMC had statistically significant correlations with organizational commitment and with emotional exhaustion. The author discusses the role of social work schools and agencies in offering new educational opportunities and training in order to improve workers' skills, which are necessary for communicating and negotiating with managed care organizations.     

Social workers in the new human services marketplace: Trends,challenges and responses

This paper examines employment trends in social welfare occupations and challenges to the industrial and cultural recognition of professional social work in the new human services market place. Following examination of the threats posed by market reform and the crisis in public confidence in some domains of human services work, I focus on three key concerns. First, through analysis of Census data from 1996 to 2001, I compare trends in the employment of social workers, welfare workers and community workers. Second, drawing on the work of Nancy Fraser (1997), I argue that the challenges facing social workers can be understood as problems of ‘recognition’. Using this framework, I examine the external contests to the valuing of professional social work and also the internal challenges, that is, threats from within the social work profession to the industrial and cultural recognition of social work. Finally, I will consider how social workers, particularly new graduates, can respond to the challenges facing them in the new human services marketplace. I propose that social workers should claim a position as practice leaders and I outline practical strategies for achieving this goal.     

Confronting Uncertainty: Lessons from Rural Social Work

Abstract

Communities in Australia and internationally are experiencing massive change. Climate variability is an aspect of change that social workers in Australia, particularly in rural areas, are grappling with. Vulnerable populations will be at increased risk as extreme weather events increase in frequency. Communities will be facing social challenges hitherto unknown. The experience of uncertainty and fragmentation as characteristics of postmodernism has exposed the ambiguous and contested nature of much of social work practice and contributed to a crisis of confidence for the social work profession. The move towards rationality and linear approaches in the postwelfare state is often at odds with the complexity and uncertainty of human situations that has always been social work terrain. It can be argued that social work, with its ethical base, person-in-environment approach, expertise in ambiguity and complexity, and recognition of context, is well-placed to manage postmodern uncertainty. Using the 2009 Victorian bushfire example, I argue that an uncertain future is an opportunity for social workers, those working in rural areas in particular, to reassert social work's moral purpose in working with communities facing change. Implications for social work policy, practice, and education are briefly explored.     

Constructing pride,shame, and humiliation as a mechanism of control: A case study of an English local authority child protection service

This paper reports on findings from the first study into the role of self-conscious emotions in child protection social work practice. This ethnographic case study employed constructionist grounded theory methods to develop a conceptual understanding of the emotional experiences of the social workers. Integrating data from 246.5 h of observations, 99 diary entries, 19 interviews, and 329 pages of documents, a conceptual framework is presented to understand the emotional experiences of the social workers, before using this framework to analyse the case organisation and experiences of those within it. Pride, shame, and humiliation can be considered to be strategically used as a mechanism of control by constructing contextually specific boundaries for shameful and praiseworthy behaviour. By policing these boundaries the actions of the organisation and the social workers could be regulated to ensure they developed institutionally acceptable identities, enabling the organisation to gain legitimacy. While the analysis that has been provided here is specific not only to the organisation that the research took place in, but also to the time in which the data were collected within the organisation, case studies provide important insights into one context that can be useful to understand the processes in others.     

PERCEIVED DISCRIMINATION AND WORK‐TO‐LIFE CONFLICT AMONG WORKERS IN THE UNITED STATES

Following scholarship that highlights the importance of negative workplace relationships in predicting conflict between work and nonwork domains, this study examines whether perceptions of sex, race, and age discrimination are related to work‐to‐life conflict using data from the 2002 National Study of the Changing Workforce (N = 2,335). The potential moderating role of workplace social support, including coworker support and supervisor support, is also examined. All three forms of perceived discrimination are associated with higher levels of work‐to‐life conflict even when workplace social support is controlled for. The findings indicate limited support for the moderating role of workplace social support.     

The Dawn is Too Distant: The Experience of 28 Social Work Graduates Entering the Social Work Field in China

Nurturing new, competent social work professionals requires multilevel preparation extending from school to the workplace. However, not much has been done to understand this school-to-work transition process in countries where the social work profession is still in an early stage of development. This paper reports the findings of an exploratory qualitative study of 28 new social workers in China, where social work is an emerging profession, on how they entered the field and what challenges they encountered. Their stories indicate that what they learned in school did form a foundation for the establishment of their professional identity in the workplace. However, due to workplace politics and to the lack of recognition of their professional status, they experienced an unsettling induction process. Coupled with the challenges of inadequate financial compensation, the careers of these new social workers may face an early end despite the great future for the profession promised by the government. Implications of this study for social work education in China are also discussed.     

Practice Change in Child Welfare: The Interface of Training and Social Work Education

This article examines perceptions of the relationship between professional education and workplace training among a select group of public child welfare employees who pursued graduate social work education during a period of major practice change at their agency. Focus groups were conducted with representative members of graduating cohorts as students completed their studies to explore the connections and distinctions between their professional education and the workplace training that introduced case practice reform. Experienced caseworkers, supervisors, and management-level staff, study participants were well situated to contemplate the changes in process at their agency. They offered insights into the progress of reform and the challenges of sustaining change as well as their roles as professional social workers in carrying reforms forward.     

Professional Identity for Clinical Social Workers: Impact of Changes in Health Care Delivery Systems

The recent rapid changes in funding and delivery of mental health services have impacted professional identity for social workers. A study of 127 clinical social workers in 3 different practice settings explored the sense of fit between personal and professional values: How much are they in concert and how much are they in conflict? Social workers described values in their own words. The sense of strain between values varied according to workplace setting. Implications for theory, research, practice, and training are discussed.     

INTERPERSONAL CONTEXT AT WORK AND THE FREQUENCY,APPRAISAL, AND CONSEQUENCES OF BOUNDARY‐SPANNING DEMANDS

Compared to job‐specific conditions, the interpersonal context of work has received less attention from work–family scholars. Using data from a 2007 U.S. survey of workers (N = 1,286), we examine the impact of workplace social support and interpersonal conflict on work–family conflict and exposure to boundary‐spanning demands—as indexed by the frequency that workers receive work‐related contact outside of normal work hours. Findings indicate that workplace social support is associated negatively with work‐to‐family conflict, while interpersonal conflict at work is associated with higher levels of work‐to‐family conflict. Results also indicate that both supportive and conflictive work contexts are associated with more frequent exposure to boundary‐spanning demands. However, workers in supportive contexts are more likely to appraise these demands as beneficial for accomplishing work tasks, and are less likely to appraise them as disruptive to family roles. By contrast, workers in conflictive contexts are more likely to appraise demands as disruptive to family roles, and are less likely to appraise them as beneficial for paid work. Consequently, our findings underscore the resource and demands aspects of interpersonal work contexts and their implications for the work–family interface.     

Managing Risk in Community Care of Older People: Perspectives from the Frontline

Abstract

Since the mid-1980s, Australian governments have focused on expanding community and home-based services for older people. This has led to increased levels of dependency, vulnerability, and complexity to be managed in the community. Consequently, aged care services have had to develop mechanisms for regulating and managing these increased risks, and risk management has become more central to the practices of professional workers in this field. This paper reports on some findings from a large-scale study that explores the way risk management policies have been translated into practice by community-based services in Victoria, Australia. Drawing on interviews with 18 frontline and management professionals employed in community aged care, we found that these workers were wrestling with a diverse and new range of institutional risks beyond those encountered in the actual delivery of frontline care. We found that these workers experienced “risk” in four different contexts, which often created demands for contradictory or conflicting responses. Here we examine these “contexts of risk practice”: professional workers' relationships with their clients, relationships with other service providers, the unregulated nature of the home as a work environment, and community expectations about the management of risk. Despite tensions that frequently arose, workers expressed strong professional commitments to their clients and were motivated to find positive resolutions amid competing interests. We conclude that tensions experienced by workers were embedded in the structural dimensions of institutional relationships and the systematic absence of shared understandings of “acceptable” risks in the community care of older people, rather than in the failure of professional agency.     

Encouraging Therapeutic Reflection in Child and Adolescent Protective Services

Child and adolescent protective workers are exposed to difficult work practices, cultures and caseloads. The emotional toll of protective work appears too complex and often too painful to address, often resulting in a high turnover of staff and low professional recognition both within and outside the organisation. This paper explores how the application of therapeutic reflection may enhance both work practice and professional recognition of protective workers.     

Job burnout and affective wellbeing: A longitudinal study of burnout and job satisfaction among public child welfare workers

Workplace experiences that threaten the affective well-being of child welfare workers pose a hazard to child protection organizations as a whole. This study tests a series of proposed interrelationships of workplace demands and resources as predictors of burnout development and the subsequent impact of burnout on affective worker well-being (e.g. job satisfaction) using longitudinal data collected from a sample of public child welfare workers. This study uses multi-group path models to test hypotheses about the temporal order of the relationships between work demands and resources, burnout, and job satisfaction. The hypothesized models were tested individually by social support in the workplace and specialized child welfare training. The overall theory-driven conceptual model tested performed as was hypothesized with some noteworthy exceptions. Findings from the multi-group path models suggest that the type and level of job resource moderate the relationship between job demands, burnout and job satisfaction. Job demands had diverging effects on several relationships in the model with the exception of two relationships. The relationships between emotional exhaustion and depersonalization and emotional exhaustion and job satisfaction were consistent across all groups and models. This finding suggests that regardless of social support and specialized training, emotional exhaustion is positively related to depersonalization and negatively related to job satisfaction. All models demonstrated good model fit. This article describes the implications of study findings on future research and workforce management practices in child welfare organizations.     

Santé mentale et travail,entre plaisir et souffrance: quand le normal devient pathologique

Mental health in the workplace introduces a basic viewpoint to better understand the actual dynamic relationship between the individual and work in highly productive organisations. It is particularly visible in a hypermodern society, that is, a society where performance and productivity count on the workers’ free involvement and creativity. Concepts of mental health, social norms, normality and pathology, work and organisation are first defined. The main argument is then developed around the different dimensions describing the neoproductivist trend in many societies, in the occidental world but also in many others countries, like Japan, to name one. This neoproductivist ideology, based on neoliberal economy and the neo-Taylorist social approach of work organisation, produces for many workers a syndrome called ‘hyperactivity’ at work. There is a specific combination of great demands on the workers’ performance and involvement in the organisation on one end, and a great appeal to excellence and self-development on the other end. Studies in different organisations, unions, highly-technological enterprises, a television station and universities indicate that this syndrome of hyperactivity comes to be the norm, the reference, for the majority. Performance union leaders, leading scientists, television performers, highly-skilled technicians are some examples of people who become models of working behaviour in the workplace. This new ideology has consequences in all spheres of society and calls for a critical appraisal and research: clinical sociology can be a proper tool to address this challenge.     

Emotional labor in social workers' practice

The meeting between service users and social workers is emotional, since it is centered on significant challenges and changes in the service users' lives. Emotions are thus always at play in social work, but are managed in various ways by the professional. In an explorative qualitative case study at two Danish social services departments, we identified three types of emotional labor: (1) when the social worker shuts off emotions both during and after the meeting; (2) when the social worker defers emotions and processes them at a later time; and (3) when emotions dominate, and a case gets ‘under the skin’ of the social worker. Emotional labor can have both positive and negative effect on the work, and knowledge about different kinds of emotional labor can aid professional discussion about emotions at the work place as well as the psychosocial working environment for the social workers, factors which help improve practice. The study showed that emotional labor is a multidimensional concept, hence it is not just managed in different ways by social workers; it is always related to the specific emotion culture and the community of practice at the work place.     

Professional Socialization: A Bridge Between the Explicit and Implicit Curricula

Professional socialization has become a notable construct for social work with the publication of the Council on Social Work Education's (2008) revised Educational Policy and Accreditation Standards. Though historically regarded as essential, little is known about the professional socialization of social workers. This article presents professional socialization as a key element that bridges the explicit and implicit curricula. Results from this study provide empirical support for a theoretical framework of the professional socialization of social workers with a particular focus on factors that predict professional socialization, which is defined as a multidimensional, temporal construct beginning before formal education and continuing after it, with values, attitudes, and professional identity as outcomes. Implications for social work education, development of systematic research in this area, and recruitment and retention are discussed.