The perils of e‐mail communications in nonprofits

Nonprofits typically operate in a multicultural and global environment. Critical to their success is effective communications by their leaders. But effective communications is a challenge as e‐mail has become the medium of choice for communications among most nonprofit executives. Communicating with their culturally diverse stakeholders using the less personal medium of e‐mails could be jeopardized unless nonprofit executives consciously focus on how recipients might decode their message. By understanding the interactions of the linguistic, cultural, and social processes inherent in the encoding and decoding of communications, they can attenuate misunderstandings. Learning from a series of personal and damaging e‐mails experienced by one of the authors in a global nonprofit organization, the authors underline the need to be culturally sensitive in e‐mail communications in a multicultural organization. This article highlights the challenge faced by leaders and managers of nonprofits to be direct yet polite when not communicating face‐to‐face with their stakeholders.     

TWO SURVIVOR CASES: THERAPEUTIC EFFECT AS SIDE PRODUCT OF THE BIOGRAPHICAL NARRATIVE INTERVIEW

This paper draws a parallel between the biographical narrative life‐story interview technique and psychoanalytic therapy. It points out that this type of interview may, in some cases, assist with the re‐construction of a new narrative identity of the interviewee. Where there is practically no intervention by the interviewer it can do this just by providing the interviewee with a situation where there is someone who does not want anything other than to listen to her life narrative. Through this process there can be a therapeutic effect which is more than a joyful by‐product, which the interviewees not only unconsciously experience, but for which they overtly express their gratitude.

The paper features the case of such a woman, who was sterilised in Auschwitz. It also tells the story of a man where the interviewer experienced incredibly strong resistance and projective identification throughout the interview. This resulted in almost insoluble guilt in the interviewer. The paper tries to interpret the story of the interviewee, who is also a Shoah survivor, and is unable to make some things in his life story explicit. The interpretation suggests that he might have killed some Arrow Cross officers in order to take their uniforms to help others. He has lived for the last 60 years with feelings of insoluble guilt. The question is raised whether in this case the interview had a similar therapeutic effect to the first case or not.     

Mutual Transformation in Psychotherapy

A growing body of psychoanalytic literature recognizes that dynamic therapy can be transformative for therapists as well as for patients. Relational concepts such as co-construction and mutual regulation highlight interactive processes that facilitate bidirectional change. This paper summarizes the theoretical rationale for mutual transformation, presents a detailed case study illustrating how transformation evolves, and concludes with a brief commentary written by the patient.     

Across continents or across the street: using local resources to cultivate intercultural awareness

This paper describes a project designed for college students unlikely to participate in international exchange programs but who, nonetheless, can learn much about intercultural communication through available resources in their own communities. The project involved a mentoring program between third and fourth year university students and first and second year ESL students at the same institution. The project was conducted over a 15‐week semester‐long course, and learning outcomes were documented through journal entries, written reflective statements, class discussions, oral presentations and instructor observations. A qualitative analysis of these data sources, framed through transformative learning theory, revealed outcomes leading to increased intercultural awareness. While engaging in face‐to‐face conversations, students transformed their prior knowledge about ‘others’ into a deeper understanding of themselves, their culture and their intercultural relationships.     

Techno‐social Life: The Internet,Digital Technology,and Social Connectedness

This essay explores what it means to be socially connected in a techno‐social world. It describes how a “triple revolution” in social connectedness has been catalyzed by the ever‐increasing use of the Internet, mobile communication, and social media networking (Rainie and Wellman 2012). It argues for the usefulness of the concepts of the community and the network in understanding how social connectedness is created and experienced in the use of digital (computerized) communication technology. It examines some of the consequences – both benefits and hazards – of being near‐continuously available to one another via the Internet, mobile phones, and social media. And it describes how digital (online) and face‐to‐face (offline) spaces become fully integrated and experienced as a single, enmeshed reality. The article concludes that people's use of digital communication technology tends to strengthen social connectedness and prompt, not deter, face‐to‐face interaction and local community ties.     

Exploring the Therapeutic Relationship A Case Study

This paper is focused on the topic of the therapeutic relationship in systemic therapy. It is structured around the discussion of my experience of work with a particular family where the engagement issues were complex, and where there was the potential for a negative therapy sequence. The psychoanalytic concepts of transference, countertransference and projective identification are chosen to discuss my dilemmas — however, the differences between the analytic and systemic contexts of work are noted. Through the discussion of this case study, the potential benefits of using these analytic ideas to understand the therapeutic relationship in specific situations in systemic therapy are identified.     

The Therapeutic Pyramid: A Common Factors Synthesis of Techniques,Alliance, and Way of Being

Common factors in therapy such as the therapeutic alliance and client motivation have been found to account for more change than therapy models. But common factors have been critiqued as only lists of variables that provide little practical guidance. Some researchers have demonstrated that certain common elements (e.g., the therapeutic alliance) account for more variance than others (e.g., techniques), suggesting that some factors should be emphasized over others. Such findings suggest the need for alternatives to model‐based therapy, with one alternative being meta‐models, or “models of models,” that focus on how therapeutic factors interact with each other to produce change. The purpose of this article is to propose a meta‐model describing the relationship between two specific common factors—the therapeutic alliance and interventions. We also propose a new factor—a therapist's way of being—that we believe is foundational to effective therapy. The model is proposed in pyramid format, with techniques on top, the therapeutic alliance in the middle, and therapist way of being as the foundation. The hierarchical relationships between these three concepts are discussed, along with implications for training, research, and therapy.     

Dangerous Liaisons: The Time Is Out of Joint

ABSTRACT

Anne is an older woman, with a history of severe, complex trauma, including abandonment and multiple rounds of sexual abuse, which started in her early childhood and was followed by sexual exploitation in a previous experience of therapy. In this article I discuss her treatment with me in the context of the #MeToo movement and the rest of the current troubling sociopolitical constellation. I argue that when tanks crash into our bedrooms and transform them into battlefields, seismic psychic change occurs: catastrophic or healing or both. I also contemplate the nature of the psychoanalytic contract between patient and therapist, as well as the limits of the psychoanalytic endeavor in the face of massive social and historical trauma, “when the time is out of joint” (Shakespeare, “Hamlet”).     

The love bug and the melancholic drag queen or a reflection on the cultural/political “grounds” of subjects as sexual

The notion of the subject and its formation has long been at the centre of discussion in critical theory. Identity discourse constructed a passive subject made up of qualities such us gender, sexuality, race, ethnicity and age. Poststructuralist thought on the other hand invested its critical mind in producing a mobile subject, one that is both the product and the producer of practices, power and processes. While identity discourse put qualities such as “sex” at the centre of its analysis of subject formation and produced a sexual subject, poststructuralist thought emphasised “bodies and pleasure” and produced the subject as sexual. This article addresses the formation of the subject as sexual through an everyday practice that forms a dominant part of our contemporary computerised era, namely that of the opening of an e‐mail. It reads the effects of the “Love Bug”, the e‐mail that infected millions of computer systems on the 4th of May 2000, so as to assess the extent it produces a different subject sexual than the one already promoted in poststructuralist thought. Butler’s notion of “gender performativity” (a dominant concept in relation to the subject as sexual) and her allegory of the melancholic drag queen are evaluated through ?i?ek’s critique and the example of the “Love Bug” e‐mail. This produces a different reading of the subject as sexual: one that understands sexual pleasure as being at the foundations of subject formation.     

Unions and social media: Prospects for gender inclusion

The emergence of web 2.0 technologies led to optimistic predictions that social media (SM) might alter traditional gendered patterns of member participation in trade unions. Greene, Hogan, and Grieco and others suggested that the forms of communication and engagement these technologies offered to unions and their members had the potential to foster gender inclusion and contribute to union diversity, arguably central to effective representation. This article reports on a survey of union members’ experiences with and perceptions of their union's SM services, to identify whether there is a gendered dimension to members’ use. The findings indicate that for most union members regardless of gender, more traditional communication channels such as face‐to‐face contact and email remain the preferred means of communication. However, the findings also show that women are just as likely as men, if not more so, to engage with union SM. Given that historically, women largely participated less in union activities than their male counterparts, this broad parity of use by women supports the conclusion that SM has substantial potential to improve women's participation in unions.     

Legitimizing Work with Extra-Therapeutic Transferences: A Self Psychological Perspective

Transferences from patients’ everyday lives, or extra-therapeutic transferences, provide rich material in psychoanalytic psychotherapy practice, but the literature has mainly ignored this topic, reserving the term transference for the therapy relationship. While references to the therapy relationship may also be present or emerge from this material, at times explicit interpretations of extra therapeutic transferences are appropriate, without reference to the therapy relationship. Through an extensive literature review and case illustrations from the author’s practice, this paper suggests that the concept of extra-therapeutic transference should be revisited and integrated with a broader understanding of transference, to bring theory more in line with actual practice.     

On the Project of Using Psychoanalytic Ideas in Systemic Therapy: A Discussion Paper*

Recently in Australian and New Zealand systemic therapy forums, there has been a tentative renewal of interest in psychoanalytic thinking. These local discussions have tended to reference psychoanalytic ideas as part of the struggle to understand emotional experience, and the therapy relationship. This paper reviews the patterns in these discussions, and then considers the wider context of the appearance of this interest in terms of the history and development of systemic theory. Some tentative comments are made about the project of using psychoanalytic ideas in systemic theory and practice.     

The Cyber Worlds of Self‐Injurers: Deviant Communities,Relationships, and Selves

We explore how self‐injurers, a group of deviants who primarily were loners, now use the Internet to form subcultural and collegial relations. Drawing on virtual participant‐observation in cyber self‐injury groups, over eighty face‐to‐face and telephone in‐depth interviews, and over ten thousand e‐mail postings to groups and bulletin boards, we describe and analyze the online subcultures of self‐injurers. Via the Web, they have become cyber “colleagues,” simultaneously enacting two deviant organizational forms and challenging the idea that deviant loners can exist in a cyber society. We further analyze these individuals and their interactions to compare and contrast the venues that they use, the communities and relationships that they form, and their relation to real life. We contribute to symbolic interactionism through our social constructionist stance toward the creation of virtual communities and relationships, our focus on identity and stigma, our view of social organization as grounded in the panoply of human interpersonal relationships, our contrast of the competing reality claims posed by virtual as opposed to the solid world, and our discussion of the modern versus postmodern self.     

Sociology,Psychoanalysis, and Marginalization: Unconscious Defenses and Disciplinary Interests

American sociology as a field tends to marginalize psychoanalytic perspectives despite scholars Cavalletto and Silver showing that this was not the case during Talcott Parson's intellectual heyday in the 1940s. From the 1970s on, though, constructionists emphasized the conservative rather than liberatory side of the Freudian tradition and symbolic interactionism took the place of psychoanalysis as the legitimized framework for understanding individuals. Marginalization has occurred for at least three reasons: (1) the legacies of positivism created a bias toward empirically observable rather than relatively unmeasurable concepts like the Freudian unconscious; (2) psychoanalysis uses internal data whereas sociologists look externally rather than inward; (3) because psychoanalysis focuses on individuals and sociology on groups, it is argued that the two are incommensurate. Nevertheless, even in the face of marginalization, some scholars have combined psychoanalytic and sociological perspectives in myriad ways conceiving of multi dimensional rather than rationalistic individuals within social and cultural settings; exploring interactional dynamics that are at once psychic‐and‐social; and, as in the work of Wilfred Bion, studying the psychoanalytic mechanisms of groups themselves. I posit that the ongoing marginalization of psychoanalysis deprives the discipline of an innovative tool of analysis, an especially salient one at times when the emotional and psychological dimensions of social life are glaringly evident.     

Narrative Therapy with Pre‐schoolers – Unfolding the Story

This paper describes an application of Narrative Therapy to working with pre‐school aged children in the family setting. Techniques have been specifically tailored and adapted to meet the developmental needs of this age group and assist with therapeutic engagement through all phases of therapy. We focus on three components: theme‐development, externalising the problem or helper, and multi‐sensory communication. Two cases are presented, which illustrate the therapeutic work with 4 year old children.     

Maternal Disrupted Communication During Face‐to‐Face Interaction at 4 months: Relation to Maternal and Infant Cortisol Among at‐Risk Families

The study evaluated the association between maternal disrupted communication and the reactivity and regulation of the psychobiology of the stress response in infancy. Mothers and infants were recruited via the National Health Service from the 20% most economically impoverished data zones in a suburban region of Scotland. Mothers (N = 63; M age = 25.9) and their 4‐month‐old infants (35 boys, 28 girls) were videotaped interacting for 8 min, including a still‐face procedure as a stress inducer and a 5‐min coded recovery period. Saliva samples were collected from the dyads prior to, during, and after the still‐face procedure and later assayed for cortisol. Level of disruption in maternal communication with the infant was coded from the 5‐min videotaped interaction during the recovery period which followed the still‐face procedure. Severely disrupted maternal communication was associated with lower levels of maternal cortisol and a greater divergence between mothers' and infants' cortisol levels. Results point to low maternal cortisol as a possible mechanism contributing to the mother's difficulty in sensitively attuning to her infant's cues, which in turn has implications for the infant's reactivity to and recovery from a mild stressor in early infancy.     

Distinguishing Mother–Infant Interaction From Stranger–Infant Interaction at 2, 4, and 6 Months of Age

Observers watched videotaped face‐to‐face mother–infant and stranger–infant interactions of 12 infants at 2, 4, or 6 months of age. Half of the observers saw each mother paired with her own infant and another infant of the same age (mother tapes) and half saw each infant paired with his or her mother and with a stranger (infant tapes). Observers were asked to judge which was the mother–infant dyad in each pair. Observers' accuracy improved as infants aged and was above chance for both mother and infant tapes when infants were 6 months. Differences between mother–infant and stranger–infant dyadic communication patterns also emerged as the infants aged. At 6 months, mother–infant dyads had more symmetrical communication and less asymmetrical communication than stranger–infant dyads.     

Family Constellation — A Therapy Beyond Words

Family Constellation, a psychotherapeutic approach associated with the name Bert Hellinger, has become a popular yet also controversial form of systemic therapy in the German‐speaking therapy community. ‘Family Constellation’ (Familienstellen) means the individual client's physical‐emotional positioning and re‐positioning of substitute family members in relation to each other, with help of a therapeutic group. Family Constellation is a one‐session approach that addresses family‐of‐origin issues. The therapeutic process is highly experiential, utilising multiple sensory modalities. Hellinger locates his model within phenomenology, and his practice has roots in several therapy schools. His model offers complementary therapeutic techniques in our ‘languaged’ world of family therapy.