Synergy from configuration of global production networks: drivers,mechanisms, and outcomes

Abstract

This paper explores the network synergies available from the configuration of highly dispersed, global production networks (GPNs). Synergy theory from the literature on intra-firm and inter-firm GPNs is examined in terms of drivers, mechanisms and outcomes. An explanatory model is developed and enriched via a series of extended case studies of firms undertaking re-configuration of their GPNs during the period 2003–2014. The primary finding is that firms create synergy in their GPNs by selecting specific configuration mechanisms, in response to a certain set of external drivers, in order to achieve certain synergistic outcomes. The paper classifies the main types of drivers, mechanisms and outcomes in terms of key variables and discusses their inter-connections and relationships.     

Purchasing performance management systems: an empirical investigation

This article aims at further developing the purchasing performance management systems (PPMSs) body of knowledge, assuming the wider perspective of the adoption process rather than key performance indicators (KPIs) only. In particular, the research questions are focused on understanding what are the most adopted indicators, what are the key elements characterising the implementation process and what are the differences among different organisational levels and different purchasing categories. The literature provides a framework for classifying purchasing KPIs, identifying the implementation process and the PPMS architecture, thus supporting the empirical research protocol. Nine case studies of large multinationals belonging to different industries are conducted. Empirical evidence shows that companies are still adopting mainly an external perspective, by focusing on performance measurement efforts on suppliers. Widely adopted indicators mainly measure cost, time and quality. However, the purchasing department has acquired an important role within the organisation and new performance indicators have been created; flexibility, innovation and sustainability are becoming increasingly important.     

Managing Socially-Responsible Buying:: How to Integrate Non-economic Criteria into the Purchasing Process

Companies are increasingly scrutinized by various audiences and are made accountable not only for their internal practices, but also for their suppliers’ behavior. Many purchasing managers and executives are not accustomed to seeing the purchasing function receive so much attention from different parties. As a result, a number of them do not know how to embrace the trend toward socially responsible buying (SRB). The present paper offers a helping hand by (1) shedding some light on the nature of SRB and (2) explaining how companies can incorporate social responsibility criteria into their purchasing decisions.     

Electronic Data Interchange: Research Review and Future Directions*

For nearly two decades, electronic data interchange (EDI) has been widely viewed as a technology pivotal to supply chain management that has also provided benefits to firms on multiple levels. Despite a substantial body of literature, there are a number of conflicting and inconclusive research results in this field. In this study, we synthesize the diverse body of research in EDI by organizing the literature into an initial theoretical framework. Based on a meta‐analysis of results from the empirical literature, we seek to clarify conflicting results from the literature in order to develop a more unified theoretical framework of contextual variables associated with EDI adoption factors and outcomes. From a managerial standpoint, our literature‐based framework offers a set of guidelines for making successful EDI adoption and implementation decisions.     

Planning and control of purchasing performance: A new concept

The slowdown in sales growth experienced by many companies in Western Europe during the 1970s has led to an increasing awareness of the importance of measuring a company's operating performance relative to that of its competitors, and to a resurgence of interest in the production function. Production managers have traditionally enjoyed a very low status within the management hierarchy and this is particularly true of purchasing managers, yet many industrial companies with high manufacturing costs find that material costs constitute a major element in total factory cost, and any improvement in purchasing costs has an immediate and beneficial impact on company profitability. In this paper, the authors suggest three ways in which management can better measure, plan and control their company's purchasing performance: they emphasize the importance of concentrating on each product rather than each commodity; they outline a simple and practical way in which to measure and monitor a product's material costs over time so as to enable realistic purchasing objectives to be set; finally, they suggest a way of separating the effects of commodity price fluctuations from the performance of the purchasing manager so that the latter can be properly judged.     

Neither Hierarchy nor Identity: Knowledge-Governance Mechanisms and the Theory of the Firm

Building on existing empirical research on knowledge transfer, sharing and integration in inter-firm and intra-firm relations, it is argued that there is little evidence and theoretical reason for assigning exclusive properties to internal or external organization, as such, in a knowledge-governance respect. A more micro framework is then theoretically developed, in which a portfolio of knowledge-governance mechanisms is evaluated according to two criteria: the cognitive `possibility' to sustain certain types of knowledge interchanges; and the comparative cost of the mechanism where more than one is applicable.The results of both the empirical and conceptual analyses conducted cast doubts on the possibility of having a `theory of the firm,' based on the deterministic presence/absence of certain attributes and the possession of exclusive properties – no matter if hierarchy or identity – and call for a more `continuous' (rather than `discrete') and `combinative' (rather than mutually exclusive) notion of governance forms.     

Global sourcing in integrated network structures: The case of hybrid purchasing organizations

An issue for companies in globally competitive markets is to adapt their organizational structures and governance in increasingly complex organizations. At the functional level of purchasing, companies are turning to hybrid purchasing organizations in order to leverage global sourcing benefits. One of the key challenges in this context is to distinguish between categories to be integrated across sites and those that are to remain under the authority of each purchasing location in order to maximize purchasing synergies.This paper presents a purchasing portfolio model that provides a comprehensive view of relevant global synergy dimensions. Based on a literature review, a theoretically-grounded purchasing portfolio model for global sourcing is developed. The theoretical basis stems from information processing theory, organizational buying behavior (OBB) and transaction cost economics. The validity of the model is explored by means of case study research. Complementing the extant literature, the theoretical contribution of the paper lies in not only addressing category selection criteria for exploiting economies of scale, but also for economies of information and learning and economies of process. Furthermore, it provides insights regarding integrated network coordination mechanisms at the functional level of purchasing.     

Effective eProcurement implementation process

As eProcurement is gaining popularity in business practice, researchers as well as practitioners have addressed the need of defining a proper eProcurement implementation strategy. This article aims to build an eProcurement implementation framework, which considers the main variables that have an impact on the eProcurement success and the links among them. The goal is to identify the main decisions that companies should take during the three principal phases of the eProcurement adoption (pre-implementation; implementation and post-implementation). Six case studies at different levels of eProcurement adoption have been used to identify the peculiarities of each phase of the process and to provide contingent guidelines.     

Not running out of steam after 30 years: The enduring relevance of Central and Eastern Europe for international management scholarship

Central and Eastern Europe (CEE) is a crucial geopolitical area that has played an important role in the advancement of globalization and the nurturing of international management (IM) scholarship. This article serves as an introduction to a special issue on the topic and argues that CEE remains important for IM scholarship as it provides a critical research context for increasing understanding of IM-related phenomena at various levels of analysis. We discuss the topics most relevant for advancing IM scholarship and group them into three broad themes: macro - state, institutions, and populism; inter-firm - entrepreneurship, internationalization, and business networks; and intra-firm - management practices, leadership, and people management.     

Swiftness and Intensity of Administrative Innovation Adoption: An Empirical Study of TQM in Information Systems

Considerable attention has been directed toward developing a more complete understanding of innovation adoption by Information Systems (IS) departments. Much of this research has focused on the adoption of technological innovations, and limited research has focused on the adoption of administrative innovations. This paper focuses on an administrative innovation that is increasingly becoming popular among IS departments, namely Total Quality Management (TQM) in systems development. A synthesis of the IS innovation and TQM literatures was conducted to identify environmental, organizational, and task‐related factors that should relate to both the swiftness and the intensity of TQM adoption. The relationships between the identified variables and TQM adoption were examined using data collected from 123 IS departments in Fortune 1000 firms and large government agencies in the U.S. The results indicate that TQM adoption in systems development is influenced by the host organization's quality orientation and factors internal to the IS department including IS management support for quality, the presence of a separate quality assurance function, and the structural complexity of the IS department. Implications of this study for theory, future research, and practice are discussed.     

Sales force automation: review,critique, research agenda

We review and critique the research literature on sales force automation (SFA). SFA involves the application of information technology to support the sales function. SFA software provides functionality that helps companies manage sales pipelines, track contacts and configure products, inter alia. The paper is organized into four main sections. First, we review the SFA environment, identifying definitions, vendor classifications and software attributes. We then move to a review and classification of the academic research that has been published on SFA. We find that the entire body of SFA knowledge attempts to answer just four questions: Why do organizations adopt SFA? What are the organizational impacts of SFA? What accounts for the success or failure of SFA projects? What accounts for variance in salesperson adoption of SFA? We then critique this body of knowledge on a number of theoretical and methodological grounds, and finally propose a research agenda for the future.     

Accounting Performance and Capacity Investment Decisions: Evidence from California Hospitals

Capacity decisions involve trade‐offs between the cost of capacity and the opportunity costs of lost sales. Accounting researchers posit that accounting performance provides sufficient information about these trade‐offs and thus can be used to formulate simple rules to assist capacity decisions. Empirical research has not examined the role of accounting information in capacity investment decisions at the department level in a multiproduct firm in the presence of social costs. Empirical analyses using department‐level data from California hospitals for the period 1998–2005 show that hospitals are more likely to make capacity investments in departments with high accounting performance. However, in the presence of demand variability, the association between accounting performance and capacity investment is attenuated because of the resulting increase in noise in accounting performance measures. Thus, the weight on accounting performance as a decision tool for capital investments reduces when there is demand variability. Another factor that reduces the weight on accounting performance is capacity utilization. Higher capacity utilization can lead to turning away or rerouting of patients to other hospitals and negatively impacts reputation and quality of care, which increases the hospital's social costs. Hence, hospitals do not require high accounting performance before investing in a department with high capacity utilization. This empirical evidence of the role of accounting performance in capacity investment decisions fills a gap in the capacity investment literature and furthers our understanding of the interactions between accounting performance and the operational determinants of firms’ capacity investment behavior.     

基于正式结构与非正式网络的企业内部知识共享优化方法

从社会网络视角提出一种基于正式结构与非正式网络的企业内部知识共享优化方法;从解构企业内部社会网络的角度出发,对承载企业内部知识共享的正式结构、非正式网络及其4个子结构(被忽视的正式结构、被利用的正式结构、被利用的非正式网络和潜在的非正式网络)进行分析;依据网络特征识别关键的知识代理人和任务导向的知识共享缺口,在此基础上对企业内部知识共享进行优化。     

关系契约治理与外包合作绩效——对日离岸软件外包项目的实证研究

对日离岸软件外包项目具有典型的关系契约特性,现有文献对软件外包中的关系契约治理及对合作绩效的影响还缺乏系统的理论分析和实证研究。信任、交流和相互适应调整作为重要的关系规范,在对日软件外包关系契约治理中具有重要意义。本研究根据访谈和110个项目的数据实证检验了关系规范对离岸软件外包项目绩效的影响。通过结构方程模型方法发现,交流的有效性对于项目质量和供应商成本控制绩效有积极影响,相互适应调整对于成本控制绩效也有积极影响。这个发现有助于构建有效的关系契约治理机制,促进软件外包产业发展。     

The Impact of the Online Channel on Retailers' Performances: An Empirical Evaluation

The use of the Internet as an additional sales channel offers traditional retailers opportunities to reach expanded markets while improving the efficiency of their operations. Although the potential benefits of the online channel are clear, there are significant variations in the scope and depth of online channel use among retailers. Drawing from data on more than 100 publicly traded companies, this study examines the impact of online‐channel use on retailers’ performance. The results suggest that the online channel provides significant improvements in sales, cost, inventory, and return on investments. In addition, we find that the timing of online‐channel adoption does not play a significant role in performance improvement, but having a local store presence does.     

Internationalisation and outsourcing of operations and product development in the fashion industry

This paper investigates the choices in terms of internationalisation and outsourcing of operations and product development activities, as well as collaboration practices used within and across organisations, in different segments of the European fashion industry. Based on multiple, in-depth case studies from Italy, Germany and the UK, the paper shows that fashion companies adopt different configurations of operations and product development, i.e. integrated, collaborative and virtual, ranging from local-integrated models to global-full outsourcing of operations and product development activities. For each configuration, different collaboration practices are in use. Product line positioning and quality, firm size, sales volumes and technical complexity of the products are the key drivers determining the configuration choices and the adoption of certain collaboration practices.     

Cooperative sales promotion with a point-sharing policy: Advantages and limitations

Consumption-point programs have been commonly implemented in retail industries in efforts to promote sales and improve customer loyalty. In Korea, many retailers from different industries use a point-sharing policy to augment the conventional consumption-point program of each retailer. In a multi-retailer coalition under such a cooperative sales promotion policy, by purchasing from one coalition retailer, customers earn points that they can redeem points at other retailers in the coalition. On one hand, the introduction of this policy gives customers great flexibility for redeeming earned points, which can increase the demand at all retailers who promote the policy. On the other hand, the additional product costs associated with the points created by one retailer may spill over and be partly borne by other retailers, possibly distorting the coalition members’ equilibrium decisions under decentralized control. Under the general assumptions about the demand functions, we developed a model consisting of two retailers with fixed retail prices and addressed the retailers’ equilibrium decisions under a pure point-sharing policy. The findings suggest that the policy resulted in a cost spillover phenomenon. Then, we revealed that a pure point-sharing policy may fail to maximize the total profit of the coalition. Moreover, we showed that a pure point-sharing policy does not dominate the individual point scheme, which may explain the reason that point sharing is useful but not ubiquitously used in the real world. Our numerical examples also illustrate the way a pure point-sharing policy influences retailers’ profits when retail prices are decision variables. To improve the overall profit under the point-sharing policy further, we propose a target rebate contract to coordinate a pair of retailers. This contract can maximize the total profit and arbitrarily split the profit between retailers.     

Coordinating Sales and Raw Material Discounts in a Global Supply Chain

In this paper, the supplier of a key component to a global manufacturer offers a one‐time price discount; we study the firm's optimal response to the discount under two different strategies. In the first strategy, the firm does not pass along the discount to its customers (sales subsidiaries); the firm simply coordinates purchasing and production among the different factories to take advantage of this one‐time price discount. In the second strategy, the firm offers price discounts for its most profitable products in different sales subsidiaries to increase their demand. We carried out experiments for the two strategies based on a mathematical programming model, built around Toshiba's global notebook supply chain. Model constraints include, among others, material constraints, bill‐of‐materials, capacity and transportation constraints, minimum lot size constraints, and a constraint on minimum fill rate (service level constraint). Unlike most models of this type in the literature, which define variables in terms of single arc flows, we employ path variables, which allow for direct identification and manipulation of profitable and non‐profitable products.     

A strategic perspective for make or buy decisions

Make or buy decisions have typically been relegated to purchasing departments. While this is not totally unjustified, top management must consider the strategic implications. In essence, operative decisions are made here which influence the strategic thrust of the organization. Make or buy decisions have substantial strategic implications in the entire planning process. They can affect a firm's competitive advantage, and alter the types of alternatives considered in the planning process.

It is argued that strategic considerations should outweigh technical and conventional approaches to make or buy decisions. Top management needs to put these decisions back on their strategic agenda.     

融合特征情感和产品参数的客户感知偏好模型

在线评论作为一种公开、可获取的信息资源,蕴含了关于产品质量的各种有价值的信息,对这些信息的分析与挖掘有助于企业了解客户的需求和偏好。目前,基于在线评论的客户偏好模型考虑了特征观点和评论数量,忽视了产品参数对消费者购买决策的影响。因此,本文提出了一种融合特征情感和产品参数的客户感知偏好模型。首先,利用在线评论提取客户讨论的产品特征,并识别产品特征的情感极性,从而进一步计算特征正负面情感得分,生成产品的特征情感。然后,结合企业定义的产品参数,构建特征情感和产品参数融合作用对产品销量影响的计量经济模型,分析客户对产品的感知偏好。最后,为验证模型的有效性,获取了汽车之家网站的39款汽车产品(SUV车型)的评论文本,并持续8个月的销量跟踪。研究结果显示本文提出的模型比信息增益和TF-IDF方法能够更加准确地获取客户的感知偏好。此外,研究结果解释了特征情感和产品参数与产品销量的关联关系,为企业的市场营销和产品设计决策提供了理论基础。