Exploring Digital Culture in Virtual Teams: Implications for Leading and Developing Distributed Organisations

Understanding human communication in the technological age is becoming more complex as advances in technology and its use in human exchange are being magnified. New studies show that technology is no longer just a device for human connections; it is an integrated artefact in the human exchange and communication process. As a result, we are witnessing and experiencing new norms and patterns of behaviour, values in human connections, expectations of one another, language, and other symbol systems: a digital culture. This article explores further development of the digital culture model in relation to organisational work culture. Specifically, the dimensions related to digital communication and online group dynamics are further articulated from a literature review. The findings are also presented from a study of e-process teams in a distributed organisation based on data from a digital culture inventory, focus group observations, and participant reflections, which illustrate changes in behaviour, language, group dynamics, and communication exchange between team members working in a distributed organisation. The article aims to contribute new insights which could inform approaches to organisational development that view organisational culture as central to the process.     

Parents’ Interpersonal Distance and Touch Behavior and Child Pain and Distress during Painful Pediatric Oncology Procedures

Children with cancer and their parents report that treatment-related procedures are more traumatic and painful than cancer itself. Competing hypotheses have emerged regarding relations between parents’ social support and child pain and distress. Little is known about caregivers’ use of nonverbal immediacy behaviors that may function as social support messages. This study describes caregivers’ interpersonal distance and touch behaviors during painful pediatric oncology procedures and examines relations between those behaviors and children’s pain and distress. Caregivers’ total touch time and instrumental (task-oriented) touch time, but not supportive touch time, during the actual procedure covaried with children’s procedural pain and distress. This research was conducted as part of a larger investigation funded by a grant from the National Cancer Institute, “Parental Role in Pediatric Cancer Pain and Survivorship” (NCI R01 CA100027), Terrance L. Albrecht, PI. The authors wish to thank Ellen Jones for her efforts.     

FROM TEXT TO GESTURE ONLINE: A microethnographic analysis of nonverbal communication in the Second Life virtual environment

A transition from text-based computer-mediated communication (CMC) to online interaction that includes both textual and nonverbal discourse represents a new development in online communication and a significant challenge to prevailing models for the analysis of CMC. This paper presents results of a six-month-long ethnographic research of nonverbal communication (NVC) in the Second Life (SL) virtual environment. A set of 108 SL locations selected in a non-structured manner provided a wide range of communicative contexts for the analysis of naturally occurring user interaction. The study was focused on the analysis of proxemic and kinesic cues. The results have pointed to a significant difference between user-defined and predefined nonverbal cues, indicating that user-defined NVC has stronger potential to enhance online interaction.     

Introduction: Sociolinguistics and computer-mediated communication

This theme issue of Journal of Sociolinguistics comprises a number of empirical studies focusing on a range of ways in which people use language in computer-mediated communication (CMC). This introduction contextualizes the contributions to this issue by providing an outline of linguistically focused CMC studies. A critique of the research on the 'language of CMC' is given, and aspects of CMC research from a sociolinguistic viewpoint are presented: the move from the 'language of CMC' to socially situated computer-mediated discourse; its grounding in the notion of online community; and the application of sociolinguistic methodologies to its study. It is argued that CMC provides a new empirical arena for various research traditions in sociolinguistics; conversely, sociolinguistics can contribute to the interdisciplinary theorizing of CMC by demonstrating the role of language use and linguistic variability in the construction of interpersonal relationships and social identities on the Internet.     

Clinical Results Using Virtual Reality

Abstract

Virtual Reality (VR) technology offers new opportunities for the development of innovative clinical research, assessment, and intervention tools. VR-based testing, training, teaching, and treatment approaches that would be difficult, if not impossible to deliver using traditional methods are now being developed that take advantage of the assets that are available with VR technology. As research evidence continues to indicate clinical efficacy, VR applications are being increasingly regarded as providing innovative options for targeting the cognitive, psychological, motor, and functional impairments that result from various clinical health conditions. VR allows for the precise presentation and control of stimuli within dynamic multisensory 3-D computer generated simulations as well as providing advanced methods for capturing and quantifying behavioral responses. These characteristics support the rationale for the use of VR applications in clinical assessment, intervention, and training. This article begins with a brief review of the history and rationale for the use of VR with clinical populations. We then detail one use-case for the clinical application of VR—the exposure therapy treatment of anxiety disorders and post-traumatic stress disorder. While significant work is cited in other areas of Clinical VR (e.g., pain management, cognitive/physical assessment/rehabilitation, eating disorders, social skills/clinical training, etc.), a full overview of such a broad literature is beyond the scope of this article. Thus, we have opted to provide more in-depth analysis of one specific clinical area that clearly illustrates how VR has been successfully applied and is supported by an encouraging and evolving scientific literature.     

Collective memory: September 11th now and then

In the new millennium, newspapers in Brazil, France, and the United States have transformed their digital editions to facilitate reader participation and exchange. This research explores how these venues were used by readers to discuss 9/11/01. Over ten years have passed since September 11, 2001 in which the events have been interpreted and reinterpreted over time. Drawing data from 2001 and 2011, the analysis compares immediate understandings of the events with similar commentary on the anniversary a decade later. The data are drawn from three internationally recognized newspapers: O Estado de São Paulo, Le Monde, and The New York Times. This study examines differing interpretations of the events from both longitudinal and comparative cultural perspectives. Using a comparative case study approach, the research explores how Brazilian, French, and Americans congregate in digital spaces to debate September 11th in 2001 and again in 2011. In comparing the discourse in each forum, the study identifies commonalities and differences across the three case studies. The work explores how ideological discourse is used in the immediate aftermath of 9/11/01 and ten years later in 2011. In so doing, the work sheds light on the stability and enduring nature of identity work and identity categories in digital discourse fora.     

The Presentation of Avatars in Second Life: Self and Interaction in Social Virtual Spaces

What do interactions in virtual spaces suggest about everyday life in the digital age? How do interactions in virtual spaces shape everyday life in the digital age? Guided by hypermodern theory, I conduct participant observation in the social virtual world Second Life to provide tentative answers to those questions. I suggest that Second Life is both a social psychological playground where participants enjoy individualistic fantasies and a virtual community where they collaborate on collective projects. When people define the virtual as real, it is real in its consequences. Accordingly, social virtual spaces such as Second Life offer sociologists unique opportunities for research, education, intervention, and hence the development of a virtual imagination.     

The Role of Marital Status and Age on Men’s and Women’s Reactions to Touch from a Relational Partner

Prior research has consistently documented differences between men’s and women’s reactions to being touched by other people. One of the more interesting findings in this literature is the apparent role of marital status in dramatically altering these sex differences in reactions to intimate touch. Unmarried men tend to respond more favorably to intimate touch than unmarried women do, but this difference is reversed among married people. However, research that documented this effect has potentially confounded marital status with age. Participants in this investigation were 305 adults, ranging in age from 18–69. They completed an extensive survey of their reactions to touch to various body regions from a significant other. Results indicated that men had uniformly more positive reactions to intimate touch than women did. For non-intimate touch, the sexes were more comparable in their reactions. This investigation once again documented a disordinal sex by marital status interaction. Unmarried men had generally more positive reactions to touch than unmarried women did and this pattern was reversed among married participants. When statistically controlling for participants’ age, these interactions were still evident.     

Past,Present, and Future: Editorial on Virtual Reality Applications to Human Services

Abstract

“Virtual Reality” interventions in human services may include 360° video, augmented reality, mixed reality, and fully immersive 3-dimensional virtual reality simulations. A variety of applications have been evaluated in various fields of study, including medicine, social work, psychology, and human performance training. Currently, the state of research of VR interventions in human services has primarily focused on efficacy and effectiveness research, with few studies evaluating “scaling up” or implementation of VR interventions in larger populations. Unfortunately, the state of efficacy and effectiveness studies of VR interventions still remains weak with some applications due to smaller sample sizes, lack of randomized control trials, and a gap in reporting key intervention qualities, dosage, and outcomes. With new developments in combining artificial intelligence with VR, realism and the potential for human interaction with computer generated simulations may boost presence and immersion within these applications. This editorial provides an overview of the state of virtual reality applications in human service provision, potential gaps to be addressed by research in the future, and the development of AI based interactive sequences that may boost use presence.     

High Tech and High Touch: The Human Face of Online Education

SUMMARY

This article decribes and evaluates a Web-based course in cultural competency. The evaluation focused not only on course content but also on the experiences of both the learners and instructors in a relatively new Internet environment of an online course for social work students and faculty.     

The Virtual Community: Computer Conferencing for Teaching and Learning Social Work Practice

SUMMARY

This author describes the use of a web-based conferencing program to augment classroom learning in generalist social work practice courses in a BSW program. This “virtual classroom” allows students to have more or less continual access to the instructor and to each other, greatly expanding opportunities for teaching, learning, and communication.     

Decline of Real Love and Rise of Virtual Love: Love in Asia

In Japan, marriage rates have declined since 1980, and interest in romantic relationships has declined in the 21st century. This article shows, mainly based on the official statistics and surveys, that (i) people in contemporary Japanese society have become less willing to get married or even date; (ii) various forms of virtual love have emerged; and (iii) they have spread in East Asian countries in general. Marriage stems from romantic relationships. Simultaneously, it brings with it new economic life. In Japan and other East Asian countries there is an unwritten norm that marriage should be part of economic life. Therefore, satisfying romantic emotions outside real love and marriage is accepted.     

Digital natives and social media

Digital natives (also known as “Generation Y” and “Millennials”), a generation born during of after introduction of digital technologies, 1980s and after, have mixed preferences for media use in personal and professional lives. A study by Friedl and Tkalac Ver?i? (2011) showed that even though digital natives prefer digital media in their personal lives, this is not necessarily reflected in their business lives. This study addressing preferences of “traditional” vs. “the new media” in a university setting found an opposite result.     

Corporeal Interactions in VRChat: Situational Intensity and Body Synchronization

Erving Goffman's work on interaction in everyday life focuses on joint spatio-temporal and face-to-face situations and denies the constitution of social situations via mediatized interaction. In contrast, we argue that shared immersive media such as Social Virtual Reality enable intense, delocalized forms of co-present interactions that constitute closeness and intimacy. By discussing Goffman in the context of current works that open up his perspective for mediatization, we present an understanding of social situations that focuses on intensity and synchronized embodiment—physical, digital, and corporeal. On the Social VR platform VRChat, synchronized bodies allow for intimate corporeal practices, such as cuddling, dancing, or cybersex. Virtual Reality technology facilitates delocalized forms of affective-bodily interaction, thereby contributing to the social negotiation of mediatized closeness and intimacy—despite physical distance. Our findings are based on a digital ethnographic analysis of lifeworlds and practices of enthusiast VRChat-users, combined with qualitative semi-structured interviews.     

The Virtuality of Virtual Worlds,or What We Can Learn from Playacting Horse Girls and Marginalized Developers

This article discusses the emergence of Habbo Hotel as a large‐scale virtual world and its changing versions through time. We consider how social events taking place within the hotel are conditioned by designed‐in symbolic resources and how, in turn, with creative processes of symbolization, novel social objects emerge out of particular interactions. We then discuss how the membership trajectories of hotel members are essential in understanding how these interactions are shaped and evolve. We also look at how the digital infrastructure and its evolution lends itself to being material for actualizing particular social worlds within the hotel and how the trajectory of the infrastructure reflects the relationship between the user and the developer communities of Habbo. Finally, we discuss why, to understand more fully what virtual worlds consist of at large, analysts should look into the mutually constitutive interactions among users, developers, and surrounding business models over longer periods of time in the constantly varying actualization of any given virtual world.     

Working with Stories: Street-Level Bureaucrats and Their Work with Individuals with Psychiatric Disability Exposed to Interpersonal Violence

ABSTRACT

The focus of our attention is the meeting between street-level bureaucrats and individuals with psychiatric disability exposed to interpersonal violence. Based on 11 interviews, we illustrate how stories are understood, used, and made meaningful to the street-level bureaucrat. The contribution of this article is first of all that of being a framework, from a storytelling point of view, for the work and organizational experiences of street-level bureaucrats. Second, by paying attention to the story part of these relationships, we can better understand the situation of individuals with psychiatric disability exposed to interpersonal violence given their interaction with different street-level bureaucrats.     

Virtual Shop Fronts: The Internet,Social Media,and Caribbean Civil Society Organisations

The Internet and, more recently, social media seem to promise the ability for non-state actors to more easily participate in domestic and international politics. ‘Global civil society’ can become ever more global with the help of these ‘new media’. This article uses the Caribbean Community (CARICOM) case to question the capacity of information and communication technologies (ICTs) to contribute positively to the insertion of developing country civil society organisations (CSOs) in a global civil society. Notwithstanding the possibilities that ICTs may open, Caribbean CSOs are not yet able to tap into these potentials effectively. Caribbean CSOs face resource constraints that ICTs alone may be unable to solve. However, the most significant hurdle that Caribbean CSOs face to elevating their work within global civil society is their relative powerlessness within global civil society. The article contends that this limited ability to be of influence is historically contingent and illustrates that hierarchies exist within global civil society that mirror asymmetries of power inherent in the state system.     

Utilizing Digital Advocacy in Community Organizing: Lessons Learned from Organizing in Virtual Spaces to Promote Worker Rights and Economic Justice

This article discusses the usefulness and challenges associated with utilizing social media technologies in the context of community organizing practice, often referred to as digital advocacy. We ground the analysis of digital advocacy in the context of a recent organizing effort undertaken by social work academics, grass roots organizers, and allies to support the boycott of Hyatt Hotels in San Antonio, Texas, by marginalized hotel workers and labor unions through advocating that the Society for Social Work Research relocate their 2014 conference from the Grand Hyatt, San Antonio, and to work toward better conference planning procedures in the future.