Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students

The capacity to manage emotional reactions effectively, frequently in complex care settings, is central to the role of a social worker. Nonetheless, there is evidence that social work students frequently find their placements emotionally demanding and stressful. It is proposed that emotional intelligence may help students manage their emotional reactions more effectively during placements and their subsequent career. To date, however, little systematic research has explored whether emotional intelligence and associated competencies can be enhanced during social work training and the implications for wellbeing. This paper presents a mixed-methods two-stage study which aimed to increase emotional competencies in social work students during the first year of training. More specifically, it assesses the impact of a workshop designed to enhance emotional competencies and an emotional writing task on levels of emotional intelligence, reflective ability and empathy which were assessed via questionnaire and reflective logs pre- and post-intervention (Times 1 and 2). Levels of reflective ability and empathy increased significantly between Times 1 and 2 and psychological distress decreased. Content analysis of reflective logs found evidence that reflective ability, empathy and emotional intelligence were enhanced following the interventions. The implications of the findings for the development of the curriculum are considered.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.     

The reflective diary: an experiential tool for enhancing social work students’ research learning

There has been substantial discussion internationally about the need for social work students to integrate research into practice. Little has been written, however, about teaching methods that address the cognitive and emotional challenges students experience in their efforts to develop research competencies. Many students believe that research does not apply to the ‘real’ world of practice and are anxious and fearful when they begin a research course. Using a retrospective review of students’ assignments, this article describes the use of reflective diaries in teaching MSW students from a university in the USA skills for practice-based social work research. Reflective diaries provide a safe forum for students to actively engage with the challenges they experience while taking a research course and take ownership of their learning needs. The diary entries provide instructors with windows into their students’ learning processes that enable them to create scaffolding opportunities that support students in developing confidence in their research skills. This article describes the pedagogical philosophy behind reflective diaries, details of the diaries assignment, and benefits of this learning tool for students and instructors. The authors offer recommendations for incorporating reflective diaries into social work research courses and implications for evidence-based practice.     

ETHNOGRAPHIES OF PRACTICE—PRACTISING ETHNOGRAPHY

This paper argues that acquiring competencies in different approaches and procedures in qualitative or interpretative social research provides a strong foundation for case analysis in professional social work practice. When students of social work become familiar with such research and are encouraged to engage in their own supervised projects they develop skills for a circumspect and sensitive practice with clients. The paper reports on work with students of social work in Germany, which can be described as an attempt to help them to become self‐reflective ethnographers in their own affairs, of their own emergent social work practice. It spells out different phases of a process in which they learn to make their own practice strange. This process consists of developing different competencies in observing, analysing and writing, and requires a setting in which students' written observations and reflections can be shared and discussed by their peers in a critical, egalitarian and supportive manner. The author thinks that such a critical and self‐critical discourse which addresses professional issues in general, as well as the individual student's (or practioner's) experiences and reflections, can have important implications for the collective development of social work and its relationship with other professions.     

Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Empathic people have more friends: Empathic abilities predict social network size and position in social network predicts empathic efforts

Living in large groups and maintaining extensive social relationships, as humans do, requires special social capabilities. Past research has shown that social cognitive abilities predict people’s social network size. To extend these findings we explored the role of a social emotional ability, and investigated how empathic abilities shape people’s social network. In line with the social brain hypothesis the findings show that dispositional empathic abilities (IRI), and empathic concern specifically, predict how many close relationships people maintain. The study also found that emphatic abilities are strategically used in people’s social network, with more empathy exercised in the support group with closer relationships. The findings further demonstrate the social function of empathy and highlight the importance of understanding empathy in terms of its strategic exercise among various social relationships.     

The role of empathy in training social work students in motivational interviewing

Motivational interviewing (MI), an evidence-based approach with empathy as a key principle, effectively addresses client concerns found in the child welfare population. Training social workers in MI, and to be empathic, would increase the likelihood of better service delivery. Live supervision (LS) is a form of training that provides real-time feedback by clinical supervisors. This randomized comparison trial compared the effectiveness of LS or Teaching as Usual (TAU) on empathy in 54 MSW and BSW social work students. TAU involved students receiving online modules and assigned readings. Data were collected at baseline, after the interventions, and at five months follow-up. Differences in perceived empathy and empathic behaviors were measured by the Motivational Interviewing Treatment Integrity (MITI) and Toronto Empathy Questionnaire (TEQ). The study also assessed whether demographic variables or perceived empathy (TEQ) predicted empathic behaviors (MITI). Results indicate that, while both groups improved on empathy as measured by the MITI and TEQ, the LS group demonstrated more improvement. Demographic variables had no impact on empathy. The TEQ and MITI also did not demonstrate predictability suggesting the complexity of measuring empathy. The implications for social work education and future training are discussed.     

Age Changes in Prosocial Responding and Moral Reasoning in Adolescence and Early Adulthood

Age changes' measures of prosocial responding and reasoning were examined. Participants' reports of helping, empathy‐related responding, and prosocial moral reasoning were obtained in adolescence (from age 15–16 years) and into adulthood (to age 25–26 years). Perspective taking and approval/interpersonal oriented/stereotypic prosocial moral reasoning increased from adolescence into adulthood, whereas personal distress declined. Helping declined and then increased (a cubic trend). Prosocial moral judgment composite scores (and self‐reflective empathic reasoning) generally increased from late adolescence into the early 20s (age 17–18 to 21–22) but either leveled off or declined slightly thereafter (i.e., showed linear and cubic trends); rudimentary needs‐oriented reasoning showed the reverse pattern of change. The increase in self‐reflective empathic moral reasoning was for females only. Thus, perspective taking and some aspects of prosocial moral reasoning—capacities with a strong sociocognitive basis—showed the clearest increases with age, whereas simple prosocial proclivities (i.e., helping, sympathy) did not increase with age.     

Expansion of psychiatric services to the community

This paper describes an experiential model for teaching final year social work students how to deal with feeling issues in practice. It focuses on the middle phase of intervention primarily, using an outside person role playing a client in a classroom setting. The aim of the model is to enhance the students' ability in learning advanced empathic skills.     

The ‘Building Blocks’ of Professional Identity among Social Work Graduates

Based on systems theory, the current study aimed to examine the relationships between the following sets of variables: input variables—satisfaction with supervision, self-differentiation, and sense of coherence; throughput variables—values and empathy; and the output variable—professional identity of BSW students. Questionnaires were completed by 160 social work students who were about to graduate the social work program. Path analysis (The AMOS 5 program) was used to analyze the research model. Satisfaction with supervision was the only input variable that was directly related to professional identity. Of the throughput variables, empathy and personal values were directly related to professional identity, whereas sense of coherence was indirectly related to empathic concern, with social values as a mediator. Practical recommendations are discussed.     

Gender Differences in Adolescent Perceptions of Parent-Adolescent Openness in Communication and Adolescent Empathy

Abstract

The purpose of this study was to examine how the relationship between adolescent perceptions of openness in parent-adolescent communication and adolescent empathy may differ by gender of the respondent. Hierarchical multiple regression analyses were used to test the possibility of an interaction between adolescent gender and parent communication in predicting two other-oriented dimensions of empathy (empathic concern and perspective taking) in 236 adolescents ages 14 tol6. Gender of the adolescent, openness in mother-adolescent communication, and openness in father-adolescent communication were significant predictors of adolescent empathic concern. Gender also moderated the relationship between openness in mother-adolescent communication and empathic concern. Further, openness in mother-adolescent communication was a significant predictor of adolescent perspective taking.     

Personal Growth Towards Intercultural Competence Through an International Field Education Programme

Abstract

An international social work field education programme at the University of South Australia provides social work students with the opportunity to develop intercultural skills and intercultural sensitivity. The programme is conceptualised within a developmental framework that enables the identification of stages of personal growth and professional development from ethnocentrism to ‘interculturality’ or intercultural sensitivity. This framework, alongside the use of a clear ethical perspective and the reflective practice process, is a useful resource to assist students to identify their level of sophistication of cross-cultural competence and to respond to them in ways that facilitate their growth and development towards competent social workers working with difference and across cultures.     

‘What shall I pack in my suitcase?’: the role of work-integrated learning in sustaining social work students’ professional identity

Interest in the reflective practitioner as a model of a ‘good professional’ has increased in several professional fields and is also valued within social work education as a key aspiration to address the uncertainties and challenges encountered in contemporary working environments. Reflecting on their own professional identity, as well as theories, values, and devices used in professional practice, can help practitioners deal with complex work demands and help students be better equipped to transition from university to work. Work-integrated learning (WIL) provides students with an opportunity to integrate academic learning with ‘real-world’ experiences to develop both valuable self-monitoring and professional self-constructive ability. This paper presents a case study in social work higher education in which WIL class-based teaching was combined with the use of reflective journals to explore the role of WIL in developing reflective practices for professional identity formation. 21 reflective journals by social work students are analysed. The findings suggest that teaching practices based on WIL enable professional identity formation by developing reflective practices, and that different learning conditions sustain specific dimensions of professional identity, i.e. professional expertise, membership to a professional community and sense of professional self.     

Going beyond a tale of two sectors: a reflective career planning toolkit for social work students

ABSTRACT

This paper seeks to make the case that social work students would benefit from thinking beyond the binary of statutory sector vs voluntary sector when thinking about their future career. It argues instead that they should think in terms of their own philosophical worldview, their own preferences in terms of the mechanics of day-to-day practice, and the reasons for those preferences. Drawing on reflection literature, Johns’ Model of Reflection (2017) and an element of Motivational Interviewing, and informed by a value pluralist perspective, the paper sets out a reflective process for social work students to use. The process supports students firstly to explore their own core values and worldview, then to consider their feelings about more practical aspects of the social work role, and finally to find the connections and possible dissonances between the two. It is hoped that the article and the reflective process here advanced can contribute to students being able to plan for their professional futures in a way that does not depend principally on having to choose between statutory or voluntary sector practice, but on a much wider array of factors and values.     

Learning to be interprofessional through the use of reflective portfolios?

Learning portfolios are used extensively in health and social care. There is evidence of their value as a tool to consolidate learning although limited information is available regarding their use in social work education. This study explores the use of a portfolio to encourage social work students to reflect on their interprofessional learning (IPL). The portfolio offers a means of demonstrating professionalism concerning knowledge, skills and attitudes in the context of collaborative practice. The findings of this research suggest that qualifying students were largely capable of reflecting on their development of interprofessional competence after attending specific IPL events, which were part of a wider programme. Social work students found reflective writing difficult, although this improved over time. In particular students struggled to write about skills and attitudes. Students perceived the portfolio to be a good way to assess their progress and believed this helped them to engage with their learning and make meaning through reflection and analysis. They appreciated that IPL and feedback from their assessments had advanced their abilities for self-analysis; despite needing help with reflective writing, they felt better prepared for ongoing use of reflection in their professional development, and in ‘working together’.     

Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

Tapping your way to success: using Emotional Freedom Techniques (EFT) to reduce anxiety and improve communication skills in social work students

By the nature of their professional training and practice placements, social work students are prone to situations provoking the onset of anxiety. A programme of academic and placement support, termed the ‘Skills Lab’, provides help and support for students to develop their communication skills and prepare for their practice placements and transition into professional social work practice. Skills Lab evaluations indicated a high level of appreciation, linked with a strong sense of apprehension and anxiety, which some students report has negatively affected their performance. To address student anxiety, a pilot study using Emotional Freedom Techniques (EFT) was developed. EFT is an intervention, which may potentially be effective in reducing academic anxiety and enhancing public speaking. This mixed-methods pilot study measured participants’ (n = 45) subjective distress and anxiety before and after using EFT. Subjective distress/anxiety was invoked through a 15-min assignment lecture. Twelve of the 45 students also participated in one-one interviews to elaborate on their experiences of EFT. Quantitative findings indicated participants reported significantly less subjective distress and anxiety after using EFT. Qualitative findings indicated three themes whereby participants found EFT calming, relaxing and helpful; considered the transferability of EFT in other settings; and proposed some of the mechanisms of EFT’s action.     

The Debate as a Pedagogic Tool in Social Policy for Social Work Students

Social work education under the Diploma in Social Work has been shaped by a competency led training model. The danger in this approach is that the critical thinking required of the reflective practitioner becomes lost. This paper argues that the teaching of social policy requires a complex interplay of knowledge, skills and values if students are to be equipped to participate effectively in the policy process. The authors, as teachers of social policy to social work students, have developed the use of the debate as a tool for learning and assessment. This approach is evaluated using structured student feedback and is discussed in the context of experiential and reflective learning and the application of social policy as ‘policy practice’. Over three cohorts, students reported increased knowledge and understanding and improved confidence in argumentation skills. Observation showed them utilising a range of policy practice skills. Recent evidence from the USA and Australia begins to confirm the value of this learning tool.