Resource-Based Crisis Management: The Important Role of the CEO's Reputation

This study provides empirical support for the positive power of a CEO's reputation as a strategic resource during and after a corporate crisis. Specifically, it demonstrates that a CEO's favorable reputation relieves many stakeholders' negative perceptions in a postcrisis situation. In addition, this study tests whether a particular type of CEO reputation will be more effective than another in dealing with different types of threats that a crisis poses to corporate reputation. This study introduces a resource-based approach to crisis that provides a wide, comprehensive set of strategies based on a variety of an organization's competitive resources.     

Revisiting IR in a Time of Crisis

Abstract

The sense of crisis, fueled by military conflicts, the failures of neoliberal globalization and ecological degradation, is everywhere. Neoconservative agendas and cuts in educational spending are shrinking space for critical thinking necessary for understanding the impacts of these crises on ordinary people's lives. This article examines some indigenous responses to these various crises. It reexamines IR's Westphalia triumphalist narrative about the origins of the nation-state system from the perspective of those who suffered the consequences of European expansion. Emphasizing the importance of rewriting their histories, indigenous peoples are offering very different models of world order and ways of life that are more sensitive to resource and ecological constraints. Although indigenous women have a complex relationship with feminism, indigenous knowledge is strikingly similar to certain feminist thinking. Indigenous epistemologies are hermeneutic and reflexive, seeking to uncover hidden histories and new knowledge from those whose voices have rarely been heard. The article outlines some visions of world order and national sovereignty offered by indigenous peoples in Africa, Australia, New Zealand and Central and North America, demonstrating parallels with feminist thought. It concludes by reflecting on obstacles, similar to those faced by feminists, standing in the way of alternative forms of knowledge being taken seriously by the discipline of International Relations.     

Crisis Communication Strategies in the Media Coverage of Chemical Accidents

Two studies examine media reports of chemical accident crises to explore the extent to which crisis communication strategies are included. Study 1 found that although reputation repair strategies were rarely included, about 1/4 of the reports included some combination of information-giving strategies attributed to organizational spokespersons. First responders were quoted more frequently than organizational representatives. Study 2 examined follow-up stories associated with the initial reports and revealed that, although reputation repair and information giving strategies appeared more frequently than in Study 1, they were only used in 24% and 60% of the cases, respectively. Overall, organizational spokespersons were not featured prominently in the media reports.     

Boris Eikhenbaum's Response to the Crisis of the Novel in the 1920s

Abstract

Focusing on the Russian literary scholar Boris Eikhenbaum (1886–1959), the present article considers the interrelationship of autobiographical, scholarly and fictional modes of writing. In 1925 Eikhenbaum wrote in a letter of his 'longing for acts, longing for biography'. This article views the scholar's acute sense of diminished agency in the context of the crisis of the novel in the 1920s and discusses how Eikhenbaum's own generic experimentation becomes a means of finding an answer to the question he posed to himself and his age of 'how to be a writer'. The discussion is primarily based on Eikhenbaum's autobiographical sketches in Moi vremennik (My Periodical, 1929) and his scholarly monograph, Lev Tolstoi. Piatidesiatye gody (Lev Tolstoi: The Fifties, 1928), and attention is drawn to the generic, rhetorical and narrative strategies used across these hybrid scholarly texts, which in turn become invested with a certain emotional and ethical charge. In the end, the article shows how, above all, Eikhenbaum's empathetic engagement with Tolstoi marks for him the restoration of 'biography' and the solution to the entwined epochal and personal crises of genre and authorship.     

The Attributes of Effective NGOs and the Leadership Values Associated with a Reputation for Organizational Effectiveness

Building on prior research characterizing organizational effectiveness as a social construction, this article identifies the perceived attributes of effective transnational nongovernmental organizations (NGOs) and the leadership values associated with higher reputations for organizational effectiveness. Results are based on an in‐depth, mixed‐method interview study of 152 NGO leaders located in the United States and representing all major sectors of organizational activity. Among the twenty‐nine attributes that leaders identified in peer organizations that they regarded as particularly effective, leaders stressed instantiation of sound principles or strategy, a grassroots approach, large organizational size and resources, being collaborative, singleness of focus, campaigning abilities, funding and fundraising prowess, global scope, and quality people. Furthermore, statistical analysis reveals that NGOs with leaders who value similarities with peer organizations, grassroots approaches, diversity of strategies, dedication, professionalism, and distributed organizational structures have significantly higher reputations for effectiveness.     

Information and Compassion in Crisis Responses: A Test of Their Effects

We used a national survey of 371 public relations officers in 4-year colleges and universities to examine environmental constraints, style of research, and certain personal characteristics to determine if they differentiate female and male practitioners. First, with regard to constraints, female public relations officers are most likely to occupy what we call the conscience of the organization role, whereas their male counterparts characterize a dominant insider position. Second, no differences in use or style of research were found by gender. Although this is encouraging, it is apparent that there remain environmental constraints—notably administrator expectations—that need to be addressed. Higher education was selected as the context to study in part because it is where we educate future practitioners. With regard to gender-related stereotypical expectations, colleges and universities are not practicing in their public relations offices what they are teaching in their classrooms. Findings are framed and discussed from both individual, liberal-feminist and collective, socialist-feminist perspectives.     

Testing the Impact of Message Interactivity on Relationship Management and Organizational Reputation

Assessing Web site interactivity from the contingent message interactivity perspective, this study investigated whether message interactivity of organizational Web sites and blog sites influence perceptions of relationship management and reputation. Guided by interactivity, relationship management, and organizational reputation theories, this study found that regardless of familiarity of the company, people evaluated organizations that responded back to their comments as more trustworthy and committed, and as having better control of mutuality and communal relationships, and higher satisfaction, compared to organizations that did not respond back. Additionally, high contingent message interactivity projected higher organizational reputation compared to low contingent message interactivity, regardless of familiarity.     

The Effectiveness of Word Parts Strategies in Vocabulary Learning and Memorizing

Word parts strategies are processes which split up words into affixes and roots, and then relate the meaning of the word parts to the meaning of the word(Nation 442). Current studies about word parts strategies mainly concentrate on the significance of word parts strategies, yet few researches have been done regarding effectiveness of word parts strategies in vocabulary learning and memorizing. This study, therefore, aims to investigate whether or not word parts strategies help Chinese EFL learners to learn and memorize unknown vocabularies effectively.     

Revisiting Welfare States. Performance in Reducing Poverty through Longitudinal Multinational Comparison

This article presents the results of a comparative study on the effects of social welfare programs in selected developed countries. Using a fully comparable longitudinal data file from nationally representative household surveys, we estimate the poverty rate and poverty gap before and after social welfare transfers and taxes in order to identify the direct effects of social welfare on poverty. In general, the findings reveal that countries with conservative welfare regimes demonstrate higher poverty performance than do countries with liberal welfare regimes. In particular, the United States lagged behind through all periods under investigation, whereas Germany exhibited the highest performance in poverty reduction.     

Perceptions of Effectiveness of Responses to Sexual Harassment in the US Military, 1988 and 1995

This analysis compares patterns of response to the harassment experiences that had the greatest effect on the respondents to the ‘1988 Department of Defense (DoD) Survey of Sex Roles in the Active‐Duty Military’ and Form A of the ‘1995 Armed Forces Sexual Harassment Survey’. We analyse the respondents’ perceptions about effectiveness of their responses, and respondents’ opinions about the efforts of senior military leadership, and their own immediate supervisors’ efforts to ‘make honest and reasonable efforts to stop sexual harassment in the active‐duty military’ ( DoD, 1988 ; Bastian et al., 1996 ). Results indicate that while the military has been somewhat successful in attempts to lower actual incidence of sexual harassment, the percentage of those experiencing such uninvited and unwanted behaviours remains high. Similar patterns of responses in both years, with most employing personal solutions and few filing complaints with officials, may reflect the fact that official DoD policy focuses on individual behaviour and does not address the masculine environmental context that promotes such behaviours (see also Harrell and Miller, 1997 ). Findings also suggest that the ‘no tolerance’ policies adopted by the military may concentrate on the military image but ignore the wishes of the complainants who fear reprisals. If the rights and wishes of all parties involved are not taken into account, policies are unlikely to be successful (see, for example, Rowe, 1996 ).     

Examining Publics' Crisis Responses According to Different Shades of Anger and Sympathy

Integrating the discrete emotions and emotional dimensionality theories in crisis communication research, a 2 (emotional type: anger vs. sympathy) × 2 (emotional intensity: high vs. low) between-subjects experiment using a random general public sample was designed to examine the variance in publics' crisis coping strategies and their acceptance of different organizational crisis responses, as a function of crisis-induced anger and sympathy of different intensity. Differential influences of emotional type and intensity on coping and crisis response preferences were found. Interaction effects revealed: (a) more intense sympathetic feelings lead to higher likelihood of conative coping preference; (b) more sympathy at low intensity contributes to more preference of active cognitive coping and acceptance of accommodative organizational responses; and (c) more intense anger is related to acceptance of more defensive crisis response such as scapegoating.     

Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response

The purpose of this article is to examine the extent to which crisis communicative strategy and form of crisis response affect trust and relational commitment with respect to crisis contexts at the firm level, after controlling the effects of crisis type and organizational association. A survey of communication managers, crisis managers, and public relations and/or public affairs managers from Taiwan's top 500 companies was conducted. The results showed that in crisis managers' assessment, the form of crisis response (timely response, consistent response, and active response) is more powerful than crisis communicative strategies (denial, diversion, excuse, justification and concession) in predicting trust and relational commitment. Moreover, the result, on one hand, supports the robustness of concession as an effective communicative strategy above and beyond the impacts from crisis type and organization association. On the other hand, however, it challenges this traditional wisdom involving concession by emphasizing the intriguing mediating role of form of crisis response by demonstrating that form of crisis response is necessary for more concession communicative response to generate more favorable relational outcomes.     

The Effects of Corrective Communication and Employee Backup on the Effectiveness of Fighting Crisis Misinformation

Crisis misinformation, including false information about a crisis or a crisis-stricken organization, has become a fundamental threat to organizational wellbeing. Effective crisis response geared toward fighting crisis misinformation demands a more systematic approach to corrective communication. Grounded in misinformation debunking theory, this study aims to advance misinformation research in public relations and organizational crisis communication. An online experiment using a U.S. adult sample (N = 817) was conducted to examine the effects of corrective communication strategy (simple rebuttal vs. factual elaboration) and employee backup (present vs. absent) on perceived message quality, organizational reputation, and perceived crisis responsibility. Results show: 1) the use of factual elaboration and the presence of employee backup were direct contributors to crisis response effectiveness; and 2) perceived message quality mediates the effect of corrective communication. This study provides insights into advancing crisis communication theory and offers evidence-based recommendations for practitioners to combat crisis misinformation more effectively.     

Crisis Management by Subjectivation: Toward a Feminist Neo-Gramscian Framework for the Analysis of Europe's Multiple Crisis

The ongoing global crisis not only poses challenges for critical empirical analyses, it also forces us to reconsider central analytical concepts. This paper takes the multiple crisis as a starting point to reconsider notions of (state) power, hegemony, and subjectivation in contemporary crisis management. We discuss recent analyses by feminist and neo-Gramscian scholars, highlight their valuable contributions to a richer understanding of current crisis politics, and argue for their mutual complementarity. Neo-Gramscian perspectives, which productively highlight the current conjuncture's increasing (lack of) hegemonic qualities, need to be confronted with feminist insights regarding the current transformations of gender orders. In combining these approaches, we develop the notion of ‘crisis management by subjectivation’. To illustrate this we refer to the example of Greece: increasingly coercive and authoritarian modes of governance parallel the re-privatization of reproductive work and increasing reliance on gendered division of labor, traditional concepts of privacy, and gendered knowledge of care and the practices associated with it for the reproduction of social cohesion. With the notion of ‘crisis management by subjectivation’ we hence refer to the fact that austerity policies draw on a gendered (re-)allocation and subjective incorporation of social responsibilities as hidden resources of stability and hegemony. The crisis, through its management, is displaced into the gendered subjects themselves.     

Revisiting the Work Ethic in America

Starting with a reflection on the September 11th, 2001, terrorist attacks on the Pentagon and the World Trade Center and the corporate fraud and bankruptcies of 2002, the authors provide an overview of the professional literature concerning the origins, evolution, practice, and future implications of the work ethic in the United States. Discussion focuses on the American work ethic from both a historical and a modern‐day perspective, highlighting the formation of what is now considered a major paradigm of work; views on the changing nature of the work ethic, especially for women and members of minority groups; and implications for career counselors.     

Revisiting the identity issue in anorexia

Anorexia nervosa is considered an enigmatic disease with a multitude of predisposing factors and no empirically confirmed effective treatment. However, all people with the disease relentlessly pursue a common idealized goal--the state of severe emaciation. In this article, the perspective that this condition epitomizes a life-time struggle for self-acceptance and self-definition is reexamined. People afflicted with anorexia come to define themselves through their emaciated form, and maintenance of this form becomes their major focus and primary means of fulfillment. Therapy must address the identity issue, which is fundamental to the onset and perpetuation of the disease. Use of interpersonal techniques is advocated as most appropriate in serving this purpose.     

Revisiting the Creating of Settings

I begin by briefly indicating the personal experiences that stimulated me to write the book. I do so because I have come to believe that crucial to the creation of a setting is the range and substance of the leaders' personal and cognitive past experiences in and with complicated settings, and I would also include the length of time of past experience. The shorter the time span of past experience, the more difficult the process will appear, independent of outcome judged by criteria of success or failure. If I had to bet, I would have to say that the shorter that time span, the quicker the criteria for failure will be recognized and the higher the frequency of the death of the setting. I say that not because a longer time span of past experience necessarily indicates that appropriate conclusions have been drawn or that increased age means increased wisdom. What it does mean is that the chances that conclusions appropriate to the creation of a setting have been learned are somewhat higher. Overall, however, the rate of failure is very high. The setting may remain in existence, but its initial purpose may have been long discarded or drastically changed. One could argue that there are instances when these changed purposes should have been discarded. The fact is that we do not know and probably will never know because, as I later indicate, the creation of settings is not likely to be an area of investigation.