两级供应链中延保服务与基础质保服务交互策略

延保服务已成为商家获取高额利润的重要手段。本文以一个制造商和一个零售商组成的两级供应链为对象，分别在单主体（制造商或零售商）和两主体同时提供延保（偏向于制造商或零售商延保）情形下，研究最优延保定价、产品定价及延保与基础质保交互的决策。结果表明：维修成本直接影响延保的提供方式。仅制造商或零售商提供延保时，延保期限对基础质保期限有明显促进或抑制作用，且制造商提供延保有利于制造商和零售商。两者同时提供延保时，延保竞争促使其价格降低，且消费者偏向于某主体时，其延保价格相对高于另一方；基础质保与延保的交互关系取决于竞争程度。当消费者偏向制造商延保时，供应链各方所获取的利润较为稳健，相对高于单一主体提供延保情形时的利润。     

Manufacturer's pricing strategy for supply chain with warranty period-dependent demand

This article presents a review of the issues associated with a manufacturer's pricing strategies in a two-echelon supply chain that comprises one manufacturer and two competing retailers, with warranty period-dependent demands. The manufacturer, as a Stackelberg leader, specifies wholesale prices to two competing retailers who face warranty period-dependent demand and have different sales costs. The manufacturer considers three pricing options: (1) setting the same price for both retailers, while disregarding their difference with regard to sales cost; (2) setting a different price to each retailer on the basis of their sales cost; and (3) setting the same price to both retailers according to the average sales cost of the industry. In this article, the retailers' optimal warranty periods and their optimal profit, manufacturer's optimal wholesale price, and his/her optimal profit associated with different pricing strategies have been derived using the game theory. Our analysis shows that the results for retailers are the same with Strategy 1 or Strategy 3. In addition, we compared the effects of different pricing strategies of the manufacturer on supply chain decisions and profit. We conclude from the results that the manufacturer should either adopt Strategy 2 with symmetrical sales cost information or Strategy 3 if retailers' sales costs are asymmetrical.     

基于制造商网络渠道选择的双渠道供应链定价 与服务决策研究

本文考虑由线下零售商实体销售与制造商网络销售构成的网络直销,以及由线下零售商实体销售与线上零售商网络销售构成的网络分销两种制造商双渠道模式,研究“搭便车”行为下制造商模式选择和供应链最优定价与服务决策。研究发现:制造商的渠道选择策略与“搭便车”行为程度、消费者偏好网络渠道程度、价格敏感系数等有关。尤其当消费者受到的服务且对价格的敏感性相同时,制造商会选择网络直销双渠道模式。进一步分析消费者“搭便车”行为和网络渠道偏好对制造商渠道选择和定价决策影响发现,制造商在消费者偏好网络渠道程度比较低时应选择网络分销双渠道模式,而当消费者网络渠道偏好和“搭便车”行为程度都比较高时,制造商应选择网络直销双渠道模式。消费者网络渠道偏好或“搭便车”行为程度越大,两种模式下批发价格应设置的更低。网络直销渠道模式下“搭便车”行为程度越大,网络渠道销售价格应设置的更低,而消费者网络渠道偏好程度越大,网络渠道销售价格应设置得更高。     

Design of Extended Warranties in Supply Chains under Additive Demand

We study the design of extended warranties in a supply chain consisting of a manufacturer and an independent retailer. The manufacturer produces a single product and sells it exclusively through the retailer. The extended warranty can be offered either by the manufacturer or by the retailer. The party offering the extended warranty decides on the terms of the policy in its best interest and incurs the repair costs of product failures. We use game theoretic models to answer the following questions. Which scenario leads to a higher supply‐chain profit, the retailer offering the extended warranty or the manufacturer? How do the optimum price and extended warranty length vary under different scenarios? We find that, depending on the parameters, either party may provide better extended warranty policies and generate more system profit. We also compare these two decentralized models with a centralized system where a single party manufactures the product, sells it to the consumer, and offers the extended warranty. We also consider an extension of our basic model where either the manufacturer or the retailer resells the extended warranty policies of a third party (e.g., an independent insurance company), instead of offering its own policy.     

随机需求和联合促销下双渠道供应链的竞争与协调

针对制造商同时拥有零售渠道和网上直销渠道的双渠道供应链系统,在随机需求和联合促销情况下,对制造商和零售商之间的价格竞争和协调问题进行研究.研究表明价格的纳什均衡解存在,网上渠道的最优价格随零售商促销努力程度的增大而降低.当制造商分担促销成本的比例上升时,零售商促销的努力程度会增加.当比例值较低时,零售商的努力程度变化不大;当比例值超过一定数值时,零售商的努力程度会显著增加.回购契约能给制造商和零售商双方带来好处,但不能实现双渠道供应链的协调.     

The Role of Slotting Fees in the Coordination of Assortment Decisions

Large numbers of new products introduced annually by manufacturers may strain the relationship between retailers and manufacturers regarding assortments carried by retailers. For example, many retailers in the grocery industry will agree to broaden their assortments only if the manufacturer agrees to pay slotting fees for the new products. We investigate the role played by slotting fees in coordinating the assortment decisions in a supply chain. To do so, we study a single‐retailer, single‐manufacturer supply chain, where the retailer decides what assortment to offer to end customers. Double marginalization results in a discrepancy between the retailer's optimal assortment and the assortment that maximizes total supply chain profits. We consider a payment scheme that is analogous to slotting fees used in the grocery industry: the manufacturer pays the retailer a per‐product fee for every product offered by the retailer in excess of a certain target level. We show that, if the wholesale price is below some threshold level, this payment scheme induces the retailer to offer the supply‐chain‐optimal assortment and makes both parties better off.     

Models to explore remanufacturing as a competitive strategy under duopoly

Remanufacturing is a product recovery option that upgrades the quality of returns to “as-good-as-new” conditions. Remanufactured products cost less, and are sold with the same or better warranty as for new products. In this paper, we consider a duopoly environment with two manufacturers in direct competition selling their respective new products on the primary market. Specifically, we address the question: In case one manufacturer decides to remanufacture and sell remanufactured products on the price-sensitive secondary market, will it get a competitive advantage over the other manufacturer? We develop theoretical models for a single period and two periods, and show that under the stated assumptions, remanufacturing is almost always more profitable than when there is no remanufacturing. Although remanufacturing may cannibalize new product sales, the combined profitability and market share of the (re)manufacturer on account of new and remanufactured product sales improve over new product sales only. For the competitor, we get mixed results. In some situations, its profitability improves; in some others, it worsens. We also conduct sensitivity analyses with respect to the substitution parameters, price-sensitivity of the secondary market, rate of return of used products (cores), relative market shares of the manufacturers, and relative sizes of the primary and secondary markets. We conclude the paper with managerial implications and directions for future research.     

Interorganizational Collaborative Forecasting and Replenishment Systems and Supply Chain Implications

Collaborative Forecasting and Replenishment (CFAR) is a new interorganizational system that enables retailers and manufacturers to forecast demand and schedule production jointly. The capabilities of CFAR exceed those of the traditional EDI because CFAR allows exchange of complex decision support models and manufacturer/retailer strategies. The proponents of CFAR claim that the fastest way for retailers and manufacturers to slash inventory costs and product shortages is by coordinating their decisions. The impact of CFAR on the supply chain using a model consisting of a manufacturer selling its product through two independent identical retailers is analyzed. The model assumes that the manufacturer doesn't face capacity constraints, the demand is stationary, and retailer prices are constant over time; the shortages are backordered at the manufacturer and retailers to isolate the effects of information sharing in CFAR. The most significant findings relate to the increase in the cost incurred by the nonparticipant in CFAR, the increase in the manufacturer's cost of serving the nonparticipant if the participant can obtain delivery guarantees in return for demand information sharing, and the incentives of the players to move towards universal retailer participation in CFAR. The findings are explained using the risk structure faced by the players in the supply chain. The managerial implications of the impact of CFAR on the supply chain structure are also discussed.     

The Strategic Role of Third‐Party Marketplaces in Retailing

Retailers are increasingly adopting a dual‐format model. In addition to acting as traditional merchants (buying and reselling goods), these retailers provide a platform for third‐party (3P) sellers to access and compete for the same customers. We investigate the strategic rationale for a retailer to introduce a 3P marketplace. Our analysis provides insights into the growing prevalence of 3P marketplaces. We show that by committing to having an active 3P marketplace, the retailer creates an “outside option” that improves its bargaining position in negotiations with the manufacturer. This can explain the increasing prevalence of such marketplaces. On the other hand, the manufacturer would prefer to eliminate the retailer's outside option and should seek to limit or prevent sales through 3P marketplaces. This is consistent with actions that several manufacturers have taken to limit such sales. Interestingly, if the manufacturer fails to eliminate sales of competing products through the 3P marketplace, then the best strategy for the manufacturer is to allow the retailer to dictate the terms of their contract. This is because a powerful retailer will rely less on its outside option in generating profit, and therefore it will increase the fees charged to 3P sellers and soften the competition between 3P sellers and the manufacturer. The decrease in competition will lead to an increase in the value of outside option of the manufacturer and improve its profit. Additionally, we find that the presence of a 3P marketplace benefits consumers, but this benefit diminishes as the retailer becomes more powerful.     

网络外部性对双渠道供应链信息分享的影响

研究了网络外部性对双渠道供应链信息分享的影响。分别建立了存在网络外部性和不存在网络外部性下的双渠道供应链模型,通过比较零售商信息分享和不分享下其与制造商的期望利润。研究发现：当未考虑产品的网络外部性时,零售商不与制造商分享其市场需求信息,与已有研究一致。当考虑了产品网络外部性且网络外部性较小时,零售商仍不与制造商分享市场需求信息;然而,当网络外部性较大时,零售商与制造商分享其市场需求信息。此外,零售商与制造商共享其市场需求信息有助于增加制造商和供应链利润。     

Optimal Pricing and Rebate Strategies in a Two‐Level Supply Chain

For many product categories, manufacturers and retailers often offer rebates to stimulate sales. Due to certain adverse effects, however, some manufacturers and retailers are contemplating the elimination of their rebate programs. This paper sheds light on the debate about the value of rebate programs by presenting a model for evaluating the conditions under which a firm should offer rebates in a competitive environment. Specifically, we consider a two‐level supply chain comprising one manufacturer and one retailer. Each firm makes three decisions: the regular (wholesale or retail) price, whether or not to offer rebates, and the rebate value should the firm decide to launch a rebate program. We determine the equilibrium of a vertical competition game between the manufacturer (leader) and the retailer (follower), and we provide insights about how competition affects the conditions under which a firm should offer rebates in equilibrium.     

价格、质量与服务竞争情形下的二级供应链系统协调策略分析

本文研究了由一个零售商向两个制造商购买产品,在产品价格、质量和服务竞争同时作用下,供应链成员的协调运作策略。通过构建一条包括制造商、零售商和顾客的二级供应链模型,应用逆向归纳法以及最优化理论,求解供应链在集中决策、制造商不合作、制造商合作以及半合作（零售商与其中一个制造商合作）情形下供应链成员的博弈均衡。分析四种合作关系下两种竞争产品关于质量和服务的均衡解,并且分析消费者剩余。运用数值仿真讨论各种参数变化带来的影响。结果表明：制造商不合作情形虽然不能提高产品的服务水平,但是能够提高制造商的质量努力程度;零售商的集中协调有助于提升产品质量和服务水平,避免制造商之间合作可以为顾客提供较高质量和服务水平的产品,使顾客收益,增加市场中顾客总量,同时可以提升供应链的整体利润。     

A Note on Optimal Selling to Asymmetric Retailers

I consider a channel with one manufacturer selling the same product to two retailers engaged in imperfect competition. The retailers are asymmetric because one has a lower marginal selling cost (or a higher demand potential) than the other. I design the manufacturer's optimal selling mechanism, whereby the manufacturer must offer the same contract options to both retailers. I fully characterize the manufacturer's optimal selling mechanism for varying degrees of retailer asymmetry and competition intensity. I find that under certain conditions, the manufacturer is better off selling a larger quantity through the high‐cost (or low‐demand potential) retailer. I also show how the optimal mechanism can be implemented using a menu of two‐part tariffs with quantity controls.     

考虑零售商质量控制和风险规避的供应链网络均衡研究

研究零售商质量控制和供应链成员风险规避背景下供应链网络均衡问题。应用条件风险值度量风险规避程度,利用变分不等式理论描绘供应链参与者的最优经济行为,设计供应链网络均衡模型,考虑风险规避和质量控制策略对均衡的影响,证明均衡解存在且唯一,并运用Levenberg-Marquardt算法求解均衡模型。最后对重要参数进行数值分析,揭示质量控制和风险规避对供应链均衡解以及参与者条件风险值的影响。研究表明：供应链参与者越规避风险越有利于产品质量水平的提高,风险规避程度的加深会降低制造商或零售商自身的CVaR,同时增大对方的CVaR,对因产品合格率提高带来的利益而言,制造商所得优于零售商。     

Co‐Op Advertising in Dynamic Retail Oligopolies

We study a supply chain in which a consumer goods manufacturer sells its product through a retailer. The retailer undertakes promotional expenditures, such as advertising, to increase sales and to compete against other retailer(s). The manufacturer supports the retailer’s promotional expenditure through a cooperative advertising program by reimbursing a portion (called the subsidy rate) of the retailer’s promotional expenditure. To determine the subsidy rate, we formulate a Stackelberg differential game between the manufacturer and the retailer, and a Nash differential subgame between the retailer and the competing retailer(s). We derive the optimal feedback promotional expenditures of the retailers and the optimal feedback subsidy rate of the manufacturer, and show how they are influenced by market parameters. An important finding is that the manufacturer should support its retailer only when a subsidy threshold is crossed. The impact of competition on this threshold is nonmonotone. Specifically, the manufacturer offers more support when its retailer competes with one other retailer but its support starts decreasing with the presence of additional retailers. In the case where the manufacturer sells through all retailers, we show under certain assumptions that it should support only one dominant retailer. We also describe how we can incorporate retail price competition into the model.     

不同渠道权力结构和信息结构下供应链定价和销售努力决策

本文针对零售商销售努力和销售价格影响需求情况下的制造商-零售商两级供应链,研究不同渠道权力结构和信息结构下供应链的分散决策。基于博弈理论和建模方法,对几种权力结构和信息结构情景建立相应模型,通过理论与数值分析对不同博弈均衡进行比较。研究表明,随着零售商势力逐步增强制造商利润会逐步恶化;但零售商势力增强能否带来更多利润,取决于需求对价格和销售努力的敏感度、销售努力成本以及信息结构。占优一方可以通过获取对方更多信息来改善自己处境。若占优零售商不得不依赖于对制造商成本先验分布进行决策,当估计的均值大于真实成本时,适度的方差对零售商更有利。最后,讨论了销售努力成本分担的合作机制,针对非合作博弈给出了帕累托改进的合约区间和 Nash讨价还价均衡。     

Quick Response under Competition

We consider a manufacturer serving two competing retailers that sell their products over a single selling season. The retailers place their regular orders before the season starts. In addition to this initial order, quick response (QR) provides a retailer with an additional replenishment opportunity after demand uncertainty is resolved. The manufacturer determines the unit price for QR replenishment. We characterize the retailers’ ordering, and the manufacturer's pricing decisions in equilibrium when none, only one, and both of the retailers have QR ability. We study how the profitability of the manufacturer, the retailers, and the channel depend on QR and competition. We find it may be optimal for the manufacturer to offer QR to only one of the ex ante identical retailers when demand variability is sufficiently, but not overly high. The manufacturer may also find it optimal to offer QR to both or none of the retailers, depending on demand variability. Finally, while QR ability is always attractive for a retailer when competition is ignored, we find QR may prove detrimental when its impact on competition is taken into account.     

拥有自有品牌零售商的平台开放策略研究

随着电子商务的快速发展，零售商之间竞争加剧，自有品牌战略成为零售商获取竞争优势的关键。研究拥有自有品牌零售商的平台开放策略，通过对比零售商不开放平台和开放平台下的均衡利润，给出零售商平台开放策略选择条件，并分析产品之间价格影响系数、固定成本和潜在需求差异系数对零售商平台开放策略选择的影响，最后结合数值分析和京东自有品牌的发展现状验证了本文的主要研究结论。研究发现：第一，随着固定成本的增加，佣金费率逐渐减少，随着潜在需求差异系数的增加，佣金费率逐渐增加；第二，当产品之间的价格影响系数较小（较大）时，平台开放（不开放）是零售商的最优选择；第三，当固定成本较小（较大）时，平台开放（不开放）是零售商的最优选择；第四，当潜在需求差异系数较小（较大）时，平台开放（不开放）是零售商的最优选择。     

考虑双重努力因素的制造商和零售商投资机制设计

以往研究主要集中在制造商的质量提高和零售商的销售努力投资。而本文在需求依赖于质量努力和销售努力的前提下,制造商和零售商遵循Stackelberg博弈情形,研究不同供应链成员承担质量努力和销售努力成本对产品定价和利润的影响。商业实践表明,制造商和零售商都有动机对质量努力和销售努力进行投资,由此制定三种投资决策模式：制造商和零售商分别投资、仅制造商投资和仅零售商投资质量努力和销售努力。研究结果表明,零售价格、订购量、质量努力和销售努力水平均随着质量和销售努力成本的增大而递减;制造商更愿意让零售商投资质量努力和销售努力,而零售商可能不愿意让制造商进行投资;在零售商独立投资的情形下,供应链成员的利润以及质量努力和销售努力水平大于其他情形。     

O2O模式下考虑消费者参考效应和成员互惠利他的产品——服务供应链微分博弈

成员的互惠利他行为是影响企业决策的重要行为因素,消费者的质量和服务水平参考效应也是影响消费者购买决策的重要行为因素,本文将三者纳入到一个制造商和一个O2O销售模式的零售商构成的产品-服务供应链中,同时考虑运作模式的内在动态性,构建了制造商和零售商间的微分博弈模型。借助贝尔曼连续型动态规划理论,分析了分散、集中、互惠利他三种决策模式下的制造商质量水平策略、零售商服务水平策略以及供应链系统绩效,并对其进行了对比分析。研究表明:相比于分散决策模式,互惠利他行为有助于成员制定更高的质量和服务水平,提高品牌商誉,获得更大效用。数值算例验证了所得结论,并进行了消费者质量和服务水平参考效应、渠道偏好以及成员互惠利他行为对供应链绩效影响的敏感性分析。算例结果表明:1)消费者的参考效应使消费者产生“锚定心理”,导致制造商降低质量水平,零售商降低服务水平,也损害了产品-服务供应链的绩效。消费者的渠道偏好对供应链成员策略和绩效有着重要影响;2)零售商应鼓励消费者进行线上购买产品,并以线下渠道的服务作为销售辅助措施,满足消费者的体验效用;3)成员的互惠利他行为作为一种正向社会偏好能够对分散决策模型下的供应链绩效进行帕累托改进,并且会获得额外的社会福利;4)当且仅当制造商和零售商具有纯利他行为偏好,即具有最低回报程度和最高利他程度时,供应链的总利润能够达到集中决策情形。