‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector

This article analyses how employees in the service sector respond to sexual harassment from customers and attempts to explain why this is so. There are only a small number of previous studies examining the issue of customer‐perpetrated sexual harassment. Those that have been conducted have detailed the nature and prevalence of sexual harassment from customers, but this research lags behind employee experience and some emerging policy responses to this issue. The extant literature, whilst growing, remains largely limited to documenting the phenomenon. In this article, we attempt to create a deeper analysis of customer‐perpetrated harassment by conducting a new review of the literature to develop propositions about how employees respond to it and the factors that influence their responses. These propositions are analysed in relation to a qualitative pilot study with 15 interviewees who had experienced sexual harassment from customers to understand how they reacted and why. The article shows how the social norms and precarious working conditions of the service sector constrain employees from seeking formal redress, leading to the enactment of informal coping strategies and temporary contestations of the situation. This research is important for building our understanding of the influence of workplace context for framing employee responses to customer sexual harassment.     

Factors influencing the policy responses of host governments to mass refugee influxes

"The policy responses of asylum governments to mass influxes of refugees have varied considerably. Focusing on less developed countries, this article explores why some host governments respond in relatively generous ways, while other governments act more restrictively. The policy alternatives available to receiving governments are classified, and a set of factors influencing refugee policy formation is explored. These factors include: the costs and benefits of accepting international assistance, relations with the sending country, political calculations about the local community's absorption capacity, and national security considerations."     

Politeness Strategies in Confrontations of Prejudice

This project draws on the self-regulation of prejudiced responses model and politeness theory to investigate the role of politeness strategies in interpersonal confrontations of prejudice. One hundred and three participants were exposed to experimental confrontations of prejudiced remarks made about Native Americans. The results generally indicate that direct confrontations, which included an explanation of why the response was perceived as prejudiced, were most effective in reducing prejudiced responses and reducing levels of reported prejudice. Furthermore, participants generally accepted confrontations of their prejudiced responses and did not negatively evaluate their confronters. Finally, the more positive politeness participants perceived in the confrontations, the more positively they evaluated their confronter. Implications for theory and the confrontation of prejudice in everyday life are discussed.     

The practice of clinical research in accredited marriage and family therapy programs

This study aims to explore the prevalence of clinic-based research among accredited marriage and family therapy (MFT) programs and reveal rationales explaining why academic settings may or may not be conducting clinical research. Findings of this project are the result of electronic-mail surveys completed by 26 accredited MFT programs. Approximately one-half of the respondents reported currently conducting clinic-based research. Open-ended responses reveal factors that lead to research success and failure, as well as reasons research was not being conducted at training programs.     

Pedohebephilophobia: Response to Commentaries by Janssen,Malón,and O’Carroll

ABSTRACT. There is very limited research on women who perform in adult films. The current study used a discovery-oriented qualitative methodology to examine the responses of 176 female actresses in the adult entertainment industry to questions regarding the reasons for becoming involved in the pornography industry, as well as their likes and dislikes of the work. The most frequent reasons for joining the industry included money, sex, and attention. Only one participant indicated that she was coerced into becoming a porn actress. The most favorable aspects of their work included money, people, sex, and freedom/independence, whereas the most frequently reported dislikes included people, sexually transmitted diseases, and exploitation. The responses from this study provide valuable insight from a large sample of a difficult-to-access population of pornography actresses on why they chose to become involved in the pornography industry and on positive and negative facets of their work. The results may be used to question many of the stereotypes that society commonly holds regarding attributes of female pornography actresses.     

“Well,if you can't smile you should go home!” Experiences and reflective insights on providing outreach to young sex trade workers

This case study relates experiences and candid reflections of front-line staff in the STAND program (Street Trade Alternatives and New Directions) providing outreach to young sex trade workers in downtown Toronto. The authors describe how this project came to be and the lessons learned in setting it up and providing services to this vulnerable, very hard to reach but resilient population. Through a sharing of tales and narratives of outreach, the authors corroborate some of the reasons why there is much written on outreach but little specifically about reaching out to sex trade workers. The traditional responses and approaches in working with children and youth are also questioned in light of negotiating power, building relationships, and actively waiting for the client to lead the change process.     

Explaining the United States’ Penal Exceptionalism: Political,Economic, and Social Factors

In this review, I examine explanations for why the United States is a world leader in its use of imprisonment. I first outline cross‐national trends in incarceration and then evaluate the state of the literature and empirical evidence for why the United States is more punitive than other advanced industrialized nations. I argue a confluence of political, economic, and social factors distinct to the United States context are implicated in the punitive turn in the 1970s. Specifically, United States’ penal exceptionalism is the result of (1) a shift of criminal justice policy from the judicial to the legislative branch of government; (2) political responses to social and economic changes including deindustrialization and the upheaval of race relations in the 1960s; and (3) a weak welfare state. These changes stand in stark contrast to the dynamics of criminal justice policymaking among comparable nations. However, there is a need for more comparative research on the topic, as understanding the mechanism behind the stabilization or decrease of penal populations in other countries may better elucidate the reasons for America’s divergence from international trends.     

Regarding the Protests of Others

While much social movement research focuses on how activists actively cultivate affect and how social movements benefit from shared emotions, these ideas rarely intersect with research examining how race constructs emotional responses in a white settler society. I bridge this theoretical divide by examining the 2009 Tamil diaspora protests in Canada to study dimensions of suffering and apathy through the construction of the racialized protest(er). Drawing upon illustrations from a critical discourse analysis of 153 mainstream news articles and interviews with activists and journalists, this paper explores how racial logic frames media and public discourse through (1) the expression of protesters’ suffering and (2) the construction of racial apathy by the Canadian public. The paper theorizes why and how race frames the production of suffering and apathy, and offers considerations for social movement theory.     

Four Public Declarations of the Revolutionary Period

In our complex, interdependent world, it is critical that educators prepare students for global citizenship. One way to develop students’ awareness and understanding of the world is through global literature. Through exposure to this type of literature, students gain multiple perspectives and learn about the social, political, and moral conditions under which people around the world live. They also develop respect and understanding of socially and politically oppressed peoples and learn why it is important to promote social justice. The authors discuss global literature for elementary students and describe an example of a lesson taught in a third-grade classroom using these books. Finally, the authors share the outcomes of the lesson based on their observations and analysis of the students’ oral responses and written reflections.     

Stepparent Family Membership Status

In this study, 143 participants experiencing a parental divorce completed surveys regarding their relationship with a stepparent. Using semantic-differential items, participants were asked to indicate how much they trusted their stepmother, stepfather, or both. Participants were then asked to indicate why (and if) they considered the stepparent to be family. Most participants considered their stepparent to be part of their family, and were able to articulate reasons or events that caused them to see the stepparent as a family member. These reasons were coded and compared to trust scores. Results indicate that participants reporting positive, positive-neutral, neutral, negative-neutral, and negative responses about their stepparent were significantly different on trust scores. Analyses also reveal that stepfather trust scores were significantly related to the participant residing with the stepfather, but this was not the case for stepmothers.     

Criminology and war: where are we going and where have we been?

Although the metaphor of war (e.g., the war on terror, war on crime, war on drugs) figures prominently in contemporary criminological discourse, criminologists have generally lagged behind other disciplines in studying the reality of war and its implications for crime, punishment, and ideology. In this essay, I first consider potential reasons for criminology's limited role in studying war and make the case for why war warrants a more central place in criminological discourse. Subsequently, I trace some of criminology's early contributions to the study of war in two domains—(a) legal responses to war and (b) the link between war and crime—and reflect upon ways in which the discipline can both broaden its purview and draw from its own intellectual history to engage more critically with the subject of war.     

Social work graduate students’ understanding of strength-eliciting questions in the context of social work assessment

This exploratory study examines Estonian social work graduate students’ (n?=?46) understanding of strength-eliciting questions in the context of social work assessment, using a quasi-experimental, pre/post-test research design. Students’ responses indicate some changes in their reflections of strength-eliciting questions after the training course. In the beginning of the course, students’ responses suggested somewhat more emphasis on a deficit approach, including focus on the past, deficiencies, hardships, and problems, while the importance of solutions, resources, etc. was acknowledged to a lesser extent. Comparing the post-intervention to the baseline, less responses and questions were focused on feelings, problems, ‘why’, and closed questions. Some changes in the students’ perspectives about strength-eliciting questions after the training course can be seen according to the concept of the strengths perspective described in the literature review. These changes include more focus on understanding solutions, strengths from the present, the view of the client as the expert, and the importance of motivation and change as well as empowering and encouraging.     

The Social Marketability of Self: Toward a New Theory of Social Deviance

Abstract

Deviance theory has problems in accounting for. (a) the form deviance takes within and between social groups, and (b) why individuals continue or discontinue deviant careers and responses. This paper deals with these problems by providing a new conceptualization of social deviance. Essentially, the theory is a combination of two ideas. First, we can all be thought of as social commodities; our commodity value (marketability) is based on the qualities we possess that others desire. Second, we all desire certain identities (ideas of who we are or would like to be) validated by others through their actions. Deviance is viewed as a response to strains involving this marketability-identity nexus that is in a continuous process of change.     

Application of Psychological and Sociological Theory to Teaching Social Work with the Group

Ethnic minority content as a substantive curriculum area in social work education evolved as a response to the times. However, the “what” and the “why” have never been fully addressed. In fact, ethnic minority content is not based on any discernable theoretical framework. A questionnaire was mailed to all ethnic minority doctoral students in the United States. The responses supported the need for a theoretical framework. A curriculum model was proposed utilizing the concepts of socialization, pluralism, and sociocultural dissonance. The focus was on the presentation of seminal ideas that would propel others toward development of more definitive models appropriate for their educational situations.     

Comprehensive Sexuality Education as a Means of Promoting Sexual Health

ABSTRACT

Various international declarations have called for universal access to comprehensive sexuality education. This article looks at why comprehensive sexuality education is most effective in promoting sexual health and why it should be framed in terms of health, values, development and rights. The lack of recognition of young people as sexual beings and the return of abstinence-only sexuality education are two main challenges for rights-based, comprehensive sexuality education. To address these challenges, stronger international responses are needed to make sexuality education a comprehensive initiative supported by all, both in the community and at the international level. In order to move the agenda forward for better sexuality education, a positive approach that accepts sexual desire and pleasure as essential components of young people's sexuality should be the next step.     

How young people perceive factors that support or prevent understanding between worldviews: perspectives of Finnish lower secondary school pupils

This paper investigated Finnish youth’s perceptions on what supports or prevents understanding between people holding different worldviews, especially religious and non-religious ones. A survey using projective, open-ended questions was conducted examining factors that enhance or damage inter-worldview dialogue among Finnish lower secondary school students (N = 563). The data was analysed using qualitative content analysis. Abu-Nimer’s developmental model of interreligious sensitivity was used as a theoretical framework, but data-driven categories were also created. First, pupils thought of reasons why somebody would wish that religions did not exist. Four categories were created: atheism, confusion about religious expressions, problems related to one’s own worldview, or problems in social interaction. Second, pupils reflected on why somebody would be reluctant to share things about his/her faith. The most important feature addressed here was social deviance, either fear of it or its consequences or actual experiences. Third, pupils suggested ways to create a culture of peaceful dialogue. Most responses referred to changes in attitudes or different kinds of social interaction.     

Mincer's Overtaking Point and the Life Cycle Earnings Distribution

In 1958 Jacob Mincer pioneered an important approach to understand earnings distribution. In the years since Mincer's seminal work, he as well as his students and colleagues extended the original human capital model, reaching important conclusions about a whole array of observations pertaining to human well-being. This line of research explained why education enhances earnings; why earnings rise at a diminishing rate throughout one's life; why earnings growth is smaller for those anticipating intermittent labor force participation; why men earn more than women; why Whites earn more than Blacks; why occupational distributions differ by gender; why geographic and job mobility predominate among the young; why unemployment is lower among the skilled; and why numerous other labor market phenomena occur. This paper surveys the answers to these and other questions based on research emanating from Mincer's original discovery. In addition, this paper provides new empirical evidence regarding Mincer's concept of the overtaking age–a topic not currently well-explored in the literature. In this latter vein, the paper shows that Mincer's original finding of a U-shaped (log) variance of earnings over the life cycle is upheld in recent data, both for the United States as well as at least seven other countries.     

A cross-national and comparative classification of in-country awareness and policy responses to ‘young carers’

The reality for many families where there is chronic illness, mental health problems, disability, alcohol or substance misuse is that children under the age of 18 are involved in caring. Many of these children – known as ‘young carers’ – will be providing regular and significant care, either episodically or over many years, often ‘hidden’ to health, social care and other welfare professionals and services. These children have most often been invisible in social policy and professional practice. What are the reasons why some countries recognize young carers as a priority for social policy while others (most) do not? What are the key factors that influence a country’s awareness and responses to these children? This article provides an original classification and analysis of country-level responses to young carers, drawing on published research, grey literature, policy documents and the authors’ extensive engagement in policy and practice networks for young carers and their families in a wide range of countries. The analysis identifies two of the key factors that influence the extent and nature of these policy responses, focusing on the importance of a reliable in-country research base and the contribution of influential national NGOs and their networks.     

Super Intentions: Golf Course Management and the Evolution of Environmental Responsibility

This article examines the golf industry's evolving responses to environment‐related problems since the mid‐1960s. Drawing from an analysis of golf superintendent trade publications, the article shows how golf industry members initially denied that their work could have negative impacts, but eventually acknowledged potential golf‐related environmental problems—and ultimately positioned themselves as environmental leaders through various forms of professionalization. The analysis also reveals contradictions in superintendents' messaging about their environmental expertise and about the safety of turfgrass chemicals. The article concludes with reflections on why these contradictions should inspire concerns about golf's nascent environmental leadership, and on corporate environmentalism generally.     

Social capital and equilibrium selection in Stag Hunt games

Surveys of trusting attitudes are found to correlate with growth and development outcomes. The question of why trust attitudes correlate with economic growth remains open however. I argue that trust surveys capture facets of social capital not previously investigated, namely, coordination. Hence a complete investigation of the relationship between trust attitudes in growth must encompass their predictive power in a coordination game. This study shows that affirmative responses to surveys of trust attitudes correlate with and predict efficiency-supporting behavior in a Stag Hunt game.