Out of mind,out of sight? Leading distributed workers to ensure health and safety

ABSTRACT

Current frameworks of leadership are based on face-to-face interaction. A growing number of workers work away from their main location of work; this makes it challenging for leaders to ensure the health and safety of distributed workers. In the present study, we explore the relationship between line managers’ health and safety leadership and distributed workers’ health and safety behaviours. We also explore the organisational procedures and practices that may enhance the impact of health and safety leadership. We included a broad range of distributed workers (in analyses, minimum N?=?626) from 11 organisations. We found that health-and-safety-specific leadership was positively related to distributed workers’ self-rated health, safety compliance and safety proactivity. These relationships were augmented by distributed workers’ sense of being included in the workplace. Knowledge sharing among colleagues was associated with safety compliance when health-and-safety-specific leadership was low. Our results indicate that one way of addressing the challenges of distributed working may be through line managers putting health and safety on the agenda.     

Heart rate and blood pressure in male police officers and clerical workers on workdays and non-workdays

Abstract

Male police officers from a city police station in Tasmania (n = 20) and a matched group of clerical workers (n = 20) monitored their heart rate, blood pressure and self-reported levels of stress and arousal over a two-week period. Measurements on workdays during which stressful events occurred were compared to non-event workdays and non-workdays. Two group differences were demonstrated, with the clerical workers reporting higher levels of stress, and the police officers reporting higher levels of arousal. Support was evident for the distinction between workdays and non-workdays, and support was demonstrated for differences between different types of workdays. Evidence suggested that restricting the time frame of such research may lead to results that are inaccurate or inconsistent because workdays differ in content.     

Nutrient intake in day workers and shift workers

Abstract

The 24-h dietary intake, nutritional status parameters and psychosomatic factors of two-shift, three-shift and day workers were compared. Estimations of the dietary intake (across a work cycle) were made by use of a nutrient database. No significant differences were found between the groups for a large number of nutritional variables: intake of energy; intake and percentage of energy from protein, fat, total carbohydrates and sucrose; intake of coffee; and intake and density of vitamins and minerals. Only minor differences were found between the groups with regard to the quantitative intake of alcohol and calcium, and with regard to the quality of the diet (percentage of energy from alcohol, density of calcium). The groups differed significantly with respect to attitude towards work hours (three-shift workers being most negative in their attitude) and sleep disturbances (shift workers being most negative). The three-shift workers were more evening-oriented and they had higher concentrations of glucose in their blood. It was concluded that work hours not related to nutritional intake—at least not when total amounts across time are considered. It was also concluded that work hours were not related to Body Mass Index or blood lipids: triglycerides, total cholesterol, LDL (low-density lipoprotein) cholesterol and HDL (high-density lipoprotein) cholesterol.     

The development and validation of a job crafting measure for use with blue-collar workers

Abstract

Job crafting describes a set of proactive behaviours in which employees may engage to shape their work in order to minimize hindering job demands and maximize resources and challenging demands. Such behaviours may be particularly important among blue-collar workers whose jobs are characterized by poor working conditions and low well-being. We present the development and adaptation of a job crafting measure that may be used among blue-collar workers, based on an existing scale by Tims, Bakker, and Derks (2012) that was not specifically developed for blue-collar workers. We test the validity and reliability of the measure in a longitudinal study based on multiple source information from mail delivery workers in Denmark (N=362 at Time 1; N=408 at Time 2). Results indicate the presence of five job crafting dimensions: increasing challenging demands, decreasing social job demands, increasing social job resources, increasing quantitative demands and decreasing hindering job demands. These can be reliably measured with 15 items. The measure shows acceptable discriminant and criterion validity, and test-retest reliability. The findings extend the application of the original questionnaire. They also add to knowledge of the job crafting behaviours in which blue-collar workers engage and link them to well-being outcomes.     

Shiftwork tolerance and 24-h variations in moods

Abstract

The objective of the study was to identify the differences in 24-h variations in moods between three groups of oil-refinery workers: tolerant shiftworkers, intolerant shiftworkers and workers who had never worked in shifts. Each group comprised 29 workers matched by age. The mood measurements were taken during a 24-h period every 2 h starting from 08:00 h. Results were scored for three scales: positive moods, negative moods and fatigue. The two-factor ANOVA revealed the significant main effect of groups for all three moods indicating differences at the average level of 24-h variations in all moods between workers who differed in the degree of tolerance to shiftwork. The significant main effect of time of day was also found for all moods while the reliable interaction between groups and time of day was observed for negative moods only, indicating a different shape of 24-h variations for non-shiftworkers in comparison to shiftworkers.     

Editorial: Women and work

Abstract

When compared to day workers, night-shift workers report that they eat fewer meals, have poorer appetites, are less satisfied with their eating habits, and eat at different times of the day. When demographic variables are held constant, there do not appear to be any significant differences between experienced day and night-shift workers in caffeine or alcohol consumption. Exceptions to and variations in these findings are probably due to the background influences of social and cultural variables. Eating and drinking behaviours do effect human performance and mood, but little relevant data have been gathered from experienced night-shift workers. There are no shiftworker data evaluating the effectiveness of the special diets or dietary recommendations that have been proposed for use by night-shift workers. Thus, attempts to manipulate night-shift worker eating and drinking habits require experimental test.     

Sleep disturbances in shift-workers: A marker for maladaptation syndrome

Abstract

This study aims to examine whether the relationship between overtime and well-being is influenced by the voluntary vs. involuntary (i.e., compulsory) nature of overtime work and by the presence or absence of rewards for overtime. We also explored the prevalence of these types of overtime and how they were related to work and personal characteristics. A survey was conducted among a representative sample of Dutch full-time employees (N=1612). AN(C)OVA was used to compare rewarded and unrewarded, voluntary and involuntary overtime workers on personal and work characteristics, fatigue, and work satisfaction. Most overtime workers were rewarded (62%). About half of the sample (n=814) could be classified as either voluntary or involuntary overtime workers, or as having “mixed reasons” to work overtime. Voluntary and unrewarded overtime workers had a relatively high income and favourable job characteristics. Involuntary overtime work was associated with relatively high fatigue and low satisfaction, especially for involuntary overtime workers without rewards who can be considered a burnout risk group. Voluntary overtime workers were non-fatigued and satisfied, even without rewards. It can be concluded that control over overtime and rewards for overtime are important for well-being. Moderate overtime work may not be a problem if it is done voluntarily. Moreover, the negative effects of compulsory overtime work may be partly offset by fair compensation for the extra work.     

Editorial statement: Stress and work compensation

Shift work has been reported to predict health problems, and a possible explanation is that shift work may lead to poorer health habits, thereby increasing a person's vulnerability to illness. This study examined the association between shift work and health habits, as indicated by smoking, alcohol intake, physical activity and by being overweight. A questionnaire was sent to all 2795 female nurses working in the 10 hospitals of two Finnish health care districts. From the 2299 respondents, we selected those 506 shift workers who reported having always done shift work and those 183 day workers who had never done shift work. Shift workers were found to smoke more and to be overweight more often than day workers. These differences gradually increased in each successive age group, being 1.94 pack-years in smoking and 0.9 kg m^-2 in body mass index among nurses over 45 years of age. Shift work was not associated with alcohol intake or sedentary lifestyle. This evidence is compatible with the possibility that shift work in nurses increases smoking and being overweight to a degree that contributes to health problems, including coronary heart disease.     

Is tolerance to shiftwork predictable from individual difference measures?

Abstract

This study was aimed at evaluating the most important relations between individual characteristics of shiftworkers and their subjective health complaints, obtained by cross-sectional and longitudinal procedures. A total of 604 shiftworkers and 185 young subjects who were going to enter shiftwork were examined by means of individual difference and subjective health questionnaires. The questionnaires were administered concurrently to the group of workers already involved in shiftwork. In the other group studied, the questionnaires were administered before they entered shiftwork, and subjective health was re-examined after the first and third year of work on shifts. More health complaints were reported by the group of older workers and those with longer shiftwork experience, with higher scores of neuroticism, hard-driving and competitiveness, speed and impatience, and rigidity of sleeping habits, and lower scores on relaxedness, efficiency and vigorousness. However, the correlations between these dimensions, when taken before entering shiftwork, and subjective health complaints obtained after a few years working on shifts were small or absent, indicating low validity of the individual difference measures for predicting subsequent health problems in shiftworkers.     

Work–family conflict and crossover in volunteer emergency service workers

Abstract

A growing literature indicates that organizational and work demands place pressure on the partners and families of volunteer workers as it does on paid workers. This study evaluated a conceptual model integrating work–family conflict and stress crossover theoretical frameworks, to investigate the mechanisms by which emergency service volunteer work, specifically, predicts outcomes for the partners of volunteers. Matched data from 102 couples in which one partner was an Australian emergency services volunteer – firefighter, ambulance officer or emergency rescue volunteer – were analysed using structural equation modelling analyses. Findings suggested that one mechanism by which inter-role conflict related to partner adjustment was through elevated withdrawn marital behaviour and decreased intimacy reported by the couple, which indirectly affected partners’ distress. This finding regarding withdrawn behaviour appears to be novel and may also be applicable to paid workers. Alternative mechanisms involving role overload and angry marital behaviour were not supported. These findings extend limited research which has adapted organizational theory to understand processes affecting volunteer workers, and advance conceptual accounts of the mechanisms through which the partners and families of workers are impacted by inter-role conflict.     

Aggregate production planning with workforce transferring plan for multiple product types

This paper presents the aggregate production planning for multiple product types where the worker resource can be transferred among the production lines. A mathematical model was formulated in spreadsheet format. Then the spreadsheet-solver technique was used as a tool to solve the model. A real situation of a manufacturing company was selected as a case study. The actual data was used to test and validate the proposed model. The optimal aggregate production plan provides the information on managing the available production capacity together with the useful workforce transferring plan. The obtained solutions were compared to those of another approach where the workers cannot be transferred among the production lines. The total cost is significantly reduced when the workers are allowed to transfer among the production lines.     

Well-being and organizational performance: An organizational-level test of the happy-productive worker hypothesis

Abstract

It is often assumed that happy workers are also productive workers. Although this reasoning has frequently been supported at the individual level, it is still unclear what these findings imply for organizational performance. Controlling for relevant work characteristics, this study presents a large-scale organizational-level test of the happy-productive worker hypothesis, assuming that high individual well-being leads to high individual-level performance, which should translate into high organizational performance (such as high efficiency and productivity). Job-specific employee well-being was measured as job satisfaction and emotional exhaustion. Using data from 66 Dutch home care organizations, the relationships among aggregated levels of demands, control, support, emotional exhaustion and satisfaction on the one hand, and organizational performance on the other, were examined using regression analysis. The hypotheses were partly confirmed, especially high aggregated levels of emotional exhaustion were related to low organizational performance. Although these findings support the reasoning that happy organizations are indeed productive organizations, more theorizing and more longitudinal research on the associations between individual-level well-being and organizational performance is imperative to improve understanding of these relationships. The findings underline the importance of improving worker well-being: this is not only important for individual workers, but may also have positive consequences for organizations and their clients.     

Shiftwork tolerance and circadian rhythms in oral temperature and heart rate

Abstract

The study aimed at establishing differences in the circadian rhythm parameters of oral temperature and heart rate between three groups of workers matched by age: tolerant shiftworkers with good sleep quality and few psychosomatic and digestive complaints, intolerant shiftworkers with poor sleep quality and more psychosomatic and digestive complaints, and workers who had never worked in shifts. The study was performed at an oil refinery recreation centre where the subjects were isolated for three days. During that period they lived under constant conditions, i.e. their activities, timing and content of meals, ambient temperature and light were controlled. Hourly measurements of oral temperature and heart rate were performed over a 24-h period. The parameters of the physiological rhythms were estimated by means of the COSINA method. Generally, the differences between the groups were low and not statistically significant. The authors could find no difference in the amplitude and phase position between the tolerant shiftworkers unlike other authors. The difference between these results and those of others is likely to be due to the fact that earlier studies were performed in field conditions where many factors that could have masked the results were not controlled for.     

The impact of learning opportunities and decision authority on occupational health

In an investigation of 418 employees in the Norwegian Postal Service, employees with high learning opportunities and high decision authority were found to be better off on psychological functioning, health and organizational outcome variables than employees with low scores on these variables. Decision authority and learning opportunities had specific and independent impact on subjective health, psychological functioning, coping style and organizational outcome variables. There were, however, also interaction effects between demands, learning opportunities, and decision authority on subjective health. Learning opportunities and decision authority were operationalized with a questionnaire, supplemented with questions on the opportunities to learn skills beyond the present job situation. It is suggested that this is a particularly important dimension for coping with the present day rapid changes in working life, where the objective for many workers will be to broaden their repertoire and competence to increase their flexibility in the labour market.     

Discrepancies between chronological age and personal age as a reflection of unrelieved worker stress

Abstract

The general proposition that stress-related variables will be associated with discrepancies between chronological age and perceived personal age of working adults was examined. Responses from a field survey of day, afternoon, and night fixed-shift workers in a large manufacturing organization (n = 1674) were used to explore the relationships between a variety of reported stress-related variables and personal age constructs. Discrepancies between perceived personal age and chronological age were reported by a large proportion of the workers surveyed. Three categories of stress-related variables each accounted for a significant proportion of the variance in discrepancies. As hypothesized, the reported presence of stressors and the frequency/extent of strains (stress-related outcomes) were positively correlated with feeling older than one's chronological age. In addition, the reported presence of support mechanisms for coping with stressors was negatively correlated with feeling older than one's chronological age. The manner in which work and non-work stress may impinge upon personal age perceptions is discussed, and appropriate avenues for future research in this domain are considered.     

How business associations use interorganizational networks to achieve workforce development goals: Implications for Human Resource Development

Abstract

This study uses data from a series of comparative case studies to analyse the interorganizational networks of business associations providing workforce development services in the United States. Three aspects of the networks were of particular interest, including (a) the form the partnerships took, (b) the trade-off to involving educational or community vs. business partners in providing workforce development services and (c) the strengths of associations in brokering services to adults or youth. The findings demonstrate that business associations work in intermediary networks or provide their services directly. The conclusions suggest that human resource development professionals should work more actively with local business associations to recruit, train and provide supports for workers in US firms.     

Editorial: Cognitive science,occupational stress and organizational health

A number of studies have shown that musculoskeletal symptoms are related to the physical and psychosocial work environments. Workers with musculoskeletal symptoms are often advised to cope by such measures as changing working technique, using lifting equipment and discussing health and environmental problems with supervisors and colleagues. Intervention studies at the individual level, however, have shown that such advice has limited effects in reducing the prevalence of musculoskeletal symptoms. The hypothesis for this study was that negative social and organizational factors may prevent workers from implementing such coping strategies. All 103 motor vehicle mechanics surveyed in 12 different garages responded to a questionnaire on coping with musculoskeletal symptoms and the psychosocial work environment. Positive and significant relationships were shown between how mechanics coped with their musculoskeletal symptoms and such psychosocial factors as work demands, social support, control, manager's involvement in health and safety work, and whether the garages had regular meetings between management and workers. Achieving positive results from preventive work through back schools and other ergonomic interventions seems to require that an organization with positive attitudes towards health and safety work be created before such interventions are implemented.     

Occupational stress,rescue workers and English law

Abstract

This paper shows how two strands of English case law, one establishing liability to compensate for shock suffered by those at the scene of disaster, and the other concerned with physical injury suffered by rescuers, were brought together in the 1960s to provide a remedy for a rescuer suffering from what the law describes as ‘nervous shock’. It further traces the development of employers' liability in this context, but finds that the law provides few examples of the contractual duty of employers to protect employees generally against stress that may cause psychological injury. It points out that there is no case law on the liability of employers for stress suffered by rescue workers, whether professional or otherwise. It notes that law reports give little guidance as to the medical evidence judges require to persuade them that nervous shock has been suffered. Finally, it spells out that EC-inspired regulations could now be used to require employers to assess, and take steps to control, stress to which their employees, including rescue workers, are exposed.     

When I'm 64: Psychological contract breach,work motivation and the moderating roles of future time perspective and regulatory focus

Abstract

There is an increasing need for managers to understand what motivates younger versus older workers to continue work within their company. We believe that this two-wave study among 90 Dutch employees is the first to examine: (1) the cross-lagged relationships between breach of psychological contract (which includes transactional and relational obligations) and intrinsic work motivation, and (2) the moderating role of the age-related variables future time perspective and regulatory focus. Regulatory focus concerns the orientation (either promotion-focused or prevention-focused) by which an individual pursues their goals. Based on psychological contract theory, we expected and found that relational contract breach predicts lower work motivation. Furthermore, based on lifespan developmental and regulatory focus theory, we assumed that this relationship would be stronger when workers experienced an open future time perspective and a promotion focus rather than a prevention focus. The results showed that future time perspective indeed had a strengthening, and prevention focus a reducing moderating effect in the relationship between psychological contract breach and work motivation. However, no significant effects for promotion focus were found. These findings indicate that age-related processes such as future time perspective and regulatory focus are important variables to include in future psychological contract research.     

Inconsistent style of leadership as a predictor of safety behaviour

Abstract

Research on the effects of passive rather than transformational styles of leadership is limited, especially regarding safety-related outcomes in the workplace. Both styles of leadership can be exhibited at different times in the same individual; here we refer to this as inconsistent leadership. In this study, we examine the effect of inconsistent safety-specific leadership style on the safety participation and safety compliance of employees. Operationalized as the interaction of safety-specific transformational leadership and passive leadership, inconsistent safety leadership emerged as a significant predictor of both outcomes in two samples in Canada: a sample of 241 young workers and again in a sample of 491 older workers, who were long-term health care employees. We found that a transformational safety-specific leadership style was associated with greater safety compliance and safety participation in employees. Furthermore, in all cases, the predictive effect of transformational style of leadership on safety participation and safety compliance was attenuated when leaders also displayed passive leadership with respect to safety outcomes. Theoretical and practical implications for safety management are discussed.