Are transformational and laissez-faire leadership related to state anxiety among subordinates? A two-wave prospective study of forward and reverse associations

ABSTRACT

The aim of this study was to determine the direction of associations between perceived leadership styles of an immediate leader and state anxiety among subordinates using time-lagged data from a large and heterogeneous probability sample of Norwegian employees. It was hypothesised that high levels of transformational leadership would be associated with a decrease, whereas high levels of laissez-faire leadership would be associated with an increase, in subsequent levels of anxiety. Reciprocal associations were also expected in that higher levels of anxiety were hypothesised to be related to subsequent increase in reports of laissez-faire, and decrease in reported exposure to transformational leadership. The sample comprised 1149 Norwegian employees. The design was a two-wave full panel study with a six-month time interval between the baseline and follow-up assessments. Contrary to hypotheses, neither transformational nor laissez-faire leadership were significantly related to subsequent levels of state anxiety. In support of hypotheses, baseline low levels of state anxiety were associated with reporting the immediate leader as less transformational and more laissez-faire six months later. In conclusion, the findings challenge theoretical models that explain leadership as a one-way superior–subordinate influence process.     

Testing the Vitamin Model of job stress in Dutch health care workers

Three central hypotheses of Warr's Vitamin Model concerning the relationship between job characteristics and well-being and health outcomes were tested: (1) differential effects of job characteristics on the various well-being and health outcomes; (2) predominance of curvilinear associations; and (3) moderate influence of negative and positive affectivity on these relationships. The study participants were 162 employees from a health care organization (aged 19–54 years, 95% women) who completed questionnaires on job demands and job autonomy, as well as on the outcome variables depression, anxiety, job satisfaction, and health complaints. In addition, data on short-term sickness absence were collected. A higher level of job demands was significantly associated with a lower level of well-being and self-reported health. Job autonomy showed weaker relationships with the outcome variables. The effects of job demands were still large after controlling for negative and positive affectivity, while the effects of job autonomy in most cases became non-significant. The predicted curvilinear relationship between job characteristics and outcome variables did not have an additional value over a linear model in predicting the data. It is concluded that the present data from a homogeneous sample of mostly female nurses support Warr's Vitamin Model to a limited extent.     

Test of the demands,supports-constraints framework in predicting psychological distress amongst Australian public sector employees

This paper describes the demands, supports-constraints framework originally articulated by Payne (1979) for predicting psychological distress, and reports the results of an empirical study involving 2452 white-collar, public sector employees in Australia. The study uses hierarchical regression to test for the interaction effects of the demands and constraints variables, having applied suitable controls for instance by including trait anxiety and removing curvilinear effects. The results reveal little evidence of an interactive effect but moderately strong main effects and modest support for the value of controlling for curvilinear effects. Trait anxiety is shown to have a strong effect on psychological distress and considerably reduces the size of the relationship between demands, supports-constraints and psychological distress when statistically controlled for. However, it still accounts for 18.7% of the variance when entered last in the regression and it is recommended that its effects be explored in all studies of stress that rely on self-report data.     

The role of individual and organizational characteristics in feedback seeking behaviour in the initial career stage

The present study investigates whether the frequency by which employees seek informal feedback and the quality of the self-initiated feedback influences perceived career development. Furthermore, we investigated goal orientation and perceived learning culture, as antecedents of feedback seeking behaviour. Data were collected from 116 financial experts from various multinational corporations worldwide. Results show that particularly the quality of self-initiated feedback from supervisors positively affects perceived career development. The quality of self-initiated feedback from supervisors mediates the relation between the perceived learning culture and perceived career development. Furthermore, learning goal orientation directly relates to perceived career development. Last, our results highlight the significance of creating a learning culture in which informal feedback is stimulated. Implications of these findings are discussed.     

Use of the Performance Diagnostic Checklist to Select an Intervention Designed to Increase the Offering of Promotional Stamps at Two Sites of a Restaurant Franchise

Abstract

The performance diagnostic checklist (PDC) was administered to examine the variables influencing the offering of promotional stamps by employees at two sites of a restaurant franchise. PDC results suggested that a lack of appropriate antecedents, equipment and processes, and consequences were responsible for the deficits. Based on these results, an intervention consisting of task clarification, self-monitoring, equipment modification, goal setting, and graphic feedback was implemented and evaluated with a multiple baseline design across settings. The results for restaurant 1 yielded baseline and intervention means of 25% and 72%, respectively. The results for restaurant 2 yielded baseline and intervention means of 11% and 80%, respectively. Overall, these results suggest that the PDC is a useful tool for guiding intervention selection for performance deficits which occur across more than one site.     

The Effects of Precautionary Messages about Electromagnetic Fields from Mobile Phones and Base Stations Revisited: The Role of Recipient Characteristics

Precautionary messages have been shown to increase recipients’ threat perceptions about radio‐frequency electromagnetic fields (RF‐EMFs) emitted by mobile phones and mobile phone base stations. The current study explored the interplay of variables on the side of message recipients with this effect. The individual difference variables of interest were gender, trait anxiety, personal need for structure, and personal fear of invalidity. Furthermore, the study determined whether the increased threat perception is accompanied by emotional distress. A total of 298 university students answered a survey after reading either a basic text about RF‐EMFs or a text including precautionary information. Linear multiple regression with interactions analyses showed that the effect of precautionary messages differed for people with different levels of trait anxiety. How trait anxiety was related to the effect of precautionary messages in turn depended on participants’ gender. Personal need for structure and personal fear of invalidity were mostly unrelated to the effect of precautionary messages. Regarding participants’ emotional distress, we found no difference in state anxiety scores between those participants who received precautionary information and those who did not. The findings show that the effects of precautionary messages on threat perception depend on individual difference variables such as recipients’ trait anxiety and gender. Also, the fact that precautionary communication did not result in heightened state anxiety challenges the assumption that precautionary messages induce fear or anxiety.     

Cognitive model of patient aggression towards health care staff: The patient's perspective

Abstract

Aggression towards health care staff has become the focus for research as well as for government intervention. Negative effects upon staff and organizations have been established, yet few detailed explanations are offered for this aggression, and none represents the patient's perspective. This paper presents a model from the patient's perspective that takes account of situational variables, while also focusing upon patient cognitions. It also considers physiological responses related to arousal that might underpin aggression in an anxiety-provoking situation. In a previous study the frequency with which aggression was preceded by some anxiety-provoking event and the extent to which assailants displayed diminished cognitive processing were established; these were incorporated into the model. Increased anxiety commonly experienced by patients can have a negative effect upon cognitive processing. Anxiety generates a hyper-vigilance for threatening stimuli, induces selective attentional bias for threat, and causes a narrowing of attention, thus reducing cues and information upon which to make accurate appraisals and attributions. With such impairments, patients may make negative rather than positive attributions regarding actions of staff, which are frequently anxiety provoking. Thus, patients perceive staff behaviour as threatening rather than benign, and in the absence of positive attributions it will invoke an aggressive response. What health care staff perceive as aggression may be seen by patients as a defence against perceived attack. Changes in policy that take this into account may reduce future aggressive incidents.     

Organizational climate and burnout in a New Zealand social service agency

Abstract

A two-phase study was conducted on the relationship between organizational climate variables and burnout among personnel in a multifunction community service agency. Initial interviews with a small pilot sample identified major sources of stress, which were then incorporated into a second-phase questionnaire to all staff. Multiple regression analyses illustrated that perceived interactions between head office administrators and sections of the agency contributed significantly to emotional exhaustion, whereas perceptions of within-section interactions and involvement in decision-making had a positive impact on personal accomplishment. Perceived communication levels, however, were negatively related to personal accomplishment. The findings suggest the importance of organizational variables and highlight strategies for burnout reduction and effective stress management in human service organizations.     

Work-home interaction from a work psychological perspective: Development and validation of a new questionnaire,the SWING

Abstract

This paper reports upon an investigative study of stress in the Ambulance Service. The aims of the research were in part methodological and in part substantive. Methodologically, the study sought to validate as measurable constructs the perceptions of sources of stress reported by ambulance staff in response to questionnaire items. Substantively, it sought to identify these possible sources of stress and to measure the relationship between their perceived importance and such moderating variables as personality characteristics, length of service, and urban or rural location of operation and rank. Both aspects of the study are reported.     

The Effects of a Combined Goal Setting,Feedback and Incentive Intervention on Job Performance in a Manufacturing Environment

Abstract

Baked anodes are used in finished aluminum production. Employees of a large multinational aluminum smelter were responsible for the production of more than 3500 baked anodes per week. During a 74 week long baseline (A) condition, production of unusable anodes exceeded 300 per week or 8.6 percent of their nominal 3500 anode production requirement. A problem analysis suggested that this high rate of defective anodes might have been due to weak antecedents, inefficient work procedures and weak performance contingencies. An intervention package that included a combination of goal setting, performance feedback, and tangible rewards was designed to strengthen antecedents and consequences of job performance. A performance feedback system was introduced with and remained constant across the three types of performance contingent rewards and three successively higher goal levels. The three reward and goal combinations were introduced to “strengthen” antecedents and performance contingencies within an A-B1-B2-B3-A with reversal to baseline conditions design. Anode reject rates were lower (better performance) during the three intervention phases compared to both the pre- and post-intervention baseline phase data. A dramatic performance improvement (lowered rate of rejects) was observed during the B3 phase that included the highest performance goal. These data demonstrate that a treatment combination of specific goal setting, feedback and tangible rewards can “strengthen” antecedents and performance contingencies resulting in improved objective performance in a manufacturing environment.     

Personality factors predicting changes in shift work tolerance: A longitudinal study among nurses working rotating shifts

Abstract

The aim of the present study was to investigate the relationship between personality factors (hardiness, morningness, flexibility, and languidity) and longitudinal changes on different measures of shift work tolerance (fatigue, sleepiness, anxiety and depression) over one year among nurses working rotating shifts. A total of 642 female Norwegian nurses working in a rotating three-shift schedule participated in the study. The cohort was established by age-stratified selection among members of the Norwegian Nurses Association in 2008. Questionnaires were administered in 2008/2009 (T1) and in 2009/2010 (T2). The results showed that hardiness was negatively related to fatigue, anxiety and depression at T2 when controlling for the scores on these constructs at T1. Morningness was not related to any indicators of shift work tolerance at T2 when controlling for shift work tolerance at T1. Flexibility was negatively related to anxiety at T2 when controlling for anxiety at T1. Languidity was positively related to sleepiness and fatigue at T2 when controlling for sleepiness and fatigue at T1. The findings indicate that personality factors, especially hardiness, can predict changes related to shift work tolerance over a period of one year.     

A longitudinal study of newcomer role adjustment in US organizations

Abstract

This paper examines the socialization and adjustment experiences of newcomers to organizations from a role stress perspective. A longitudinal field study is reported which tested a three-stage socialization model using physiological and psychological distress symptoms, general satisfaction, and intention to leave the organization as indicators of newcomer adjustment. Data were collected from newcomers (the focal role) (N = 91) at three times during me study and also from their supervisors (the role senders) (N = 41). While the data confirmed the general utility of the model, it also suggested some revisions by way of new and altered pathways between some of the variables.     

The effects of new dimensions of psychological job demands and job control on active learning and occupational health

Abstract

Recent changes in job content may have led to changes in job demands and control, and earlier operationalizations of the demand concept may be too general (MT). The aim of this paper is to show how new dimensions of psychological job demands are related to two sets of outcome variables, employee health and active learning, and how these relationships are modified or interact with social support and types of job control. The study was carried out as a survey among employees of 13 electric companies in Norway, N=2435. Lisrel was used to assess the fit of the proposed models. Compared to the traditional demands control model, an extended version used in this study increased the explained variance on an average by 4% on various occupational health variables. It was found that various dimensions of demands were differentially related to the outcome variables. Skill discretion uniformly reduced the effect of the demands: for groups low in skill discretion there was a stronger relationship between demands and outcomes than for groups high in skill discretion. The interaction pattern for the remaining control and support variables was however more complicated and warrants further study. The practical implications are that employers should carefully consider the quality of work. Special attention should be given to the quantitative demands of the jobs, since there seems to be few moderators for the relationship between those demands and job stress and subjective health complaints.     

The Effects of a Combined Task Clarification,Goal Setting,Feedback, and Performance Contingent Consequence Intervention Package on Telephone Customer Service in a Medical Clinic Environment

Abstract

Appointment coordinators at a mid-western medical clinic were to provide exceptional telephone customer service. This included using a standard greeting, speaking in an appropriate tone of voice during the conversation, and using a standard closing to end the call. An analysis suggested performance deficiencies resulted from weak antecedents, poor knowledge and skills, and weak performance contingencies. An intervention package consisting of task clarification, goal setting, feedback, and performance contingent consequences was designed to improve customer service behaviors of four participating appointment coordinators. An ABAB reversal design was used, and overall performances of all four participants increased during intervention phases. This study indicates that a multi-component intervention may be an effective strategy to increase telephone customer service behavior in medical clinic settings.     

Effects of neuroticism,extraversion, circadian type and age on reported driver stress

Studies have examined effects of various personality variables, including extraversion and neuroticism, as well as age, on driver stress. However, the effect of the morningness-eveningness dimension (circadian type) on reported driver stress among commuters has not been investigated. This study aimed to assess the influence of circadian type as well as extraversion, neuroticism and age on driver stress. Participants were 101 Australian university administrative staff who completed the Eysenck Personality Questionnaire-Revised, the Morningness-Eveningness Questionnaire, and also morning and evening driving diaries as a state measure of driver stress each weekday for one week. Two standard multiple regressions assessed whether neuroticism, extraversion, circadian type and age predicted reported driver stress for morning and evening drives. Neuroticism, circadian type, and age predicted reported driver stress in the mornings but age mainly predicted driver stress in the evenings. A repeated measures ANOVA isolated differences between circadian types for weekday mornings and evenings. Reported driver stress differed for day of week and time of day according to circadian type. The three-way interaction suggested that driver stress is influenced by circadian type and that factors influence driver stress differentially between mornings and evenings. Circadian type appears to influence when driver stress affects individuals.     

Relations between environmental problems,psychology and health among shift-workers in the Norwegian process industry

Abstract

A group of 89 male shift-workers, mean age 38 years, was examined for health complaints, subjective experience of their work environment, psychological defence strategies, and immunological factors. They worked in a process industry, controlling a complex chemical process partly by instruments and partly by direct checking of mechanical devices such as valves. Shifts were eight hours long and changed every second week.

The main problem areas identified were problems with the management, colleagues and superiors, feelings of being under-valued, time pressure, fear of making mistakes, and lack of influence and communication. The main health complaints were sleep disturbance and gastro-intestinal problems. Shift workers also complained about allergies, breathing difficulties, tension, anxiety and depression. There were no pathological levels of plasma immunoglobulins (Ig) or Ig complements. However, levels did correlate with experience of work-related problems and with measures of defence mechanisms. Up to 25% of the variance in die immunological indicators was explained by a combination of defence mechanism scores and those of perceived health and work problems. This suggests that immunoglobulins may be an indicator of work-related health risks (‘stress’), even if the level of explained variance is too low to use immunoglobulins alone as a ‘marker’. The same variables, and immunoglobulins, also related significantly to perceived health. This may be a particularly important indicator, and when combined with immunology and psychological variables, also as a risk factor for organic disease.     

A review of: “Basic Guide to System Safety.” By J. W. VINCOLI, (Van Nostrand Reinhold, 1993), £27 50. Market: Managers and novice safety engineers.

This paper explores the issue of loyalty and commitment of team workers in industrial collaboration. The similarities and differences between normal and extended or virtual teamwork are described. Extended teams are different from normal teams in terms of location, diversity and composition over time. A comparison of the antecedents of commitment in normal situations reveals that commitment seems to be stimulated by industrial collaboration, because of some enriching job characteristics. However, questions arise related to the focus (organization, work group/collaboration team, occupation) and the form (affective, continuance, normative) of commitment. Further research in this relatively under researched area is needed. Despite the lack of specific research, some organizational policies are pointed to that enhance commitment, such as employee involvement, shared values and socialization practices.     

The impact of knowledge properties on international manufacturing transfer performance

Abstract

This paper examines how knowledge properties of a manufacturing activity transfer in international manufacturing network impact performance during the transfer itself and after steady state has been reached. Hierarchical regression was used to test the relationship on survey data from 178 companies. Knowledge properties as a group was significantly affected by both performance measures when controlling for the effects of sender unit experience, sender unit size and receiver unit experience. The activities transferred thus impact the success of the transfer. The control variables of sender unit experience and receiver unit experience have their relatively strongest performance effects after steady state has been reached. Independency was the single knowledge property dimensions with the strongest relative performance effect. This is one of the first survey studies to cover both the performance of the transfer itself and after reaching steady state of manufacturing transfers. Several strands of further research were therefore identified.     

Job characteristics as predictors of ill-health and sickness absenteeism in different occupational types--a multigroup structural equation modelling approach

The objective of the present study was to test for multigroup invariance in measurement models and structural models between job characteristics, psychosocial intervening variables, health outcomes and sickness absenteeism. Four types of occupation were represented in the study: blue-collar workers ( n = 241), white-collar workers ( n = 209), elderly-care workers ( n = 338) and child-care workers ( n = 336). A first-order, six-factor multigroup confirmatory factor analysis model (i.e. measurement model) composed of two perceived job characteristics ( job autonomy and skill discretion), appraised workload, job satisfaction, stress-related ill-health and sickness absenteeism provided a good model fit. Invariance tests showed that the six-factor model fits well for all occupations. A partially recursive mediated multigroup structural model showed both similarities and differences across occupations as regards the relationships between independent latent variables ( job autonomy, skill discretion), intervening latent variables (appraised workload, job satisfaction) and dependent latent variables (stressrelated ill-health, sickness absenteeism). By comparing a generic model with occupation-specific models across occupations, this study showed that occupation-specific models were more plausible. The results indicate that it is important to examine different occupational contexts in detail to better understand how certain psychosocial factors at work influence strain in different occupations. Since job characteristics can potentially be amended, the findings have important implications for the differentiation of prevention and intervention in different occupations.     

Fishermens blues: Factors related to accidents and safety among Newfoundland fishermen

Abstract

The fisheries is one of the most dangerous industries in Canada. Possible contributory causes of the high rate of injuries are a fatalistic attitude to accidents and safety, and a high level of anxiety and worry among fishermen. These characteristics would be expected to lead to less attention to safety procedures and a consequent greater risk of accidents. The purpose of this study was to explore fishermen's levels of fatalism and anxiety; to consider the relationship of these factors to the frequency of accidents and extent of safety precautions; and to explore fishermen's explanations of and suggested solutions to the high rate of injuries at sea. The study was conducted among a sample of inshore fishermen who fished in the waters around Newfoundland. Fifty-five fishermen completed a questionnaire that requested basic demographic details, information on injuries obtained, safety precautions taken, perceived locus of control over accidents, anxiety, worries and explanations for accidents and possible measures to reduce them. Analysis of their replies revealed that the fishermen reported a high level of anxiety and that those who reported most anxiety reported more injuries and fewer safety precautions.