Abusive supervision: A systematic review and fundamental rethink

We report a systematic and critical review of abusive supervision research to provide a comprehensive catalogue of the correlates of abusive supervision (i.e., antecedents, outcomes, mediators, and moderators) and identify four major challenges facing the field. First, abusive supervision is conceptualized in a confused manner that conflates followers’ subjective evaluations of abuse with leaders’ behaviors. Second, we consider how conceptual confusion is reflected in and undermines dominant measurement tools. Third, we identify and critique overreliance on cross-sectional survey-based studies and vignette experiments, which vary considerably in the extent to which they can evidence causal effects. Fourth, we consider the fact that abusive supervision is a low base rate phenomenon (i.e., is rarely reported). Using novel and simulated data we demonstrate that most past research is ill-equipped to make claims about the effects of intermediate or high levels of abusive supervision. Throughout, we explain how each challenge limits past research and offer achievable recommendations for a fundamental rethink of abusive supervision. In the discussion, we synthesize the recommendations for rethinking the conceptualization, measurement, and empirical study of abusive supervision. Only by overcoming these challenges will future research be robust enough to provide meaningful theoretical advances and useful policy implications.     

A moderated mediation model of the relationship between abusive supervision and knowledge sharing

This study uses the conservation of resources theory to examine the influence of a leader's destructive behaviors by investigating how emotional exhaustion resulting from abusive supervision affects employees' knowledge-sharing behaviors. Using a moderated mediation framework, this study suggests that organizational justice moderates the positive relationship between abusive supervision and employees' emotional exhaustion and attenuates the negative indirect effect of abusive supervision on employees' knowledge-sharing behaviors. The results of this study, drawn from a sample of 202 dyads comprising full-time employees and their immediate supervisors, support most of its hypotheses. The implications and limitations of the study, as well as directions for future research, are discussed.     

An expanded typology of conflict at work: Task,relationship and non-task organizational conflict as social stressors

This study investigated the roles of three types of conflict at work – task, relationship and non-task organizational – in predicting employee strain. These conflict types refer to disputes over issues that are, respectively, work-task specific, driven by emotionally charged interpersonal animosity or rooted in more broad organizationally relevant issues. Findings from a sample of 260 working adults from various organizations in the United States supported the notion that the three types of conflict function as social stressors and are related to a variety of psychological, behavioural and physical strains. They extend previous research based primarily on relationship conflict. Non-task organizational conflict emerged as a key predictor across strain criteria, thus highlighting the importance of including a more complete conceptualization of the conflict construct in social stress research. The results for task conflict are at variance with findings that it can be beneficial, and suggest that its negative relationship with well-being may be due to its co-occurrence with the other forms of conflict. These findings provide support for an expanded typology of conflict.     

Managing C-suite conflict: The unique impact of internal and external governance interfaces on top management team reflexivity

The ability of Top Management Teams (TMTs) to reflect critically on their own actions represents an important element of effective TMT decision making and governance effectiveness. This paper therefore examines how the TMT-board interface internal to the organization, as well as the TMT interface with the external supervisory authority, shape TMT reflexivity. Drawing from governance and psychological theories, we posit that cognitive conflict at the TMT-board interface can escalate by increasing levels of affective TMT-board conflict, and hereby, harm TMT reflexivity if not managed well. This proposition was tested in a multisource team-level data set collected in the field among TMTs (N = 111 TMT members) and their supervisory boards (N = 152 board members) of 56 Dutch insurance companies. The findings demonstrate that the link between cognitive and affective TMT-board conflict is mitigated by board membership influx. Yet in cases where conflict escalation does occur, its subsequent impact on TMT reflexivity hinges on the degree to which an external supervisory authority monitored TMT actions. The results illustrate that TMT decision making processes can be effectively influenced by internal and external TMT-governance interfaces, yet at different conflict stages, and through different governance actions.     

The mediating role of work-to-family conflict in the relationship between shiftwork and depression

Abstract

With significant segments of the working population involved in shiftwork, there is the possibility of serious health outcomes. There are two possible pathways to ill health. In the biological pathway the body's circadian rhythms are affected, leading to physiological disturbances and the inability to cope. By contrast, the aim of this study is to elucidate a social pathway by which shiftwork may lead to mental ill health. It examines the mediating influence of work-to-family conflict in the association between shiftwork and depression. Gender differences are also investigated. The sample included 2,931 Canadian respondents with a spouse and at least one child living at home. Close to 28% of respondents were involved in some form of shiftwork. Structural equation modelling supported partial mediation through work-to-family conflict. Further analyses found that mediation was supported in sub-samples of male and female respondents. The results, however, suggest that the experience of shiftwork is quite similar for men and women as no significant differences were found between mediating models. Overall, the findings support the social explanation of the effect of shiftwork on mental health, but they do not rule out other social or biological pathways.     

Work-to-family conflict and its relationship with satisfaction and well-being: a one-year longitudinal study on gender differences

The present study produced new knowledge about gender differences with respect to work-to-family conflict and its longitudinal relations with indicators of satisfaction and well-being. The study examined the longitudinal relations between work-to-family conflict and self-reported satisfaction and well-being in the domains of work (job satisfaction), family (marital satisfaction, parental distress) as well as overall (psychological and physical) symptoms. Data were obtained from a random sample of Finnish men (n=208) and women (n=218) who were employed and had either a partner or/and children. A survey was conducted at two points in time, in 1999 (Time 1), and one year later, in 2000 (Time 2). The results revealed that, among women, work-to-family conflict perceived at Time 1 significantly predicted job dissatisfaction, parental distress as well as psychological symptoms at Time 2. However, among men, a low level of satisfaction or well-being at Time 1 (marital dissatisfaction, parental distress, psychological and physical symptoms) functioned as a precursor of work-to-family conflict perceived at Time 2. In addition, the experience of work-to-family conflict turned out to be relatively stable for both genders over the time period of one year. It is likely that work-to-family conflict will continue to affect employees, and should be a central focus for organizations.     

Rough set-based approach to feature selection in customer relationship management

In this paper, application of the rough set theory (RST) to feature selection in customer relationship management (CRM) is introduced. Compared to other methods, the RST approach has the advantage of combining both qualitative and quantitative information in the decision analysis, which is extremely important for CRM. To derive the decision rules from historical data for identifying features that contribute to CRM, both the mathematical formulation and the heuristic algorithm are developed in this paper. The proposed algorithm is comprised of both equal and unequal weight cases of the feature content with the limitation of the mathematical models. This algorithm is able to derive the rules and identify the most significant features simultaneously, which is unique and useful in solving CRM problems. A case study of a video game system purchase is validated by historical data, and the results showed the practical viability of the RST approach for predicting customer purchasing behavior. This paper forms the basis for solving many other similar problems that occur in the service industry.