Organic and sustainable

The terrorist attacks of September 11, 2001, spawned 252 new nonprofit organizations. We know little about these organizations, including how they emerged, formalized, met constituents' expectations for immediate performance, and ultimately survived. This article explores these issues through a case study of one successful organization, the Windows of Hope Family Relief Fund. Using concepts from disaster, organizational ecology, and entrepreneurship research, the analysis identifies six propositions that link these literatures, notably the role of resource acquisition in formalization and the role of legitimacy in both fund development and organizational endurance. The study contributes new knowledge about the role of collaboration in acquiring capacity to enhance responsiveness. The findings suggest potential parallels to the evolution of new nonprofit organizations in other contexts.     

A changed America? The effects of September 11th on depressive symptoms and alcohol consumption

In the weeks following the terrorist attacks of September 11, 2001, social commentators argued that America had profoundly "changed." In light of these arguments and the literature on disasters, we examine the immediate and longer-term mental health consequences of September 11th using a national sample of full-time American workers. We model the effects of temporal proximity to the attacks on depressive symptoms and alcohol consumption, while controlling for demographic characteristics. Our data revealed a significant increase in the number of depressive symptoms reported during the 4 weeks after the attacks. In the subsequent weeks, levels of depressive symptoms returned to pre-September 11th levels. Contrary to expectations, there was some indication of decreased alcohol consumption after September 11th, although these effects were modest. These analyses provide little support for popular assertions that September 11th resulted in lasting and measurable impacts on Americans' well-being.     

Staying connected under fire: Effects of individual roles and organizational specialization on the robustness of emergency-phase communication networks

Communication network connectivity is central to organizational performance, but maintaining connectivity can be difficult during periods of disruption. During the World Trade Center (WTC) disaster of September 11th, 2001, both emergency response-specialized organizations and organizations without such specialization forcibly adapted to a radically altered environment. Their dynamic communication networks necessarily entailed trade-offs between competing demands for efficiency and robustness to disruption. Of particular importance is whether organizations concentrated activity within a small number of “hub” nodes, and whether those with existing coordinative roles were critical to maintaining connectivity. We examine these questions by analyzing seventeen organizational communication networks in the WTC disaster. We find that organizations maintain connectivity through relatively small numbers of coordinators, but the realization of institutionalized coordinative roles depends upon organizational context. Further, we find distinct patterns of robustness, with the removal of key players leading to mass isolation in specialist networks versus a gradual pattern of failure in non-specialist networks. These results suggest that organizations responding to disruptions within their usual domain of operations will be more likely to retain institutionalized roles when building emergent networks, although this increases the network's fragility in the event of the loss of one of those coordinators. Organizations responding to novel threats may reconfigure more radically, limiting vulnerability to the loss of institutionalized—but not emergent—coordinators.     

Including employees with disabilities in emergency evacuation plans: 9/11's effect on the demand for information

Interest in emergency evacuation planning has increased since the September 11 terrorist attacks (9/11). In turn, the Job Accommodation Network (JAN) started receiving more questions about how to include employees with disabilities in such plans. JAN case data on the emergency evacuation of people with disabilities were reviewed. Case data from the four years prior to 9/11 (from September 11, 1997, to September 11, 2001) were compared to case data from the four years after 9/11 (from September 11, 2001, to September 11, 2005).     

Bayesian exponential random graph models with nodal random effects

We extend the well-known and widely used exponential random graph model (ERGM) by including nodal random effects to compensate for heterogeneity in the nodes of a network. The Bayesian framework for ERGMs proposed by Caimo and Friel (2011) yields the basis of our modelling algorithm. A central question in network models is the question of model selection and following the Bayesian paradigm we focus on estimating Bayes factors. To do so we develop an approximate but feasible calculation of the Bayes factor which allows one to pursue model selection. Three data examples and a small simulation study illustrate our mixed model approach and the corresponding model selection.     

Coalitions and Collaboration among Three Civil Society Immigrant Organisations in Israel

This article describes the creation of a coalition among three civil society immigrant organisations in Israel. The research questions dealt with the collaborative strategies adopted by these organisations, and investigated through ethnographic interviews and document analysis what factors facilitated inter-organisational collaboration. Results showed that these organisations provided complementary services to newcomers while struggling with hostile government policies. The collaboration dynamic between the groups was successful because these immigrant associations shared similar socialistic views. Furthermore, through the promotion of personal ties, inter-organisational solidarity was forged, but overall, these activities ran counter to the dominant Israeli culture.     

Co-producing Across Organisational Boundaries: Promoting Asylum Seeker Integration in Scotland

This paper questions whether asylum seeker integration is promoted through inter-organisational relationships between non-profit and voluntary organisations (NPVOs) and government agencies. It focuses particularly on the role of NPVOs in service delivery (co-management) and in the delivery and planning of public services (co-governance). It presents a research study on the public services provided to asylum seekers in Glasgow and asks the following questions: What role do NPVOs play in the planning and delivery of public services? When planning and delivering public services, to what extent do NPVOs work across organisational boundaries and what kind of relationships exist? And in practice, what makes inter-organisational relationships work? This paper offers new empirical evidence and also contributes to the theoretical debate around the integration of asylum seekers.     

United Airlines’ and American Airlines’ online crisis communication following the September 11 terrorist attacks

The terrorist attacks of September 11, 2001, provided a challenging series of events for the crisis communication efforts of American Airlines and United Airlines. Based on crisis communication theory and organizational use of the Web, this study examined how the two companies used their Web sites during the first three weeks after the incidents as one means of conveying information following the attacks.Theoretically, analysis of incident-related segments of the two sites showed that the airlines evidenced key elements of crisis response. They provided instructing communication by giving facts, stating how their publics should take action, and providing information regarding how the problem was being corrected. Additionally, they offered adjusting communication through a series of condolence messages and links to relief organizations before emphasizing normal operations.From an online perspective, this study revealed that the Web enabled both companies to provide an immediate response to the attacks. The Web also allowed United and American to offer frequent updates about the incidents to their publics and to communicate their crisis response process to various publics simultaneously.     

Defending White Scientific Masculinity

While many feminist and postcolonial scholars have analyzed the post-9/11 politic in the United States, few have focused on the anthrax “attacks” that followed the 11 September 2001 World Trade Center disaster. The FBI search for the perpetrator of the 2001 anthrax mailings was an important node in US national security discourse making – it culminated in the fingering of a white male government biodefense scientist and cast doubt on the role of scientific expertise in provisioning national security. This article argues that while “white scientific masculinity” was put into question, it was simultaneously shored up as a nationalist symbol of protection against bioterrorism. This article traces shifts across the three FBI-led profiles of the anthrax perpetrator, along with concomitant news media coverage: the white male “loner” nonscientist, the white male “loner” amateur scientist and finally the white male biodefense scientist. Using a cultural studies approach, this article details how at each successive investigatory stage profilers mobilized hegemonic discourses to re-instantiate the authoritative status of white scientific masculinity in US national security. This analysis offers an important dimension to feminist and postcolonial critiques of the symbolic and institutional investment in white masculinity during the War on Terror.     

The Role of Social Capital in the Start-Up of Non-profit Organisations: The Case of Fondazione Welfare Ambrosiano

This article investigates how a start-up foundation can build its organisational social capital, meaning a network of strategic partnerships with other organisations based on trust relationships, in order to fulfil its mission. Based on a case study analysis of Fondazione Welfare Ambrosiano—an Italian foundation created in partnership with private organisations and local public institutions—we explored whether and how some characteristics of the social capital of the foundation’s members contributed to the organisational social capital. By applying Nahapiet and Ghoshal’s (Acad Manag Rev 23(2):242–266, 1998) social capital framework, we discovered that the social capital configuration of the founders and staff, linked to some characteristics of the foundation, had driven the development of the organisational social capital. Our paper contributes to an understanding of what constitutes the best configuration of social capital to allow a start-up foundation to take off.     

Secondary Trauma: A Team Approach

Bearing witness to trauma stories can evoke in clinicians the confusion and emotional turmoil their clients experience, known as secondary trauma. Given the complexities of trauma work, practitioners need help to clarify issues and feel more effective. The terror attacks of September 11, 2001 further compound the task, as therapists may themselves be feeling the impact of those events. Presented here is a team model for structured case discussion which can help workers identify and deal with their reactions to both client trauma stories and their own experiences. The model is explained and illustrated with examples, and the process by which it was piloted and evaluated is discussed.     

Crisis management and the discourse of renewal: understanding the potential for positive outcomes of crisis

This paper examines crisis discourse that emphasizes renewal and growth over issues of blame, responsibility, and liability. Three categories of renewal are discussed in light of the September 11, 2001 terrorist attacks. These categories include renewal based upon stakeholder commitment, commitment to correction, and core values. This paper concludes with crisis communication implications for both theory and practice.     

The Effects of the September 11 Terrorist Attacks on Russian Immigrants

ABSTRACT

The terrorist attacks of September 11, 2001 changed the course of American history. Because of the scope and proportion of the disaster, its impact on witnesses was unprecedented both with regard to the numbers of people who were psychologically affected as well as the intensity of individual reactions. To better understand how different groups of people witnessing the events through the mass media were impacted, we conducted a qualitative study of a sample of Russian immigrants. The data illustrate the emotional and cognitive reactions of the participants and their coping with the traumatic effect of the events. Possible links between the properties of Russian immigrants as a group and their responses to this traumatic effect are discussed.     

The readiness is all. Planning and training for post-disaster support work

Having acknowledged the world-wide impact of the terrorist attacks in New York on 11 September 2001 attention is drawn to the number of recent peace-time disasters that have happened in Great Britain. Local authority social services departments have been suggested as being best placed to be the lead agency in co-ordinating responses to such disasters. This paper describes how Buckinghamshire social services is working in partnership with its local voluntary counselling agencies to establish and maintain a trained team able to respond to disasters if needed. Contemporary theory relating to post-traumatic stress disorder, the imprint of death, psychic numbing and survivor guilt is cited and illustrated. The team has not yet been involved in a major disaster but examples are given showing its responses to various smaller scale, local disasters. It is acknowledged that counselling and de-briefing after disasters are not necessarily beneficial and therefore some critics of its provision are quoted. Lessons distilled from practice wisdom are provided. Responses to disasters are more likely to be effective, and least damaging to those involved, if potential helpers are trained as a team and are fully aware of the likely impact of such events.     

How Terrorism Affects Attitudes toward Democracy: Tunisia in 2015

Tunisia is the only country that emerged from the Arab Spring as a democracy. However, Tunisian democracy is threatened by political divisions, economic problems, and the threat of terrorist attacks. We shed light on Tunisia's democratic prospects by examining (1) the degree to which major terrorist attacks in 2015 influenced Tunisian public opinion on democracy and (2) the extent to which preference for a democratic system affected opinions on the prospects for democracy in Tunisia. We use data from three waves of a nationwide survey conducted just before and just after Tunisia's first major terrorist attack, and just after the country's second major terrorist attack. We demonstrate that after the attacks the Tunisian public became less favourable toward democracy and less optimistic that Tunisia would soon be ready for it. Such scepticism was widespread, affecting people who preferred democracy as much as those who did not. We conclude that the prospects for Tunisian democracy are more precarious than is sometimes assumed.     

Modeling Resource Network Relationships Between Response Organizations and Affected Neighborhoods After a Technological Disaster

Disaster usually provides a good opportunity to observe the convergence of voluntary organized response efforts. However, the extent to which response organizations and affected neighborhoods go through the relief process similarly or differently is surprisingly less studied. Integrating the framework of community ecology and the concept of community resilience, this study examines the evolutionary process of an emergent disaster response community that consists of the populations of response organizations and affected neighborhoods. Using a technological disaster that occurred in Taiwan in July 2014 as the research context, this study shows that response organizations’ resource provision network and affected neighborhoods’ resource receipt network exhibited similar structural tendencies over the phases of disaster response and rebuilding. The process of mutual resource mobilization was also observed as response organizations mobilized and provided resources to affected neighborhoods at the same time. Moreover, while affected neighborhoods tended to maintain their resource relationships consistently over time, the changing structural patterns of their resource network reflected individual engagement in resuming normality after the incident. Theoretical and practical implications for emergent post-disaster social and voluntary behavior are discussed through the lens of community ecology and community resilience.     

Management consultants: systems development, power and the translation of problems

This paper aims to shed light on the exercise of power during the development and implementation of organisational information systems. Considering the use of Information Technology (IT) to help solve organisational problems, we employ the concept of the ‘sociology of translation’ to theorise the process by which the organisational problem is constituted and for which the appropriate IT solution is proposed. Discussing the nature of the power relationship between external management consultants in IT and client or user organisations, the paper considers the role of symbolic resources such as managerial discourse, and the differential access to IT knowledge and skills, as important aspects of power in that relationship.     

Isomorphism,Institutional Parochialism,and the Sociology of Religion

This article investigates whether the field of sociology of religion is occupied by parochial concerns. We characterize institutional parochialism as the degree to which people in an academic field tend to study their own societies. This study employs a content analysis of articles published in The Journal for the Scientific Study of Religion and Sociology of Religion from 2001 to 2008, with particular attention paid to the incidences in which Muslim and non-Western groups were studied before and after the 9/11 terrorist attacks. There was no change in the rate that “Muslim” communities were studied following the 9/11 attacks, but it appears journal content did change to reflect ongoing debates in the West and in response to mimetic pressures being placed on the field. Overall, if the sociology of religion can be characterized as parochial, we contend that the broader field of American sociology is likely far more so.     

Social context,spatial structure and social network structure

Frequently, social networks are studied in their own right with analyses devoid of contextual details. Yet contextual features – both social and spatial – can have impacts on the networks formed within them. This idea is explored with five empirical networks representing different contexts and the use of distinct modeling strategies. These strategies include network visualizations, QAP regression, exponential random graph models, blockmodeling and a combination of blockmodels with exponential random graph models within a single framework. We start with two empirical examples of networks inside organizations. The familiar Bank Wiring Room data show that the social organization (social context) and spatial arrangement of the room help account for the social relations formed there. The second example comes from a police academy where two designed arrangements, one social and one spatial, powerfully determine the relational social structures formed by recruits. The next example is an inter-organizational network that emerged as part of a response to a natural disaster where features of the improvised context helped account for the relations that formed between organizations participating in the search and rescue mission. We then consider an anthropological example of signed relations among sub-tribes in the New Guinea highlands where the physical geography is fixed. This is followed by a trading network off the Dalmatian coast where geography and physical conditions matter. Through these examples, we show that context matters by shaping the structure of networks that form and that a variety of network analytic tools can be mobilized to reveal how networks are shaped, in part, by social and spatial contexts. Implications for studying social networks are suggested.