跨境电商企业海外仓选址多目标优化研究

海外仓作为一带一路战略环境下的一种新型跨境物流模式,具有运输时间短、退换货快等特点。本文在跨境电商的背景下,综合考虑建仓成本、运输费用、运输时间和税费等因素,提出了海外仓选址多目标优化模型,随后基于分层序列法设计了二分搜索-最小费用流算法对该模型进行求解,并证明该算法在多项式时间内可以得到最优解,最后通过算例证实了该模型和算法的有效性和实用性,这为跨境电商海外仓选址提供了理论依据和决策支持。     

Modeling a low-carbon garment supply chain

This article attempts to introduce indirect carbon emission and trade-credit concept in a network optimisation model for sustainable supply chain. The proposed model optimises total cost, total direct carbon emission, total indirect emission in the form of embodied carbon footprint of the raw material and total trade-credit amount over the purchased item in a supply chain. The model calculates the total cost by considering purchasing cost, logistics cost, handling cost and manufacturing cost. It attempts to measure the direct emission involved in manufacturing and logistics operations. The model has the capability to consider dissimilar trucks used for transportation according to their operating cost and carbon emission. Multi-objective goal programming is applied to deal with four objectives to find a tradeoff among these objectives. The result suggests that managers should capture the direct as well as the indirect emission which helps in arriving at appropriate strategy for a sustainable supply chain. The effectiveness of the proposed model is demonstrated through a case of a garment supply chain. This model also supports in deciding appropriate goal for carbon emission, supply chain costs, etc.     

Equivalent Alternate Solutions for the Tour Scheduling Problem*

Achieving minimum staffing costs, maximum employee satisfaction with their assigned schedules, and acceptable levels of service are important but potentially conflicting objectives when scheduling service employees. Existing employee scheduling models, such as tour scheduling or general employee scheduling, address at most two of these criteria. This paper describes a heuristic to improve tour scheduling solutions provided by other procedures, and generate a set of equivalent cost feasible alternatives. These alternatives allow managers to identify solutions with attractive secondary characteristics, such as overall employee satisfaction with their assigned tours or consistent employee workloads and customer response times. Tests with both full-time and mixed work force problems reveal the method improves most nonoptimal initial heuristic solutions. Many of the alternatives generated had more even distributions of surplus staff than the initial solutions, yielding more consistent customer response times and employee workloads. The likelihood of satisfying employee scheduling preferences may also be increased since each alternative provides a different deployment of employees among the available schedules.     

Intelligent Procedures for Intra‐Day Updating of Call Center Agent Schedules

For nearly all call centers, agent schedules are typically created several days or weeks before the time that agents report to work. After schedules are created, call center resource managers receive additional information that can affect forecasted workload and resource availability. In particular, there is significant evidence, both among practitioners and in the research literature, suggesting that actual call arrival volumes early in a scheduling period (typically an individual day or week) can provide valuable information about the call arrival pattern later in the same scheduling period. In this paper, we develop a flexible and powerful heuristic framework for managers to make intra‐day resource adjustment decisions that take into account updated call forecasts, updated agent requirements, existing agent schedules, agents' schedule flexibility, and associated incremental labor costs. We demonstrate the value of this methodology in managing the trade‐off between labor costs and service levels to best meet variable rates of demand for service, using data from an actual call center.     

随机需求下基于“自营+外包”模式的配送中心选址-配送问题研究

针对顾客需求量不确定情况下末端配送中心选址及提前备货问题，提出了基于“自营+外包”配送模式的配送中心选址-配送问题。以自营配送中心的固定运行成本、提前备货成本和各种场景下的自营配送成本、外包配送成本以及缺货损失成本的期望值之和最小化为目标，建立了两阶段连续型随机规划模型。第一阶段确定自营配送中心的选址位置和各个配送中心的提前备货量；第二阶段确定各种场景下的自营配送货运量、外包配送货运量和客户点的缺货量等，使总成本期望值达到最小。基于Monte Carlo抽样理论设计了求解模型的样本均值近似方法；以及求解大规模问题L-shaped分解算法。通过模拟算例验证了两阶段随机规划模型的优越性和样本均值近似方法的有效性；并对自营配送中心固定运行成本、单位商品的自营配送成本和外包配送成本等进行灵敏度分析，得到了不同参数对应的最优配送策略，结果表明，正常情况下“自营+外包”配送模式是企业的最佳选择。本文同时将配送中心选址和提前备货量作为随机规划模型的第一阶段决策变量，可以帮助企业降低物流成本、提高顾客的满意度。     

Optimal Configuration of a Service Delivery Network: An Application to a Financial Services Provider

Driven by market pressures, financial service firms are increasingly partnering with independent vendors to create service networks that deliver greater profits while ensuring high service quality. In the management of call center networks, these partnerships are common and form an integral part of the customer care and marketing strategies in the financial services industry. For a financial services firm, configuring such a call center service network entails determining which partners to select and how to distribute service requests among vendors, while incorporating their capabilities, costs, and revenue‐generating abilities. Motivated by a problem facing a Fortune 500 financial services provider, we develop and apply a novel mixed integer programming model for the service network configuration problem. Our tactical decision support model effectively accounts for the firm's costs by capturing the impact of service requirements on vendor staffing levels and seat requirements, and permits imposing call routing preferences and auxiliary service costs. We implemented the model and applied it to data from an industry partner. Results suggest that our approach can generate considerable cost savings and substantial additional revenues, while ensuring high service quality. Results based on test instances demonstrate similar savings and outperform two rule‐based methods for vendor assignment.     

Peer Pressure

We present a model where agents care about their neighbors' actions and can pressure them to take certain actions. Exerting pressure is costly for the exerting agent and it can impact the pressured agents by either lowering the cost of taking the action (which we call “positive pressure”) or else by raising the cost of not taking the action (which we call “negative pressure”). We show that when actions are strategic complements, agents with lower costs for taking an action pressure agents with higher costs, and that positive pressure can improve societal welfare. More generally, we detail who gains and who loses from peer pressure, and identify some circumstances under which pressure results in fully (Pareto) optimal outcomes as well as circumstances where it does not. We also point out differences between positive and negative pressure. (JEL: Z13, D62, C72, D85)     

Stakeholder Perspectives on E‐Waste Take‐Back Legislation

In this study, we compare two common forms of product take‐back legislation implementation: (i) manufacturer‐operated systems, where the state imposes certain take‐back objectives on manufacturers, and (ii) state‐operated systems, where manufacturers or consumers finance take‐back through recovery fees. We show that their impacts on different stakeholders, that is, social welfare, manufacturers, consumers, and the environment, can be significantly different and stakeholder preferences for these models vary depending on the operating environments (e.g., production and take‐back costs, and environmental externalities). We also consider the impact of operational externalities such as operating and monitoring costs, and show how they affect stakeholder preferences.     

Revenue Management Through Dynamic Cross Selling in Call Centers

This paper models the cross‐selling problem of a call center as a dynamic service rate control problem. The question of when and to whom to cross sell is explored using this model. The analysis shows that, under the optimal policies, cross‐selling targets may be a function of the operational system state. Sufficient conditions are established for the existence of preferred calls, i.e., calls that will always generate a cross‐sell attempt. These provide guidelines in segment formation for marketing managers, and lead to a static heuristic policy. Numerical analysis establishes the value of different types of information, and different types of automation available for cross selling. Increased staffing for the same call volume is shown to have a positive and increasing return on revenue generation via cross selling, suggesting the need to staff for lower loads in call centers that aim to be revenue generators. The proposed heuristic leads to near optimal performance in a wide range of settings.     

基于Stackelberg博弈的变质物品分销网络设计模型

研究了一类短销售期的变质物品的分销网络设计问题.假定零售商的缺货成本依赖于分配给为其提供服务的分销中心的库存成本,供应商在销售期末给零售商提供第二次订货机会,供应商根据零售商的订货决策确定分销中心的最优选址和确定每个分销中心为哪些零售商提供服务,从而最小化总的运作成本(选址成本,运输成本,库存成本和变质成本),其中分销中心的运输成本和库存成本依赖于零售商确定的订货数量;而零售商则根据供应商的决策确定自身的最优订货决策,利用Stackelberg博弈分析的方法,建立了一类变质物品的分销网络设计模型,并使用拉格朗日松弛算法求解,最后通过数值算例分析了模型最优解对于参数的敏感性.     

Value-Based Routing and Preference-Based Routing in Customer Contact Centers

Telephone call centers and their generalizations—customer contact centers—usually handle several types of customer service requests (calls). Since customer service representatives (agents) have different call-handling abilities and are typically cross-trained in multiple skills, contact centers exploit skill-based routing (SBR) to assign calls to appropriate agents, aiming to respond properly as well as promptly. Established agent-staffing and SBR algorithms ensure that agents have the required call-handling skills and that call routing is performed so that constraints are met for standard congestion measures, such as the percentage of calls of each type that abandon before starting service and the percentage of answered calls of each type that are delayed more than a specified number of seconds. We propose going beyond traditional congestion measures to focus on the expected value derived from having particular agents handle various calls. Expected value might represent expected revenue or the likelihood of first-call resolution. Value might also reflect agent call-handling preferences. We show how value-based routing (VBR) and preference-based routing (PBR) can be introduced in the context of an existing SBR framework, based on static-priority routing using a highly-structured priority matrix, so that constraints are still met for standard congestion measures. Since an existing SBR framework is used to implement VBR and PBR, it is not necessary to replace the automatic call distributor (ACD). We show how mathematical programming can be used, with established staffing requirements, to find a desirable priority matrix. We select the priority matrix to use during a specified time interval (e.g., 30-minute period) by maximizing the total expected value over that time interval, subject to staffing constraints.     

基于电商承诺送达机制的多目标低碳MDVRP优化研究

针对存在多配送站的电商物流配送问题,首先,考虑实际装载量对物流配送过程中车辆燃料消耗量的影响,建立燃料消耗量模型,并结合电商平台的承诺送达机制,构建配送延迟时间函数。随后,提出了以最小化物流成本和延迟收货时间的多目标多配送站车辆路径规划问题,建立该问题的混合整数规划模型。再次,采用基于分解的多目标遗传求解算法对问题进行求解。该算法采用矩阵编码的方式,设计了基于贪婪搜索策略的启发式初始化方法,考虑到贪婪搜索策略容易陷入局部最优的劣势,在算法迭代过程中,允许部分不可行解存在以扩大解空间的搜索范围,并进一步设计了遗传算法的交叉和变异算子。最后,以具体物流配送案例进行数值实验,实验结果表明所设计的算法对求解本文模型是有效的。     

Cost Efficiency Benchmarking for Operational Units with Multiple Cost Drivers

We consider the activity‐based costing situation, in which for each of several comparable operational units, multiple cost drivers generate a single cost pool. Our study focuses on published data from a set of property tax collection offices, called rates departments, for the London metropolitan area. We define what may be called benchmark or most efficient costs per unit of driver. A principle of maximum performance efficiency is proposed, and an approach to estimating the benchmark unit costs is derived from this principle. A validation approach for this estimation method is developed in terms of what we call normal‐like‐or‐better performance effectiveness. Application to longitudinal data on a single unit is briefly discussed. We also consider some implications for the more routine case when costs are disaggregated to subpools associated with individual cost drivers.     

A MILP model for the long term academic staff size and composition planning in public universities

This paper proposes a model for dealing with the long term staff composition planning in public universities. University academic staff is organized in units (or departments) according to their field of expertize. The staff for each unit is distributed in a set of categories, each one characterized by their teaching hours, cost and other specificities. Besides the use for planning (and updating a plan), the model can be used to assess the impact that different strategies may have on the personnel costs and the structure of a university. The proposed model is formulated generally, so it can be applied to different types of universities attending to their characteristics. The model is applied to a real case and validated by means of a computational experiment considering several scenarios. The analysis is focused on achieving a preferable academic staff composition under service level constraints while also minimizing the associated economic expenditures considering a long term horizon. The results show that the model successes in approaching the staff composition to a previously defined pattern preferable one.     

A sustainable second-generation biodiesel supply chain network design problem under risk

This paper presents a multi-objective possibilistic programming model to design a second-generation biodiesel supply chain network under risk. The proposed model minimizes the total costs of biodiesel supply chain from feedstock supply centers to customer centers besides minimizing the environmental impact (EI) of all involved processes under a well-to-wheel perspective. Non-edible feedstocks are considered for biodiesel production. Variable cultivation cost of non-edible feedstock is assumed to be non-linear and dependent upon the amount of cultivated area. New formulation of possibilistic programming method is developed which is able to minimize the total mean and risk values of problems with possibilistic-based uncertainty. To solve the proposed multi-objective model, a hybrid solution approach based on flexible lexicographic and augmented ɛ-constraint methods is proposed which is capable to find appropriate efficient solutions from the Pareto-optimal set. The performance of the proposed possibilistic programming method as well as the developed solution approach are evaluated and validated through conducting a real case study in Iran. The outcome of this study demonstrates that high investment cost is required for improving the environmental impact and risk of sustainable biodiesel supply chain network design under risk. Decision maker preferences are required for suitable trade-off among total costs, risk values and environmental impact.     

Home healthcare integrated staffing and scheduling

Workforce planning for home healthcare represents an important and challenging task involving complex factors associated with labor regulations, caregivers’ preferences, and demand uncertainties. This task is done manually by most home care agencies, resulting in long planning times and suboptimal decisions that usually fail to meet the health needs of the population, to minimize operating costs, and to retain current caregivers. Motivated by these challenges, we present a two-stage stochastic programming model for employee staffing and scheduling in home healthcare. In this model, first-stage decisions correspond to the staffing and scheduling of caregivers in geographic districts. Second-stage decisions are related to the temporary reallocation of caregivers to neighboring districts, to contact caregivers to work on a day-off, and to allow under- and over-covering of demand. The proposed model is tested on real-world instances, where we evaluate the impact on costs, caregiver utilization, and service level by using different recourse actions. Results show that when compared with a deterministic model, the two-stage stochastic model leads to significant cost savings as staff dimensioning and scheduling decisions are more robust to accommodate changes in demand. Moreover, these results suggest that flexibility in terms of use of recourse actions is highly valuable as it helps to further improve costs, service level, and caregiver utilization.     

Technological innovation and operational effectiveness: their role in achieving performance improvements

The purpose of this article is to examine the role of the alignment between technological innovation effectiveness and operational effectiveness after the implementation of enterprise information systems, and the impact of this alignment on the improvement in operational performance. Confirmatory factor analysis was used to examine structural relationships between the set of observed variables and the set of continuous latent variables. The findings from this research suggest that the dimensions stemming from technological innovation effectiveness such as system quality, information quality, service quality, user satisfaction and the performance objectives stemming from operational effectiveness such as cost, quality, reliability, flexibility and speed are important and significantly well-correlated factors. These factors promote the alignment between technological innovation effectiveness and operational effectiveness and should be the focus for managers in achieving effective implementation of technological innovations. In addition, there is a significant and direct influence of this alignment on the improvement of operational performance. The principal limitation of this study is that the findings are based on investigation of small sample size.     

A Soft-Path Solution to Risk Reduction by Modeling Medical Waste Disposal Center Location-Allocation Optimization

The risk of medical waste pollution and huge demand of daily medical waste disposal pose great difficulties to medical waste management. Establishing medical waste disposal centers (MWDCs) is considered one of the ways to reduce the environmental and public risk of medical waste pollution. However, how to serve the medical waste disposal demand in optimal MWDCs’ locations is a key challenge due to the complexity of the whole system and relationships among stakeholders. This article develops a soft-path solution for reducing risks as well as mitigating the related costs by optimizing the MWDC location-allocation problem. A risk mitigation-oriented bilevel equilibrium optimization model is developed for modeling the Stackelberg game behavior between the local government and the medical institutions. The objectives of the local government are minimizing the total risk of loss, the subsidy costs, and the investment cost of building the MWDCs, while minimizing the disposal and transportation costs are the objectives at the medical institution level. Fuzzy random variables are introduced by combining insufficient historical data with expert knowledge via consulting surveys to describe the coexisting uncertainties in the data. To solve the model, a hybrid approach combined with the interactive fuzzy programming technique and an Entropy-Boltzmann selection-based genetic algorithm are designed and tested. The Chengdu Medical Waste Disposal Centers Planning Project is used as a practical application. The results show that it is possible to achieve a balanced market with higher economic efficiency and significantly reduced risk through an appropriate principle of interactive actions between the bilevel stakeholders.     

Physician perspectives on the structure and function of group practice HMOs

This article explores physicians' perspectives regarding how their HMOs function and their satisfaction with and loyalty to HMOs. Three HMOs were studied: a mature (28-year-old) staff model, a 16-year-old staff model, and a 13-year-old group model with both HMO and fee-for-service patients. While these HMOs were found to vary somewhat in terms of emphasis on patient care versus costs, methods used to control costs and degrees of centralization of decision making, they all received high overall satisfaction and loyalty scores. The staff model HMO with a more decentralized decision making structure received the highest satisfaction/loyalty score from its physicians. The degree to which physicians perceive the HMO to be effective and supportive and the use of educational programs and peer review to influence resource use were also found to be significantly related to physician satisfaction and loyalty.     

Modeling and optimizing an agro-supply chain considering different quality grades and storage systems for fresh products: a Benders decomposition solution approach

This paper proposes a mathematical model in the context of agro-supply chain management, considering specific characteristics of agro-products to assist purchase, storage, and transportation decisions. In addition, a new method for determining the required quality score of different types of products is proposed based on their loss factors and purchasing costs. The model aims to minimize total cost imposed by purchasing fresh products, opening warehouses, holding inventories, operational activities, and transportation. Two sets of examples, including small and medium-sized problems, are implemented by general algebraic modeling language (GAMS) software to evaluate the model. Then, Benders decomposition (BD) algorithm is applied to tackle the complexity of solving large-sized instances. The results of both GAMS and BD are compared in terms of objective function values and computational time to demonstrate the efficiency of the BD algorithm. Finally, the model is applied in a real case study involving an apple supply chain to obtain managerial insights.