New ways of working (NWW): work space and cultural change in virtualizing organizations

ABSTRACT

This study offers a grounded theory of ‘new ways of working’ (NWW), an organizational design concept of Dutch origin with a global relevance. NWW concern business solutions for flexible workspaces enabled by digital network technologies. Theoretically, NWW are analysed with reference to Lefebvre’s theory on the ‘production of space’ and are defined along three dimensions: the spatiotemporal ‘flexibilization’ of work practices, the ‘virtualization’ of the technologically pre-defined organization, and the ‘interfacialization’ of meaning making in the lifeworld of workers. Empirically, NWW are explored in a case study of an insurance company which in 2007 radically implemented NWW. The case study consists of a longitudinal – before and after implementation – research based on ethnographic fieldwork, conducted in 2007 and 2010. The article contributes with a conceptual framework for the analysis and management of NWW, and highlights contradictions and ambiguities in the implementation and appropriation of this innovative organizational design.     

Non‐job work/unpaid caring: Gendered industrial relations in long‐term care

This article explores the operation of gender and industrial relations in long‐term care work or nursing home work, ‘from within’ the experience of the predominantly female workforce in seven unionized facilities in Canada. Drawing on qualitative case study data in non‐profit facilities, the article argues that the main industrial relations challenges facing long‐term care workers are that their workplace priorities do not fit within existing, gendered, industrial relations processes and institutions. This article starts from the experience of women and threads this experience through other layers of social organization such as: global and local policy directions including austerity, New Public Management, and social and healthcare funding; industrial relations mechanisms and policy; and workers’ formal [union] and informal efforts to represent their interests in the workplace. The strongest themes in the reported experience of the women include: manufacturing conditions for unpaid work; increasing management and state dependence on unpaid care work; fostering loose boundaries; and limiting respect and autonomy as aspects of care work. The article extends the feminist political economy by analysing the links between the policies noted above and frontline care work. Building on gendered organizational theory the article also introduces the concept of non‐job work and suggests a fourth industrial relations institution, namely the needs and gendered expectations of residents, families and workers themselves, operating within the liminal spaces in care work.     

Rethinking Girls “At-Risk”

Abstract

This conceptual article critically analyzes influential theoretical frameworks concerning adolescent female development, including psychosocial identity stage theory, person-in-environment theory, and feminist psychology. Based on the strengths and limitations of these approaches, the author introduces social workers to an emerging framework that addresses the gender, race, and class intersections that contextualize adolescent girls' developmental experiences. This perspective also discusses young women's capacity to resist norms and stereotypes in their search for an authentic identity. This innovative theory complements a strengths-based approach to social work and can be used to guide research andpractice with this population.     

Employment Among Current and Former Welfare Recipients: A Literature Review

ABSTRACT

The primary goal of welfare reform is to move recipients from welfare to work. Several factors influence the employment of welfare recipients. The purpose of this content analysis is to offer a comprehensive understanding of employment characteristics and important personal, family, and employment characteristics that either promote or deter employment among current and former welfare recipients. Social workers need a comprehensive understanding of these factors in order to design policy and social work interventions. This article is a content analysis of the results of empirical research studies. Implications and recommendations are offered based on the review of empirical research on current and former welfare recipients.     

Producing Migrant Domestic Work: Exploring the Everyday Political Economy of Malaysia's ‘Maid Shortage’

Abstract

The article considers how the employment of domestic workers by middle-class Malaysian households has been thrown into flux by the imposition of bans on the sending of workers by states such as Indonesia and Cambodia, as well as the decline in numbers of women seeking employment as domestic workers in Malaysia and rising employment costs. This article does not seek to focus on the high-level policy negotiations and disputes that have come to characterize systems of temporary return migration for domestic work in Asia, but to focus in on the everyday political economies (of social reproduction, work, and everyday agency) that constitute the conditions of possibility within which bilateral disputes and labour agreements between Southeast Asian states take shape. We examine three dimensions of migration for domestic work in Southeast Asia in ways that bring together literatures on everyday life and social reproduction. These interconnected yet distinct dimensions are (a) the relationship between strategies to boost remittances and flows of workers from some of the most impoverished parts of Southeast Asia; (b) the centrality of low-cost migrant domestic workers to Malaysian middle-class ‘success stories’, and (c) the day-to-day production of ‘good’ worker subjects—a process that is actively and constantly resisted by workers themselves. The article provides important insights into the mechanisms through arenas of everyday life—and the household in particular—are transformed; becoming sites for the ever widening and deepening of the market economy.     

Breastfeeding and employment: A propensity score matching approach

ABSTRACT

It is well established within the scholarship on work and the family that many women experience difficulty juggling work and family responsibilities. Challenges to breastfeeding after giving birth are a specific manifestation of this work–family conflict. Many women report that they are unable to continue breastfeeding upon return to paid work. In this article, I analyze a subsample of 746 women from the United States Infant Feeding Practices Survey II to assess the effect of new mothers’ employment status and workplace characteristics on breastfeeding duration. This research reveals that new mothers who return to paid employment within three months of giving birth breastfeed an average of five fewer weeks than new mothers who do not return to paid work for three months or more. In addition, among mothers who return to paid work within three months, full-time workers breastfeed an average of more than 15 fewer weeks than part-time workers. These substantial differences in the duration of breastfeeding suggest that women face significant obstacles to combining paid work and mothering in the postpartum period.     

Global value chains in international knowledge work: networks,stratifications and labour markets

In this article, I aim to cast light on the arguably indeterminate phenomenon of the global labour market (GLM) by placing the focus on an industry that has sometimes been perceived as epitomizing homogeneity and ‘world flatness’ in its deployment of geographically dispersed knowledge workers, that of international software development. Engaging in a sanguine analysis of this industry with reference to an empirical study of outsourcing to Ukraine it is revealed that labour markets servicing ICT (Information and communication technology) are subject to deep, if fluctuating, social stratifications. With reference to the notion of the global value chain (GVC), 1 1 ¹GVC analysis focuses on the governance patterns and relational dynamics between lead and supplier firms at the sectoral level. The GVC and its predecessor, the global commodity chain (GCC) focus on the inter‐firm linkages and especially power relations between different actors (Feuerstein 2013). The similar concept of global production network (GPN) concerns the broader set of relations of power, positionality and value capture between all relevant firm and extra firm actors within a network (Thompson 2013). For this study on sourcing in the global software industry, the term GVC will be utilized throughout.
the significance of factors such as knowledge, language, citizenship and age as labour market differentiators for knowledge work is brought to the fore.     

Evolving Ethical Standards in the Digital Age

ABSTRACT

Ethical standards in social work have matured significantly since the formal inauguration of the profession in the late 19th century. This article traces the global evolution of ethical standards in social work, focusing especially on current challenges in the digital age. The author discusses changes over time in social workers’ understanding of ethical issues and development of conceptual frameworks and protocols for managing them. Social workers’ increasing use of digital technology poses novel and unprecedented ethical challenges pertaining to privacy, confidentiality, informed consent, professional boundaries, conflicts of interest, documentation, client abandonment, and professionalism, among others. The article outlines emerging ethical standards designed to help social workers manage ethical challenges in the digital age.     

WORKERS, FIRMS, AND THE DOMINANT IDEOLOGY:

Theorists of work and class relations have argued that organizational processes within the monopoly 'core' induce employees to identify with the firm and consent to the social relations of production. The adequacy of this 'hegemony' thesis is evaluated using data from two Bell operating companies, whose workers hold relatively high-paying primary sector jobs and are exposed to a strong corporate culture. Although these factors should favor the thesis of managerial hegemony, the data provide only limited support. In fact, an oppositional consciousness is fairly common among the workers, but with marked variations between occupational groups. The data indicate that hegemony theory inflates the role of ideological mechanisms in the reproduction of managerial control and underestimates workers' capacity to form a critical consciousness of the employment relationship. Worker consent should be viewed as problematic—that is, as exceptional, occurring only under specific social and organizational conditions.     

Growth of public relations research networks: a bibliometric analysis

ABSTRACT

This research reported and expanded on a 6-year citation study of published scholarly research in public relations that occurred between 2010 and 2015. This analysis built on the work of Pasadeos and his collaborators, who examined the literature’s most-cited works from the 2000s and 1990s, respectively, and studied the field’s research network. Moreover, this study expanded the scope of coverage by adding three international journals. Overall, this study found that public relations scholarship experienced quantitative and qualitative leaps during the last decade, and the areas of excellence theory, relationship management, and crisis communication were heavily researched across the journals examined, whereas stakeholder and corporate communication are major study areas in the international journals.     

Managing the Sex Industry

This paper consists of a panel discussion of the merits and demerits of the regulation or legalization of the sex industry. The contributors are an academic researcher, a policy adisor, an agency network co-ordinator and a sex-worker representative. The debate covers sex work and the law; attitudes of courts, police and public; the conditions and exploitation of sex workers; the distinction between voluntary and non-voluntary sex work. The sex industry, it is argued, is a challenging arena for exploration by management and organization theory.     

Reshaping the social contract: emerging relations between the state and informal labor in India

As states grapple with the forces of liberalization and globalization, they are increasingly pulling back on earlier levels of welfare provision and rhetoric. This article examines how the eclipsing role of the state in labor protection has affected state–labor relations. In particular, it analyzes collective action strategies among India’s growing mass of informally employed workers, who do not receive secure wages or benefits from either the state or their employer. In response to the recent changes in state policies, I find that informal workers have had to alter their organizing strategies in ways that are reshaping the social contract between state and labor. Rather than demanding employers for workers’ benefits, they are making direct demands on the state for welfare benefits. To attain state attention, informal workers are using the rhetoric of citizenship rights to offer their unregulated labor and political support in return for state recognition of their work. Such recognition bestows informal workers with a degree of social legitimacy, thereby dignifying their discontent and bolstering their status as claim makers in their society. These findings offer a reformulated model of state–labor relations that focuses attention on the qualitative, rather than quantitative, nature of the nexus; encompasses a dynamic and inter-dependent conceptualization of state and labor; and accommodates the creative and diverse strategies of industrial relations being forged in the contemporary era.

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Environmental Social Work: Accounting for Gender in Climate Disasters

Abstract

The person-in-the-environment concept has largely been interpreted by social workers to indicate social networks and relationships, ignoring the physical environment and its complex impact on human health and wellbeing. This article examines the environmental domain, noting the critical role social workers can have in this field as a consequence of climate events and global warming. The article notes the significance of gender as a key factor in vulnerability to disasters and outlines the need for social workers to consider gender as a critical indicator in their work in this emerging area. Embodiment, connection to place, poverty, and cultural awareness are also significant, but often overlooked, factors in a social work response to environmental disasters. Ecological and ecofeminist theories give a direction for social work theory and practice in the postdisaster space. The article challenges social workers to reconsider the person-in-the-environment as a complex and critical emerging domain of social work theories and practice, a domain where gender awareness is fundamental.     

‘Escaping’ managed labour migration: worker exit as precarious migrant agency

ABSTRACT

This article narrows in on the mundane yet extraordinary events surrounding migrant farm workers’ decisions to leave their state-approved employment and to seek a better life in Canada outside of state-managed circulatory labour migration. In so doing, this research contributes to conceptualisations of precarity, and of precarious status in particular, that are beginning to recognise its effects not only on workers’ economic survival, but also the more ordinary daily conditions surrounding workers’ sense belonging and personal autonomy. In their refusal to accept the terms of their contractual circulatory labour migration agreements through what is conceptualised here as an act of ‘escape’, workers claim a space of belonging that contradicts the precarity of their formal citizenship status. In carving out a space in which they may perform autonomy and self-determination in daily life, however, this rejection of contingent citizenship status intensifies the precarious material conditions governing workers’ relationship to the state.     

Introduction

Empirical studies of occupational structure in South Africa have tended to be unsatisfactory, detailed work on small sectors of the economy coexisting with across‐the‐board studies too crudely aggregated to allow for a precise assessment of a changing situation. This study presents the results of an analysis by ‘race’ into 14 occupational groups of South African employment outside agriculture, domestic service and the informal sector over the period 1969 to 1977. It argues that over the period there has been a definite increase in the share of owner I manager and, more particularly, petty bourgeois occupations, with a corresponding decline in the proportion of unskilled workers. It also suggests that changes in the ‘racial’ division of labour are more complex than has sometimes been supposed.     

The making of an immigrant niche

"This article speaks to the conceptual and methodological issues in research on the making of an immigrant niche through a case study of immigrant professionals in New York City government." The author argues that "the growth of this immigrant niche resulted from changes in the relative supply of native workers and in the structure of employment, which opened the bureaucracy to immigrants and reduced native/immigrant competition. These shifts opened hiring portals; given the advantages of network hiring for workers and managers, and an immigrant propensity for government employment, network recruitment led to a rapid buildup in immigrant ranks."     

Working precarious careers trajectories: tracing neoliberal discourses in younger workers’ narratives

ABSTRACT

The aim of this article is to explore how, in the context of the post Global Financial Crisis (GFC), some Italian younger workers in a specific geographical region in Italy recount their work trajectories. Drawing on narrative interviews with ten participants (aged between 24 and 30) as part of a research project carried out in the Autonomous region of Aosta Valley in Italy, the article traces discourses closely associated with neoliberalism – the discourses of the entrepreneurial self, employability and self-responsibilisation – through which subjects’ work experiences take shape. Moreover, the analysis highlights how locality, one’s personal relation with the geographical territory, makes more complex the younger people’s negotiations in crafting themselves vis-à-vis precarious employment opportunities and wider socio-economic dynamics in respect of precarious employment opportunities.     

Motivating the Unemployed? Attitudes at the Front Line

Abstract

Underlying employment services policy in many countries is the assumption that the unemployed exhibit a range of deficits. The goal of employment activation programs is to develop self-efficacy. Noting the determinants of self-efficacy, we illustrate how case managers and social workers think about the unemployed and suggest that negative attitudes held by case managers are not conducive to the promotion of self-efficacy, unlike the orientation displayed by social workers. We suggest that employment services, wherever provided, would be significantly improved if social work frameworks informed policy and practices.     

Neo-colonial dynamics in global professional service firms: a periphery perspective

ABSTRACT

This article analyses neo-colonial dynamics at peripheral units of a Western global professional service firm. Drawing on postcolonial theory, an empirical study at global news agency Reuters’ subsidiaries in Mumbai and Bangalore shows how socio-ideological and technocratic control mechanisms allow subsidiary workers to elevate their status, while still cementing their role as dominated in the global hierarchy and silencing any resistance. Thus, on the one hand, it might appear that the global service firm provides periphery units the opportunity to become equals of core units, representing a ‘nurturing’ role achieved by instilling aspirational values and shaping imaginations. On the other hand, coercive and universalising routines such as performance assessments highlight the ambivalent nature of global firm initiatives to incorporate the periphery on an equal footing with core units, demonstrating the countervailing nature of contemporary power relations.     

Informal employment: Two contested policy issues

This article addresses two contested issues of crucial importance to policy, namely: formal labour regulations as a cause of informal employment, and so‐called “voluntary” informal employment. The authors provide theoretical overviews on both issues and an extensive survey of empirical studies on the effects of formal labour regulations on informal employment. The article closes with observations on the relevance of the ILO's four decent work objectives for informal employment and economic development, with particular emphasis on the significance of – and potential for – organizing workers in the informal economy.