Adapting the jury trial for program evaluation: A report of an experience

A portion of the graduate program in clinical community psychology at SUNY Buffalo was subjected to a jury trial as a form of program evaluation. The theory of the trial as evaluation, the problems of implementation, and a posttrial evaluation are discussed. The trial, while time-consuming, especially in its pretrial phases, has the potential for presenting a dramatic picture of a program through the medium of human testimony. The jury was able to arrive at clear decisions on questions put to it, with a high degree of confidence. Decision makers accepted some of the jury's conclusions, and subjective evidence suggests that many of the controversial issues which generated the trial were resolved for the group by the procedure. The posttrial evaluation revealed limitations, such as evidence which was not presented at the trial. The experience proved useful for purposes of interdisciplinary education, providing another lens through which the evaluation problem could be viewed.     

Handling problems of ecological fallacy in program planning and evaluation

The issue of ecological fallacy is highlighted in the use of social area analysis as a method of program planning and evaluation. Data on psychiatric admissions from one catchment area in New York City show misleading cross level generalization to be a real and ever present danger that planners and evaluators should not ignore. A simple method of assessing the degree and major sources of difference between higher (geographic) and lower (sociological) level relationships is illustrated. Suggestions are made regarding ways of clarifying cross level generalizations.     

Case management: lessons from earlier efforts

Case management is a major, new initiative in the provision of community support services to implement public policy of maintaining mental patients in the community. A review of the case management function as used in the anti-poverty program in the 1960s, shows that a case manager works in a task environment consisting of a multitude of independent service agencies, works within the culture of a core service agency, and relates to chronic clients. The case manager's position is shaped by each of these relationships. Each provides dimensions for a formative evaluation of the program. Case management evaluation can identify issues, and document problems to contribute to the rational redesign of our service system.     

Predicted outcomes in a national sample: A source of comparison for program evaluation

The lack of comparison groups is a common problem for researchers conducting evaluations of small, specialized programs. When conventional comparison groups are not available, the authors suggest a possible alternative approach which involves: (a) locating a sub-group in a national study for whom relevant variables have been measured; (b) generating a statistical model which predicts the outcome of interest in the national data; and (c) applying the predictive model to program data, in order to estimate outcomes in the absence of progam intervention. The authors illustrate this new application by presenting the results of an analysis of data from Project Talent, a national manpower study, and discuss its application to the evaluation of a medical training program in New York City.     

Evaluating correctional health care. The lessons of New York City.

New York City's correctional health care system is a complicated one, with many component parts. Correspondingly, the task of developing an evaluation process to assess this system turned out to be complex as well. The major responsibility for developing such a process and for keeping it in motion lies with the Contract Evaluation Unit of the Department of Health. Our experiences in meeting these challenges, as well as the historical and institutional factors that have influenced our efforts, should be of interest to professional groups facing similar tasks in other localities and to readers curious about how particular health service evaluation approaches take form. This article describes our method, how it emerged, and that it entails, with an eye toward identifying what might usefully be applied to the study of other correctional health care services and settings.     

Experimental and contextual models of program evaluation

Evaluation research is one of the most rapidly evolving fields of applied behavioral science. As demand for program assessment has increased, the number of alternative evaluation approaches has also grown. As a result, everyday practitioners have often lacked sufficient guidelines for the choice of appropriate evaluation strategies.The present paper articulates an underlying epistemological distinction between (a) experimental evaluation models which simplify program realities in generalizable analyses of discrete causes and effects, and (b) contextual evaluation models which holistically examine particular program operations. These two evaluation approaches are directed at different purposes and are applicable to different program settings. A topology of program characteristics (breadth of goals, scope of treatment, specificity of results, and clarity of theory) is developed and linked to the appropriateness of experimental and contextual evaluation.     

Network analysis in evaluation: some words of caution

Network analysis, a methodology derived from general systems' theory, can be utilized as a community mental health administrative-evaluation procedure. Evaluation parameters derived from analysis of patient data as they “flow” through a network of agency services, provide measures of systemic functioning. These parameters include “longest paths” and various ratio relationships as evaluation measures of service delivery. The limitations of network analysis are examined by means of conceptual analyses, and phenomena that emerged from research experience. The necessity for both quantitative and qualitative data to ensure a meaningful evaluation of mental health services is explained. Conclusions about the value of the network analysis approach are considered.     

Evaluation readiness: improved evaluation planning using a data inventory framework

Factors intrinsic to many programs, such as ambiguously stated objectives, inadequately defined performance measures, and incomplete or unreliable databases, often conspire to limit the evaluability of these programs. Current evaluation planning approaches are somewhat constrained in their ability to overcome these obstacles and to achieve full preparedness for evaluation. In this paper, the concept of evaluation readiness is introduced as a complement to other evaluation planning approaches, most notably that of evaluability assessment. The basic products of evaluation readiness--the formal program definition and the data inventory framework--are described, along with a guide for assuring more timely and appropriate evaluation response capability to support the decision making needs of program managers. The utility of evaluation readiness for program planning, as well as for effective management, is also discussed.     

The dysfunctional side effects of quantitative indicator production: illustration from mental health care (a message from Chicken Little)

In the current context of economic conservation, accountability and retrenchment from social programs, justification is required in order to maintain human service capacity. In this effort, evaluation is a key component. Yet desire to base action upon information resulting from evaluation must be tempered by increased attention to the effects of the evaluation process. All too often premature application of quantitative indicators formerly used for individual assessment and research to bureaucratic decision making produces side effects that are dysfunctional in nature. Frequently these side effects influence service delivery directly. More insidious, because they are less easily discerned, are distortions introduced into the data by evaluation pressure. These not only delay effects on service but also impair understanding of the very process they are meant to illuminate. In order to illustrate this phenomenon, the author reviews a general literature and utilized examples from mental health care. Common themes are identified and a tentative theory of side effect generation proposed.     

Applicability of standards for evaluations of educational programs, projects and materials in an international setting: Qualitative research

Qualitative studies are much more the practice in Europe and increasingly elsewhere than in the United States. For an international audience, therefore, there needs to be much greater emphasis on qualitative techniques than there is in the standards report. The most difficult ethical problem arises from the conflict between the right to privacy of research subjects and the right to know of audiences. By its nature, qualitative research focuses on the particular, the detailed analysis of the specific incident. It is therefore often difficult to conceal the identity of the individual organisations and people concerned. Even a confidential report might work to the detriment of the subjects studied. Published reports pose the same problem. Have subjects the right to have material they believe to their disadvantage excised from a report even if that renders the report valueless? There are two technical points in the standards document that should be amplified. The first concerns the verification of data. We need to specify procedures to ensure credibility for qualitative studies. The second concern is the specification of quantitative techniques for the analysis of qualitative data. The statement in the standards document is too weak. We need to define much more clearly the steps that should be taken to ensure that qualitative data can be tested rigorously. Finally, there is the problem of collusion, the danger that the qualitative evaluators will select from their material the data which are in conformity with their own predilictions or presuppositions, the expectations of their audience, or the requirements of their sponsors. This problem may be acute in some parts of the world. To be of maximum international value, the standards report needs to be extended and to pay much greater attention to problems arising with qualitative evaluation.     

Resolving conflicting demands on evaluation: A test demonstration of videotex for farmers

Evaluating an innovation for federal, state, and local policymakers and program managers alike entails conflicting demands on the evaluation study. Policymakers at federal, state, and local levels are best assisted by impact evaluations, whereas state and local program managers are best assisted by process evaluations. In-house evaluators often have an advantage in conducting process evaluations; external evaluators generally have an advantage in conducting impact evaluations. A cost-effective approach may be to combine in-house process evaluation and external impact evaluation. This dual approach was found to reduce conflicting demands on the evaluation of an experimental videotex system for agricultural producers.     

Behavioral epidemiology and social area analysis: The study of blackout looting

This article describes the use of social area analytic techniques in the study of the looting which occurred during the Con Edison power failure of July 13 and 14, 1977. Detailed procedures are outlined of the systematic collection and analysis of data which were developed from available data. Analyses contrasting competing explanatory theoretical models for blackout looting are presented. The central dependent variable is ratio of looted to retail stores. Both the numerator and denominator are aggregated to the census tract level.     

Techniques for the analysis of geographic data in evaluation

Although geographic relationships are often an important aspect of a program or system under evaluation, these relationships have frequently been ignored by evaluators. Standard techniques do exist, however, for the analysis of geographic data. This paper presents three such techniques, Geocode Analysis, Trend Surface Analysis, and Social Area Analysis, and discusses their use in evaluation. With these techniques, evaluators can more adequately deal with the questions of geographic relationships which arise in many studies.     

The use of metaevaluation to plan evaluations of conservation programs

The U.S. Department of Energy (DOE) is sponsoring and will be required to evaluate a wide range of conservation programs. The development of evaluation plans for such programs can often be improved by reviewing evaluations that have been done on similar programs. The Residential Conservation Service (RCS), sponsored by DOE, is discussed as an example of how conducting metaevaluations can improve evaluation planning. Many utilities have sponsored programs that are similar to the RCS. A review of the utility program evaluations suggested key methodological issues and data problems that should be considered in the development of an RCS evaluation plan. The implications of these metaevaluation findings for an RCS evaluation plan are discussed.     

Some characteristics of moral problems in evaluation practice

In order to understand better the nature of moral problems in evaluation, an actual incident from evaluation practice is examined. Based on the incident, six characteristics of moral problems are identified and briefly discussed. The types of research needed on moral aspects of evaluation practice are presented, and ways in which the evaluation profession can aid practitioners in dealing with moral problems are outlined.     

“Dirty” research in “real” places: A practitioner's guide to program evaluation in the human services

Traditional models of evaluation have often fallen short of their potential for improving services to clients. Using illustrations from a study of client turnover in group homes for troubled youth, this paper discusses practical ways to increase the impact of program evaluation in human service settings.     

Bridging the qualitative–quantitative divide: Experiences from conducting a mixed methods evaluation in the RUCAS programme

Quantitative and qualitative approaches to planning and evaluation in education for sustainable development have often been treated by practitioners from a single research paradigm. This paper discusses the utility of mixed method evaluation designs which integrate qualitative and quantitative data through a sequential transformative process. Sequential mixed method data collection strategies involve collecting data in an iterative process whereby data collected in one phase contribute to data collected in the next. This is done through examples from a programme addressing the ‘Reorientation of University Curricula to Address Sustainability (RUCAS): A European Commission Tempus-funded Programme’. It is argued that the two approaches are complementary and that there are significant gains from combining both. Using methods from both research paradigms does not, however, mean that the inherent differences among epistemologies and methodologies should be neglected. Based on this experience, it is recommended that using a sequential transformative mixed method evaluation can produce more robust results than could be accomplished using a single approach in programme planning and evaluation focussed on education for sustainable development.