OCLC's claims component: Implementation at CMU

The implementation of OCLC's claims component represents a significant investment in time and money in order to obtain automatic claims or identification of needed issues for perhaps three-quarters of the serial collection. At this early stage, a lack of experience and sureness in applying the component's capabilities to the vagaries of serial publications demands a certain fortitude. A number of concerns appear valid and cast a shadow on the hoped-for results. Implementation further means the establishment of a program for updating vital parts of the component. The training of a specialized team schooled in the nuances of publication schedules and in the synthesis of related library records, and capable of making possibly costly judgments forms the component's foundation. This followed by the training of check-in and related support staff will drive the component and determine its eventual success.