Leading via the heart and mind: The roles of leader and follower emotions,attributions and interdependence

How do followers react to their leaders' emotional expressions, and how do these reactions influence followers' perceptions of their leaders' effectiveness? This research examines cognitive and emotional reactions to leaders' expressions of positive and negative emotions, and demonstrates how these reactions affect perceptions of leadership effectiveness. We show that follower interdependence (dispositional or manipulated) plays an important moderating role in understanding reactions to leaders' emotions. Results of three studies demonstrate that followers not only share their leaders' emotions, but also make attributions about the sincerity of their leaders' intentions, and these attributions affect their perceptions of their leader's effectiveness. Results also demonstrate that interdependent followers are sensitive to leader emotional valence and react more positively to leader positivity; non-interdependent followers do not differentiate positive from negative emotions in their leader. We discuss the implications of our research for the literature on leadership.     

The effects of leader negative emotions on evaluations of leadership in a crisis situation: The role of anger and sadness

While existing literature on leadership articulates the importance of leader emotion, there has been little attention to the potential roles of more specific emotions. Emotions such as anger and sadness have been linked to leaders in times of crisis. The current paper examined the effect of leader emotion on evaluations of leadership in the context of a failed product. In particular, we examined how the expression of anger and sadness influences the evaluation of leaders. Results revealed that a leader expressing sadness was evaluated more favorably than a leader expressing anger. We found that participants' emotion mediated the relationship between leaders' emotion and the evaluation of leaders. Furthermore, accepting responsibility for the crisis led to more favorable evaluations than not accepting responsibility.     

How leader displays of happiness and sadness influence follower performance: Emotional contagion and creative versus analytical performance

Previous studies have found mixed results regarding the influence of positive and negative leader affect on follower performance. We propose that both leader happiness and leader sadness can be beneficial for follower performance contingent on whether the task concerns creative or analytical performance. This proposition was put to the test in two experiments in which leader affective display was manipulated and the performance of (student) participants was assessed. The results supported our hypothesis that a leader's displays of happiness enhance follower creative performance, whereas a leader's displays of sadness enhance follower analytical performance. Contrasting these findings with evidence for a subjective rating of leadership effectiveness, in line with an implicit leadership theory interpretation, leaders were perceived as more effective when displaying happiness rather than sadness irrespective of task type. The second study showed that the effects of leader affective displays on followers' creative performance and perceived leadership effectiveness are mediated by follower positive affect, indicating that emotional contagion partly underlies these effects.     

Leaders' conceptions of followers: Implications for naturally occurring Pygmalion effects

We investigated the relationships between leaders' implicit followership theories (LIFTs) (conceptions of followers) and naturally occurring Pygmalion effects (leaders' high performance expectations that improve follower performance). Results based on 151 workplace leader–follower dyads supported a model of naturally occurring Pygmalion effects. Positive LIFTs led to higher performance expectations, liking, and relationship quality from leaders, which impacted follower performance. Supervisory experience moderated the relationship between positive LIFTs and leaders' performance expectations for their followers, such that the performance expectations of leaders with less supervisory experience were more strongly influenced by their conceptions of followers. Implications of the findings for improving follower performance are discussed. Suggestions for future research are offered: antecedents of LIFTs, negative LIFTs, Golem effects, and role reversed Pygmalion effects, among others.     

The influence of leader core self-evaluation on follower reports of transformational leadership

The role of leader core self-evaluations (CSE) was investigated for its influence on follower perceptions of transformational leadership (TFL) dimensions in a sample of 464 employees and 150 leaders from three Chinese organizations. As hypothesized, after controlling for leaders' and followers' demographic variables and modeling fixed-effects to account for the potential impact of omitted variables, we found that leader CSE was significantly and positively related to follower perception of leader TFL. The result enhances the understanding of TFL antecedents.     

How leaders' emotional displays shape followers' organizational citizenship behavior

We examined the effects of happy and angry expressions of leaders on followers' organizational citizenship behavior (OCB). OCB involves behaviors that benefit an organization, but fall outside of formal job requirements and reward structures (Bateman & Organ, 1983). We show that leaders' emotional displays play a role in encouraging or discouraging OCB. In contrast to previous evidence that anger displays can increase follower motivation and in-role performance, Study 1 (a scenario study among employees of various companies) revealed a decrease in willingness to perform OCB after a leader expressed anger rather than happiness. In Study 2 (a lab experiment involving university students), participants expended less effort working overtime after being confronted with an angry rather than a happy leader. In both studies, the detrimental effects of anger were stronger when the anger was perceived as inappropriate. We conclude that anger may decrease OCB, especially when the target considers it inappropriate.     

Do emotionally perceptive leaders motivate higher employee performance? The moderating role of task interdependence and power distance

Extant emotional intelligence research has examined the relationship between employees' emotional intelligence and their job performance. We developed theory to extend this line of research to the domain of leader–employee relationships. Integrating emotional intelligence research with social exchange theory, we contended that leaders' emotion perceptions enhance employees' job performance. Drawing from social impact theory, we further argued that the strength of this relationship depends upon two contextual variables: within-group task interdependence and power distance. We tested our hypotheses using a sample of 350 employee nested in 74 workgroups. Hierarchical linear modeling results supported the hypothesized relationships between leaders' emotion perceptions and employees' job performance, and revealed that this relationship was strengthened by task interdependence and attenuated by power distance.     

How transformational leadership works during team interactions: A behavioral process analysis

Transformational leadership is generally considered helpful for team functioning. However, the social dynamics underlying the benefits of transformational leadership remain elusive to date. To understand how and why transformational leadership can foster team functioning, this study focuses on leader–follower communication dynamics during team interactions. From the perspective of leadership as social problem solving, we argue that transformational leadership is linked to functional team problem-solving processes because transformational leaders use solution-focused communication (mediator model). In a sample of 30 videotaped problem-solving team meetings from two organizations, we coded transformational leadership style and the verbal behavioral interactions of leaders and team members over the course of their entire meetings (30,128 behavioral units in total). Multilevel results showed that transformational leadership was positively linked to functional problem-solving communication by team members. This positive relationship was mediated by leaders' solution-focused communication. Moreover, at the micro-level of conversational dynamics within the meeting process, lag sequential analysis revealed that leaders' ideas and solutions triggered subsequent solution statements by team members and inhibited counterproductive communication by team members, such as running off topic, criticizing, or complaining. We discuss theoretical and methodological implications for conceptualizing dynamic leader–follower processes as well as managerial implications for leading effective meetings in organizations.     

Leaders' relational self-concept and followers' task performance: Implications for mentoring provided to followers

Using a sample of 137 leader–follower dyads, this study investigated how leaders' relational self-concept relates to the mentoring (career support and psychosocial support) they provide to their followers, and whether followers' task performance moderates this relationship. As expected, leaders with a stronger relational self-concept provided more career support to followers who displayed higher (vs. lower) task performance. However, leaders' relational self-concept was unrelated to their provision of psychosocial support, irrespective of followers' task performance.     

How do you really feel? Effect of leaders' perceived emotional sincerity on followers' trust

We extend research on leadership and emotions by addressing two previously under-researched areas. Prior research has focused primarily on the valence of leaders' displayed emotion and on followers' affective reactions to those displays. In contrast, we examined followers' cognitive reactions to the perceived sincerity of leaders' displayed emotion. Study 1 found that American workers' trust in a leader was related to their perceptions of that leader's emotional sincerity. Study 2 replicated these results among Chinese workers, and further indicated the mechanisms through which perceived emotional sincerity influenced trust and showed how trust influenced performance. The findings demonstrate the importance of including emotional sincerity in studies of leader affect, and suggest the value of adding a cognitive perspective to the current focus on followers' affective reactions to their leaders' emotions.     

The impact of leader emotion display frequency on follower performance: Leader surface acting and mean emotion display as boundary conditions

Theory and evidence suggest leader emotion has an important influence on follower performance. However, we lack a theoretical framework to understand when the frequency of leader emotional displays may or may not explain significant variance in follower performance. To advance knowledge in this emerging line of research, we integrate Emotion As Social Information (EASI) theory with attribution theory to explore boundary conditions of the relationships of the frequencies of positive and negative leader emotional displays with follower performance. Results based on leaders and followers in three organizations show that leader surface acting acted as a boundary condition, neutralizing the effects of the frequencies of positive and negative leader emotional displays toward an individual follower on that follower's performance. In addition, higher frequency of negative emotional displays shown by the leader to all group members acted as a boundary condition, neutralizing the effect of the frequency of negative leader emotional displays toward an individual follower on that follower's performance. This work advances our understanding of the way the frequency of leader emotional displays may influence follower performance, introduces new types of contingency factors to the leader emotion area, and helps extend emotional labor theory to the leadership context.     

Charisma and organizational change: A multilevel study of perceived charisma,commitment to change,and team performance

What makes people perceive a leader as charismatic, and how do team leaders obtain performance outcomes from their followers? We examine leaders in times of organizational change and investigate the mechanisms through which leaders' change-promoting behaviors are associated with team performance. In a multilevel mediation model, we propose that the indirect relationship between change-promoting behaviors and team performance is sequentially transmitted through followers' perceptions of charisma and followers' commitment to change. A study of 33 leaders and 142 followers provides empirical support for the model, using multilevel structural equation modeling to analyze top-down relationships between leaders and followers and bottom-up relationships between followers and team outcomes. Results suggest that team leaders are perceived as more charismatic when they engage in change-promoting behaviors. These behaviors facilitate team performance through individual followers' perceived charisma and commitment to change.     

Perceptions of and reactions to leader toxicity: Do leader–follower relationships and identification with victim matter?

This experimental study examined the influence of leader–follower relationships (i.e., LMX) and target salience on perceptions of leader toxicity and intentions to challenge the leader. There are no studies that evaluate the effect of leader–follower relationships on these two variables. Participants (n = 298) with work experience viewed a video of a leader acting in a destructive manner toward a target. As predicted, LMX out-group participants perceived the leader to be toxic to a greater extent than participants with favored status, and indicated greater intent to challenge the leader. With regard to target salience, the results also showed that observers perceived the leader to be toxic to a greater extent when the leader was targeting someone in their LMX grouping, but there were no significant differences in challenging intentions based on the target's LMX status. Implications for leaders, followers, and organizations are discussed.     

Followers' Personality and the Perception of Transformational Leadership: Further Evidence for the Similarity Hypothesis

Managers and supervisors are thought to affect their followers' attitudes and behaviour. Within leadership research, behaviour of leaders and managers is usually considered as the independent variable whilst followers' reactions are considered the dependent variable. In this study, we reverse this order and investigate the degree to which the evaluation of leadership is a result of followers' perceptions and attributions. In order to corroborate and extend previous experimental research, a field study was conducted to analyse the influence of followers' personality and perceived leader personality on followers' perception of leadership within an organizational setting. The results provide further evidence that followers' personality influences the perception of transformational leadership and commitment to the supervisor. Moreover, the perception of leaders' personality was related to the perception of leadership and commitment to the supervisor. The finding that the perception of supervisors' personality mediates both the relationship between followers' personality and the perception of leadership and commitment provides support for the similarity hypothesis. Results are discussed in the light of feedback and leader development.     

The mediating effects of leader integrity with transparency in communication and work engagement/performance

We examined in a 3-month longitudinal study how leader behavioral integrity relates to individual follower work engagement, and how that relationship, in turn, connects to performance. We hypothesized that ratings of leader behavioral integrity would mediate the relationship between leader transparent communication and follower work engagement, which would also have a positive relationship with performance. We tested our hypotheses using data collected from military cadets (n = 451), who each rated their respective leader. Our findings show that followers who rated their leaders as exhibiting more transparent communication at Time 1, also rated themselves as more engaged in their work role at Time 2 (3 weeks later), and that their perceptions of leader behavioral integrity mediated that relationship. Follower engagement also positively related to third-party ratings of follower performance at Time 3 lagged 3 months. We discuss the implications of these findings for research on leader integrity, authenticity, follower engagement, and performance.     

Evolutionary leadership theory and economic voting: Warmth and competence impressions mediate the effect of economic perceptions on vote

Leaders' persona and the state of the economy are among the two most salient topics during election campaigns. Existing scholarship treats these as two independent or even competing factors. Economic perceptions are overlooked as cues for leader evaluations, while leader evaluations rarely enter considerations of the economic vote. This article builds on evolutionary leadership theory to bridge these distant literatures. It proposes that evaluating leaders' performance based on the resources available to group members may have improved followers' fitness ancestrally. Accordingly, it predicts that the effect of economic perceptions on vote choice is mediated by leaders' warmth and competence impressions in modern democracies. To test these predictions, the article first analyzes representative survey data from seventeen elections in three countries (USA, Australia and Denmark). Second, it relies on two original, well-powered manipulation-of-process experiments to test the validity of the causal claims.     

Not Threats,but Resources: An Investigation of How Leaders React to Employee Constructive Voice

This research aims to investigate whether or not leaders, one of the main recipients of employee voice, develop good relationships with those who speak up. Drawing on resource theory and social exchange theory, we contend that constructive voice provides both information and affect resources to the leader, which in turn promote a resource-based exchange relationship with the leader (i.e., leader–member exchange; LMX). We further propose that leaders with an originality cognitive style are more likely to capture the resource value of constructive voice, while leaders who closely follow rules might not view constructive voice in a positive way, thus affecting their LMX relationships with the focal employee. Through a two-wave field survey among 199 leader–follower dyads (Study 1) and a vignette-based experiment among 221 leaders (Study 2), we found that leaders, especially leaders who advocated high originality, developed high-quality LMX relationships with those who engaged in constructive voice due to their perceptions of affect but not information resource.     

A follower-centric approach to the vision integration process

Leaders increasingly understand the importance of involving followers in the vision implementation process. Viewing vision as a guiding framework that may or may not be adopted by followers throughout the organization, we test a model of the leader–follower communication processes involved in linking vision with follower work behaviors and decisions. Using a cross-sectional research design, we examine the basic relationships in a hypothesized model of the vision integration process. Employees from a health maintenance organization (HMO) (N = 340) completed surveys concerning leader–follower communication, perceptions of the company's vision, and its integration into their work behaviors. Not surprisingly, leader–follower communication regarding vision is crucial. More importantly, how the vision is understood and integrated by followers into work behaviors and decisions significantly predicts commitment, job satisfaction, and supervisory ratings of performance. Based on these findings, a more follower-centered conceptualization of vision is offered.     

Leadership and emotion management for complex tasks: Different emotions,different strategies

Emotions in the workplace influence a number of critical cognitive tasks including information processing and decision-making. Moreover, the effect of emotion on these operations is often emotion-specific. Given these unique effects, leaders may need to learn how to manage subordinates' discrete emotions, and not just general affect. This laboratory experiment examined the effects of leaders suggesting different regulation strategies after subordinates experienced anger or pessimism. Effects of these emotions under different leader-facilitated regulation strategies were evaluated with respect to planning, a critical organizational task, and perceptions of leader effectiveness. Results demonstrated that the type of leader-facilitated regulation strategy moderates the relationships of anger and pessimism to planning. The findings imply that leaders should understand the differential effects of discrete emotions, and be prepared to help subordinates manage emotions accordingly.     

The role of self-regulation in developing leaders: A longitudinal field experiment

A longitudinal field experiment examined a leader self-regulation intervention in teams engaged in a Business Strategy Module (BSM) of a University course. The BSM, which is an integral part of the degree programme, involved teams of four or five individuals, under the direction of a leader, working on a (simulated) car manufacturing task over a period of 24 weeks. Various aspects of team performance contributed towards module assessment. All leaders received multi-source feedback of leader task-relevant capabilities (from the leader, followers and module tutor). Leaders were randomly allocated into a self-regulation intervention (15 leaders, 46 followers) or control (25 leaders, 109 followers) conditions. The intervention, which was run by an independent coach, was designed to improve leaders' use of self-regulatory processes to aid the development of task-relevant leadership competencies. Survey data was collected from the leaders and followers (on three occasions: pre- and two post-test intervention), team financial performance (three occasions: post-test) and a final team report (post-test). The leader self-regulation intervention led to increased followers' ratings of leader's effectiveness, higher team financial performance and higher final team grade compared to the control (non-intervention) condition. Furthermore, the benefits of the self-regulation intervention were mediated by leaders' attaining task-relevant competencies.