Socially stigmatized company’s CSR efforts during the COVID-19 pandemic: The effects of CSR fit and perceived motives

Acknowledging the unique challenges of the socially stigmatized industry and the substantial but varying impact of COVID-19 on business, this study examined how corporate social responsibility (CSR) fit influences public attitudinal and behavioral responses. This study found that low (high) CSR fit generated a higher level of public-serving motive (firm-serving motive) than high (low) fit CSR. The fit effect on public-serving motives was changed by the valence of the COVID-19 impact (negative vs. positive) on the financial performance. This study also found that the fit affects attitudinal and behavioral intentions (word of mouth) mediated via public-serving motives, moderated by the valence of the pandemic impact. The findings hold implications for the stigmatized industry companies’ CSR initiatives in the context of the unexpected crisis, like the pandemic.     

The influence of corporate social responsibility and customer–company identification on publics’ dialogic communication intentions

The purpose of this study was to examine the effects of consumers’ perceptions of the company's corporate social responsibility on their intentions to engage in dialogic communications with a company (i.e., feedback), and to investigate the mediation role of their identification with the company in such effects. The findings indicated a significant relationship between corporate social responsibility and publics’ intentions to engage in dialogic communications. Also, customer–company identification was found to mediate such effects.     

De-motivating employees’ negative communication behaviors on anonymous social media: The role of public relations

This study focuses on employees’ negative communication behaviors on anonymous social media and explores the effects of organizational antecedents on reducing their motives. Specifically, the effects of organizations’ symmetrical communication and organization-employee relationship (OER) on individuals’ social media usage motives (e.g., vent negative feelings, warn others) and negative behavioral intentions are examined. Results of an online survey of full-time employees in the United States show that the effects of OER on employees’ negative communication behavior intentions are mediated by their social media motives. Symmetrical communication had a large positive effect on OER, which in turn decreased their motives to share negative contents on anonymous social media. Theoretical and practical implications for public relations and employee behaviors are discussed.     

Internal crisis communication: The effects of negative employee-organization relationships on internal reputation and employees’ unsupportive behavior

This study seeks to advance the growing body of research in internal crisis communication by exploring the role of negative employee-organization relationships (NEOR) in determining crisis outcomes (employees' unsupportive behavior and internal reputation). The current study was conducted using 465 full-time employees working in the technology sector (phone manufacturing industry) in the United States. The employees were recruited using an online research tool, Qualtrics. Multiple hierarchical regression and path analysis were used to analyze the results. The results reveal that a) NEOR affects internal reputation negatively and increases the likelihood of unsupportive behavior, b) timing does not affect the relationship between NEOR and crisis outcomes, c) rebuilding strategies help in overcoming employees' unwillingness to support the organization during a crisis, and d) negative emotions influence the effect of NEOR on the crisis outcomes. Both theoretical and practical implications are discussed.     

Children’s perception of social boundaries: The intersectionality of age and social group affiliation in rural Pakistan

This study explores how children perceive social boundaries in rural Pakistan. It discusses that children develop and navigate their social relationships through their perception of social boundaries, which are shaped by kinship and sociospatial organisation in rural areas. Children's perception of social boundaries is also mediated through the intersectionality of their age and social group affiliation. An ethnographic case study of a village in Southern Punjab, Pakistan, is presented here. It uses a quantifiable photo-elicitation technique and social mapping to analyse children's everyday mobilities and intersectionality in the cultural context of rural Pakistan to illustrate their perception of social boundaries.     

Equine-assisted activities and therapies: enhancing the social worker’s armamentarium

Introduction: Equine-assisted activities and therapies (EAAT) have gained prominence as a viable therapeutic approach for a range of mental health and developmental problems, yet is not widely known and not conventionally provided within the social work educational curriculum. Thus, the purpose of this study is to provide a review of various certification bodies available to social workers in order to bring EAATs into their therapeutic work. Methods: A multi-stage process, including consultation with experts in the field and an online search was undertaken to locate certification programs for mental health professionals. Results: Seven certification organizations were identified; programs varied with respect to mental health pre-requisites, type of certification, training components, and cost. Discussion: There has been substantial growth in EAAT for children with mental health and developmental problems, and there are a range of certification types to select from. Factors to consider when choosing which type of certification to pursue, and barriers to certification are discussed.     

Exploring the relationship between corporate reputation and the public’s crisis communication on social media

Among traditional crisis communication research, the public is often treated as passive receivers of firm-dominated crisis communication. Social media has changed the situation since the public have now become senders and engage in secondary crisis communication (SCC) that affects corporate crisis management. However, our understanding of the mechanism of SCC on social media is still limited. This study aims to reveal how the public engages in the decision-making process related to SCC from a social control perspective by critically considering the broadcasting and social network functions of social media. Our research hypotheses were supported by a survey conducted after a real crisis in China. The results indicate that cognitive reputation results in SCC by causing the public to feel morally violated, and that such feelings of violation lead to individuals being more likely to engage in SCC given the perception of support for their opinions on social media. Thus, this research provides a better understanding of SCC from the public’s perspective in the context of social media.     

The impact of caring on exchange choices and efficiencies: a modification of Boulding’s three social organizers

In this article, a system is developed for modeling traditional exchanges and those based, wholly or in part, on threats or interdependent utility functions (i.e., caring). This structure is used to analyze 1) the impact of interpersonal and intergroup perceptions on exchange choice and efficiency; 2) factors influencing firm decisions to accede to or resist coerced exchanges; and 3) conditions under which exchanges involving involuntary parties are rational. It is argued that, in addition to impacts on psychic returns, caring impacts on exchange efficiency through its effects on the quantity of information, due to attraction or aversion, and the quality of information processing, due to bias. Malevolence is never conducive to efficient exchange, but high levels of benevolence may also be detrimental. It also is shown that the economics of coerced exchanges bear strong similarities to analyses regarding price discrimination and using free samples for marketing. Firms are most likely to resist coerced exchanges if their marginal costs are rapidly rising or if acceding to the coerced exchange would reduce market demand. Possible trends in the importance of caring in exchange are also discussed.     

Can strategic message framing mitigate the negative effects of skeptical comments against corporate-social-responsibility communication on social networking sites?

This study connected framing theory with corporate social responsibility (CSR) communication literature to examine whether a CSR message that emphasizes customers’ contribution to CSR efforts can enhance CSR communication and mitigate the negative effects of skeptical comments from other users on social networking sites (SNSs). Specifically, this study examined whether a customer-credit-sharing CSR message, compared to a conventional self-promoting message, better mitigated the effects of skeptical comments from other SNSs users on values-driven motives perceived by customers, customers’ positive attitudes, and behavioral intentions. It also explored whether the effects of strategic framing changed when skeptical comments were made online by friends or strangers. A total of 400 customers participated in an online between-subjects experiment. The results showed that the credit-sharing message better protected perceived values-driven motives and positive attitudes toward the company after the customers were exposed to skeptical comments, regardless of who posted the skeptical comments. Customers who read the credit-sharing message also showed stronger intention to defend the company’s CSR efforts and stronger purchase intention when the skeptical comments came from a friend. More theoretical and practical implications are discussed.     

‘Going viral’ and ‘Going country’: the expressive and instrumental activities of street gangs on social media

Based on social media content analysis and focus groups with young people, the current study explores expressive and instrumental uses of the internet among street gangs. ‘Trap rap’ videos posted on YouTube and orientated around life as a drug dealer are identified as the ultimate cultural artefact for denoting London, UK, gang culture. These videos serve an expressive purpose in terms of reputation building, but also shed light on the instrumental business of gangs – specifically, illicit drugs sales via ‘country lines’. Looking beyond the artefact toward how these videos are created, disseminated, and consumed, reveals the instrumental organisation of gangs and how social rules and behaviours within them are monitored and enforced. The current study thus contributes to gang research from the UK, and the growing body of literature on gang and gang member use of the Internet, with implications for research and practice.     

The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention

This paper examines the impact of expressing different discrete emotions with a mixed valence (anger and hope) in organizational crisis communication on negative word-of-mouth on social media. In particular, the effects of expressing discrete emotions with a single valence (either positive or negative) versus mixed valence (expressing both positive and negative emotions) emotions are studied by means of a 4 (emotional message framing: control vs. positive emotion vs. negative emotion vs. mixed valence emotions) by 2 (crisis type: victim vs. preventable crisis) between-subjects experimental design (N?=?295). Results show that in a preventable crisis, expressing mixed valence emotions elicits higher perceived sincerity and more empathy towards the spokesperson, and subsequently less negative word-of-mouth compared to expressing either single emotions or the control condition. However, in the case of a victim crisis, expressing single emotions, and especially a negative emotion like anger, results in less negative word-of-mouth through an increase in perceived sincerity and empathy towards the spokesperson.     

The effects of the Chilean divorce law on women’s first birth decisions

In 2004 a new law in Chile allowed couples to divorce for the first time. The law also established compensation in case of divorce where one spouse sacrifices professional development or advancement for the good of the household. Using birth histories constructed from the Chilean Social Security Survey (Encuesta de Prevision Social–EPS) Panel 2002–2009, we investigate the effect of the divorce law on a woman’s decision of when to have a first child. We find that the divorce law increases the hazard rate of having the first child by 61 % for more educated women, controlling for socioeconomic characteristics, length of marriage and the negative trend in fertility rates observed in Chile since the mid-1960s. We also find that a given percentage increase in a woman’s potential income will increase the hazard rate by a greater percentage increase after the passage of the law.     

Will daughters walk mom’s talk? The effects of maternal communication about sex on the sexual behavior of female adolescents

Numerous social marketing campaigns exhort parents to talk to their children about sexual abstinence, pregnancy risk, and sexually transmitted disease prevention. The effectiveness of these conversations is difficult to ascertain if parents are more likely to broach discussions related to sexual activity with adolescents who have greater propensities to engage in these risky behaviors. Our baseline empirical results indicate that female adolescents whose mothers communicate more about sex are more likely to have sexual intercourse, practice unsafe sex, and engage in casual sex. However, once we control for the adolescent’s environment and peers through the use of school fixed effects and for the daughter’s own propensity to engage in such behaviors through a rich set of adolescent-specific covariates, the effect of a mother’s talk on her daughter’s behavior is reduced dramatically indicating that mother’s talk is endogenous to the daughter’s sexual behavior. Models employing sister fixed effects to control for family-level unobservables, although imprecisely estimated, confirm this finding.     

The red and the black: China’s social credit experiment as a total test environment

China's social credit system is an unusually explicit case where technology is used by multiple actors to turn human behavior into a test object on behalf of the state's goal of modifying the larger social environment, making it an intriguing setting for thinking about the new sociology of testing. This article considers how China's search for a usable “credit” score to both allocate financial resources and explicitly measure a citizen's trustworthiness creates an emergent experimental system of governance similar to, yet not quite captured by, the kinds of experimental processes observed in literature on the platform as a form of market-based governance. As a site where “seeing like a state” and “seeing like a market” converge, the social credit system is a vantage point for observing the changing relationship between moral and economic domains in an era of digital platforms. The article highlights the experimental quality of the system and its emerging system of governance structured around reward and punishment and argues that strategic ambiguity, institutionalized through the affordances of digital platforms, is an important part of the design of this large-scale social experiment.     

Employees as information influencers of organization’s CSR practices: The impacts of employee words on public perceptions of CSR

This study investigates the impact of employees’ words about their organization’s corporate social responsibility (CSR) activities on external publics’ attitudes and behaviors toward the organization. Specifically, it examines how the valence (positive vs. negative) of employees’ words regarding a CSR campaign interacts with the type of channel (face-to-face vs. social media) of employees’ communication behaviors, and how these factors affect external publics’ perceived authenticity of the organization’s CSR, corporate attitudes, and purchasing intentions, respectively. An online experiment among 221 general consumers in the United States was conducted. The results demonstrated that negative messages regarding CSR distributed by employees in face-to-face communication decreased publics’ favorable attitudes and behavioral intentions to a greater extent than that distributed via social media (i.e., Facebook). However, the effect of communication channel became insignificant when positive messages regarding CSR were shared by employees. The results further showed that perceived authenticity mediated the effects of channel and message valence on publics’ attitudes and behavioral intentions. Theoretical and practical implications for CSR practices and employee communication are discussed.     

The 4R-SUCCESS program: promoting children’s social and scholastic skills in dyadic classroom activities

Research on peer mediated learning shows that students learn through interactions with classmates, but little is known about the skills that children need to be productive learning partners, and educators lack programs for teaching children how to collaborate effectively with classmates. Described in this article is a program of research that was undertaken to address these needs by: (1) empirically creating a collaborative skills curriculum for grade school children, and (2) developing, refining, and implementing a class-wide program for improving grade school children’s social and scholastic skills for collaborative learning activities (i.e., the 4R-SUCCESS program).     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

The fourth age and the concept of a ‘social imaginary’: A theoretical excursus

This paper explores the idea of the ‘fourth age’ as a form of social imaginary. During the latter half of the twentieth century and beyond, the cultural framing of old age and its modern institutionalisation within society began to lose some of its former chronological coherence. The ‘pre-modern’ distinction made between the status of ‘the elder’ and the state of ‘senility’ has re-emerged in the ‘late modern’ distinction between the ‘third’ and the ‘fourth’ age. The centuries-old distaste for and fear of old age as ‘senility’ has been compounded by the growing medicalization of later life, the emergence and expansion of competing narratives associated with the third age, and the progressive ‘densification’ of the disabilities within the older institutionalised population. The result can be seen as the emergence of a ‘late modern’ social imaginary deemed as the fourth age. This paper outlines the theoretical evolution of the concept of a social imaginary and demonstrates its relevance to aging studies and its applicability to the fourth age.     

The influence of accountability for the crisis and type of crisis communication on people’s behavior,feelings and relationship with the government

In this paper we investigated to what extent the willingness of people to take advice from the local government, people’s feelings of collective efficacy and empowerment, and their relationship with the local government, is dependent on whether the local government was accountable for the crisis or not. In addition, we were interested in the influence of empathic versus neutral crisis information on people’s behavior, feelings and their relationship with the local government. The results indicate that people’s intention to follow the advice of the local government is generally high, even when the local government is held accountable for the crisis. However, accountability negatively influenced people’s relationship with the local government, as well as collective efficacy. Our research shows that this negative outcome for people’s relationship with the local government cannot be countered by empathic crisis information. However, conveying empathic concern in the crisis information did enhance level of collective efficacy.