Developing trust: First impressions and experience

Using the repeated Trust Game, we investigated how first impressions and experience affect trusting dispositions, beliefs, and behaviors. As in previous research, trusting beliefs and trust-related behaviors were greater at the start of the game for partners with trustworthy faces; and higher later in the game for partners who reciprocated. Three additional findings extended beyond the previous research. First, by measuring the discrete components of trusting beliefs rather than an umbrella “trustworthiness” measure, we confirmed that first impressions and experience influence judgments of competence, benevolence, and integrity. Moreover, we found suggestive evidence that perceptions of benevolence and integrity updated more quickly with experience than perceptions of competence. Second, by looking at trusting beliefs at the start of two consecutive repeated Trust Games, we found that judgments of competence, benevolence, and integrity continue to be influenced by trustworthy facial appearances, even after previous beliefs based on facial appearances were disconfirmed. Third, we found increased investment with a partner at the start of a second repeated Trust Game, even when participants expected their partners to betray them. Overall, our results clarify our understanding of how first impressions and experience influence trusting beliefs; provides evidence that changes in the repeated Trust Game represents learning about a specific partner rather than revisions of trusting dispositions; and highlights important distinctions between trusting beliefs and trust-related behaviors.     

Before crisis: How near-miss affects organizational trust and industry transference in emerging industries

A near-miss, such as a narrowly avoided collision between vehicles, evades a full-scale accident but can generate media attention that threatens trust. In emerging industries, the effects of near-miss may extend beyond organizational boundaries and influence trust in the industry and technology. This study empirically tests these assertions by examining how media reports of near-miss affect organizational trustworthiness and how trust repair strategies after a near-miss influence organizational and industry trust and technology acceptance in the emerging commercial industry of unmanned aircraft. Notwithstanding parallels to paracrisis, near-miss communication is understudied in public relations research. Further, studies of trust in the context of crisis are recent (see Brühl et al., 2018; Fuoli et al., 2017), and have produced unexpected results that warrant continued exploration in public relations. Underpinned by attribution theory, this study adopts a 2 (near-miss cause: external, low controllability; internal, high controllability) x 3 (trust repair strategy delivered via news story: denial, excuse, apology) scenario-based experiment. This study found that near-miss reduced organizational trustworthiness regardless of whether the event was controllable or not, indicating that when it comes to trust perceptions, near-miss can operate similarly to crisis. Further, apology was the only strategy that arrested a fall in organizational trustworthiness. The study signaled a trust transfer effect where organizational trust influenced industry trust, which led to the acceptance of unmanned aircraft technology. In the context of emerging industries, these findings have implications for organizations that experience near-miss, highlighting the potential for a standardized initial strategy to acknowledge a reduction in trust in order to support trust beyond the organization.     

The impact of negotiated exchange on trust and trustworthiness

Negotiated exchanges and trust problems can be regarded as two different forms of exchange, the former representing exchanges with negotiation and binding contracts, the latter representing asymmetric transactions in which one actor has the opportunity to deceive the other. Both forms of exchange have been extensively studied, but the two respective research traditions exhibit very little overlap. In this paper, we investigate the effects of negotiated exchanges in different network structures on the development of mutual trust. We derive hypotheses from various theories and test them by means of an experiment in which subjects first undertake a series of negotiated exchanges under different power conditions, and then face a trust problem with one of the actors that have been involved in the previous exchanges. The trust problem is operationalized by means of the Investment Game which allows us to look separately at trust and trustworthiness. Our results demonstrate that negotiated exchanges increase mutual trust, but not trustworthiness.     

‘We,the Congolese,we cannot trust each other’. Trust,norms and relations among traders in Katanga,Democratic Republic of Congo1

Congolese traders in Katanga claim that they cannot trust their peers, customers, and employees. Existing literature about social capital in Africa does not enhance our understanding, as it tends to consider trust as depending on the degree of social knowledge. In the Congo, social proximity does not exclude suspicion, nor does social distance necessarily prevent trust. Based on ethnographic fieldwork, this article aims at developing a more detailed framework. It studies how Congolese traders negotiate two key norms for the building of economic trust – property and reciprocity – with non‐relatives, distant relatives, and close relatives.     

Deterministic versus probabilistic consequences of trust and trustworthiness: An experimental investigation

There is overwhelming evidence of reciprocal behavior, driven by intentions. However, the role of consequences is less clear cut. Experimentally manipulating how efficient trust and reciprocity can be in deterministic and uncertain environments allows us to study how payoff consequences of trust and trustworthiness affect reciprocity. According to the results for our modified Investment Game, trustees reward trust more when trust is more efficient but do not adjust rewards when the efficiency of rewarding is varied. Furthermore, higher deterministic benefits result in higher levels of reciprocity for all trust levels, whereas an uncertain environment diminishes reciprocity.     

Guanxi,social capital theory and beyond: toward a globalized social science

Western theoretical traditions can benefit from systematic engagement with non‐Western concepts: This is shown through an analysis of the Chinese concept guanxi. After considering the general nature of guanxi, including its possible association with corrupt practices and its particular cultural characteristics, the paper goes on to identify the elements of its general form which have universal representation. The possibility of conceiving guanxi as a variant form of social capital is explored. This shows the way in which both the expressive and instrumentalized forms of guanxi indicate otherwise neglected aspects of social and economic relationships not always recognized and addressed by analogous terms current in social theory but which are none the less important for its advancement.     

Social capital in community,family, and work lives of Brazilian migrant parents in Ireland

The paper examines a recent phenomenon of Brazilian migration to Ireland using social capital as a framework of analysis. The analysis specifically makes use of Portes and Sensenbrenner's typology of social capital sources (1993; Portes, 1998): bounded solidarity, value introjection, reciprocity, and enforceable trust. The paper examines the processes and dynamics inhering within these sources of social capital to account for the differential experiences of family, work, and community life in Ireland. The absence or presence of social capital sources, it is argued, is important in the experience of settlement and adaptation, especially in exacerbating or countering the disadvantages facing migrants. The evidence used is based on recent research from qualitative interviews with Brazilian parents in a small town in the west of Ireland, and residing in Ireland for several years.     

Social capital online: Collective use of the Internet and reciprocity as lubricants of democracy

This article puts the democratic potential of using the Internet into perspective through an analysis of how collective uses of the Internet promote social capital. Research results reveal that social capital online (i.e. trust and reciprocity) is enhanced by involvement in collective use of the Internet such as participation in online communities and use of the Internet among informal groups in everyday life. This process could counter negative aspects of Internet use. Further, accumulated online social capital can be a powerful predictor of online political participation, i.e. online reciprocity has a positive effect on intention to participate in online civic discussion. Finally, the authors' analyses indicate the possibility of a spillover of online social capital into offline arenas. It is concluded that collective use of the Internet can be a lubricant for democracy.     

Building community online and on the trail: communication,coordination, and trust among mountain bikers

The affordances of new information and communication technologies (ICTs) have altered the ways that communities emerge, interact, and organize, creating possibilities for new forms of interaction. Using a case study of the mountain biking community, this paper examines the impact of ICTs on community bonds and boundaries. Based on 60 intensive interviews in North America, survey results from 2363 mountain bikers around the world, and email exchanges with an addition 98 of the survey respondents, the findings suggest several ways that online and in-person communication intersect to blur the distinction between strong and weak ties, make the boundaries of the community more porous, and accelerate the development of trust between members.     

Gratitude,indebtedness, and reciprocity: an extended replication of Bartlett & DeSteno (2006)

ABSTRACT

In a landmark study in 2006, Bartlett and DeSteno found that receiving help promoted reciprocal behavior and that this effect was mediated by gratitude. Recent research, however, suggested that indebtedness is more closely associated with reciprocation than gratitude. Therefore, we examined whether reciprocal behavior could (also) be attributed to indebtedness. Specifically, we attempted to replicate and extend Bartlett and DeSteno’s Study 1 by additionally including a measure of indebtedness. Surprisingly, the replication was not successful. We did not find support for the idea that receiving help promoted reciprocal behavior, and neither gratitude nor indebtedness was associated with reciprocal behavior. Finally, we call for attention that the extant literature may be inconclusive regarding the presumed prosocial effects of gratitude.     

Neighborhood Contexts, Fathers, and Mexican American Young Adolescents' Internalizing Symptoms

The family stress model posits that contextual stressors, such as neighborhood danger, negatively influence youth adjustment, including internalizing symptoms, via disruptions in parenting and family processes. The current study examined a culturally and contextually modified family stress model in a diverse sample of Mexican origin fathers and their children (N = 463) from the Southwestern U.S. Results supported the hypothesized negative influence of neighborhood danger on youth internalizing symptoms via disruptions in family cohesion. Paternal warmth did not play a role in linking contextual stress to outcomes. The role of harsh parenting was highly nuanced. Results suggest that both culture and context have the potential to moderate putative family stress model associations for specific parenting behaviors and further our understanding of the ways that culture and context may operate in models of family stress and youth outcomes.     

Exploring Parents' Experiences and Reactions to Adolescents' Hyperactivity,Impulsivity, and Attention Problems

Adolescents' hyperactivity, impulsivity, and attention problems (HIA) have been shown to make parents feel powerless. In this study, the authors examined whether these feelings were dependent on parents' experiences with their older children. Two models that offer different predictions of how parents make use of their earlier experiences when raising their later‐born children were explored: the learning‐from‐experience model and the spillover model. The authors used reports from 372 parents with 1 child (M_age = 11.92) and 198 parents with 2 children (M_age = 11.89 and 14.35) from a small town in a European country. The results did not support a learning‐from‐experience process. Instead, consistent with a spillover process, parents felt particularly powerless about their younger children with HIA if they also felt powerless about their older children. This study suggests that parents' experiences of raising their older children are important for their reactions to HIA in their younger children     

Mothers, Fathers, Peers, and Mexican-Origin Adolescents' Sexual Intentions

Drawing on a symbolic-interaction perspective and a compensation model, the processes linking mother-and father-adolescent relationship qualities, deviant peer affiliations, and adolescents' sexual intentions were investigated for 246 Mexican-origin youths born in the United States and in Mexico using multiple-group structural equation models. Deviant peer affiliations significantly mediated the relations between paternal acceptance and sexual intentions and between disclosure to mothers and sexual intentions for U.S.-born youths but not for Mexico-born youths. Findings highlight the importance of examining variability as a function of youth nativity.     

The role of beliefs,trust, and risk in contributions to a public good

This paper experimentally investigates if and how beliefs, trust, and risk attitudes are associated with cooperative behavior. By applying incentivized elicitation methods to measure these concepts, we find that beliefs about others’ cooperation and trust are positively correlated with cooperation in a public goods game. However, even though contributing to a public good resembles a situation of making decisions under strategic uncertainty, elicited risk preferences do not seem to explain cooperation in a systematic way.     

Linking video chatting,phone calling,text messaging,and social media with peers to adolescent connectedness

For 14 days three times per day (6072 observations), adolescents (N = 207, M_age = 15.45 years) reported their digital (i.e., video chatting, texting, social media, and phone calling) communication with peers and their social connectedness. Controlling for in-person interactions, adolescents felt more connected in hours when they had communicated with peers by video chatting, texting, or social media, but not phone calling. Girls communicated with peers via text and social media more than boys, and boys talked on the phone more than girls. Boys who talked, texted, or video chatted more on average reported higher connectedness on average, whereas girls did not. As the links with connectedness were only found at the hourly- and not the daily level, results highlight that a sense of connectedness from digital media may be fleeting in nature.     

Underlying processes of SCCT: Mediating roles of preventability,blame, and trust

Despite the prevalence of the situational crisis communication theory (SCCT; Coombs, 2007) in crisis communication research, few SCCT-based studies have examined how different crisis types affect post-crisis reputation. This study, therefore, attempts to uncover the underlying processes of SCCT. Specifically, this study examined preventability, blame, and trust as potential mediators of crisis type and organizational post-crisis reputation. A between-subjects experimental study (crisis type: victim vs. accidental vs. preventable) was conducted with 329 college students. The results revealed that crisis type had no direct effects on reputation, but it did affect preventability, blame, and trust. More significantly, the results showed that crisis type indirectly affected reputation in two distinct ways: (1) via a sequence of preventability and blame and (2) via trust. The study includes a discussion of theoretical and practical implications.     

Giving gifts (and then taking them back): identity,reciprocity and symbolic power in the context of Athens 2004

The paper identifies discursive tropes that informed the official Greek rhetoric of the Athens Olympiad. It is argued that in order to understand these tropes, which place emphasis on the Olympics as an aspect of Neohellenic heritage, we must re‐consider the impact the Orientalist movement had on the formation of a distinctively modern Greek identity. The version of Orientalism that informed the Greek rhetoric was based on the Eurocentric belief that Hellas is the cradle of civilisation. The Western conviction that the modern Greeks (or Neohellenes) are not worthy of “their Hellenic heritage” because they are more Oriental than European is coupled with Greece’s economic and political dependency on Western resources. However, in the context of 2004 Greeks contested this power relationship with “the West”, both European and American. The Greek argument was grounded on the equation of Greek‐Hellenic cultural, with Western economic‐political, capital. Tensions characterised the Greek argument: on the one hand, the Olympics were regarded as a relational (universal) value that ought to circulate in an international reciprocal system; hence, their return to their “cradle” was deemed a form of recognition of the Hellenic (and by right of heritage, modern Greek) contribution to human civilisation. On the other hand, Greeks demanded exclusivity in their organisation. This paper follows this debate, maintaining that we can trace its foundational principles in the Greek moral, cosmological, order.     

The influence of customer use of corporate websites: Corporate social responsibility,trust, and word-of-mouth communication

This study investigates the potential of organization websites from the customer's perspective. The findings include significant direct effects of customers’ use of corporate websites on their perceptions of a company's corporate social responsibility and their trust in the company, and indirect effects of their use of corporate websites on positive word-of-mouth through trust. The results also indicate a close link between perception of corporate social responsibility and trust.     

International doctoral students as knowledge brokers: reciprocity,trust and solidarity in transnational networks

In this article, we examine the role of brokerage, the knowledge that brokers transfer and the social conditions of that transfer. Previous research suggests that highly skilled migrants spanning multiple locales have the advantage of being able to transfer knowledge as they move from one place to another. In this study, using a network perspective, we look at the activities of international doctoral students in their transfer of knowledge and illustrate the underlying social conditions of knowledge transfer through transnational friendship networks. Using a qualitative methodology, we examine the research questions and 35 in‐depth interviews, as well as egocentric network analysis conducted in Germany. In the findings, we explore the social conditions of knowledge brokerage, including trust, reciprocity and solidarity. Finally, we discuss the implications for further research on knowledge sharing among brokers and international students.