e-Inclusion and e-Social work: new technologies at the service of social intervention

ABSTRACT

This paper defines the concept of e-inclusion in reference to programmes and projects that promote social inclusion through the use of new technologies. This concept is related to e-social work, defined as the use of ICTs in the field of social work and social services. To illustrate the implications of e-inclusion and e-social work, a case study is presented on a community involvement project using new technologies as a means and as an end. The SAREGUNE project for community use of new technologies was set up in Vitoria (Spain) in 2004. Ten years later, it gained recognition as a European e-inclusion scheme within the ‘Leonardo Da Vinci Multilateral Projects, Transfer of Innovation’ lifelong learning programme. This article explores the origins of the idea and its significance in the fight against the digital divide and in the processes of intercultural and social inclusion within the city's historic central district. A process of deconstruction, construction and reconstruction of the scheme is used to identify and describe the movements of rotation and revolution within the process of social inclusion, the levels of integration of e-social work at individual, group and community level, and the impact of the project in terms of e-inclusion.     

Social work education in Europe: towards 2025

ABSTRACT

Responses to profound contemporary transformation processes are characterised by ‘situationalism’ as the expression of resignation in the face of overwhelming complexity. An overemphasis on personal autonomy accompanied by a withdrawal to the seeming security of ‘given boundaries’ undermines programmes of social solidarity, which had been a means of creating stability and social integration at national and European levels. Social work’s origins as an academic discipline and as a profession reach back to the crisis phenomena that accompanied the early ‘project of modernity’, and reflection on that history can help to identify a critical role of social work education in view of what could be described as the current crisis of modernity. A future vision of social work education centres on the conventional mandate of this profession to ‘make a critical difference’ with regard to the deepening of social divisions through rampant individualism as well as concerning trends to impose uniformity as a substitute for equality.     

Social work and a love of humanity

Abstract

The idea of a ‘love of humanity’, though largely absent from social work literature, is a potent concept for challenging the dominant discourses of individual material wealth, greed and power. It can be associated with the postmodern agenda of emancipation from oppressive discourses of professional ‘expertise’. Love, or a ‘love of humanity’, has the same intent as formulations of social work grounded in postmodern critical theory, but it uses a different language. It uses a language of lived experience and personal commitment - a language that appeals to our hearts -a language passionate about, and incorporating, human rights and social justice.     

Social work for critical peace: a comparative approach to understanding social work and political conflict

ABSTRACT

This paper uses a case study approach to explore issues of social work policy and practice in three sites of political conflict in Europe: Northern Ireland; Bosnia and Herzegovina; and Cyprus. It begins with a review of the international literature on social work and political conflict and then discusses the strengths and limitations in engaging with comparative case study approaches. The authors explain how they view the writing of the paper as an intellectual encounter that helped establish the beginning stages of their comparative analysis. This starts with an analysis of the existing knowledge base about the three case studies that each share similar patterns of colonial histories, political and community conflict and the social work response. The second part of the paper extends this analysis to a critique of the impact of neo-liberal social and economic policies that often adversely impact upon the role of social workers in resolving conflict and building peace. The paper concludes with an appeal for social work to rediscover its rights-based role in working with victims and survivors of political conflict, what the authors describe as: ‘social work for critical peace’.     

Human rights at the heart of the social work curriculum

ABSTRACT

Social work policy and practice all over the world continue to face the impact of the neoliberal agenda. Similarly, social work education has been subject to the economic and political changes, with an increasing emphasis on a discourse of ‘evidence-based practice’. However, it is the core of social work programs in higher education to initiate students in the fundamental values of social work, as they are recognized in the global definition of social work. In order to prepare future social workers for their assignment, human rights should be given an explicit place in the social work curricula at Universities and Universities of Applied Sciences.

For human rights to gain more attention in social work programs in higher education, a Manifesto was written by lecturers’ social work in the Netherlands and Flanders, with a 5-point program to include human rights in the social work curricula. In this article, we elaborate on the five objectives that are presented in the Manifesto. Throughout the paper, we introduce small ‘case examples’ of how human rights can be integrated in education. These experiences show the importance of developing a particular social work perspective on human rights that is found in the idea of ‘human rights from below.’     

The challenges of a hidden disability: Social work practice in the field of traumatic brain injury

Abstract

Traumatic brain injury (TBI) has become an important area for social work practice. Children and adults sustaining TBI often undergo hospitalisation, rehabilitation and face the prospect of lifelong cognitive and psychosocial impairments. Families are profoundly affected by the consequences of the injury. TBI is a ‘hidden disability’ because there are typically no physical markers indicating a person has brain damage. This paper aims to provide some guidelines for social work practice in the area, in particular, outlining options for social work interventions at individual, family, community, service system and policy levels. Social workers need to acquire specialised knowledge about brain injury, reformulate traditional models of grief counselling to address the adjustment challenges and utilise community education and service innovation to address the social stigma and reduced level of community participation associated with brain damage. Finally, social workers aim to nurture a sense of hope in the face of the tragedy.     

Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Picturing social work,puzzles and passion: exploring and developing transnational professional identities

ABSTRACT

Exploring and in turn developing professional identity is a challenge faced by social work programmes, nationally and internationally. This paper developed from the authors’ shared research interest in how social workers and students of social work develop and express their professional identities. We report findings from a workshop designed to explore how a group of social workers from different countries conceptualised social work identity, including the effects of transnational and cultural contexts. Our starting point drew on theoretical concepts developed in Wiles’s research, in which the term professional identity is used to convey multiple meaning, and the method developed in Vicary’s research which uses drawing to elicit data. We found that a collective identity is shared across national boundaries albeit, and ironically, that this shared identity has components that are not cohesive and are continually being redefined. In the participants’ own words, the notion of social work identity is always just out of reach conceptually, or ‘over the horizon’. Tensions in identity were also revealed, alongside a sense of passion or deep commitment. These findings complement and add to the existing literature on exploring and developing professional identity in social work.     

When the main job tasks are perceived to be ‘irrelevant’ in the workplace: the internal uselessness of corporate social responsibility work in Japan

ABSTRACT

Despite a symbolic shift toward ‘emotional taint’ in dirty work literature, the role of the workplace has not been studied in relation to socially admired professions, such as corporate social responsibility (CSR) work. This article carries out an in-depth, critical examination of CSR as an emotionally tainted occupation in Japan. Its findings, substantiated by an analysis of 34 CSR workers’ rhetoric, help conceptualise ‘internal uselessness’. This emerges when workers feel their organisations publicly foster an image of their work that is decoupled from its internal reality, assigning them chief tasks they consider irrelevant. This leads to negative consequences that damage their workplace social relationships, professional aspirations and emotional well-being. The findings ultimately show that these CSR workers in Japan attempt to counterbalance internal uselessness through a social quest with peers outside their workplace, but also manage their emotions by rationalising their job status as inescapable, influenced by situated commitment norms.     

Responsibilisation,social work and inclusive social security in Finland

ABSTRACT

In this article responsibilisation in social work is studied by analysing two Finnish state-level policy documents (called final report and research report) which concern a current activation initiative called inclusive social security (ISS). It is asked how social workers and clients are constructed as responsible subjects in these documents. Responsibilisation refers to the advanced liberal mode of governmentality, which aims to strengthen citizens’ abilities to self-governance through various techniques that include the intertwined elements of surveillance and empowerment. It is demonstrated that the policy documents construct the social workers’ and the clients’ responsibilities partly in different ways. The final report leads activation to be based on shared responsibility and social work to be more community-based, whereas the research report strengthens more individual-based responsibility of clients and social workers. For the clients, the interpretation of ISS based on shared responsibility would probably be less stigmatising and paternalistic than the one based on individual responsibilities, i.e. approaching long-term unemployed citizens as being personally ‘at risk’ and thus a justified target group of individualised techniques for activation. For social workers and clients, future activation appears to be a wide mix of different techniques, moral expectations and possible ways of being a responsible subject.     

Defining social work is a never-ending story

ABSTRACT

In this paper, we present some of the reasons why defining social work is a difficult task. A brief history of the definition of social work is presented. We introduce a division of definitions of social work into the enumerative and abstract. The first fail to cover the entire palette of social work practices, while the second are paradoxically both too narrow and too inclusive. In order to tackle the problem of the over-inclusiveness of the definitions, we delimit the area of operation of social work using the duality of Habermas’ lifeworld and system. We maintain that Habermas’ theory should be used as a guideline for re-thinking what ‘goes wrong’ when social work is to be defined. Namely, social work practice mainly takes place in the borderlands between lifeworld and system, where both fail. This fact influences the definitions of social work, its theory, and its practice. The definition of social work is dependent not only on local knowledge and determinants, but on social problems that are local but also globally determined as well. As social problems change and evolve, the definition of social work remains a never-ending story.     

Aggression in the academic workplace: a psychodynamic analysis of social work

Abstract

Aiming to promote quality collegial relationships in tertiary education, this theoretical study draws on the peer-reviewed literature to provide a psychodynamic analysis of workplace aggression in the social work discipline. Because the study assists academics to identify their aggressive practices and the aggressive practices of their colleagues, the findings can be of relevance to other practice-based disciplines. Elaborating on the causes and effects of the disciplinary, institutional and individual forms of aggression, this study identifies the avoidance of the emotional pain in work with clients as the main reason behind the active or passive–aggressive behaviours in the discipline. Academics act out this defensive manoeuvre through denying the existence of knowledge gaps in the discipline, denying the inextricable link between empirical research and theories of practice, teaching exclusively theories unsupported by empirical studies, and resisting to set boundaries on active and passive aggression. The study proposes the advancement of research-into-practice mindedness in social work schools, the requirement that prospective social work academics gain considerable practice experience before entering academia, the need for academic leadership positions to require peer-reviewed publications in both teaching and practice and the need for Schools to publish a volume of empirical research to be accredited as providers of social work education.     

‘Building Bridges’

Abstract

‘Building bridges’ is a metaphor we have used to describe a collaborative research process involving social work academic and senior practitioners from government and non-government child protection and family service organizations in Victoria, Australia. The purpose of the research was to develop a ‘practice-generated approach to policy implementation’ in child protection practice. The research sought to explore the appropriateness of social constructionist approaches for child protection practice that might enhance the existing risk paradigm. This article aims to critically evaluate the process of ‘building bridges’ and its outcomes, by focusing on how potential and actual differences between organizational contexts, namely universities and various service-providing organizations, may influence relationships between theory and practice. We critically reflect on our research process comparing it with idealized forms of collaborative research discussed in the literature.     

‘Only Connect’: Unifying the social in social work and social media

‘Only Connect…live in fragments no longer’

(E.M. Forster, Howards End).

This paper utilises ‘Only Connect’, the epigraph from Forster’s novel ‘Howards End’ as the starting point for exploring the challenges and opportunities of integrating social networking with relationship based social work practice. The paper discusses the more deleterious implications of social networking, whilst assuming a deliberately optimistic stance to uncover ways in which the opportunities afforded by online space can be utilised effectively within social work education and practice. Whilst recognising that social networking platforms are transforming constantly, the paper adopts Kaplan’s definition of social media as a ‘group of internet based applications that build on the ideological and technological foundations of Web 2.0’. Whilst much of the discussion within the paper relates to Twitter and Facebook, two of the most endemic international social networking platforms, it is also applicable to myriad forms of social networking. The paper begins with a discussion of UK professional conduct cases and explores these both within Klein’s concept of splitting and historical attitudes to new technologies. Drawing from emerging research data and other examples, the positive relational practices educed by social media within social work education and practice are emphasised and discussed. The paper concludes by highlighting Forster’s plea for connection and recommending that social work embraces the renewed opportunities provided by online networking.     

Social Work Field Education as Social Development

SUMMARY

This article will discuss social development models and their application to the establishment of social work field education in Lithuania. A model of field education as social development is presented and discussed, with reference to promoting core social work knowledge, values and skills, establishing relationships between educational and social welfare institutions, and identifying the impact of field education programs on community well-being. Examples from the authors' experience in educational program development and implementation are presented, along with implications for international social work education.     

The problem of justification in social work

Abstract

In this paper we argue that the real test of professional social work practice is whether it can be plausibly, effectively and defensibly justified. Since the early 1950s social work in Australia has engaged in a strategy of professionalisation. This strategy and its implications were described by McDonald and Jones in 2000. This paper supports the concerns expressed. We argue that the way out of our profession's dilemma is by focusing on the problem of justification. The main questions addressed by McDonald and Jones appear to be: What is professional social work practice? Does the concept of professionalism serve us and our clients well now? What form should social work take in the future? Their answer is ‘that the “strategy of professionalisation”, as conventionally conceived by Australian social work, is no longer viable in the emerging milieu.’ We build on that answer by exploring the notion of justification in terms of the concepts Foundationalism, Coherentism and Reliabilism. We conclude by suggesting that the immediate task for social work in this new century is to solve the problem of justification.     

What I do I understand: Teaching community work in the Australian Capital Territory

Abstract

Social work students need to develop both theoretical and practical foundations of knowledge. In a period where community practice is becoming more marginalised the Australian Catholic University subject Social Work Practice with Communities is a core component in the two year professional degree program. It combines an experience based learning approach with traditional teaching methods. Through community projects students learn real-life problem solving and gain confidence in their abilities as community workers. The paper focuses on the relationship between gaining knowledge of conceptual frameworks for community work practice and learning skills. It reviews educational considerations in teaching a subject where conceptual, practical and theoretical components are equally important for competent practice. It demonstrates how the School promotes community work.     

Social work stories: situated views and larger visions in disciplinary scholarship and education

ABSTRACT

This paper is about the changing imaginations of social work in an increasingly entangled world. It is also about the ways in which literatures shared across time and space encourage us to identify with larger collectivities. My central argument is that if social work is to find a larger vision in the wake of the failure of a range of modern progress narratives, we must engage differently with the challenge posed by multiplying and sometimes conflicting knowledge communities. Thinking with contemporary debates in transdisciplinary critical social theory, I nominate and explore a number of alternative heuristics—‘generational problematic,’ ‘translational space,’ and ‘imagined communities’—in support of future work on the uneven temporal and spatial communities of affiliation that reproduce and change what social work is, or could be, about. I conclude with theoretical suggestions, and some thoughts toward how social work education might better support incoming generations to locate themselves within the broader life-course of the discipline and profession.     

Social capital: A useful concept for social work?

Abstract

In recent years, Australian governments at all levels have adopted social capital and related concepts to frame social policy. Hence, these ideas provide the backdrop within which much contemporary social work practice and social policy development occurs. Despite extensive coverage of social capital concepts in the social science literature there has been limited discussion of their application to social work practice. In this paper we review the origins and meaning of social capital. We then turn to a discussion of its application to progressive social work as well as a consideration of the criticisms of social capital concepts. We introduce a synergy model of social capital formation that incorporates a dual focus on local community networks and the role of the institutions of government, non-government agencies and business in the creation of social capital. The paper concludes with consideration of how a synergy approach can be applied in, and developed through, social work practice.

Karen Healy and Anne Hampshire lead a three year research project entitled: ‘Creating Better Communities: A Study of Social Capital Creation in Four Communities’. The study examines processes of social capital creation in urban, regional and rural contexts. The study is jointly funded by The Australian Research Council and The Benevolent Society     

Portraits of work: mapping emerging coworking dynamics

ABSTRACT

Today’s patterns of work are very much defined by the ‘lean enterprise’ practice, taking form in organizations that are more competitive, customer-driven and agile on the one hand (Womack, J. P., & Jones, D. T. (2007). Lean Solutions. New York: Simon & Schuster), and the separation of work from time and space on the other (Hochschild, A. (1997). The time bind. New York, NY: Metropolitan Books). Concepts like work and workspace are subject to an evolving nature and get a new meaning (Kirsh, D. (2000). A few thoughts on cognitive overload. Intellectia, 1(30), 19–51). This triggered the rise of new working spaces, fuelled by the aftermath of the global economic crisis that transformed the practices and meanings of work. Nevertheless, this applies only to particular sectors. This paper builds on the case of Genk, an important economic pole in the Limburg Region of Belgium. The development in the region has always been related to labour-intensive industrial activities. In light of these working shifts targeting mainly big companies/employers, Genk has turned a blind eye on the local proprietors. What about the small entrepreneurs/community economies addressing mainly the local clientele? What evolution do we see in their working pattern? By using a specific visualization tool, a series of interviews were conducted in order to explore in a playful way, existing social and economic networks. The interviews reveal networks that shape a coworking model. The paper will further present the scale of this ‘coworking’ phenomenon experienced in Genk, perceived to be the ‘new model of coworking’ in the context of the collaborative and sharing economy.