Saving the Moral Capital of NGOs: Identifying One-Sided and Many-Sided Social Dilemmas in NGO Accountability

The literature on nonprofit management has embraced the concept of “accountability” to target urgent challenges related to NGO probity and integrity, and there have been attempts in the literature to use rational-choice-based governance approaches to solve them. Although the existing principal–agent frameworks provide important insights, they are limited to the analysis of financial relationships between NGOs and donors. We contribute to the literature in developing a comprehensive rational-choice-based governance approach to analyze all stakeholder relationships of NGOs. Applying the research program of ordonomics, we unpack two fundamental interaction problems: (a) the “stakeholder dilemma” between the NGO and a single accountability holder as a one-sided social dilemma and (b) the “competition dilemma” among rival NGOs as a many-sided social dilemma. We show that improving NGO accountability in relation to intended beneficiaries, peer organizations, and the general public also requires identifying the underlying governance problem as a competition dilemma focusing on collective self-regulation as a solution.     

New NGO–Elite Relations in Business Development for the Poor in Rural Bangladesh

Through observation of two programs in broiler rearing and silk production implemented by a Bangladesh nongovernmental organization (NGO), this article explores what role an NGO can play as an intermediary in business development for the poor with focus on the relations between the NGO and local elites. In theory, as market demand for a product or service increases, the business attracts more interest from local elites, to whom all the benefits tend to go in the end. However, the two cases suggest feasible ways for the poor with intermediary to open up a business opportunity in the elite-controlled rural economy: market differentiation and the use of a stagnant industry. As a result, new NGO–elite relations emerge. Considering the limited life of such relations, efforts should be concentrated on enabling the poor to make the most of the business opportunity in the short term under the new NGO–elite relations.

“BUT YOU DON'T LIVE HERE,MAN”: NEGOTIATING SOCIAL REALITY AT THE ROSEBUSH HOTEL

Rules of social order are negotiated: actors' theories of negotiations in any particular setting affect what gets negotiated and how. This research looks at the negotiation process between two groups who had asymmetrical desires for the negotiations: one focusing on process, one on outcomes. Factors such as the balance of power, structural constraints, negotiation contexts and intergroup relationships help explain what gets negotiated and what gets changed. Actors' theories as a measure of reality become important in analyzing the “success” and importance of the negotiating process. Actors' theories affect not only what gets negotiated but the scope, durability, and volatility of negotiation.     

Ethical universals in practice: An analysis of five principles

This paper discusses the application of five general principles of moral reasoning to situations that are characteristic of negotiations and bargaining scenarios. The five moral theories discussed are: utilitarianism, Kantian reasoning, discourse ethics, the maximization of one's own expected utility, and the maximization of the predictability of the consequences for those involved in the bargaining or negotiation. These principles are individually introduced and criticized by examining how they ‘perform’ in individual test cases taken from common negotiation experience. The purpose of the analysis is to lay bare the difficulties faced by the moral philosopher, economist, psychologist or sociologist when attempting to explain, interpret or normatively endorse behavior in concrete cases of bargaining scenarios on the basis of general principles. Because bargaining underlies most of the phenomena of interest to the economist and sociologist, the analysis illuminates a problem of general interest to practitioners of economics and sociology. It is argued that the calculability of the consequences of acting in accordance to a norm and the communicability of the norm in actual negotiation sessions both sharply constrain the application of the principles in practice. The essay therefore represents a reasoned invitation towards further investigation and reflection about the application of moral principles in bargaining and negotiations.     

Why some greens are more powerful than others: on destabilisation,power shifts and the democratic potential of NGOs

This article studies how the collective empowerment of NGOs that is embodied in the destabilisation of world politics is distributed among individual organisations in the NGO community. The article focuses on non-governmental power in three global environmental conventions. It seeks to explain power differences between individual organisations in terms of possession of resources such as income, expertise, prominence and independence. In contrast to previous NGO research, this article applies an extensive and statistical approach. The main finding is that there is a global green elite of well-equipped NGOs that is allotted most power. This result is discussed in the light of recent debates on the democratic potential of an expanded role for NGOs in global politics.     

A Test of Symbolic Interactionist Predictions About Emotions in Imagined Situations

From the perspective of symbolic interactionism, inner experiences—including emotions—are shaped culturally as individuals formulate events in words, and individual experiences are shaped socially as others contribute to the verbal formulation of one's experiences. Understanding cultural shaping and social negotiation of emotions requires understanding how emotion attributions arise from linguistic framings of events, and Affect Control Theory (ACT) offers a model of emotions that addresses this issue. We report tests of ACT predictions of emotions in 128 events against self-reported emotions of respondents imagining themselves in such situations. ACT predictions are found to correlate with self-reported emotions. Thus, empirical results validate ACT's postulate that emotions emerge from the personal impression that is generated in an event, along with the difference between that impression and the person's identity. In the conclusion, we discuss how the ACT formulation can enlighten interpretations of social negotiations regarding emotions.     

Follower or Challenger? How Chinese Non-governmental Organizations Manage Accountability Requirements from Funders

Non-governmental organizations (NGOs) sometimes disagree with their funders’ accountability requirements; however, their dependence on the funders’ resources makes it difficult to express their disagreement. This dilemma for NGOs may keep funders from substantively holding NGOs to account and cause mission drift for the NGOs. This paper analyzes an in-depth case study of an understudied scenario: how a newly founded NGO engages with multiple funders with varying competence in accountability practices. By analyzing a Chinese NGO’s accountability relationships with its funders, we found that the NGO’s responses varied according to its organizational interests and how it perceived the funders’ competence. Better trust meant better compliance. Therefore, to secure compliance, it is important to enhance NGOs’ trust in funders’ competence. Based on the findings, we suggest that funders be more aware of NGOs’ agency, be ready to engage in ongoing collaborative learning with NGOs and align NGOs’ interests with the accountability requirements.

     

Technology at the planning table: Activity theory,negotiation and course management systems

Abstract

This paper presents results from a qualitative inquiry into how online courses in UK and US HEIs are shaped by stakeholder negotiations around course management systems. The investigation used a multi-theory framework composed of Cervero and Wilson's (1994) negotiation of power and interests model and activity theory. Forty-six stakeholders from seven sites participated in the study. The findings identified four primary benefits that prompt stakeholders to employ specific course management systems and described two types of relationships that exist between the stakeholders and their CMS.     

Negotiated Discretion: Redressing the Neglect of Negotiation in “Street‐Level Bureaucracy”

This article proposes an interactionist update of “street‐level bureaucracy,” one of the most influential approaches for studying how public policy is translated into street‐level practice. While the street‐level approach assumes that bureaucrats are alone in enacting policy, the present article argues for seeing “street‐level policy” as formed in negotiation between bureaucrats and clients. To demonstrate this, the article uses ethnographic data and a Straussian framework to analyze how nurses and patients negotiated access in a Norwegian emergency service. The article thus sets a new course for street‐level research, helping researchers look beyond the individual to explore inter‐individual negotiation and its influence on street‐level decision‐making.     

Putting the Lasts First: The Case for Community-Focused and Peer-Managed NGO Accountability Mechanisms

The calls for NGO accountability have grown louder in recent years, some based on genuine concerns to help improve their performance and others on a desire to muffle their advocacy activities. Using a comprehensive analytical framework, this article finds that current accountability approaches prioritize accountability to boards and donors and give weak accountability to communities despite strong NGO rhetoric to the contrary. The article recommends the development of accountability mechanisms managed by NGO coordination bodies and focused primarily on accountability to communities to improve NGO performance and protect them from politically motivated attacks.     

Civil Society Capacity Building for Democratic Reform: Experience and Lessons from Indonesia

This article examines civil society strengthening experience in Indonesia to illuminate issues, challenges, and lessons for non-governmental organization (NGO) capacity building and international donor-supported democratic reform. The authors conceive of capacity as a function of contextual factors, and internal factors associated with an individual NGO or a network of NGOs. Contextual factors that need to be taken into account in Indonesia include weak reform implementation, state distrust of NGOs, and backsliding on some basic freedoms. Among the important internal features of NGOs in democracy promotion are overreliance on confrontational advocacy strategies, shallow organizational capacity, inability to cooperate to leverage impact, limited outreach to indigenous constituencies and sustainability problems. Indonesia’s democracy-promotion NGO coalitions have largely operated as instruments of donor-supported reforms. As they seek to become socially embedded actors pursuing indigenous agendas, they face the need to confront the various expectations of their stakeholders regarding their roles and legitimacy, develop flexibility to respond to new engagements with government and with citizens, and address their internal capacity gaps. Three cases are presented that illustrate both the problems and the encouraging progress with government–NGO collaborations in democratic governance.     

Encounters with Philanthropic Information: Cognitive Dissonance and Implications for the Social Sector

Using interviews with senior level employees in the social sector, I analyze the interactions between organizations and individual potential and existing donors. I recommend a reevaluation of the sector’s use of what I term “agents of philanthropy,” as well as a reconsideration of the hesitation to introduce philanthropic giving to individuals and corporations. To support this assertion, I conduct a thematic content analysis of The New York Times to show how the transference of philanthropic information affects the cognitions and subsequent actions of readers. Using this analysis, I show how individuals may be primed for charitable giving if only these opportunities were presented. The design and focus of this research addresses what I have perceived as oversights in philanthropic research to date: the exclusion of psychology theory, an overemphasis on the conscious, stated motivations of donors, and the lack of interdisciplinary work on prosocial behaviors.     

Get Money Get Involved? NGO’s Reactions to Donor Funding and Their Potential Involvement in the Public Policy Processes

This article investigates how NGOs’ reactions to donors may suggest their potential involvement in the policy process. Without pretending to abridge a multifaceted complicated situation in any singular factor or to make claims for causality and generalizability, the experiences of three NGOs in Lebanon are compared. The analysis reveals that a variation in NGOs’ relationship with the same donor might reflect on different level of involvement in the policy process and interactions with government. Constructing strong, yet balanced, ties with the donor contributes to active involvement in the policy process and cooperation with government. Otherwise, the NGO’s role is marginalized. Abandoning donor funding furthers change in the nature of NGO work, leaning more towards activism and generating confrontation with the government. Donor funding, therefore, is neither a necessary condition for nor a universal effect on NGOs’ potential engagement in public policy processes.     

Are Geographical Indications a Valid Property Right? Global Trends and Challenges

This article explores what is at stake in the international conflict on geographical indications (GIs), particularly for developing countries. It first examines how the WTO panel has obliged the European Union to open its registration system to third countries and how the ongoing negotiations on GIs seem to be reaching stalemate. Initiatives showing how GIs are a key political and trade issue are identified in Turkey, India, China, Colombia and Ethiopia. Trade negotiation agendas have to handle this new balance of power, in which the reputation accompanying a good may become common.     

Surreptitious Symbiosis: Engagement Between Activists and NGOs

Based on research conducted in Athens, Cairo, London and Yerevan, the article analyzes the relationship between activists engaged in street protests or direct action since 2011 and NGOs. It examines how activists relate to NGOs and whether it is possible to do sustained activism to bring about social change without becoming part of a ‘civil society industry.’ The article argues that while at first glance NGOs seem disconnected from recent street activism, and activists distance themselves from NGOs, the situation is more complicated than meets the eye. It contends that the boundaries between the formal NGOs and informal groups of activists are blurred and there is much cross-over and collaboration. The article demonstrates and seeks to explain this phenomenon, which we call surreptitious symbiosis, from the micro- perspective of individual activists and NGO staff. Finally, we discuss whether this surreptitious symbiosis can be sustained and sketch three scenarios for the future.

     

The Changing Roles of NGOs in Nepal: Promoting Emerging Rights-Holder Organizations for Inclusive Aid

This article examines the unique roles of NGOs with special attention to the changing socio-political contexts of NGOs in terms of their partnerships with Rights-Holder Organizations (RHOs), which claim the rights of particular groups of excluded population. It reviews an example of the NGO working with RHOs in Nepal. NGO relationships with RHOs are delicate and not always equitable due to their different backgrounds and expertise. NGOs, comprising mostly people who are not members of the rights-holding groups, use their expertise to work for others over fixed periods, whilst RHOs work for their own constituencies through movements. Until the 1990s, NGOs supported so-called ‘beneficiaries’ who were members of excluded groups whose rights were being denied. Today, RHOs are formed directly by excluded groups. Some NGOs are trying to change their role to become promoters for RHOs, whilst others remain as their proxies, which merely creates an extra layer between RHOs and donors. The article attempts to prove that building equitable relationships between NGOs and RHOs is possible if NGOs have professionalism, expertise in capacity development and a readiness to become more inclusive. Though there are still several challenges ahead, such efforts by NGOs make it possible to change funding flows for RHOs and contribute to inclusive aid.     

Non-Governmental and Not-for-Profit Organizational Effectiveness: A Modern Synthesis

NGO/NPO effectiveness remains a prominent concern for scholars and practitioners, but the literature on this issue is increasingly fragmented along disciplinary lines. We address this problem by presenting a comprehensive and interdisciplinary review of the literature on NGO and NPO effectiveness using citation analysis. In order to uncover commonalities across disciplines concerned with similar questions, we deploy a structured literature review using snowball sampling within citation networks. This approach limits author biases, fosters an interdisciplinary perspective, and adds a different methodological approach to conventional content-based literature reviews. Our review uncovers three trends: (1) there is broad scholarly consensus that unidimensional measures of effectiveness are not useful—even though such measures are commonly used by NGO/NPO rating agencies; (2) the scholarship on NGO/NPO effectiveness is dominated by conceptual works, while empirical studies remain rare; (3) a consensus on how to operationalize effectiveness remains elusive. These results suggest that progress in our understanding of NGO/NPO effectiveness requires enhanced efforts at crossing disciplinary divides, adding empirical analyses, and increasing attention to develop shared categories and methodologies.     

“I’ve changed my mind; I don’t want to go home”

Abstract

This article considers the motif of porosity and its opposite, impenetrability, in relation to the home or places where we feel at home. It discusses ambiguities in how the physical boundaries of the home—but also of the perceived human subject—are portrayed in the technology-pervaded world of the dystopian science fiction narrative Total Recall. Tracing the story from the 1966 novel by Philip K. Dick, through the 1990 film to the recent remake (2012), allows for a consideration of the changes in our understanding of how the boundaries between the home and its other are culturally conceived and what happens when the integrity of these boundaries are put into question. Despite their differences, we argue that all three narratives use the built structures of walls and the imagery of the container as a way of portraying the basic conflict of an outer world that tries to take possession of the protagonist’s inner life. Tracing narrative shifts, we suggest, can become a vehicle for understanding the ongoing negotiation of boundaries of the “self,” the human body, the home and even the city, and the implications these cultural negotiations have across the period from 1966 to 2012.     

Explaining the Role of Culture and Traditions in Functioning of Civil Society Organizations in Kazakhstan

Recent studies find that Western-style professional nongovernmental organizations (NGOs) in Kazakhstan and other Central Asian countries are weak and unsustainable. Most of these NGOs developed strong dependency on foreign donors for funds, and did not develop local network of support. This study is conducted to understand the lack of effectiveness of NGOs in Kazakhstan and to test popular sentiments toward NGOs. The interview with local and foreign social science experts and public figures confirm that NGOs in Kazakhstan are weak and unsustainable. The explanations of institutional ineffectiveness lay in disconnect with local traditions, low visibility of NGOs, and unsupportive government. Survey of general population suggests that people in Kazakhstan know very little about NGOs and do not appreciate their utility. We explain the inability of civil society organizations to reach out to local people by cultural mismatch. By using the Hofstede national culture model (Culture's consequences: International differences in work-related values. Thousand Oaks: SAGE Publications, 1984), we argue that local culture is in striking dissonance with the culture of donor countries, which created the NGO agenda in Kazakhstan.     

Negotiating Interorganizational Orders*

Strauss' (1978) negotiation paradigm is used to analyze interorganizational relations leading to development of a complex of eleven rehabilitation agencies. Analysis is based on records over a twenty-five year period and four years of participant observation and interviewing. The structural context for the negotiations is described in terms of over-lapping societal, communal, interorganizational, organizational, and interpersonal levels. The analysis points out the importance of covert, informal negotiations to interorganizational relations. The negotiators who initiated the process employed a strategy of multiple-linked negotiations in which they attempted to select negotiators from the other organizations and the issues to be negotiated. Stakes were manipulated according to a cost-reward-involvement formula. Problematic issues were dealt with in informal covert negotiations which preceded overt negotiations in a peer type council. Consideration of the negotiation process aids in understanding several problems in interorganizational relations: power and autonomy and the consequences of interlocking directorates. The negotiated order approach suggests several lines of additional research.