海尔管理变革:市场链与业务流程再造

自90年代美国管理学家哈默和钱皮提出业务流程再造理论后,世界范围内掀起一场流程再造的革命,虽然理论界和企业界对其研究倾注了大量的人力和财力,但再造更多的还是停留在理论的研究上,还缺少有说服力的成功经验和模式,海尔在这方面实现了“由理论走向现实”的飞跃。同时,在中国即将加入WTO之际,如何提升我国大企业在国际市场中的竞争力,对于我国企业迎接WTO挑战和机遇具有重要意义。海尔1999年开始实施的市场链与业务流程再造模式在上述两个方面都有很好的说服力和代表性,本文是在笔者深入调查海尔管理创新系统的基础上,就海尔市场链与业务流程再造的经验进行的总结和实证研究。     

BPR决策支持系统分布式求解模型的研究

基于多Ａｇｅｎｔ规划技术,提出并建立了支持企业过程重组（ＢＰＲ）的决策支持系统的分布式协同求解模型,包括企业过程的分层规划理论、多Ａｇｅｎｔ协同模式分析、状态空间模型以及任务分解算法等四部分内容．它的提出为企业过程重组的工具支持提供了理论依据和技术方法．实践证明,应用该技术可以有效地指导ＢＰＲＤＳＳ的开发     

Groupthink and Project Performance: The Influence of Personal Traits and Interpersonal Ties

This study explores whether the negative impact of “groupthink concurrence‐seeking behavior” (GTB) on business process reengineering (BPR) projects is affected by group members personal traits and interpersonal ties within the group. To this purpose we conduct and present the results of a longitudinal controlled field experiment over 18 BPR projects lasting 3 months and involving 18 teams comprising 71 first‐year MBA students. The main contribution of this study is twofold. First, we explicitly consider and measure the core construct of groupthink phenomenon: that is, GTB. Existing organizational behavior literature has, contrarily, considered only its causes, symptoms, and outcomes. Second, we show evidence that GTB does have a negative impact on group performance in BPR project settings. In this regards, results also indicate that while perceived control, conscientiousness and interpersonal evaluation mitigate the negative impact of GTB on group project performance, confidence, and previous relationships amplify this negative impact, even if they have a direct positive effect on performance. Thanks to the findings of this study, we are able to provide valuable suggestions to managers in charge of BPR projects for ensuring effective performance of project teams and controlling for potential obstacles due to GTB.     

Reengineering of a supply chain management system: A case study

A business process reengineering (BPR) project concerning a supply chain management (SCM) system of a heavy machinery manufacturing company has been discussed in this paper. The BPR implementation process model has been described. The principal objective of this project has been to bring about radical changes in the mind sets, management styles and systems of a very mature but large organization in India. The implementation process has been very successful because the model has been explored by an organizational development initiative. BPR is both feasible and worthwhile in business only when ideas and ideals are put willingly in practice; and is practised in a collaborative mode to get closer to the people, especially at the floor level, and to customers and suppliers.     

基于CIMOSA 的企业过程识别方法研究

业务流程再造(BPR) 是当前管理学研究领域内的热点问题,如何在错综复杂的企业系统 中识别出过程,是实施BPR 的首要前提,在对BPR 研究的基础上,分析了企业过程识别的重要 性,而过程的组成元素是活动,活动与活动之间的相互作用和相互联系则构成了企业过程系 统,所以首先提出了基于CIMOSA 的活动识别方法,在活动识别的基础上给出了过程识别算法 和过程之间关系的确定并进行了案例研究.     

流程再造方法论

大型企业的竞争日趋白热化,已经成为了整体实力的全面竞争,既包括好的产品也包括优化的供应链,而这一切都需要合适的流程来保证。本文对很多公司热衷于流程再造花了很多力气却达不到理想的效果出发,通过对一些全球领先企业的流程进行了研究提出了流程再造本身也得要有流程并上升为方法论。     

An exploratory study of the influence of the IS function and organizational context on business process reengineering project initiatives

To help evaluate the risk of process reengineering failure and enhance the prospect of its success, three potential sources of influence on BPR initiatives and success are examined in this study. These include the innovative capacity of the organization, IS maturity and strategy-IS interface. It was found that while factors related to IT maturity and influence such as experience in mainframe and client/server computing may facilitate the decision to reengineer, they are not critical in the later stages of the initiative. On the other hand, factors having significant relationships beyond the initial decision include variables pertaining to innovative capacity of the organization and strategy-IS interface. These findings suggest that technical IT competence as a critical enabler is necessary but not sufficient for reengineering success. Based on study findings regarding the innovative capacity of the organization, guidelines for reengineering risk assessment are proposed. In addition, implications of the findings, limitations of the study and opportunities for further research are also discussed.     

A human - computer interactive approach based on activity - section analysis for BPR

In any business process reengineering (BPR) project, a thorough understanding of various tasks and activities of the organization is required. Very often this idea is captured using a simple flow chart or static representation diagram. The weakness here is that the process design complexity is not adequately represented by the use of flow charts, and this allows for limited human-computer interaction during the process design and analysis. In this paper, we propose an enhanced flow chart approach; the concept of activity-section flow chart to support BPR, which is a combination of the existing activity flow chart and section flow chart. Using this approach, a human-computer interactive model for BPR is developed. This model can identify the unreasonable activity loops and excessive business rounds between sections by the adjacent and reachable matrices. Via the human-computer interaction, the process can be revised by human experience. This approach provides an efficient tool for BPR of large-scale systems. It has been applied to the material supply management system of an iron and steel works, and satisfactory results have been achieved.     

企业流程再造的方法研究

企业流程再造是当今管理界的热点问题之一。针对目前在流程再造中缺少能指导、支持流程重新设计的方法和工具,本文提出一种流程再造的方法。通过规范构成流程的基本单位活动,按照一定的方法构建活动描述数据库,然后利用活动之间的相关性从数据库中搜索、回溯新流程的可行方案,并根据效用函数值得到最优设计方案,另外还可以根据活动之间的相似性寻找各流程的冗余活动,从而合并或删除从属于不同部门之间的相似流程。最后本文对构造支持该方法的决策支持系统进行了初步分析。     

提高小批量ODM企业敏捷性的方法研究

通过对现实中知识管理思想的应用与ODM企业在信息化进程中呈现出来的一些问题进行分析探讨,提出将两者结合运用,以知识管理思想指导企业的信息化进程,并采取“渐进式”的BPR技术,试图找出一条能有效提高小批量ODM企业敏捷性的途径。给出了一个已实现这一方法的企业案例,以说明方法的可行性,并分析其成功经验。     

试析企业再造的前提条件——兼论信息产业演进

企业再造现已成为企业进行改革的主要理论依据之一,其重点是重新整合被分割得支离破碎的业务流程.企业再造具有根本性、彻底性和显著性的特点,以顾客至上、以人为本和彻底改造为指导思想,其核心领域是企业的业务流程.本文通过分析业务流程组成要素相互之间的作用方式,看出信息联系对企业再造具有十分重要的影响作用,进而得出企业再造得以顺利开展的两个前提条件,一是成立企业信息管理部门,二是信息产业化发展.随着企业再造运动的不断深入,信息产业应有更快的发展与之相适应.     

The hazards of strategic planning for global markets

Global strategic marketing planning has emerged as a key process in managing today's worldwide marketplace. This survey of 90 large American global corporations reveals that most are bottom-up planners. US firms appear to have distinct cost and numbers orientations. Industry and competitive analyses are used in many companies, although managers appear to lack suitable frameworks for SWOT analyses. Economic climate changes tend to be most disruptive to global planning efforts. When faced with non-achievement of goals, most firms reformulate both objectives and strategies.     

烟草企业运营体系业务流程重组的研究

本文在对BPR理论分析研究的基础上,对烟草企业运营体系的业务流程重组进行了探索,并以宁波卷烟厂BPR的实施作为案例分析。     

European cultures and management styles

After the establishment of the Common Market in Europe, many companies from abroad opted for a single European headquarters and searched for European managers. That leads to the question whether one can really speak of a common European management style. The article at hand examines this issue. To do this, the legal framework and Corporate Governance background of individual European countries are assessed. Furthermore, cultural differences in Europe are considered. Referring to studies of cultural dimensions in European countries, the authors propose five different cultural areas in Europe. This leads to a concluding discussion of management styles in these regions.     

The Role of Organizational and Information Technology Antecedents in Reengineering Initiation Behavior*

Business Process Reengineering (BPR) has been a major catalyst of the pervasive organizational change we have witnessed over the past decade. Although one can speculate on the reasons for the popularity of this phenomenon, it is important that we carefully examine its underlying antecedents for initiation, implementation, and ultimately success, if we are to add value to practitioners of this concept. This study empirically examines the importance of facets of the organizational structure, IT knowledge resources and infrastructure, and the IS function in the initiation of BPR. Data from 313 corporations were gathered using a carefully validated survey, and initiators were compared with noninitiators. The results strongly suggest that client-server architectures, the strategic integration of IS, and cross departmental interaction are among the more important factors facilitating initiation and can be important inputs in a BPR decision-making process. The study attempts to build a contingent theory for BPR, and the more sustainable notion of fundamental process change.     

基于委托-代理理论的业务流程再造的激励约束机制研究

员工是影响业务流程再造成败的重要因素.为了充分分析流程再造中人的因素,将委托-代理理论引入流程再造中,运用该理论对流程再造中所存在的委托人和代理人以及他们之间的相互关系进行分析.首先,分析了委托-代理理论与流程再造之间的相互关系,验证了将委托-代理理论运用在流程再造中的可能性;然后,在委托-代理理论分析框架下,具体分析流程再造中所存在的委托代理关系,并建立2个阶段的基于委托代理理论的流程再造模型;最后,对所建立的模型进行改进、求解,并给出相关的解释.     

The modern prophets—How can they help us?

In this paper the author summarizes a number of futures research studies. He presents his views on the current problems in Western Europe and answers the question ‘What should companies do in order to survive the present economic crisis?’     

我国大中型企业的信息结构重组研究

首先阐述了企业信息结构重组问题的由来 ,然后分析了重组过程中需要处理的关系 ,接下来重点剖析了我国企业信息结构重组的实例 ,最后提出了适合我国大中型企业信息结构重组的模型     

Requirements for successful implementation of new manufacturing technologies

This paper addresses the issue of why many U.S. companies have had major problems implementing “programmable automation” technologies in a manner to exploit their full potential. Many competitors in Japan and Europe have been much more successful. The theme of the paper is that the real impediment to the effective use of this new manufacturing hardware lies in some deeply entrenched attitudes and ways of doing things that are incompatible with the requirements and unique capabilities of the new hardware. Barriers to successful implementation are explored and implications for managerial practice are discussed.     

Clinical reengineering. A benchmark strategy

The health care provider marketplace continues to undergo dramatic changes with the advent of hospital mergers, acquisitions, and physician and hospital alliances. In this era of managed care, cost containment is still vital to a hospital's success, but many stakeholders--patients, employers, and physicians--are determined that quality of care also remain paramount. How can hospitals reduce their expenses and maintain a quality focus? The answer lies in a successful clinical reengineering initiative. One progressive model of clinical reengineering is presented, as well as examples of initiatives at three health care institutions. Initial results of clinical redesign programs have been dramatic and encouraging, with documented evidence of simultaneous cost savings and improved patient care.