Board Accountability: Lessons from the Field

Accountability has become a major issue in the nonprofit sector. Numerous external and internal approaches to strengthening performance in this area exist, and many nonprofit boards expect their executives to account foruse of their organizations' resources. However, few boards apply any such expectations to themselves. Qualitative analysis of records from interviews, consultations, and meeting observations with 169 board members of thirty‐four diverse nonprofit organizations revealed six sets of practices that foster board accountability. They include setting clear expectations and standards for the group and for its members, actively using policies regarding conflicts of interests, identifying and staying focused on priorities, maintaining strong two‐way communications directly with constituency groups, conducting assessments of meetings and board performance, and experimenting intentionally with new approaches to their work. The experiences of these boards provide numerous examples of practical steps that others may consider when they seek to increase the value they add to their organizations as well as to strengthen public trust.     

Racial Habitus, Moral Conflict, and White Moral Hegemony Within Interracial Evangelical Organizations

Re-conceptualizing habitus as a complex of inculcated moral dispositions that—particularly within the racialized social system of the United States—are racially-constituted, this article proposes a framework through which racial conflict and structural/cultural domination within interracial religious organizations, and perhaps other volunteer organizations, may be analyzed. Drawing upon qualitative data from a study of fundraising experiences within interracial evangelical organizations, I demonstrate, first, that racial conflicts within these organizations are best framed as disputes over moral standards arising out of divergent, racially-constituted, moral dispositions, and second, that these conflicts are worked out via the institutionalization and instilment of white cultural norms, ultimately resulting in the hegemony of white moral standards within the organizations.     

Self-Identified Traditional,Moderate, and Liberal Catholics: Movement-Based Identities or Something Else?

Through qualitative analyses of 50 in-depth interviews with Catholics in three Midwestern cities, I investigate the role of religious movement organizations in the formation of Catholic identities. I find that movement organizations and elites tend to have little direct impact on the formation of Catholic parishioners’ identities in my sample. While movements’ disruptions and interactions with media are useful for generating debate and wider recognition of religious disagreements, my respondents are not usually socialized by nor do they identify with familiar movements when they call themselves traditional, moderate, and liberal. Most are uninterested in and unacquainted with movement organizations and publications. Instead, their religious identification is a form of religious mapping, which reflects their self-understood position vis-à-vis recognized cultural conflicts within the larger religious community. While movements play a limited role, I argue that we should be wary of conceptualizing Catholic identities as products of movement groups or parachurch networks since most Catholic identity-work occurs within families and parishes, as opposed to movements or parachurch organizations.

Morality Politics vs. Identity Politics: Framing Processes and Competition Among Christian Right and Gay Social Movement Organizations

This paper applies a social movement organization framing analysis to conflicts between gay-rights and Christian Right groups over issues of lesbian, gay, and bisexual inclusions in public education. As groups representing each side entered this new arena of debate over gay rights, they applied strategies they had used in other arenas. Both sides have pursued inflexible, polarizing strategies that target their constituencies and have relinquished the opportunity to offer new and creative understanding of their positions and to reach a potential new audience. This shows how opposing frames can become mutually reinforcing constraints.     

Peace and Conflict Resolution Organizations in Three Protracted Conflicts: Structures,Resources and Ideology

Guided by organizational and social movement theories, this study compares the structures, resource bases, ideologies, and strategies of nongovernmental organizations engaged in peace and conflict resolution (P/CROs) in three regions with extended violent conflicts: Northern Ireland, South Africa, and Israel/Palestine. Qualitative content analysis techniques are used to analyze 27 detailed case reports. We analyze the funding patterns and structural attributes of the P/CROs in our sample, with particular attention to how they obtain fiscal resources and membership in spite of the risks they may experience. We then explore the degree of formalization among P/CROs over time and, finally, we examine the ideological frames that P/CROs use and how these frames relate to their tactics. Throughout the analysis we pay attention to how the political context of each region influences P/CRO behavior.     

Changes in Korean Immigrants' Gender Role and Social Status,and Their Marital Conflicts

Based on survey and ethnographic research conducted in New York, this paper shows how the discrepancy between Korean immigrant women's increased economic role and persistence of their husbands' traditional patriarchal ideology causes marital conflicts and tensions. While only a small proportion of married women participate in the labor force in South Korea, the vast majority of Korean immigrant wives work outside the home, most working long hours. Parallel to the increase in Korean women's economic role, their husbands' provider role and social status have significantly weakened with immigration. Despite Korean women's increase in their economic role, most Korean husbands have not modified a rigid form of patriarchal ideology brought from Korea because they are socially segregated from the mainstream society. A big clash between Korean women's active economic role and their husbands' traditional patriarchal attitudes causes serious marital conflicts in many Korean immigrant families. In addition, Korean partners' (particularly husbands') frustrations over their downward social mobility, the long hours spent together in the family store, and their midlife crisis are additional causes of marital conflicts. Other contemporary immigrant groups, mostly from non-European, Third World countries, seem to encounter lower, but similar marital conflicts caused by sudden changes in women's gender role.     

The Policy Outputs and Conflicts of Large Communities from an Interorganizational Viewpoint

Abstract

An interorganizational framework is employed to merge elitist, pluralist, and dialectic perspectives on the community in this pilot study of 36 large United States cities.

An interorganizational framework is employed to merge elitist, pluralist, and dialectic perspectives on the community in this pilot study of 36 large United States cities.

Where organizations fail to abound, power may be wielded by an organized elite over an unorganized mass, thereby creating the conditions of polarized conflict, undampened by the crosscutting and issue-specific lines of coalition and conflict existing in organizationally richer environments. The indicators of community decentralization did indeed have independent effects upon the absence of conflict, measured by flouridation of the municipal water supply.

Decision by coalition lends special significance to linkage-providing organizations, such as large-scale and diversified municipal government. The idea of organizations with plural interests and values suggests that centralized governments either are weak or exist in organizationally barren communities; neither alternative is conducive to collective community action. The finding follows that seven different community outposts, each one requiring interorganizational cooperation, were positively affected by the scale and diversification of municipal government and/or by its decentralization.

All of this suggests that various small conflicts serve to prevent large ones in the multiorganizational setting and that the power of organizations, even government agencies, depends upon their capacity for coalition-formation, whatever the degree of their political autonomy.     

Volunteers from corporations: Work cultures reflect values similar to the voluntary organization's

The way people perceive the culture of the organizations where they are employed may shape their perceptions of their role as volunteers. This study of 201 managers and other professionals suggests that their perceptions of their work organizations as sociocentric or egocentric are related to their motives, attitudes, and performance in a voluntary organization. Implications for voluntary agency administrators include the identification of work organizations whose cultures reflect values similar to those of the voluntary organization.     

Organizational Values and Their Relation to Organizational Performance Outcomes

The communication of organizational values and their relation to employee outcomes is evaluated between two departments within a Health Care Organization. Organizational values that are congruent with employees' values have been shown to increase employee satisfaction, commitment, and performance outcomes. This article discusses how values are defined and different ways that values can be communicated to acquire improved organizational outcomes. Past research on values within organizations is reviewed.

Questions from the Organizational Culture Survey and the Communication Satisfaction Questionnaire are combined to measure employee satisfaction, morale, and perceived involvement in decision making. The organization provided data on employee absenteeism, turnover, and performance ratings. An analysis of the results indicates employees in departments that have clearly defined and communicated organizational values perceive they are more involved in the organization and more participatory in decision making. Implications of the results for organizations are detailed.     

From local champions to global players: A long-term perspective on Swiss companies’ connections across territorial scales

Corporate interlocking at the national and transnational scale has received substantive scholarly attention. Less is known about companies’ ties to the cities and regions in which they have their seats. In this paper, we conduct a long-term analysis of the multilevel ties that companies maintain with the local and the national context they are embedded in. To do so, we adopt a positional approach and identify the directors of the major companies in the three largest Swiss cities (Basel, Geneva, and Zurich) and study company directors’ ties to local and national organizations in seven benchmark years between 1890 and 2020. Our analysis documents the rise and fall of company directors’ ties to national organizations over the course of the 20th century, and it highlights the continued persistence of companies’ ties to the local level and their region until the new millennium, when companies’ ties with national and local organizations vanish, coinciding with the transnationalization of company boards.     

Living with suicidal feelings: Japanese non-profit organizations for suicide prevention amid the COVID-19 pandemic

The number of suicides in Japan increased for the first time in 11 years during the COVID-19 pandemic. This trend is particularly high among employed women and students. The Japanese government expanded its budget for providing telephone and social network service (SNS) counseling by prefectures and non-profit organizations (NPOs). On the basis of interviews with the chairman as well as counselors of an NPO in Osaka (Japan) that has provided telephone counseling services on suicide for over 40 years, this study examines suicide and suicide prevention amid the COVID-19 pandemic with a particular focus on how suicidal feelings are accepted. The results clarify that people do not wish to die just because of financial troubles or health problems; rather, they have lost the meaning in their life in the conflicts between social conditions and their personal life histories. Additionally, as volunteer counselors often experience the suicide of close relatives, their empathy for a caller may be based on their experiences of being overwhelmed by the realization of the otherness of others. They do not regard the acceptance of suicidal feelings as a “job,” but act as “friends.” Although modern society conceals death and suicide cases, the key to achieving a society where no one is driven into committing suicide is to place human life and human rights first as well as to talk about suicide and suicidal feelings without making the subject taboo or an aberration.     

Managing stakeholder relationships and nonprofit organization effectiveness

This research examined how nonprofit organizations manage their relationships with stakeholders and how these practices relate to perceived organization effectiveness. We conducted semistructured, open‐ended interviews with executive directors of nonprofit organizations (NPOs) to discover whom they see as their stakeholders, the types of expectations they encounter from stakeholders, and the practices they use in managing stakeholder relationships. The two nonprofits that were evaluated as most effective used a consistent, thematic rationale in dealing with stakeholder issues: one organization discussed its actions in terms of its mission and core values, the other based its actions in terms of building relationships and networks. Our study suggests that organizations that ground their external relations in issues that are recognized as good nonprofit management, and do so consistently across stakeholder groups, will tend to be rated as more effective by multiple, external evaluators.     

Civil Society Organizations in the Informal Settlements of Buenos Aires: Service Providers and Forces for Change

The objective of this paper is to analyze the historical roots and contribution to human development of civil society organizations in marginalized communities based on fieldwork undertaken in seven informal settlements of the City of Buenos Aires, Argentina. The paper provides evidence of a dense network of organizations whose principal function is the provision of social services, especially food assistance, through a complementary relationship with the state. The current effectiveness of the settlements’ representative organizations—the principal vehicles through which community members voice their collective demands—is limited by a mix of factors intimately related to civil society–state relations, including irregularities in election processes, conflicts between organizations, and lack of transparency in the allocation of public resources. The paper concludes that true empowerment of these communities to act as a unified force for change requires the strengthening of neighborhood organizations and greater government openness to civil society participation in public decision-making processes.     

Information and Communication Technologies: Reshaping Voluntary Organizations?

Electronic networking holds the promise of innovation with involuntary organizations as they seek to respond to deep shifts in the social, economic, and political spheres in which they operate. Evidence from our study of U.K. voluntary organizations demonstrates relatively low uptake of the core networking technologies and applications essential to support the reconfiguration of key relationships in and around the organizations. Friends of the Earth and the Samaritans are exceptions to this trend. Case studies of these organizations suggest they are using information and communication technologies to reshape internal relationships and reconfigure relationships externally. The extent to which the organizations are reconfiguring around intelligent campaigning and intelligent client service is tempered by their long‐standing values.     

Institutional Amnesia: Sustainability and Peacebuilding in Croatia

This article studies the relationship between sustainability and institutional memory in postwar Croatia. Is institutional memory preserved after interventions end? Is so, how and by whom? What are the causes of loss of institutional memory? What are the consequences for sustainability and accountability? When international organizations pulled out of peacebuilding operations in Croatia in the mid to late 2000s, they quickly lost their institutional memory of their projects. Donors, international nongovernmental organizations, and intergovernmental organizations all lost their ability to recall the work they had done in the past. Using interview, ethnographic data, and archival documents gathered over five years (2008–2013), I define three types of memory—archival, human, and electronic—and show how each of these forms of memory eroded as international projects in Croatia ended. The loss of international memory has implications for international organizations' own stated goals of sustainability and their ability to achieve and assess sustainability, and for the downward accountability of donors to their beneficiaries and the countries they worked in.     

Conflicts between activist research and academic success: Participatory research and alternative strategies

The article compares participatory research and alternative activist approaches, based on the literature on participatory research and interviews with nine successful sociologists who use alternative approaches. Participatory research, distinguished by high control over research by community members, equalizes power within the research process, but often retards academic publication and career advancement. The interviews show that successful academics retain control over their research, experience mild to severe conflicts with departments, and develop various strategies for combining activism and career success. All types of activist research are more effective in challenging inequality if they involve activist community organizations. Her research has focused on family, gender, and feminist and participatory methods. Recent publications includeLove in America, “Feminist Science,” and “Participatory Research” with Cathleen Armstead. Her current participatory research project explores “Family and Community Caring” in a Mexican-American community. Address for correspondence: Francesca M. Cancian, University of CA, Dept. of Sociology, Irvine, CA 92717.     

Developmental Dynamics in Nonprofit-Sector Federations

This article explores developmental processes in community-based issue domains and the effects of such processes on the federated referent organizations (FROs) that emerge to address problematic issues. Such organizations mobilize resources and serve as focal points for collective strategies. FROs encounter developmental tensions as they oscillate between adaptation to their environments and construction of new contexts. The way these tensions are resolved suggests three possible response scenarios: reorientation, replacement, or demise. Likely conditions for each scenario are explored. A case study of a federation of over 200 nonprofit organizations in a metropolitan region in the United States is used to illustrate the argument, and implications for similar types of organizations are indicated.     

Supporting the Independence of Elderly Residents Through Control Over Their Environment

Increasing loss of control over one's life is associated with reduced interdependence and wellbeing in the elderly. A housing organization tries to prolong the independence of its residents by reinforcing the sense of competence endangered by age associated deterioration. Competence is enhanced by providing residents with genuine control over their lives and through access to real choices in necessities, in social contacts, in services and facilities. Choice and control are supported even at the cost of some increased resident risk-taking. A case study is presented showing the failure of a well-designed meals program without sufficient opportunity for choice and control. The paper concludes by citing conflicts which result from this approach, both for staff, internally, and externally with other community organizations which expect elderly to be cared for.     

Is it really that important to you? How the topics of conflict and emotional reactions to conflicts explain the associations between attachment insecurities and relationship satisfaction

This study sought to examine the intermediary roles of different topics of conflict and negative emotions following conflicts in the associations between attachment insecurities and relationship satisfaction in a sample of 253 mixed-gender couples from the community. Results from path analyses based on the Actor–Partner Interdependence Model showed that attachment anxiety and attachment avoidance were associated with the perception, in both partners, of experiencing more conflicts in the relationship. In turn, the more participants perceived conflicts related to major issues and daily annoyances, the more they reported negative emotions following conflicts and lower relationship satisfaction. Participants’ report of conflicts related to major issues was also related to their partner's lower relationship satisfaction. Findings highlight the significance of accounting for the topics on which couples argue and of using an attachment-based framework to help couples deal with the negative emotions that they experience following conflicts.     

Outcomes Assessment and the Paradox of Nonprofit Accountability

Leaders of nonprofit organizations face a particular bind in responding to the demands for results‐based accountability. If they focus only on the project‐level outcomes over which they have the most control or for which indicators are readily available, they risk default on the larger question of accountability to publicly valued goals. On the other hand, if they try to demonstrate the impact of their particular projects on communitywide outcomes, they risk taking credit inappropriately or shouldering the blame for indicators beyond their control. Here, I present findings from a research project, conducted in collaboration with economic development organizations on the north coast of California, that explored the practical demands and dynamics associated with this paradox. The key challenges are more civic and political than technical.