企业物流绩效评价指标体系研究

<正>传统的生产加工型企业多注重生产盈利,在企业物流绩效管理方面大多有所欠缺,本文根据企业物流服务企业供应链运作的特性,参考供应链运作参考模型(SCOR),分析与之五个环节相配套的物流服务,建立企业的物流绩效评价指标体系,并阐述了其设计理念、设计原则和设计步骤。     

基于关键绩效指标的零售企业供应链物流绩效评价

本文根据供应链中零售企业物流的特点,运用关键绩效指标构建零售企业供应链物流绩效评价体系,结合实例介绍了关键绩效指标的设计思路,分析了该指标体系的优势.     

供应链产品物流过程模型及时间瓶颈的识别

供应链时间瓶颈的识别是对供应链进行时间压缩的首要环节.本文首先根据供应链网状模型和无边界集成的供应链合作思想,将供应链中产品生产过程看作是一个物在供应链各环节的流动过程.在对这一物流过程进行分析的基础上建立了供应链产品的物流过程模型,并使用产品物流在供应链各环节流动的转移概率,结合价值工程的思想,提出了基于产品物流过程转移概率的供应链时间瓶颈识别方法,给出了供应链时间瓶颈识别与压缩的方法和流程,最后使用算例进行了仿真研究.     

论物流能力是实现物资集约化管理的关键

有效整合资源、实现物流一体化,加强重点环节管理,才能使供应链系统产生更加强大的整体物流能力。在此基础上,电力企业只有通过整体规模降低成本,畅通流程,提高效率,才能实现对公司物流、资金流和信息流的统筹协调运作。     

e-供应链的体系结构及实施要点研究

在分析和论述e-供应链概念和核心特点的基础上,建立了e-供应链的一种体系结构,分析了e一供应链的物流、信息流和资金流,并从采购、生产制造、市场营销及客户服务和物流配送四个环节阐述了其实施要点.最后,分析了中国雅芳公司基于e-供应链变革的案例.     

虚拟企业绩效评价体系的构建与应用——基于农产品供应链视角

本文借鉴平衡计分法,重构了农产品供应链绩效评价体系,并基于AHP法和模糊综合评价法对指标赋权重进行仿真评价。研究发现,农产品供应链中"流程"和"产品质量与创新"对其绩效的影响较"财务"和"顾客"大,同时,也是改善农产品供应链绩效的重要环节。     

基于并联输入阶段的合作 DEA 方法在外购或自制决策中的应用

首先在两阶段合作 DEA 模型的基础上构建一个基于并联输入阶段合作DEA的综合性的供应链绩效评价模型,应用在当企业以自制与外购的混合决策的比较.通过关于泰国龙眼干加工生产行业的案例,来探讨农民合作社加工企业的采购环节与整体供应链绩效的评价过程,这种方法使我们能够把自制或外购决策研究中,发展到自制与外购混合研究.模型不只应用基准了某企业在每个环节及整个供应链的绩效比较,而且也可以对所考察的企业中,提出最适合某个企业的自产或外购的战略.     

供应链绩效评估在国内企业应用现状及体系研究

本文基于平衡记分卡的思想,结合对国内八个行业300多家企业的问卷调查,构建出一套切合实际的、科学的、可靠的具有22个指标的供应链绩效评价体系,为企业进行供应链绩效的自我评价提供有效的测评工具。并在此基础上,利用调研数据对记分卡进行实证检验,探讨了物流与供应链绩效等方面的相互作用关系。     

基于BP神经网络的电子商务环境下供应链联盟绩效评价研究

电子商务下供应链动态联盟绩效评估与传统的企业组织形式相比具有其新颖的特征。本文讨论了构建电子商务环境下供应链合作联盟绩效评价体系的依据,提出了一套系统的供应链联盟绩效评价指标体系,并对BP神经网络在电子商务环境下供应链合作联盟绩效评价中的应用进行了探讨。     

第三方物流企业绩效评估探讨

本文简要介绍了关于第三方物流企业绩效评估的作用,特点,以及对于整个企业绩效的影响作用和相应的实行办法和措施。通过分析第三方物流的相关概念,依据企业绩效评价体系构建的原则,提出了第三方物流企业绩效评价体系。为使物流管理绩效评价体系能真实反映企业物流管理水平,采用定性与定量方法设计了供应商管理绩效评价方法,作为物流管理绩效评价体系的补充。该体系可以采用综合评价方法(模糊理论)或层次分析法,同时结合企业的实际数据,对第三方物流企业进行绩效评价。通过对第三方物流企业绩效做出评价,了解企业目前的经营状况并与同类企业进行比较,能够使企业有针对性地提出相应的改善措施及对策,希望对我国第三方物流企业的发展和绩效评价体系研究有一定理论研究意义。     

服务供应链管理、顾客满意与企业绩效

本研究构建了服务供应链管理活动同顾客满意及企业绩效间的结构方程模型,并以来自中国民航服务业的数据进行了实证分析。结果显示服务企业的领导力不仅对服务供应链的战略管理和运作管理活动有正影响效应,还对企业服务信息系统的构建有积极影响;企业文化对企业战略层面的服务供应链管理计划、协作关系的构建、整合服务资源等服务供应链战略管理活动有显著影响;服务供应链战略管理活动、运作管理活动和顾客信息系统的构建通过有效提升顾客满意感、可以增加企业绩效。     

工业企业物流能力与供应链绩效关系的实证研究

对物流能力中的有形要素能力与运作能力进行了说明,并选定了对供应链绩效进行衡量的中间变量。在此基础上提出了一系列假设并建立模型,通过对国内近千家工业企业进行问卷调查,用结构方程模型进行了分析,得出了运作能力比有形要素能力对供应链绩效影响更显著的结论。实证分析显示,运作能力对响应性、服务质量、物流绩效都有显著影响,并通过服务质量间接影响到企业的财务绩效,而有形要素能力除了与运作能力有相关性之外,对响应性、服务质量、物流绩效均无显著的直接影响。     

基于前景理论的LSSC服务质量管控策略的演化博弈分析

物流服务的完成质量依赖于物流服务供应链（LSSC）中集成商（LSI）与提供商（FLSP）的共同努力。本文基于决策者有限理性的假设，将前景理论与演化博弈相结合，分析物流服务供应链中服务质量管控活动，讨论提供商服务策略与集成商管控策略的博弈过程，通过仿真揭示损失规避系数、感知价值的敏感系数、竞争替代效应、责任分担比率对演化结果的影响。本文的创新与特色在于：一是借助前景理论中的价值函数与决策权重函数修正传统演化博弈中的支付矩阵，扩展了物流服务供应链中关于博弈者风险态度、损益感知价值等心理因素的讨论。二是通过考虑集成商间的竞争替代效应，丰富了现有文献中对集成商监管策略影响因素的探讨。研究结果表明：提升提供商对违约成本的感知价值、发挥集成商间的竞争替代效应是系统达到最优均衡点的有效途径；增强提供商与集成商对违约后果的认知程度、提高双方的风险意识能有效抑制服务违约行为；各核心要素对系统演化的影响方式不同，通过模型与仿真结果可解释由责任分担不当诱发的LSSC服务质量管控不利的问题。     

An integrated model of supply chain performance evaluation and decision-making using structural equation modelling and fuzzy AHP

This paper aims to propose a comprehensive evaluation tool and decision model, which can help the practitioners to gauge their supply chain performance and guide them in decision-making for further improvements. The model provides a salient notion of integrated supply chain performance evaluation approach distilled from the literature. The five important performance evaluation criteria (supply chain planning performance, supply chain partnership performance, production performance, delivery and logistic performance and customer service and satisfaction performance) and corresponding 19 sub-criteria have been identified. An integrated methodology of structural equation modelling (SEM) and fuzzy analytic hierarchy process (FAHP) have been applied to the proposed model to a real case study of Indian textile–apparel–retail supply chain network.     

Impacts of demand and supply factors on the capacity scheduling performance of logistics service supply chain with mass customisation service modes: an empirical study from China

This paper studies the influence of the demand–supply environment on the capacity scheduling performance of the logistics service supply chain. According to the key characteristics of the demand–supply environment, the cases of five Chinese companies were introduced and cross-analysed, then research hypotheses were developed. After receiving 154 valid questionnaires and testing our hypotheses, some key conclusions were obtained. From the aspect of demand, there is a positive correlation between the customised levels of demand and the scheduling cost of logistics service integrators but a negative correlation between the customised levels of demand and the scheduling flexibility; From the aspect of supply, a higher self-support ratio of logistics source and a higher sourcing integrity of logistics service integrators will lead to a higher scheduling cost and a lower scheduling flexibility; a whole-process performance evaluation is a moderator, which will positively improve the impact of the whole process scheduling performance.     

Measuring the logistics performance of internal hospital supply chains – A literature study

The patient care processes in hospitals are supported by a range of operational activities including inventory management and distribution of supplies to point-of-care locations. Hospitals carry large amounts and a great variety of items, and the issues of storing and distributing these items throughout the hospital supply chain are of great importance to providing high-quality patient service. Healthcare logistics encompasses the process of handling physical goods (e.g. pharmaceuticals, surgical medical products, medical equipment, sterile items, linen, food, etc.) and the associated information flows, from the reception of the goods within a hospital to their delivery at patient care locations. The medical supply costs constitute the second largest expenditure in hospitals, after personnel costs. A high-performing supply chain may realize improved outcomes (e.g. safe and quality patient service) and greater efficiency. Logistics managers need to identify opportunities to improve the logistics processes in order to lower costs and to improve patient care quality. However, in order to improve the logistics processes, you must understand how the healthcare supply chain is currently performing. Measuring the performance of the supply chain is fundamental to identify and address deficiencies in the logistics activities, and it serves as a good input for managerial decision-making. The purpose of this article is to present existing research on performance measurement at the internal hospital supply chain (e.g. inventory management, distribution activities), and more specifically in the operating theatre since it is among the most critical resources for a hospital. At the operating theatre, the requested items should be available at the right time at the right place, in the right condition, at the lowest cost possible. Furthermore, we will also discuss literature on multi-criteria decision-making techniques. It enables researchers to build a performance measurement framework and to prioritize between multiple performance indicators since a diverse group of stakeholders with conflicting interests is involved in the internal operating room supply chain.     

考虑质量成本的物流服务供应链纵向整合策略研究

本文聚焦于物流服务供应链中的纵向整合问题,考虑由一个物流服务集成商和两个物流服务提供商构成的供应链系统,基于物流服务质量成本分别构建纵向分散和纵向整合模式下的质量博弈模型,探讨纵向整合策略对物流服务供应链运作效率的影响,分析纵向整合策略存在的市场条件。研究表明,竞争强度是影响企业决策和策略选择的关键因素;纵向整合会对接受整合的物流服务提供商产生“协同效应”,而对未被整合的物流服务提供商产生“外部效应”;当且仅当竞争强度较大时,物流服务集成商和物流服务提供商会同时选择纵向整合,既有利于提升整体物流服务质量水平,又能降低物流服务质量实现成本。     

基于服务能力均衡的网购供应链资源整合决策

为客户提供满意的个性化服务是网购企业提升客户体验价值和竞争力的关键,满意的个性化服务需要对网购企业后台运行的供应链资源进行有效整合。在网购供应链资源整合特征分析基础上,从网购供需服务能力动态协调与均衡的角度出发,基于网购个性化服务模式分析并挖掘出资源整合的主导因素,建立了整合决策的优化数学模型,搭建了改进的蚁群寻优算法来实现整合决策优化的求解。最后通过算例验证了方法的有效性与可行性。     

Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

Abstract

Retail networks are striving to achieve competitive advantage by increasing value through loyalty and efficiency with a focus on service operations. As sales promotions have become an integral part of the retail supply chain planning, customer behavioural aspects based on loyalty and service operations have been challenged greatly. Subsequently, management capabilities, such as planning and timely replenishment, have become complicated tasks for many retail store managers. This study develops a model integrating retail network value and efficiencies with customer behaviour and performance. We validate the model using survey data from prominent U.K. retail store customers. Our data analysis shows that both loyalty and service operation attributes have positive significant impact on customer behaviour, while the service operation mediates the relationship between loyalty and customer behaviour. This result gives a new outlook to build managerial capability based on customer loyalty and service operations. Our results specifically show that the service operation attributes will indirectly influence the customers’ buying behaviour even in the presence of loyalty attribute such as promotion schemes. This result sends a strong signal to retail supply chain managers to offer customised promotions considering local community rather than having uniform sales promotion nationwide.     

Decision model of customer order decoupling point on multiple customer demands in logistics service supply chain

The key factor in realising competitiveness of a logistics service supply chain (LSSC) is its ability to meet customised requirements with the cost of mass service. This paper introduces the concepts of mass customisation and customer order decoupling point (CODP) into the field of logistics service to solve the problem of CODP when a logistics service integrator (LSI) in an LSSC operates under mass customisation. Two models of CODP decision, respectively, on single and multiple customer demands, are developed. Both process constraints and lead time constraints from the customised logistics service orders are considered. Unlike CODP positioning models within the manufacturing supply chain, the objective of this paper is to exclusively consider the cost of order transferring and order waiting at CODP to minimise total cost of the LSI. The applications of the two models are also discussed by two real cases, and three major conclusions are drawn. First, introducing mass customisation into an LSSC and minimising total cost of order processing of the LSI by selecting an optimised CODP is feasible. Second, total cost will decrease monotonously along with the movement of CODP toward the last service procedure under the precondition of satisfying lead time constraints. Third, parameters about the customers’ logistics service orders will bring about great influence on the selection of CODP. For instance, the lead time of orders will influence the number of feasible CODPs and the position of optimal CODP. Also, decreasing cost of order transferring and order waiting will not cause the change of optimal CODP, while increasing cost of order transferring and order waiting will lead to the switch of optimal CODP.