The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams

The role of different types of intelligence in the occurrence of conflict in global virtual teams (GVTs) has largely been overlooked in the literature. As suggested by the theory of multiple intelligences, this study explores how cultural intelligence (CQ) and emotional intelligence (EQ) influence the occurrence of interpersonal, task and process conflicts in GVTs. Furthermore, by drawing on the contingency theory of task conflict and performance in groups and organisational teams, we examine the impact of these different types of conflict on the performance of GVTs. Utilising multilevel analysis, we tested the research model using a sample of 810 graduate and undergraduate business students from 38 different countries who worked in 232 GVTs. The results show that the CQ and EQ of the team members reduce the occurrence of the three different intragroup conflicts in GVTs. We also demonstrate that process conflict negatively affects GVT performance. We discuss the implications for research and practice.     

The performativity of strategy: Taking stock and moving ahead

This special issue groups a set of contributions that together question and extend the boundaries of strategy research by examining strategy work as a performative pursuit. In this introduction, we position the special issue papers within the broader context of performativity studies in organization and management theory. To do so, we ground the analysis of the performativity of strategy in the recent developments of strategy-as-practice research, clarify the ambitions of a performative turn in the study of strategy, introduce the plurality of performativity meanings and uses in prior research and specify the conceptualizations of performativity mobilized in the seven contributions that form this special issue. Taking stock of their rich insights, and reflecting on our editing of this special issue, we then identify key challenges underlying the constitution of the body of studies on the performativity of strategy, and propose three avenues of research that together sketch a research agenda for advancing the study of strategy as a performative endeavour.     

Understanding outsourcing contexts through information asymmetry and capability fit

Outsourcing is a strategic activity that has long been central to operations management research and practice. Yet, there are still many outsourcing management challenges that remain. In this article, we explore two of the outsourcing challenges that motivated this special issue and are central to the 10 articles included. To do this, we develop a theoretical model that examines how variations in capability fit and information asymmetry combine to present firms with four different outsourcing contexts. We then explain how each of the articles included in this special issue relate to our theoretical model and explore several avenues for future research.     

Peer performance evaluations in global virtual teams: A longitudinal analysis of surface- and deep-level attributes

Most research on peer performance evaluations (PPEs) has been conducted using co-located teams, assuming that PPEs are static, and focusing on the effects of PPEs, while ignoring how attributes of the evaluated individual influence PPEs, and if PPEs may vary over time. The present study advances this line of research by applying theory on impression formation and Tuckman's team stages model to explore the varying relevance of surface-level and deep-level individual attributes on PPEs across the team's life, and specifically in the context of global virtual teams (GVTs). We used longitudinal data across ten weeks of 831 individuals from 34 countries working in 239 different GVTs. We found that surface-level attributes, such as age and home country reputation, affect PPEs in the early stages of the team project, while the deep-level attributes, such as cognitive ability and English language proficiency, influence PPEs in the late phase of a GVT's life. We also found that cultural intelligence impacts PPEs relatively early on, and emotional intelligence is only relevant for PPEs when the GVT hits critical turning points, while gender influences PPEs throughout the project. We discuss the theoretical and managerial implications of our findings and provide directions for future research on PPEs in GVTs.     

Leadership and individual differences: At the cusp of a renaissance

In this introductory editorial, we provide a brief overview of the history of individual difference research in leadership. We explain the major challenges that trait research faced, and why it was revived primarily because of methodological advancements. Next, we argue that leadership individual difference research is at a cusp of a renaissance. We explain why we are at this cusp and what researchers should do reify the renaissance in terms of theoretical extensions of trait models, the application of robust methodological advancements, and the development of process models linking distal (i.e., traits) predictors to proximal predictors (e.g., behaviors, skills, attitudes), and the latter to leader outcomes. We then summarize the papers we accepted for the special issue, and conclude with an optimistic note for leadership individual difference research.     

The Role of Brokers and Social Identities in the Development of Capabilities in Global Virtual Teams

While organizations are increasingly relying on global virtual teams (GVTs) to carry out knowledge intensive activities, the understanding of how GVTs develop capabilities is still limited. We explore how GVTs adapt routines and build capabilities, and the role played by brokers and social identities in this process. We interviewed 49 professionals working in fifteen GVTs based in Europe, India, and US, and operating in IT and engineering consulting companies. Our multi-level grounded model highlights that, while brokers help in the creation of mutual knowledge, they reduce the accuracy of perceptions about distant co-workers. Mutual knowledge, combined with limited accuracy of perceptions, diminishes the need to adapt team routines over time. The negative effect of brokers on the creation of team capabilities is reduced when individual professional identities trigger the search for more accurate perceptions of distant colleagues and clients with the objective of adapting team routines and performing more stimulating work. On top of this, organizational identity further enables the process of adaptation of team routines. We conclude with a discussion of theoretical implications on the interplay between operational and social processes in GVTs and team capabilities, as well as practical implications for designing and managing GVTs.     

Economic perspectives on leadership: Concepts,causality, and context in leadership research

The fields of leadership and economics have interacted very little until now. The aim of this special issue on “economics and leadership” is to demonstrate the potential benefits of paying attention to and incorporating economic perspectives and methods into leadership research. Specifically, we argue that the field of economics can advance leadership research on three main topics: concepts, causality and context. For each topic, we summarize the state-of-the-art literature and showcase important insights, tools and findings. We also discuss possible critiques of the economic perspective on leadership. The timeliness of this issue is evident from recent discussions on the three C's within the field of leadership research, not least within The Leadership Quarterly itself. Our paper as well as the other six papers in this issue demonstrates that narrowing the gap between economics and leadership is not only beneficial and feasible, but also crucial for the progress of leadership research.     

Global Crisis Management – Current Research and Future Directions

Examples of crises involving multinationals can be found in the media around the world on a regular basis. Despite the importance of this topic, the state of the literature in the area of global crisis management has yet to be explored. Incorporating a commonly used three-stage approach describing crisis management as involving three phases - the pre-crisis phase (prevention and preparation), the crisis phase (response), and the post-crisis phase (learning and revision) - we briefly review the literature in global crisis management. We then introduce three special issue articles. Finally, we suggest future areas for research on the topic of global crisis management.     

Leading with emotion: An overview of the special issue on leadership and emotions

This introduction to the special issue on leadership and emotions provides an overview of the topic and articles included in this issue. We discuss the motivation behind this collection of theoretical and empirical articles, how they contribute to the goals of the issue and where we see this domain of leadership research heading in the future. One goal of this issue was to expand the focus of research beyond moods and generalized affect to discrete emotions and mechanisms through which emotions exert influence such as emotional contagion, empathy, and emotional authenticity. Relative to positive and negative affectivity, discrete emotions, mediators, and moderators of leader emotions have been studied far less. A second goal was to highlight the importance and role of emotion regulation strategies, mechanisms, and effects in the dynamic exchanges between leaders and followers. Finally, we wanted to increase the representation of multi-level perspectives and studies with regard to leadership and emotions. The compiled studies achieve these goals drawing on a variety of theoretical perspectives (e.g., Emotions as Social Information (EASI), Affective Events, Transformational leadership) as well as range of methods (qualitative, quantitative and mixed-methods) and settings (lab and field). Taken together, the findings from this special issue illuminate some interesting relationships and we hope will inform future research on leadership and emotions in a significant way.     

Leader development for adolescent girls: State of the field and a framework for moving forward

For most leaders, their first exposure to formal leader development training occurs in adolescence, through school, extra-curricular activities, or youth leader development programs. As with many adolescent experiences, the processes and challenges of leader development are different for girls than they are for boys. With increasing calls to address gender inequity worldwide, adolescent girls' leader development has become an important cross-disciplinary research topic. Though the literature on developing adolescent girls has grown substantially, it is fragmented across disciplines, with a lack of integration and theoretical framing hindering our advancement in knowledge. Therefore, there is a critical need for a comprehensive review article to guide scholars to build an integrated knowledge of how leader development occurs for adolescent girls. We searched for literature relevant to leader and leadership development designed for adolescent girls and reviewed a total of 108 academic papers (2000–2019). We identify and critique five themes in this literature that hold important implications for the leader development of adolescent girls. To advance knowledge, we offer social cognitive theory as a theoretical frame to understand adolescent girls' leader development and provide guidance on future research. Finally, we offer insights on how the processes and practices of adolescent girls' leader development could inform adult leader development.     

Big Data and Performance: What Can Management Research Tell us?

The special issue focuses on the theory and evidence linking the use of Big Data related technologies by businesses with their performance. Here we connect the papers accepted for the special issue to the overarching theme of Big Data as an emerging concept within the business management literature. We present two prominent case studies examining the use Big Data technologies on performance and strategy, followed by a discussion on how themes around Big Data and Performance may be examined from a theoretical perspective. Finally, based on a synthesis of papers in the current issue, we discuss the emerging issues and trends within the academic literature, relevant for future research.     

The wider implications of business-model research

Business-model research has struggled to develop a clear footprint in the strategic management field. This introduction to the special issue on the wider implications of business-model research argues that part of this struggle relates to the application of five different perspectives on the term “business model,” which creates ambiguity about the conceptual boundaries of business models, the applied terminology, and the potential contributions of business-model research to strategic management literature. By explicitly distinguishing among these five perspectives and by aligning them into one overarching, comprehensive framework, this paper offers a foundation for consolidating business-model research. Furthermore, we explore the connections between business-model research and prominent theories in strategic management. We conclude that business-model research is not necessarily a “theory on its own” and that it can be more fruitfully understood as a theoretical mechanism for combining different literature streams. As such, business-model research is positioned as a central connecting component in the further development of the strategic management field.     

基于内容分析法的电子商务模式分类研究

随着全球电子商务的蓬勃发展,商务模式作为描述企业如何创造价值的概念成为一个热门研究领域。然而,在电子商务模式分类这一基本问题上还未形成共识,人们依据不同分类标准建立了不同的电子商务模式分类框架。本研究对CNKI中文期刊全文数据库中篇名或摘要包含电子商务模式的文献中的商务模式分类标准及类别进行内容分析,结果表明出现频次较高的分类标准依次为交易主体、交互模式和价值链整合、价值链中的位置和盈利方式、市场主导力量和新旧经济5种,并且交互模式和价值链整合、新旧经济以及价值链中的位置和盈利方式这3种标准随时间推移所占比例逐渐上升,表明主流分类标准越来越关注于价值的创造方式和创造过程,这一趋势与电子商务模式定义所揭示的价值创造本质及其发展趋势是一致的。同时,分类体系的多样性也影响了人们对电子商务模式的理解和沟通,未来研究需要提出基于价值主张的更为通用和全面的分类体系来指导商务模式创新实践。     

Introduction to Special Issue on POM Research on Emerging Markets

This special issue presents production and operations management research papers from emerging markets worldwide, focusing on their unique contexts, institutions and markets. Collectively, they offer insights into the unique operations management strategies and practices that firms face in emerging markets. The magnitude and pace of change is staggering. As a result, execution and managing growth in these emerging markets represents both huge operational and supply chain risks, and simultaneously vast opportunities. We are confident that these papers stimulate new operations management research while highlighting the effective use of different research methodologies. We welcome you to enjoy this special issue of POMS. We express our deep gratitude to editorial team for their support. We especially wish to thank the authors for their contributions to this special issue.     

The organizational design of offshoring: Taking stock and moving forward

Offshoring can be defined as the relocation of organizational tasks and services to foreign locations. At the same time as the scale and scope of offshoring have reached unprecedented levels in recent years, firms have increasingly been exposed to the challenges relating to managing an organization consisting of a number of offshored activities. In this special issue introduction paper, we argue that an organizational design perspective on offshoring can benefit research and practice in understanding how firms can coordinate and integrate offshoring activities. Specifically, we argue that offshoring implies an organizational reconfiguration consisting of three stages: disintegration, relocation and reintegration. We discuss the implications of this perspective and outline a research agenda.     

The many faces of emotional leadership

This article focuses heavily on overviewing and analyzing the seven articles in this special issue on emotions and leadership. The articles are discussed in terms of four key leadership issues. The first issue concerns the traits necessary for leadership. Empathy is shown to be an important variable that is central to both emotional intelligence and leadership emergence. The second issue concerns the relationship of emotions to the leadership process. It is argued that a key leadership function is to manage the emotions of group members, especially with regard to feelings related to frustration and optimism. The third issue involves our perceptions about leaders. Leaders' emotional displays are demonstrated to have a larger impact on perceptions of leaders than the content of the leaders' messages, at least in some circumstances. The fourth area involves the relationship between leadership and performance. Leaders' influences upon emotional process variables are found to have a large impact on performance. The article develops several propositions that summarize the content of this special issue and, in addition, develops new propositions that suggest future areas of research. The article concludes by touching on the review process and acknowledges the reviewers for this special issue.     

The management of participatory cultural initiatives: learning from the discourse on intellectual capital

Based on previous research that highlights some gaps in the study of the new phenomena of Participatory Cultural Initiatives (PCIs), this paper addresses the need to understand how the relevance of those initiatives is perceived, tentatively measured and communicated to strategic stakeholders. With this, we want to investigate a possible contribution of the discourse on Intellectual Capital (IC) and Intangible Assets for the cultural sector in general and PCIs in detail. The IC perspective is adopted as a boundary object to analyse the key actors’ behaviours concerning PCIs, following a performative approach. In doing so, this field research applies a case study method of analysis by investigating two PCIs in Italy: Big City Life, a street art district in Tor Marancia (Rome) and the project of Matera as European Capital of Culture 2019. Data have been gathered through both primary (interviews) and secondary (official documents, social media, websites and press releases) sources of evidence. The analysis is mainly developed at a micro (single organisation) and meso (district/city) level. Given the originality of the topic whose research is still at an infancy stage and without a well-grounded theory, we seek to gain significant insights into this new issue by applying an exploratory approach. Through the IC lens, it is possible to gain a better understanding of how the PCIs’ impact is assessed and communicated to its stakeholders. Evidence shows that narratives and visualisations play a crucial role by supporting comprehension of the PCIs’ key aspects and their interwoven relations. A condition for narratives and visualisations to be accepted as legitimation tools is the development of a trust relationship among stakeholders. As a result, the impact of PCIs has dimensions and interwoven aspects which are not amenable for traditional performance measures. In summary, it is possible to state that PCIs trigger a focus on talking and showing to understand, instead of a focus on measuring to understand. The paper discusses how the understanding and management of PCIs can improve with lessons learnt from the discourse on IC and with reference to Habermas’ theory of communicative action. Primarily, we focus on the use of narrative and visual representations by key actors to communicate with strategic stakeholders to gain trust and legitimation.

     

创业导向与探索式创新的关系：一个双中介效应模型

  创业导向对探索式创新的影响决定创业企业在不确定商业生态环境中的市场机会捕捉能力和价值创造效果。虽然已有研究部分证实了创业导向与探索式创新的相互作用,但面对创业企业生存环境不确定性更高、资源约束更明显的事实,创业企业如何借助合理的战略决策和高效的资源使用行为帮助自身实现由生存到发展的过渡显得尤为重要,鲜有研究对此类问题予以深入探讨。         基于战略创业理论、创新管理理论和资源基础观理论,以创业导向为解释变量,以探索式创新为被解释变量,引入战略灵活性和创业拼凑两个可能影响导向与产出关系的关键要素,探讨创业导向对探索式创新的直接影响,以及战略灵活性和创业拼凑可能起到的特殊中介作用。借鉴并改进已有研究的成熟量表形成问卷,选取深圳的创业企业为调研对象,以电子邮件的形式发放问卷,基于最终获得的283份有效问卷,采用结构方程和双中介模型的研究方法,全面检验创业导向、战略灵活性、创业拼凑与探索式创新之间的关系。         研究结果表明,创业导向、战略灵活性和创业拼凑均对探索式创新产生促进作用;创业导向与战略灵活性呈显著的正相关关系,也对创业拼凑产生积极影响;战略灵活性与创业拼凑呈显著的正相关关系。创业拼凑在创业导向与探索式创新之间和战略灵活性与探索式创新之间起部分中介作用。由战略灵活性和创业拼凑形成的中介链部分中介了创业导向与探索式创新之间的关系。         研究结论从导向-策略-行为-产出的研究框架拓展了战略创业理论的研究内容,揭示了创业导向、战略灵活性、创业拼凑与探索式创新之间的关系机理,为创业企业理解战略灵活性和创业拼凑的影响、充分实践和发挥创业导向的创新精神、促进探索式创新活动的持续开展提供了重要的理论依据和经验证据。     

Managing crowdsourced software testing: a case study based insight on the challenges of a crowdsourcing intermediary

Crowdsourcing has gained much attention in practice over the last years. Numerous companies have drawn on this concept for performing different tasks and value creation activities. Nevertheless, despite its popularity, there is still comparatively little well-founded knowledge on crowdsourcing, particularly with regard to crowdsourcing intermediaries. Crowdsourcing intermediaries play a key role in crowdsourcing initiatives as they assure the connection between the crowdsourcing companies and the crowd. However, the issue of how crowdsourcing intermediaries manage crowdsourcing initiatives and the associated challenges has not been addresses by research yet. We address these issues by conducting a case study with a German start-up crowdsourcing intermediary called testCloud that offers software testing services for companies intending to partly or fully outsource their testing activities to a certain crowd. The case study shows that testCloud faces three main challenges, these are: managing the process, managing the crowd and managing the technology. For each dimension, we outline mechanisms that testCloud applies for facing the challenges associated with crowdsourcing projects.