Public relations and sport in promotional culture

This paper argues that by examining a central feature of contemporary culture, new insights about public relations practice can be gained. Concepts of spectacle, ‘mega-events’, media events, celebrity, politics and lifestyle are highlighted. The paper blends various disciplinary sources and themes and links to the work of Curtin and Gaither, Hodges and Pieczka [Curtin, P.A. & Gaither, T.K. (2005) ’Privileging identity, difference and power: the circuit of culture as a basis for public relations theory’, Public relations review 17 (2), 91-115; Hodges, C. (2006). Relaciones humanas: The potential for public relations practitioners as cultural intermediaries in Mexico City. Unpublished doctoral thesis. University of Bournemouth; Pieczka, M. (2006). Promotional work: The case of PR consultancy in the UK 1995–2000. Unpublished doctoral thesis. University of Stirling] all of whom have explored Bourdieu's concept of ‘cultural intermediary’ in relation to the role of public relations.     

Cultural intermediaries and the circuit of culture: The Digital Ambassadors project in Johannesburg,South Africa

The question raised by Cheney and Christensen (2001) as to “what a non-Western, non-managerial and non-rationalist form of public relations will look like” (p.182), together with the call made by Gregory (2014) for public relations practitioners (PRPs) to be active social change agents, motivated this paper. The aim of this research is to follow a culture-centred approach and apply the circuit of culture (Curtin & Gaither, 2005) to investigate the meanings that young people (aged 18 to 34), as cultural intermediaries, ascribe to their participation in a digital empowerment project implemented by the City of Johannesburg, South Africa. This research forms part of a larger, ongoing multi-disciplinary research project.The research highlights the complexity of projects of this nature, the wide variety of stakeholders involved, the significance of structure, the importance of training of cultural intermediaries, and the benefits such intermediaries gain from their involvement. A key finding is that self-development and financial benefit contribute significantly to the success of cultural intermediaries. This paper contributes to the field of public relations by providing an analysis of cultural intermediaries’ contribution to the circuit of culture as influenced not only by production and consumption but also by identity and regulation as seen in the way they represented the meaning created during their experience.     

Relationship-building by Chinese ENGOs’ websites: Education,not activation

This study extends previous public relations research that has evaluated how the websites of Northern NGOs facilitate relationship-building (Taylor, Kent, & White, 2001), affect the media agenda (Reber & Kim, 2006), and gather and disseminate information about civil society activities (Brophy & Halpin, 1999). The study explores the relationship-building functions of Chinese ENGOs. The content analysis suggests that Chinese ENGOs’ websites reflect the realities of activism in China. They provide information to members, the public, and the media but these organizations do little to organize their publics to participate in environmental social movements. The findings provide a picture of the early years of the Chinese environmental movement and the use of the Internet in their public relations and advocacy.     

Women’s activism as public relations in a patriarchal society: The case of Kuwait

This paper addresses an important era of women’s activism in Kuwait. In the 1950s, when the government recognized women’s rights for education, the wave to obtain other civil rights clashed with culture, tradition and religion which became serious obstacles facing women in their struggle for basic rights. This historical study focuses on the establishment of two women’s organizations -- the Arab Women’s Development Society in December 1962 and the Kuwait Women's Cultural and Social Society in February 1963. To sway the negative image of women in a patriarchal society, women used activism as a public relations tool to achieve their social, civil and political rights. The study uses cultural-economic model (CEM) to illustrate how activism and public relations were articulated as synonymous to foster women’s rights in Kuwait. Archived documents and content analysis of media content published in the 1960s reveal that activism played a vital role as a public relations strategy and that social activism was more effective than political activism. The study highlights the implications of culture within the context of both public relations and activism.     

Manuals for socialization: Examples from Girl Scout handbooks 1913–1984

Although using content analysis to examine texts and other artifacts as indicators of societal expectations is not a new idea, youth organization handbooks have been largely overlooked as a rich and innovative source of data. Using examples from Girl Scout handbooks, this article shows how content analysis of these manuals of socialization can yield insights concerning societal expectations for family, career, gender roles, sexual behavior, social stratification, and other aspects of life of interest to sociologists.I gratefully acknowledge Meredith Gould for her special contributions and helpful comments on this paper. I also thank the staff of the Girl Scouts of America headquarters in New York City and the staff of the Penn Laurel Girl Scout Council in Lancaster, Pennsylvania for the use of their archives.     

The Role of Public Relations With Internal Activists

Abstract

Within the context of benefits/outsourcing reviews at a small, Eastern U.S. college, this qualitiative case study examined potential internal activism, employee/organizational leadership communication strategies, and ensuing changes in internal public relations practices/structure. Findings revealed that employees implemented activist strategies in response to perceived communication gaps, prompting organizational leadership to increase solictiation of employee input and commit to ongoing, two-way symmetrical communication; structural changes in internal public relations practices and reporting relationships also resulted. Extending previous activism research findings to internal publics as activists, in this study I suggest that the prodrome of potential employee activism should inform future public relations practice.     

“I want to create change; I want to create impact”: Personal-activism narratives of Indigenous Australian women working in public relations

The role of activism is important in the field of Indigenous Australian public relations as a strategy for creating change and giving back to Indigenous people and communities. However, there is a dearth of information on how, when, and why Indigenous women employed in public relations engage in activist practices. This paper aims to help fill this gap by exploring the activist practices used by Indigenous women working in public relations in their personal lives. By considering personal activism from the perspectives of Indigenous women in public relations, we can further conceptualize activism within the profession. Through the critical lens of Indigenous women’s standpoint theory, and utilizing an Indigenous yarning method, five Indigenous women discuss their definitions of activism and the various ways in which they engage in activism within their personal lives. This paper builds upon the ideas of activism within public relations and demonstrates the power of public relations in terms of influencing social change for Indigenous people and others.     

Organizing community: Activist public relations as place-making

This conceptual essay develops a renewed concept of community in public relations scholarship and practice—one re-centering activism and physical place. To do so, it delves into the writing and advocacy of two trailblazing women who dedicated their lives and work to empowering and protecting their communities: Grace Lee Boggs and Jane Jacobs. By connecting their approaches with existing public relations scholarship around community, activism, and place, the authors present a set of place-making communicative approaches for community activist practice in addition to theoretical development around what Boggs (2000) refers to as “place-based civic activism” (p. 19)—the work of finding and harnessing a shared neighborhood identity to connect and empower local residents as citizens. Seeing community and activism through this lens points toward the complex, living, and evolving ecology of communities (Jacobs, 1961, 2000), and positions public relations and activist communication as crucial tools for place-making.     

Responding to Activism: An Experimental Analysis of Public Relations Strategy Influence on Attributes of Publics

Experimental methods were used to examine the influence of public relations strategies on attributes of publics. Specifically, public relations strategies derived from Hazleton and Long's (1988) public relations process model were tested to determine strategy influence on problem recognition, involvement, constraint recognition, and goal compatibility toward an organization responding to activism. Results indicate that the attributes of problem recognition and involvement are influenced by public relations strategies. In addition, the findings of this study support the situational theory of publics. Items measuring involvement and goal compatibility were the strongest predictors of information seeking behavior. Findings indicate that goal compatibility is a predictor of strategy effectiveness.     

Power struggles: A sociological approach to activist communication

This paper proposes an alternative approach to the scholarship of activist public relations, based on the ideas of the sociologist Pierre Bourdieu; notably his understanding of activism in society. Although Bourdieu is one of the most quoted sociologists in the world (Santoro, 2011; Truong & Weill, 2012), his work has only received limited attention in public relations, and has been entirely ignored within the context of activist communication. This is despite his focus on power, relationships and the role of activists in modern democracies, all of which are central themes in public relations practice and research. Based on Bourdieu’s theory of practice, the discipline’s prevailing, dominant, industry serving, functionalist paradigm positions public relations’ role in society as to perpetuate social inequalities. However, drawing on his ideas leads us to question if public relations skills could be equally utilized to challenge existing power imbalances in society, either in support or on behalf of those groups and individuals whose voices have been drowned out by traditional public relations efforts. The author argues that Bourdieu was not only an accomplished scholar, but also an activist in his own right. It is this combination of personal experience with academic ideas that lends weight to his scholarly work through which he urged the scholarly community to utilize their skills, knowledge and research to challenge (perceived) inequalities in society. The emergence of this type of activist academic, committed to giving voice to multiple coexisting, sometimes directly competing points of views, would arguably further justify and strengthen the existence of public relations as a scholarly discipline in its own right.     

Queering PR: Directions in theory and research for public relations scholarship

ABSTRACT

This article presents an historical overview of queer activism and inquiry, advocating for queer theorizing in public relations, and outlining future directions for theory building. It proposes making public relations theory queer (challenging the heterosexist foundations and presumptions that constitute theory in public relations) and queering public relations theory (challenging the discomfort in theorizing sexuality and gender identity). This article is intended to be provocative and to serve as a disruption to contemporary public relations theory; it is a cry for radical rethinking of how we come to identify, define, and understand the discipline.     

Perceived professional standards and roles of public relations in China: Through the lens of Chinese public relations practitioners

As the first quantitative examination of perceived public relations professional standards in China using an online survey, this study was designed based on the standards of professional standards inventory Cameron, Sallot, & Lariscy (1996) constructed and tested among practitioners in the U.S. The survey results suggest six dimensions of perceived standards of professional performance: (1) role and function in organizational strategic planning, (2) sufficiency in professional training and preparedness, (3) gender and racial equity, (4) situational constraints, (5) licensing and organizational support, and (6) participation in the organizational decision-making team. Four dimensions of public relations roles were also identified by the survey participants: (1) brand promotion facilitator, (2) public information specialist, (3) media relations counsel, and (4) conflict management expert. Primary practice area was found to affect how Chinese practitioners perceive the six clusters of professional standards and the four identified public relations roles. These findings provide insights for both practitioners and researchers on how Chinese public relations practitioners view public relations as a profession and how the profession currently holds its professional standards in China.     

Identifying and Responding to Activist Publics: A Case Study

Activist groups are strategic publics because they constrain an organization's ability to accomplish its goals and mission. Activists create issues; they appeal to government, the courts, or media for litigation, regulation, or other forms of pressure. As a result, research on activism has become one of the most important domains of public relations research. I begin this article with the premise that public relations practitioners must develop sensitivity to activists, he able to identify activist publics before they become active, and develop communication strategies to foster mutual understanding with them. The results are reported of a case study of environmental activism against a multinational company working in the Central American country of Belize. The organization failed to identify activist publics at the beginning of its Belize project and made no attempt to communicate with them. The activists then went elsewhere for information and escalated overt pressure on the organization. Media coverage, however, had little effect on the activists because they had their own specialized communication networks and newsletter. The organization then used press agentry and public information models of public relations to counteract the activists; as a result, the pressure escalated. I also found evidence that the organization became more successful with activists when it used a symmetrical model of public relations during a radio debate.     

Cognitive communication competence within public relations practitioners: Examining gender differences between technicians and managers

This study examines gender differences within public relations practitioners. Of specific interest was the role that cognitive communication competence played within public relations managers and public relations technicians. Public relations practitioners completed a questionnaire that included the Duran and Spitzberg's [Duran, R. L., & Spitzberg, B. H. (1995). Toward the development and validation of a measure of cognitive communication competence. Communication Quarterly, 43(3), 259–275] Cognitive Communication Competence Scale. Participants self-identified whether they were a technician or a manager. Results showed that male public relations managers had significantly higher cognitive communication competence than male public relations technicians. However, the hypothesis that female public relations managers would have higher cognitive communication competence than female public relations technicians was not supported. Also, this study found no significant gender differences with levels of cognitive communication competence. However, female technicians have significantly higher cognitive communication competence than male technicians.     

Public relations and strategic issues management challenges in Venezuela: A discourse analysis of Crystallex International Corporation in Las Cristinas

This investigation, using critical discourse analysis (CDA), seeks to develop an understanding of strategic issues management through Crystallex International Corporation’s discursive construction and management of legitimacy in the Las Cristinas mine in Venezuela. This analysis of the Las Cristinas case unearths elements that could provide useful insights about the Latin American environment in general and public relations efforts in that region specifically. Additionally, this analysis contributes to ongoing efforts of finding the most effective public relations practices for this particular part of the world, as well as help to highlight what constitutes a “fully functioning society” [Heath, R. (2006). A rhetorical theory approach to issues management. In C. Botan & V. Hazelton (Eds.), Public relations theory II (pp. 63–99). Lawrence Erlbaum Associates: Mahwah, NJ] in developing countries.     

Activism and the Limits of Symmetry: The Public Relations Battle Between Colorado GASP and Philip Morris

Litigation has forced tobacco companies like Philip Morris to disclose more than 7 million internal documents, including previously confidential public relations plans. We draw from this archive, as well as from activist materials, to demonstrate that, despite vigorous industry efforts to thwart them, activists in this case employed strategies of values advocacy and inoculation and capitalized on economic benefits to persuade publics. This watershed case poses continued challenges for the 2-way symmetrical or mixed-motive theoretical model of public relations. Accounting for public relations activism and understanding its voice in influencing contemporary public debate requires that scholars move beyond this widely accepted model that stresses compromise between activists and organizations. An alternative rhetorical theory of activist public relations is posited to account for groups that refuse to accommodate opponents.     

SK-II China and its skin cream scandal: An extended analysis of the image restoration strategies in a non-Western setting

SK-II, a global luxury cosmetic and skincare brand of Proctor & Gamble (P&G), was sued by a Chinese consumer in 2005, which raised serious questions about SK-II's product safety and the credibility of its advertisements. This public relations debacle resulted in a dip in SK-II's performance in the China skincare market. The theory of image restoration discourse was applied in this case to analyze SK-II's public relations efforts to rebuild its prestigious brand image in China and to regain Chinese consumers’ trust. More rigorous image restoration strategies for multinational corporations (MNCs) in the Asian market were also discussed.     

Comparing the Decision Structures of Public Relations Agencies and Clients

In this study, I use K. R. Hammond's version of social judgment theory (Hammond, Stewart, Brehmer, & Steinmann, 1975) to examine the conscious and covert judgment patterns of a group of public relations agency consultants and their clients. Respondents assessed 30 hypothetical public relations proposals that combined different mixtures of five decision factors: cost effectiveness, measurability, image support, marketing support, and feasibility. Analysis based on the lens model equation revealed that both groups emphasized bottom-line considerations over less quantifiable ones; that clients, more than agency professionals, understood how they valued the decision factors and acted on that knowledge; that the two groups' subjectively specified judgment weights showed closer agreement than their actual decisions about public relations plans; and that flawed self-understanding and inconsistent decision making, particularly among agency professionals, accounted for most disagreement in practice.     

A longitudinal analysis of mergers and acquisitions patterns of U.S. public relations agencies between 1984 and 2004

This study was designed to examine the trends of M&As (mergers and acquisitions) in the public relations industry from 1980 to 2004. The results revealed that although M&A activities in the public relations industry increased in the decade between the early 1980s and early 1990s, they began to drop in the early 1990s. Also, it was found that public relations firms acquired or were acquired by other public relations firms.