Southern knowledge online? Climate change research discoverability and communication practices

The networked age promises global digital cultures with flattened power relations, given the affordances of information and communication technologies to collapse distance, enable easier cross-country collaborations and create new opportunities for knowledge production and sharing. In the academic domains, indications are that knowledge patterns continue to reflect physically based geopolitical realities – where knowledge from the South is still peripheral while knowledge from the North still dominates in terms of all the conventional metrics. This study explores the potential role of digital affordances to challenge structural Northern bias and generates questions about knowledge production and dissemination in the climate change knowledge domain. It is framed by the field of scholarly communication within an African setting and by the emergent field of climate change which is fraught with debates and contestations, particularly regarding mitigation and adaptation. It draws on Southern theory which interrogates the global dynamics of knowledge production and dissemination. It explores the intersection of the discoverability and visibility of local climate change research methodologically from the outside in, through an experiment of searches for ‘climate change/South Africa’ and from the inside out by reviewing the online presence of one climate change group in a top-ranked African university.     

Providing information to help Medicare beneficiaries choose a health plan

Many Medicare beneficiaries have limited knowledge of the Medicare program and related health insurance options. This is due in part to the complexity of the Medicare program and supplemental health insurance market. A recent congressional mandate through the Balanced Budget Act of 1997 called for broad dissemination of information to educate beneficiaries about their health plan options and to encourage informed health plan decision-making. In response, the Health Care Financing Administration (HCFA) launched the National Medicare Education Program (NMEP) to support the educational objectives of the BBA. This paper provides an overview of the components of the NMEP information campaign. We also review lessons learned from our experience in designing and testing a prototype consumer handbook that explains the different health plan options to Medicare beneficiaries. Through our discussion of the handbook, we highlight several ways to communicate information effectively about a complex publicly funded program to an older adult population.     

Successful prevention may not be enough: A case study of how managing a threat triggers a threat

This case study examines student perceptions of a university's management of an alleged threat against their campus that was posted on Facebook. The timeline of events describes how the university's threat prevention response triggered a rumor crisis due to incomplete and poorly timed official information dissemination. A convenience sample of students completed questionnaires assessing perceptions of informal and formal communication about the alleged threat, satisfaction with threat prevention, and perceptions of the emergency text message system. Satisfaction with the university's response varied by students’ feelings of information adequacy. Some students resisted registering for the emergency notification system.     

Teaching crisis management in Arab universities: A critical assessment

This research looks at the teaching of crisis management at the colleges and departments of communication and public relations in the Arab world. Major findings of the study suggest that out of 24 colleges and departments of communication and public relations surveyed by this research, only two universities teach the course crisis management in their curriculum. The latest developments in the Arab world dictate new mechanisms in managing information and news and dealing with publics and the mass media locally and internationally. The new trends of teaching crisis management focus on the multidisciplinary approach which consists of a good knowledge of news management, dealing with the media, dealing with people, business administration, information technology, social and anthropological context. All these fields of knowledge are indispensable for understanding the general background of the issues and for choosing and selecting the best communication and persuasion techniques and tactics to manage crises effectively and successfully.     

The effects of information form and domain-specific knowledge on choice deferral

Three studies examined the effect of information form on choice deferral in consumer choice and explored the moderating role of knowledge about the product domain. Two theoretical approaches were contrasted: (1) The process approach predicting that choice deferral varies as a function of information form, and (2) the communication approach predicting an interaction of information form and domain-specific knowledge. Participants were presented with different laptops described in an absolute (e.g. ‘300 GB hard disc’), evaluative-numerical (e.g. ‘hard disc with 30 out of 100 points in an expert rating’) or evaluative-verbal (e.g. ‘bad hard disc’) information form, and they could choose to buy one of the laptops or defer. Domain-specific knowledge was also assessed. In Study 1, evaluative-numerical and evaluative-verbal values led to more deferral in people with high domain-specific knowledge. The pattern for evaluative-numerical and evaluative-verbal values was replicated for a different information organization in Study 2. Study 3 showed that absolute values led to more deferral the less knowledgeable participants were and demonstrated that domain-specific knowledge and deferral were unrelated when absolute and evaluative-verbal values were presented in combination. In sum, the results support the communication approach and have methodological implications for decision research and theoretical implications for understanding choice deferral in real-life decisions.     

The state of internal communication in Latin America: An international Delphi study

The amount of internal communication research has flourished during the past decade, and scholars have examined the role of internal communication in affecting employee and organizational outcomes. Despite the increasing literature, knowledge, and research of internal communication in Latin America is largely missing. Given this reality, this study explored the status of internal communication in Latin America through the lens of 20 experienced internal communication professionals from nine Latin American countries. Taking a multi-iteration consensus-building approach, this Delphi study enabled the expert panel to individually elaborate and collectively evaluate shared observations regarding the definition, characteristics, importance, and current reality of the field. Specifically, this study examined how practitioners define and understand internal communication, the skills and knowledge needed to perform internal communication, the value of internal communication, and the state of internal communication practice in Latin America. The findings of the current study enriched and diversified the extant body of knowledge that is U.S. and European-centered.     

Managing internal communication: How the choice of channels affects internal communication satisfaction

As the environment of internal communication is continually changing for a multitude of reasons, especially new technologies, organizations have to adapt fast in their attempts to reach their employees. When deciding on the type of channel to use, internal communication managers should be aware of their employees’ preferences. The purpose of this study is to identify how the choice of internal communication media affects internal communication satisfaction. In order to explore this relationship further, we conducted an analysis of the most commonly used internal communication channels in ten large corporations and linked the results to employees’ satisfaction and media choice. By expanding the knowledge on preferred communication channels, we are hoping to provide some insight for better management of internal communication.     

A senior manager with a knowledge management portfolio: the Santa Clara County experience

The agency director sought to create a systematically coordinated department that utilizes knowledge management strategies to promote evidence-informed practice. In his view, the organization was not providing needed information or organizational supports for practitioners to use knowledge effectively. To address this issue, he created a Director of Development and Operational Planning (DDOP) position with the responsibility to build structures and facilitate processes that support knowledge management. The DDOP oversees research and planning, government relations, legislative development and support, Board of Supervisors communications, staff development and training, community contracts, public information and in-house communication. The DDOP is reorganizing units under her supervision to create a knowledge management matrix that will implement new knowledge sharing strategies related to evaluation, contracts, legislation, organizational development, policy and planning, and staff development. The case study describes challenges and strategies related to: government regulations, size and complexity of the agency, staff resistance, and the developmental nature of the process.     

Communication without sender or receiver? On virtualisation in the information process

A communication process can be described in terms of a sender transmitting information to a receiver. What happens if one of the two subject roles in this process is virtualised, i.e. substituted by a machine? Is it still appropriate to refer to this as an information transfer even if its source or target is missing? Can information originate from an unknown sender or be transmitted to a (completely) unknown receiver? Before examining these questions and answering them, one has to clarify what is understood by information. As it turns out, different interpretations of this term lead to considerably different answers to the initially raised questions. We consider these questions particularly important since the continuing dissemination of so called information and virtualisation technologies changes the human communication processes fundamentally. These changes are part of the ongoing formation of an information society and may eventually lead to the formation of a new image of man.     

Möglichkeiten einer abgestimmten internen Unternehmenskommunikation

A strategically aligned communication is increasingly a key success factor for companies. This paper analyses in a first step what an efficient internal communication in organizations can achieve, and then, in a second step, what role managers take within this communication process.A questionnaire filled-in by leaders of a company is used as a mean to provide information about the perception of those concerning the efficiency of internal communication in general, as well as, in particular, the efficiency of their own company’s internal communication. It is then questioned if it beneficial to have an aligned internal communication targeted only towards managers of the same company and if this would be useful to motivate employees for the company’s common goals.     

Understanding immigrant internal publics of organizations: Immigrant professionals’ adaptation and identity development

ABSTRACT

Immigrant professionals (IPs) compose important internal publics in U.S. organizations. This study examined the processes of intercultural identity development through IPs’ stress, adaptation, and intercultural communication competence, as well as the outcomes of such identity development. Twenty-three interviews with Indian IPs in a major southern cosmopolitan area in the United States revealed three types of stressors: insufficiency in culture-specific knowledge and skills, ineffective expression, and imbalance in home and host social communication. Adaptation responses included active language and culture learning, perspective taking, compromising, ignoring, passive acceptance, and active initiating and participating in social interactions. Further, IPs demonstrated three major types of intercultural identities: integrated with both cultures, non-integrated (leaning more toward either home or host culture), and ambivalent (feeling rootless and uncertain about what culture to teach their children). In the context of intercultural identity development, the concepts of avowed and ascribed identities become even more nuanced. This study contributes to research in public relations by deepening the understanding of organizations’ immigrant internal publics and facilitating more effective relationship management with these publics.     

Public's Responses to an oil spill accident: A test of the attribution theory and situational crisis communication theory

Situational communication crisis communication theory (SCCT) and Weiner's attribution theory are used in this research to explain the public's responses to a corporation that caused an oil spill accident. Consistent with SCCT, people made higher internal attributions and lower external attributions about the oil spill accident when low distinctiveness information was provided, compared to when high distinctiveness information or no information was provided. Higher internal attributions and lower external attributions, in turn, resulted in greater punitive opinions and punitive behavior.     

Media preferences of digital natives’ internal communication: A pilot study

Contemporary generations of employees are living in a completely different environment than previous generations, shaped by easier information gathering and access to knowledge. For employers, it raises an important question: what media preferences do digital natives have regarding internal communication channels? This study revealed that employees still favor traditional internal channels, in spite of a strong preference for social media in their private lives.     

Mastering internal communication: Knowledge foundations and postgraduate education

Despite its importance to employee engagement and organisational effectiveness, little scholarly attention has been paid to internal communication education. Consequently there is a vacuum in guidance on particular knowledge required for effective internal communication practice. To tackle this gap, this empirical article analyses data collected in an online survey of communication professionals. The article contributes an empirically based specialist framework for internal communication knowledge, with components beyond those found in generalist frameworks.     

Building organizational supports for knowledge sharing in county human service organizations: a cross-case analysis of works-in-progress

Building on the literature related to evidence-based practice, knowledge management, and learning organizations, this cross-case analysis presents twelve works-in-progress in ten local public human service organizations seeking to develop their own knowledge sharing systems. The data for this cross-case analysis can be found in the various contributions to this Special Issue. The findings feature the developmental aspects of building a learning organization that include knowledge sharing systems featuring transparency, self-assessment, and dissemination and utilization. Implications for practice focus on the structure and processes involved in building knowledge sharing teams inside public human service organizations.     

Teaching the crisis management/communication course

Crisis management is not a specific content area mentioned in A Port of Entry, The Report of the Commission on Public Relations Education issued in 1999. However, crisis management moves the public relations role to the managerial function and requires the development of many skills and knowledge points mentioned in the report. A course or unit in crisis management/communication is an excellent way of teaching public relations theory, management concepts, information management, problem solving, and communication management. Crisis management also reinforces the value of following current events as real-time crises can be integrated into teaching. Through a unit or a course, crisis management/communication provides an engaging mechanism for teaching management-oriented concepts that every organization needs.     

Managing electronic documents and work flows: Enterprise content management at work in nonprofit organizations

Web management and knowledge management systems have made significant technological advances, culminating in large information management systems such as enterprise content management (ECM). ECM is a Web‐based publishing system that manages large numbers of electronic documents and other Web assets intended for publication to Web portals and other complex Web sites. Work in nonprofit organizations can benefit from adopting new communication technologies that promote collaboration and enterprisewide knowledge management. The unique characteristics of ECM are enumerated and analyzed from a knowledge management perspective. We identify three stages of document life cycles in ECM implementations—content, reification, and commodification/process—as the content management model. We present the model as a mechanism for decision makers and scholars to use in evaluating the organizational impacts of systems such as ECM. We also argue that decision makers in nonprofit organizations should take care to avoid overly commodifying business processes in the final stage, where participation may be more beneficial than efficiency.     

Understanding and influencing urban residents’ knowledge about wildland management in Austin, Texas

Due to increasing exurban settlement around Austin, Texas and subsequent land use changes, the City of Austin Wildland Division faces competing pressures from residential communities regarding land and wildlife management actions. Current environmental education and outreach efforts in Austin focus on developing environmental literacy about the city’s wildland areas adjacent to exurban settlement as well as their management program. The desired outcome is to promote more positive perceptions and motivate pro-environmental behaviors that are consistent with the city’s wildland program. We conducted a mail survey of 1,000 residents living near the urban wildlands to better understand factors that influence residents’ proficiency in four knowledge domains: karst aquifers, endangered species, rangeland ecology, and the city’s management program. Regression analyses identified positive associations between local newspaper readership and residents’ environmental knowledge of karst aquifer geology, rangelands, and city’s wildland program. Previous engagement in environmentally oriented education programs or organization was positively associated with all four knowledge domains. Some strategies for information dissemination about the wildlands include the use of local newspapers and homeowners association newsletters. Newer, younger residents are the suggested target audience for initiating a proposed environmental education and outreach program. Such programs should incorporate both local environmental organizations and homeowners associations.     

Internal communication: Definition,parameters, and the future

As an organizational function, internal communication is gaining in importance, meriting a special issue on the topic. This importance is evident in many recent efforts among practitioners in Europe and the US to seek recognition of this field as an independent domain. Scholarship on internal communication has not kept pace with these initiatives. This introduction to the special issue addresses several key issues related to this topic and presents findings from a Delphi study of the leaders of European associations on internal communication. Results of the study are fuzzy: respondents see internal communication as interdisciplinary management function integrating elements of human resources management, communication and marketing, but at the same time they see it primarily as a part of the organization's communication function that is simultaneously managerial and technical. However, they contend that internal communication is an independent research field.     

Determining Factors in Online Transparency of NGOs: A Spanish Case Study

The social demand of transparency in nongovernmental organizations (NGOs) has increased. This is due to their social and economic impact and the incidences of fraudulent behavior by some international NGOs managers. In this regard, an improved and abundant dissemination of information by NGO is essential. The Internet is considered a strategic communication tool in such dissemination. Following an explanatory research line, this article aims to identify the influence of the factors ??organizational size??, ??organizational age??, ??public funding??, ??legal form??, ??internationalization??, ??board size??, and ??board activity?? in the dissemination of web page information. The results show that only the factors of ??organizational size??, ??public funding,?? and ??organizational age?? are statistically significant.