Why good practice of OR is not enough—Ethical challenges for the OR practitioner

This paper develops the idea that following rules of good OR practice is necessary, but not sufficient for ethical OR. Several challenges of introducing ethical aspects into OR are discussed, evidencing difficulties and ambiguities in the relationship to be established between the OR practitioner and his/her clients, decision-makers or stakeholders. It shows that neither analysis nor modelling work nor the choice of analytical tools is entirely ethically neutral; incomparability, incommensurability and incertitude must be dealt with. The purpose of this article is to detail several difficulties or dilemmas an OR practitioner may be confronted with in the course of his or her assignment. In such situations, following rules of good practice may not be sufficient to indicate how to act in a morally good way. This paper aims at stimulating reflection by structuring the debate; it may leave the reader unsettled—unsettlement being a result and even aim of many discussions in moral philosophy.     

Modelling complex ethical decision problems with operations research

This paper discusses the practical contribution of operations research (OR) techniques to modelling decision-making problems with ethical dimensions. Such problems are frequent in the global world: they frequently appear today in sustainability issues, e.g., in conflicts in the triangle of society, economy and environment. We show that the prerequisites for ethical problem-modelling are: the definition of moral principles, the evaluation of the decision context, the participation of stakeholders, the multidisciplinary collection of data, and the understanding of systemic interconnections. Classical OR instruments, mainly used in logistics and optimisation problems, are not entirely satisfactory for coping with the new ethical dimensions of sustainability. It is recommended to use and to develop more advanced, or combined instruments from the multi-criteria/multi-stakeholder and systemic streams of OR. It is argued that an important added value of using OR techniques for modelling today ethical issues lies at least as much in the discovery of open questions as in finding closed-form solutions.     

Challenge of Research Ethics Committees to the nature of operations research

This article is concerned with operational research (OR) practice in light of growing concerns about ethical conduct. It asks whether OR, in the context of increasing regulation through Research Ethics Committees, should consider whether there are certain ethical issues that are affected by the specific context of OR. The article sets out some of the central concerns about Research Ethics Committees and the nature of OR.     

A bibliometric analysis of operations research and management science

Bibliometric analysis is the quantitative study of bibliographic material. It provides a general picture of a research field that can be classified by papers, authors and journals. This paper presents a bibliometric overview of research published in operations research and management science in recent decades. The main objective of this study is to identify some of the most relevant research in this field and some of the newest trends according to the information found in the Web of Science database. Several classifications are made, including an analysis of the most influential journals, the two hundred most cited papers of all time and the most productive and influential authors. The results obtained are in accordance with the common wisdom, although some variations are found.     

Morals, Ethics, and Integrity: How Codes of Conduct Contribute to Ethical Adult Education Practice

This article examines the similarities and differences in the concepts or in the usage of the terms “integrity”, “morals” and “ethics” to provide a framework for understanding why these concepts are the foundation of professional ethics and to promote a more thoughtful consideration of the need for codes of ethics for the field of adult education. The article reviews the original interpretations of these terms by the classic philosophers whose works are fundamental for a greater appreciation of contemporary ethics.     

On operations research and value conflicts

The paper addresses the question of how operations research (OR) ought to handle decision problems that involve value conflicts. First, we note that early OR was considered essentially value free within the OR community, with a mechanistic systems perspective, although some voiced concern that an analyst should not detach herself from the consequences of her work. Then we propose a value conflict scale, which we use to assess the conflict levels in a small sample of OR applications. We then turn to value identification. In practise, organizational value statements include many kinds of values, and we discuss how values can be sorted out according to ethical categories, which helps in identifying consequentialistic decision criteria. The next question is how values can be enacted in a decision process. We review findings in neuroscience, which indicate that intra-personal decision-making takes place in a field of tension between deliberation and affect. The implication is that low level conflicts may leave decision-makers too cold for values to be enacted and therefore want infusion of emotion. On the other hand, emotions in high-level conflicts may run too high to give reason a chance. Emotions, therefore, need to be tempered and this can be achieved through at least two strategies: a focus on consequences rather than virtues and rules and discourse ethics. These are the subjects of the two last parts of the paper. We conclude by proposing five ethical rules for OR analysis of value conflicts. An analyst should not regard herself as being detached from the decision that are made, should be conscious that good decision-making requires temperate emotions that balance affect and deliberation, should promote focus on consequences, should promote the view that stakeholders have intrinsic value; they should not be treated instrumentally and should encourage fair processes to identify stakeholder values.     

Mapping the changes in management science: A review of ‘soft’ OR/MS articles published in Omega (1973–2008)

The paper proposes a framework to map the development of management science (MS) and uses it to survey the MS literature published in Omega, the International Journal of Management Science. The management science discourse over the last 35 years is mapped in four paradigms: (1) optimisation/normative; (2) interpretative/learning; (3) critical; and (4) a post-modern management science approach. Using a set of keywords and authors’ names associated with the main features of each MS discourse, articles published between 1973 and 2008 are grouped. Results seem to suggest that Omega, a US-based journal, has been mainly developing publications under the optimisation paradigm; only very few papers adhering to the interpretative/learning and critical paradigms have been given space in Omega. The handful of papers from the interpretative paradigm are seen as attempts of UK-based academics to open some space for ‘soft’ operational research (OR) or ‘problem structuring methods’ in a positivistic outlook that seems to pervade US management science practice. Results of the survey and features of MS literature published in Omega are discussed. The paper aims to raise awareness amongst management scientist, systems and operational researchers of the differences between the MS/OR practice in both countries.     

Ackoff's Fables revisited: stories to inform operational research practice

This paper considers Ackoff's Fables, a set of short stories published by Ackoff in 1978 as guides to creative problem solving. The paper argues that storytelling of this kind contributes usefully to management and MS/OR education, before addressing how such Fables might be interpreted. It is demonstrated, using one of Ackoff's Fables, The Smart Jackass, for illustrative purposes, that interpretation of even apparently straightforward stories such as these is not unambiguous. The Fables can be interpreted in a multitude of different and sometimes contradictory ways, and the truths they might contain are not self-evident. Yet, as the basis for discussion, they still have much to offer as educational tools. The paper concludes with a discussion of literal truth in stories, and presents a classification of story types according to their relationship to literal truth.     

Not just hot air: normative codes of conduct induce cooperative behavior

The shirking incentives arising within team production are in general counteracted by monitoring and sanctioning. However, these mechanisms are usually associated with high monitoring costs and cannot be applied to all parts of the production process. In a laboratory experiment we analyze the impact of less costly elements of organizational structure, such as normative codes of conduct and screening tests, on team production efficiency. We find that more allusions to a firm context lead to higher contributions. In particular, codes of conduct significantly increase cooperation and at the same time reduce free-riding behavior. Our study provides empirical evidence that normative codes of conduct are an effective means of increasing team production efficiency.

Ethical Comportment in Organizations: A Synthesis of The Feminist Ethic of Care and the Buddhist Ethic of Compassion

This article describes a mode of ethical behavior in organizations called ethical comportment that is the enactment of the principles of elements common to the feminist ethic of care and the Buddhist ethic of compassion. The paper outlines the main tenets of care and The Eightfold Path of Buddhism, a mode of practicing compassion, demonstrating the similarities in values and practices that embody what the author considers to be ethical comportment in organizations. This revised version was published online in July 2006 with corrections to the Cover Date.     

Does the best practice of rational-style model-based policy analysis already include ethical considerations?,

This paper deals with ethics in the context of the real-world practice of operations research (OR), once an analyst has taken on the responsibility of carrying out a rational-style model-based policy study for a client. OR models are often used by policy analysts to assist decisionmakers in choosing a good course of action based on multiple (and competing) criteria from among a variety of alternatives under uncertain conditions as part of the policy analysis process. The paper suggests that if applied operations researchers (acting as rational-style model-based policy analysts, and not as policy analysts playing a different role or as policy advocates) use the scientific method and apply the generally accepted best practices of their profession, they will be acting in an ethical manner. It, therefore, describes the steps of a typical rational-style model-based policy analysis study, and specifies the tenets of good practice in each step. It also provides a list of questions and statements that the analyst and those evaluating an analyst's work (both internally and externally) can use to help make sure that the study adheres to the tenets of good practice for rational-style model-based policy analysis and remains within ethical bounds.     

Ethical Issues in Risk Communication: Continuing the Discussion

Proposed in this article is one possible framework for classifying multiple types of ethical issues in risk communication research and practice to help continue a discussion initiated in 1990 by Morgan and Lave. Some of the questions that each stage of the process for planning risk communication strategies appears to pose for ethics are discussed (e.g., selecting issues to be communicated, knowing the issue, dealing with constraints). Also discussed briefly are some issues raised by the possibility that risk communicators aspire to the status of a profession. The purpose is to foster discussion rather than issue a conclusive statement on the topic, because its very nature makes a definitive pronouncement indefensible.     

A Comparison of Ethical Practices of Russian and American Managers

This study examines perception of various business practices of Russian and American managers. Using data collected from 136 Russian managers and 252 American managers we found that cross-national differences account for many differences between perceptions of business practices. Implications for managerial practice are discussed. This revised version was published online in July 2006 with corrections to the Cover Date.     

Ethical Futures and Public-Private Partnerships: Peering Far Down the Track

This article employs an institutional perspective in formulating predictions about the ethical futures of privatization partnerships. Although this paper focuses on ethical concerns in the U.S. public sector, it incorporates a multinational dimension in (a) comparing the meaning of privatization among societies and (b) probing privatization financing in the global economy. Five assumptions that flow from institutional reasoning are made explicit as supports for subsequent predictions. The institutional logic shifts privatization conversation away from conventional debate about competition and efficiency toward centralizing forces in both sectors in response to globalization. In that regard, this study identifies the systemic erosion of (local) community integrity as the key privatization problem of the future.     

Dealing with Ethical Dilemmas in Organizational Change Processes

Several theories exist on how managers think aboutethical responsibilities in a business environment.Some stress the economic way of thinking and explainwhy there is no space for moral reasoning in abusiness environment. Others claim that in a businessenvironment also moral considerations can play animportant role. In this article, we will explore theway managers have actually dealt with potentialdilemmas in organizational change processes,especially changes with drastic consequences foremployees. Do managers consider moral arguments? Dothey feel a moral responsibility towards theiremployees? And in what way do they include a moralresponsibility in the decision process and itsoutcomes? These questions were investigated throughcase studies in two organisations and interviews withsix managers in other companies. The framework whichis used in the research will be described and the mainresults of the field-research will be presented. Wedid find that managers actually strived to some extentfor fair and morally responsible solutions in dilemmasituations, but in another way then we expectedbeforehand. Managers did not base their acting onmoral arguments. Instead they used a more pragmaticapproach wherein acting in a morally responsible wayis based on strategic arguments, such as the positiveeffects for the organisation in the long run.     

The practice of operations research in Malaysia and Singapore

This paper examines various aspects of the use of computer-based operations research (OR) in organisations in Malaysia and Singapore. It discusses the extent of adoption of OR techniques, the frequency of use, the types of management decision on which the techniques are deployed and the functional areas using them. The extent to which computer availability has encouraged the use of OR, and the hardware and software support in the implementation of OR are considered. Also, the characteristics of the OR practitioners, implementation difficulties encountered and the management user's perception of the usefulness of OR techniques are studied. Further, reasons for nonusage and the prospects for OR in Malaysia and Singapore are explored. Finally, directions for further research that have not previously been raised are suggested. In general, the patterns of OR usage in these newly industrialising countries of south-east Asia are dissimilar to those in the developed countries.     

A grounded theory research approach to building and testing TQM theory in operations management

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment. Therefore, this conception of TQM has led to significant challenges with regards to developing suitable models and research methodology where traditional, and normative research data, includes survey responses associated with deductive theory and testing. Such data, and its use, is often premised on cause and effect rationality and fails to supply deep rich data to address meanings, phenomena and complex socio-political events, which is a feature of strategic TQM.     

Ethics in Operations Research and Management Sciences: A never-ending effort to combine rigor and passion

From practice to theory, we introduce a state-of-the-art stream of papers that promotes an inclusive and complementary consideration of both analytical methods and ethical values in Operations Research and Management Sciences (OR/MS). We suggest a perspective according to which the consideration of ethics in OR/MS constitutes an enrichment of our discipline as well as a contribution to a more sustainable future in general.