Introduction to Special Issue on POM Research on Emerging Markets

This special issue presents production and operations management research papers from emerging markets worldwide, focusing on their unique contexts, institutions and markets. Collectively, they offer insights into the unique operations management strategies and practices that firms face in emerging markets. The magnitude and pace of change is staggering. As a result, execution and managing growth in these emerging markets represents both huge operational and supply chain risks, and simultaneously vast opportunities. We are confident that these papers stimulate new operations management research while highlighting the effective use of different research methodologies. We welcome you to enjoy this special issue of POMS. We express our deep gratitude to editorial team for their support. We especially wish to thank the authors for their contributions to this special issue.     

Understanding outsourcing contexts through information asymmetry and capability fit

Outsourcing is a strategic activity that has long been central to operations management research and practice. Yet, there are still many outsourcing management challenges that remain. In this article, we explore two of the outsourcing challenges that motivated this special issue and are central to the 10 articles included. To do this, we develop a theoretical model that examines how variations in capability fit and information asymmetry combine to present firms with four different outsourcing contexts. We then explain how each of the articles included in this special issue relate to our theoretical model and explore several avenues for future research.     

The management of international manufacturing networks: a missing link towards total management of global networks

Abstract

The purposes of this article are to provide a brief overview of the research on international manufacturing networks (IMNs), identify corresponding gaps and provide background for the papers published in this special issue. First, this article shows the importance of addressing the management of IMNs, especially in times of global turbulence as a result of new economic, political and technological trends. Second, it highlights research into the management of IMNs as a missing link in the Operations Management (OM) discipline, as most of the current OM research neglects the fact that the internal structures and relationships of multi-plant organizations inside firms play a critical role in how a supply chain/network operates and relies mostly on scholars in other fields for insights into high-level and strategic issues in the management of global operations. Finally, this article argues there is still a lot to do in order to develop new theories towards the total management of global networks that can holistically analyze different global (intra- and inter-firm multi-functional) networks and address the complex interdependencies between them.     

Big Data and Performance: What Can Management Research Tell us?

The special issue focuses on the theory and evidence linking the use of Big Data related technologies by businesses with their performance. Here we connect the papers accepted for the special issue to the overarching theme of Big Data as an emerging concept within the business management literature. We present two prominent case studies examining the use Big Data technologies on performance and strategy, followed by a discussion on how themes around Big Data and Performance may be examined from a theoretical perspective. Finally, based on a synthesis of papers in the current issue, we discuss the emerging issues and trends within the academic literature, relevant for future research.     

Collaboration and Coordination in Supply Chain Management and E‐Commerce

Research in Supply Chain Management and Electronic Commerce has grown dramatically in the past decade as firms have intensified efforts to streamline operations and improve service to a diverse and demanding customer base. Central to this theme is the need for firms to look outside of their organizations for opportunities to collaborate and coordinate with partners to ensure that the supply chain is both efficient and responsive to dynamic market needs. Such collaboration and coordination opportunities introduce new challenges and complexities as a result of increased problem scale and scope, and potentially conflicting incentives among different supply chain players. Motivated by these new challenges, this special issue explores a range of coordination and collaboration problems, stressing the role of information and associated technologies in facilitating and enabling supply chain integration.     

应用全面创新管理提高中小型企业创新能力研究

在全球抗争危机中创新型企业(包括中小型企业)表现出了其独赋的优势,而中小型企业在其转型和升级中也需要借助全面创新管理提升其创新能力.本文首先探讨了什么是创新型企业;继而讨论了如何走向创新型企业及其三个阶段:"二次创新--组合创新--全面创新";紧接着对全面创新管理的内涵、特征做了较详讨论.然后对本专辑的论文安排结构作了简要介绍.     

The Role of Operations Management Across the Entrepreneurial Value Chain

This special issue contains articles that exemplify the role of operations management across the entrepreneurial value chain. This value chain encompasses all stages of the entrepreneurial phenomenon, including technology commercialization, where discovery, commitment, organization, and growth must take place. We report on a literature search that identifies research questions categorized with respect to topics crucial to operations management scholars and classify these questions under each stage of this value chain. The search guides the development of an evolutionary path for the use of resources, routines, and reputation (3Rs), often lacking in this process, and enables us to propose modeling and topical gaps in the literature. We offer a framework to set up exemplars for operational tradeoffs uniquely associated with the entrepreneurial value chain. We also articulate how five contributed articles in this issue tackle some of these tradeoffs, prior to introducing four perspective pieces. We hope this discussion motivates follow‐on work and triggers a significant increase in the flow of articles that make it to both entrepreneurship and operations management top‐tier academic and practitioner publications.     

Introduction to the Special Issue on Theory Development in Operations Management

Rigorous development of theory in operations management has been lacking. Although many theories have been proposed, they are often not developed in a format and depth that can be falsified, refined, or supported. This special issue includes three papers that illustrate rigorous development of theory for future testing using mathematical, simulation, or managerial approaches.     

Introduction to Special Issue on Sustainable Corporate Governance

Papers in this special issue focus on sustainable corporate governance measures in the aftermath of the financial crisis, and a background environment of increased scepticism over executive pay and corporate behaviour more generally. The authors provide an overview of recent corporate governance reforms, including ‘say‐on‐pay’ and gender‐pay‐gap transparency, and explain how the research papers in the special issue contribute to understanding of corporate governance research and practice in the areas of boards of directors, corporate governance reform and corporate culture and risk‐taking.     

Making sense of visual management through affordance theory

Visual management is much used within operations management practice, particularly in association with process improvement initiatives in diverse areas such as production and healthcare. The practitioner literature abounds with suggested best practice. However, there is little attempt to theorise about why the design and use of ‘visual’ devices for such process improvement works in practice. Within this paper we describe a novel theory of operation which highlights the role that material and visual artefacts proposed by visual management practitioners play within particular ways of organising work. We develop an innovative way of employing the theory of affordances to explain how first- and second-order affordances, situated around the visual devices at the heart of visual management, connect three domains of action, which we refer to as articulation, communication and coordination. Our analysis of three cases from healthcare, clothing manufacturing and software production help ground the theorisation discussed.     

Editorial for special issue on: humanitarian operations management

Abstract

Over the past decades, there has been increasing interest in studying humanitarian operations management. The mismatch between global humanitarian needs and the resources available, together with chronic vulnerability in many parts of the world, continues to have a direct bearing on the lives of millions of people in need of assistance. It also means that donors have to re-double their efforts to respond to disasters in a more efficient and effective manner. International humanitarian organizations (IHOs) often deal with a mix of disaster response and development programmes simultaneously. This operational mix entails disaster cycle management challenges such as project and programme planning of multi-objective global logistics, balancing earmarked donations for disaster response with budget needs for development programmes, and determining the push-pull boundaries in the supply chain, particularly with the increase in cash transfer programmes. The main purpose of this special issue is to report on research in humanitarian operations management. This special issue attempts to explore and examine the above topical issues at strategic, operational and technical levels.     

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer‐facing channel for firms in many different industries. Call centers have been a fertile area for operations management researchers in several domains, including forecasting, capacity planning, queueing, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have become more complicated. Issues associated with human resources management, sales, and marketing have also become increasingly relevant to call center operations and associated academic research. In this paper, we provide a survey of the recent literature on call center operations management. Along with traditional research areas, we pay special attention to new management challenges that have been caused by emerging technologies, to behavioral issues associated with both call center agents and customers, and to the interface between call center operations and sales and marketing. We identify a handful of broad themes for future investigation while also pointing out several very specific research opportunities.     

全球化挑战与管理变革——第6届管理国际大会综述

简要介绍了第6届管理国际大会的概况,并以物流与运作管理,信息管理与电子商务,决策与优化,战略管理,营销管理,人力资源与组织行为学,财会与金融,宏观管理、政策与创新管理8个专题简要介绍了学术交流的内容。     

INCLUDING ENGINEERING IN OPERATIONS STRATEGY

Today's markets are characterized by time and product quality-based competition. Companies must compete through their ability to manage the whole cycle of product realization and delivery, from the initial concept through to delivery and support at the customer. They must do this through managing an integrated company, not a set of separate functions. This paper addresses the issue of how companies should develop operations strategies for engineering and manufacturing combined. It uses field research into 15 engineering companies to develop the concept of the manufacturing system mission, and proposes strategic choices for manufacturing, engineering and linked functions.     

The Emergence of Artificial Intelligence as a Reference Discipline for Decision Support Systems Research

It is timely and appropriate to examine both philosophical and pragmatical issues associated with formalizing the adoption of artificial intelligence as a reference discipline for decision support systems research. This paper reflects on where we were when the first special issue of Decision Sciences on expert systems and decision support systems was published, addresses the dynamics of what has taken place subsequent to the publication of that first special issue, sets forth a proposition to stimulate ongoing dialog with respect to synergies between the decision support system research agenda and the research agenda of the artificial intelligence discipline, and demonstrates how the papers appearing in this follow-up special issue of Decision Sciences are representative of an emerging, challenging, and exciting new decision support systems era.     

The performativity of strategy: Taking stock and moving ahead

This special issue groups a set of contributions that together question and extend the boundaries of strategy research by examining strategy work as a performative pursuit. In this introduction, we position the special issue papers within the broader context of performativity studies in organization and management theory. To do so, we ground the analysis of the performativity of strategy in the recent developments of strategy-as-practice research, clarify the ambitions of a performative turn in the study of strategy, introduce the plurality of performativity meanings and uses in prior research and specify the conceptualizations of performativity mobilized in the seven contributions that form this special issue. Taking stock of their rich insights, and reflecting on our editing of this special issue, we then identify key challenges underlying the constitution of the body of studies on the performativity of strategy, and propose three avenues of research that together sketch a research agenda for advancing the study of strategy as a performative endeavour.     

Reflections on the study of burnout

Four papers on burnout appear in this issue of Work & Stress. This commentary gives an indication of how they add to the pool of knowledge regarding the prevalence of burnout and its chronic nature. A lapse common to most papers on this subject is then discussed: the lack of attention to burnout's relationships with other negative affective states, primarily depression. Finally, some of the major similarities and differences among various measures of burnout represented in this special edition are discussed. The concluding comment addresses future theoretical challenges to burnout researchers.     

Dynamic Marketing Capabilities: Toward an Integrative Framework

In recent years, the dynamic capabilities view has attracted attention in the management literature, and theoretical papers note many research challenges. Currently, one of the most significant issues is the role of the marketing function in the development of dynamic capabilities, and some recent discussions have even introduced the new term ‘dynamic marketing capabilities’. The main area of interest is how to achieve a well‐integrated framework to serve as the starting point for empirical papers. Although the most recent research proposes a wide range of processes as possible dynamic marketing capabilities, it is difficult to find consensus among these proposals. To resolve this difficulty, this paper seeks to define the dynamic marketing capabilities construct based on accepted components in the generic dynamic capabilities view. More specifically, it defines the role of dynamic marketing capabilities through absorptive capacity and knowledge management. By identifying these components and relating them in an integrative model, the authors propose to explain how dynamic marketing capabilities work and precisely which marketing processes promote both components.     

Processes Underlying Interfirm Cooperation

This special issue intended to bring together scholarly insights on the processes that underlie the formation, growth, management and termination of interfirm cooperation (IFC). In this introductory paper, we highlight what we know about IFC and why fresh perspectives are warranted on this phenomenon from a conceptual and practical standpoint. We also highlight the contribution of each paper published in this special issue. The seven selected papers differ in their theoretical perspective, context, research methodology and findings, but collectively they enhance our understanding of various IFC processes. We end this paper by highlighting fertile avenues of future research.     

Facial appearance and leadership: An overview and challenges for new research

There is plenty of evidence showing that facial features predict success in politics, business and the military. Some of the papers providing this evidence are related to selection into leadership positions, others into how facial features predict performance in such a position. The purpose of this introduction is to provide an overview of The Leadership Quarterly special issue on Facial Appearance and Leadership, as well as to discuss the use of good looks as a heuristic, and difficulties related to establishing causal relationships in this area of research.