The Conventions of Management Research and their Relevance to Management Practice

This paper recognizes the failure of management research to communicate with practitioners, and speculates over the reasons why this may be the case. It is possible that the researchers’ interests may not always coincide with management practitioners’; however, even when such interests are congruent, it seems that relatively little management research is published in practitioner journals. We suggest that this is because academic research is written in a style that tends to alienate most practitioners. This paper isolates the stylistic conventions associated with research targeted to academics (typically published in academic journals) and research targeted to practitioners (typically published in practitioner‐oriented journals). Such stylistic differences are illustrated through a study of organizational change whose findings have been published in both academic and practitioner format, namely in the Administrative Science Quarterly and the Harvard Business Review. We suggest that the gap between these two types of research could be narrowed through processes of translation (i.e. academic jargon could be translated in practitioner language). In addition we might consider greater use of Mode 2 research over Mode 1 research (academic). Mode 2 research presupposes that teams of academics and practitioners assemble to define the research problem and methodology in terms appropriate to a particular context and in a way that accounts for all existing interests so that translation processes are seamless. However, Mode 2 creates its own gap in that the knowledge is more contextual and may not reach a wide audience.     

Developing a Human‐centred and Science‐based Approach to Design: The Knowledge Management Platform Project

The gap between theory and practice is a persistent problem in management and organization research. In this respect, several scholars have suggested that ‘design’ is an ideal‐typical form of mode 2 knowledge production. Design research develops knowledge in the service of action and problem solving in organizational settings. In this paper, we connect two perspectives on design that can be considered to be largely complementary but have hardly been combined and integrated in practice: science‐based design drawing on design propositions grounded in research and human‐centred design emphasizing an active and systematic participation by users and other stakeholders. An integrated approach that builds on both perspectives is developed and subsequently applied to designing and developing a portal for mapping competencies in an information technology cluster. This project involves creating problem awareness and articulating design propositions as well as developing scenarios of use, experimenting with prototypes, and organizational transformation. As such, this methodology addresses the dual challenge of rigour and relevance by producing both scientific and practical knowledge.     

问题导向：管理理论发展的推动力

问题是理论研究的起点.在人类管理理论时代性贡献与实践性关系上, 主要的困难不是答案, 而是问题.真正有价值的实际问题既能使管理理论具有旺盛的生命力, 又能使管理理论保持与时俱进的鲜活度, 并且理论的学术价值与真理性最终只能用解决实际问题的实践来证明.反之, 长久地脱离生动的管理问题, 忘记实践本身就是伟大的思想者, 或者一味生活在别人的思想栅栏和理论围城中, 终究会使我们自己的学术生命力慢慢衰落.问题导向原则要求我国管理理论研究不仅坚持实践化, 更从本国国情出发, 以解决我国现实问题和指导我国管理实践为主旨, 最终推动管理学术中国化的实现.当前需要认真弄清楚这一学理逻辑的基本形态与范式, 弄清楚如何在问题导向原则中保持这种形态的持久张力, 并使这种形态超越民族与地域的局限而融入人类管理学术整体文明之中.     

Risk Science Contributions: Three Illustrating Examples

This article aims to demonstrate that risk science is important for society, industry and all of us. Rather few people today, including scientists and managers, are familiar with what this science is about—its foundation and main features—and how it is used to gain knowledge and improve communication and decision making in real-life situations. The article seeks to meet this challenge, by presenting three examples, showing how risk science works to gain new generic, fundamental knowledge on risk concepts, principles, and methods, as well as supporting the practical tackling of actual risk problems.     

Intermediaries in the relevance-gap debate: A systematic review of consulting roles

A highly contested issue in management science is its relevance to practice. Despite third parties’ potentially significant role in changing the interaction between divided parties, the long-standing literature on the relevance gap has paid third parties little systematic attention. Drawing on a boundary-spanning perspective, and the concept of brokerage in particular, we review how the consultant role is discussed as an intermediary third party between management science and management practice. Based on a systematic literature review of 133 articles, we identify different intermediary consultant roles linking management science to management practice. Our findings detail how the practices associated with intermediary consultant roles performed by academics or practitioners relate to several key relevance criteria, how management knowledge flows when including intermediaries and how intermediaries in different roles relate to different audiences. Based on the findings, we develop a third-party model of intermediary consultant roles and knowledge flows. The model indicates the theoretical significance of third parties in shaping the interaction and knowledge flows between management science and management practice and has theoretical implications for understanding the persistence of the relevance gap. Regarding practical implications, we suggest how management scientists could target third parties as new key practitioner audiences. Considering third parties, and thus moving away from a two-party view, opens up promising directions for further research on the roles and role shifts of various intermediary actors and on how different intermediary audiences may appreciate different types of academic knowledge.     

Making and Mending your Nets: Managing Relevance, Participation and Uncertainty in Academic–Practitioner Knowledge Networks

Making and mending your nets is concerned to examine, from an actor–network theory perspective, how the relevance debate concerning research and teaching is a significant non‐human actor in the development and management of industry–academic networks associated with UK business schools. By significant, we do not imply the most important because it is only one of many human and non‐human actors that may arouse interest, be problematized, enrolled and/or mobilized for such networks to become ‘obligatory passage points’ and ultimately irreversible collective assemblies. The paper then utilizes actor–network theory as a framework for examining our primary empirical research on academic–practitioner knowledge networks – nets that require a continuous making and mending in managing relevance, participation and uncertainty. We argue that the actor–network framework is more compatible than alternative knowledge diffusion or transfer models with the data we have collected on academic–practitioner knowledge networks in the UK. In accounting for the dynamic instability and precariousness of knowledge networks, it avoids raising false expectations about business knowledge and its relevance or effectiveness. If knowledge in the physical sciences and engineering unfolds slowly and unevenly in the face of many disputes, disruptions and setbacks, as actor–network theory has claimed, then how much more likely is this to be the case in the social sciences? Consequently there should be no expectations of one‐to‐one, direct causal chains between knowledge production and application, as some business school critics seemingly demand.     

管理学术与实践隔阂:和谐管理的桥梁作用

管理学术与实践各自自我循环的运作模式,使得二者之间存在较大的隔阂。从管理知识的形成与使用视角来看,原因包括两个方面:首先是管理知识的类型,目前学者们认为面向实际问题解决产生的模式2知识比传统学术研究产生的模式1知识更具实践价值,但分析发现模式1与模式2因其优劣互补而分别适应于不同的管理问题;其次是目前实践者对管理知识的消费偏好,据此给出了缩减管理学术与实践隔阂的整体思路及措施.和谐管理理论揭示了如何定位组织中核心问题以及解决问题的双规则机制,将其应用于上述措施,有助于促进管理学术与实践的有效对话。     

Understanding the Antecedents of Effective Knowledge Management: The Importance of a Knowledge‐Centered Culture*

Within the context of knowledge management, little research has been conducted that identifies the antecedents of a knowledge‐centered culture—those organizational qualities that encourage knowledge creation and dissemination. In this study, the existing literature on organizational climate, job characteristics, and organizational learning (in the form of cooperative learning theory) are linked with the current thinking and research findings related to knowledge management to develop a theoretical model explaining the relationships among organizational climate, the level of cooperative learning that takes place between knowledge workers, and the resulting level of knowledge created and disseminated as measured by team performance and individual satisfaction levels. The study goes on to empirically test the proposed research model by investigating the climate of organizations, and seeks to understand the linkage between a set of organizational and individual characteristics and knowledge‐related activities found in cooperative learning groups and the resulting work outcomes. The hypothesized research model is tested using LISREL with data collected from 203 information systems (IS) professionals engaged in systems development activities. The paper concludes with a discussion of the implications the results have for future research and managerial practice.     

实践导向管理研究评价的基本问题探讨——兼论由“出路与展望:直面中国管理实践”引发的学术争鸣

对《出路与展望》一文引起的学术争鸣进行评论,探讨实践导向管理研究评价的基本问题。实践导向管理研究包括发现管理新知的科学基础研究和解决问题的实践应用研究2个基本范畴,其主要特点应当是实践的指向性、过程的科学性、结果的实效性和成果的创新性。2种实践导向管理研究的评价目标定位虽然存在一定差异,但均可以通过形式评价、内容评价和效用评价的不同指标及其权重设置进行合理评价。当然,要规范这类研究的评价还要做好对评价主体的遴选、监督和激励的评价主体管理。     

An Emerging New Risk Analysis Science: Foundations and Implications

To solve real‐life problems—such as those related to technology, health, security, or climate change—and make suitable decisions, risk is nearly always a main issue. Different types of sciences are often supporting the work, for example, statistics, natural sciences, and social sciences. Risk analysis approaches and methods are also commonly used, but risk analysis is not broadly accepted as a science in itself. A key problem is the lack of explanatory power and large uncertainties when assessing risk. This article presents an emerging new risk analysis science based on novel ideas and theories on risk analysis developed in recent years by the risk analysis community. It builds on a fundamental change in thinking, from the search for accurate predictions and risk estimates, to knowledge generation related to concepts, theories, frameworks, approaches, principles, methods, and models to understand, assess, characterize, communicate, and (in a broad sense) manage risk. Examples are used to illustrate the importance of this distinct/separate risk analysis science for solving risk problems, supporting science in general and other disciplines in particular.     

INTEGRATED OPERATIONS: A PROPOSAL FOR OPERATIONS MANAGEMENT TEACHING AND RESEARCH

This paper, addressed to professors of operations management (om) in research institutions, suggests that the long-term academic viability of our discipline requires the generation of a theory uniquely associated with the practice of OM. Such a theory will rest on foundations laid by other disciplines, but must find its own unique synthesis that attends to the problems of OM practice. The paper proposes a framework that recognizes physics, social psychology and philosophy as foundational disciplines for an integrative theoryof OM and suggests which concepts from those disciplines may find voice in such a theory.     

管理学术界与企业界脱节的问题分析

讨论学术界与企业界脱节的实质是理论与实践是否脱节的问题,管理学科的特性决定了管理理论来自于实践,不应该存在理论与实践脱节的问题。从这一基本问题入手,结合教学科研经历,分析理论与实践脱节的原因,并提出基本的改进思路,目的是能够更好地促进学术界与企业界的互动,从我国企业管理实践中科学地提炼管理理论。     

A Design Theory Approach to Building Strategic Network‐Based Customer Service Systems*

Customer service is a key component of a firm's value proposition and a fundamental driver of differentiation and competitive advantage in nearly every industry. Moreover, the relentless coevolution of service opportunities with novel and more powerful information technologies has made this area exciting for academic researchers who can contribute to shaping the design and management of future customer service systems. We engage in interdisciplinary research—across information systems, marketing, and computer science—in order to contribute to the service design and service management literature. Grounded in the design‐science perspective, our study leverages marketing theory on the service‐dominant logic and recent findings pertaining to the evolution of customer service systems. Our theorizing culminates with the articulation of four design principles. These design principles underlie the emerging class of customer service systems that, we believe, will enable firms to better compete in an environment characterized by an increase in customer centricity and in customers' ability to self‐serve and dynamically assemble the components of solutions that fit their needs. In this environment, customers retain control over their transactional data, as well as the timing and mode of their interactions with firms, as they increasingly gravitate toward integrated complete customer solutions rather than single products or services. Guided by these design principles, we iterated through, and evaluated, two instantiations of the class of systems we propose, before outlining implications and directions for further cross‐disciplinary scholarly research.     

Advancing Theory in Entrepreneurship from the Lens of Operations Management

Early writings in economics describe the entrepreneur's role in terms of bearing the uncertainty inherent in new undertakings. Much of the research published in the pages of Production and Operations Management deals with management under uncertainty. The shared concerns over the impacts of multiple types of uncertainty suggest that research on Operations Management (OM) can play a role in the development of theory in entrepreneurship. We discuss aspects of such a role from two perspectives. First, we consider several topics in the OM literature that have clear applications or parallels in entrepreneurship. These topics include innovation, the management of technology, new product development, flexibility, and hedging strategies. Understanding these topical connections should aid in the development of tools and applications central to the practice of entrepreneurship. On another level, when we consider how the approaches to many of these topics in OM are grounded in theory adapted from Operations Research and Economics we argue that these same roots can be used as starting points for the development of theory in entrepreneurship. As examples, we will argue that the theoretical bases supporting robust optimization, stochastic dynamic programming, and even Total Quality Management can also serve as foundations of theories about the roles, practice, and behaviors of entrepreneurs.     

Uncovering Mechanisms of Theory Development in an Academic Field: Lessons from Leadership Research

Abstract

A long‐standing debate in organization studies has centered on the tension between paradigmatic consensus and theoretical pluralism in an academic field, but little attention has been paid to the underlying processes of field development that account for this. Using a mechanisms‐based approach, we examined the field of leadership over the last 50 years (1957–2007) focusing on: scholarly consensus on theory and methods; models and variables; and examinations of the state of the field. In spite of considerable advances in research, we find a general lack of commensuration or standards by which theories can be compared or synthesized; an emphasis on leaders’ effects on performance rather than meaning‐making or value infusion; and sparse instances of taking stock of the overall field. We conclude by proposing three research strategies for the future—theoretical compartmentalization, theoretical integration, and theoretical novelty—and advocating greater methodological variety.     

Changing a Leopard's Spots: A New Research Direction for Organizational Culture in the Operations Management Field

Operations Management (OM) research on organizational culture has to change to be able to inform practice. Currently, organizational culture research in OM is largely confined to narrow topical and methodological niches and culture is most frequently used as an explanatory variable in quantitative, survey‐based research. We argue that the relegation of culture to this niche is due to self‐imposed methodological blinders that hobble the OM field. We then present four research imperatives to reinvigorate organizational culture research within our field. We urge OM scholars to view culture as a dynamic concept that can be influenced, to adopt alternative methods, to use non‐traditional data sources, and to rethink assumptions about dependent variables. We also identify gaps in the current knowledge and new research questions for the OM domain. We conclude that the field of OM could greatly expand its understanding of organizational culture and in so doing greatly improve business practice, but that to do so will require a change in the culture of the operations management research community.     

试论中国管理研究的话语权问题

新中国成立以后,中国管理研究与实践经历了3个阶段,其话语权经历了从萌芽到催生到完全西化的演进过程.西方管理学在中国的话语权可以解构为:引领学术共同体的学者;先入为主成为管理理论的主流;自诩为普世的管理学理论;控制大量国际学术期刊;借力强势组织管理实践活动;扩散和推广其研究方法与范式;依托国际化的英语语言等.当前,需要统筹"中国管理的理论"与"中国的管理理论"2条研究路线,在争取话语权利的同时,提升自己的话语能力,并以国内话语权的建构为切入点,继而争取国际话语权.在此过程中,要借助一切可以借助的力量,在学者个体话语权和中国管理研究集体话语权2个方面齐头并进,坚持问题导向的本土化研究思路,通过理论研究与组织管理实践的共同努力,最终重构中国管理研究的话语权.     

Fiscal Foresight and Information Flows

News—or foresight—about future economic fundamentals can create rational expectations equilibria with non‐fundamental representations that pose substantial challenges to econometric efforts to recover the structural shocks to which economic agents react. Using tax policies as a leading example of foresight, simple theory makes transparent the economic behavior and information structures that generate non‐fundamental equilibria. Econometric analyses that fail to model foresight will obtain biased estimates of output multipliers for taxes; biases are quantitatively important when two canonical theoretical models are taken as data generating processes. Both the nature of equilibria and the inferences about the effects of anticipated tax changes hinge critically on hypothesized information flows. Different methods for extracting or hypothesizing the information flows are discussed and shown to be alternative techniques for resolving a non‐uniqueness problem endemic to moving average representations.     

Analyzing Precautionary Regulation: Do Precaution,Science, and Innovation Go Together?

In this article we argue that the precautionary principle, as applied to the regulation of science and technology, cannot be considered in any general manner inconsistent with the norms and methods of scientific knowledge generation and justification. Moreover, it does not necessarily curtail scientific‐technological innovation. Our argument flows from a differentiated view of what precaution in regulation means. We first characterize several of the most relevant interpretations given to the precautionary principle in academic debate and regulatory practice. We then use examples of actual precaution‐based regulation to show that, even though science can have varying functions in different circumstances and frames, all of those interpretations recur to scientific method and knowledge, and tend to imply innovation in methods, products, and processes. In fact, the interplay of regulation and innovation in precautionary policy, at least in the case of the interpretations of precaution that our analysis takes into account, could be understood as a way of reconciling the two fundamental science and technology policy functions of promotion and control.     

Enhancing the Practical Relevance of Research

This article seeks to encourage scholars to conduct research that is more relevant to the decisions faced by managers and policymakers, and addresses why research relevance matters, what relevance means in terms of a journal article, and how scholars can increase the relevance of their research. I define relevant research papers as those whose research questions address problems found (or potentially found) in practice and whose hypotheses connect independent variables within the control of practitioners to outcomes they care about using logic they view as feasible. I provide several suggestions for how scholars can enhance research relevance, including engaging practitioners in on‐campus encounters, at managerial conferences, and at crossover workshops; conducting site visits and practitioner interviews; working as a practitioner; and developing a practitioner advisory team. I describe several ways that scholars can convey relevant research insights into practitioners, including presenting at practitioner conferences, writing for practitioners in traditional crossover journals and in shorter pieces like op‐eds and blogs, and attracting the interest of those who write columns, blogs, and articles about research for practitioners. I conclude by describing a few ways that academic institutions can encourage more relevant research, focusing on journals, professional societies, and doctoral programs.