Quality management, environmental management and firm performance: A review of empirical studies and issues of integration

Quality management (QM) and environmental management (EM) are two business practices that may affect firm performance. These practices are being increasingly introduced into firms, which often use them jointly owing to their similarities. As a result of these similarities, their integration has become a popular topic of research and practice. In the field of integration, the highest level of integration may be achieved by means of a single, full QM–EM system (QEM) in which QM and EM lose their independence. It is therefore desirable to identify dimensions from which to assess these management practices and their effects on performance. The aim of this paper is to carry out a literature review in order to propose and analyse dimensions for QM, EM, QEM and firm performance, as well as models of cause–effect relationships between these variables. The topics reviewed are the following: (1) the QM and EM dimensions; (2) the empirical studies about QM–performance and EM–performance links; and (3) issues of integration. The review suggests that the large body of QM research may inform EM and QEM. This is so because research on the QM side is more advanced and developed than that on the EM side.     

Why activity-based costing works

With advancing technology and the quest for delineating the true cost of a procedure or diagnostic test, cost accounting techniques are being re-explored in the health care setting. Activity-based costing (ABC), adopted from other businesses, is one such example that has applications in the health industry. The purpose of this paper is to enhance the understanding of health care costs among physician providers, emphasizing a new approach--activity-based costing.     

The interactive relationship of corporate culture and knowledge management: a review

Knowledge management and corporate culture are two managerial concepts that are often connected in articles, especially in knowledge management literature. It is, however, a rather complex relationship, as evidenced by the existence of various theoretical and empirical contributions as well as various implicit assumptions. This review therefore, aims at systemizing and clarifying different approaches towards the relationship between intraorganizational knowledge management and corporate culture. I identified three different perspectives on this topic. The first perspective regards cultural values as knowledge resources. The second approach deals with the characteristics of “knowledge cultures” that are regarded as a favorable antecedents for knowledge management. The third view assumes a different causal relationship because knowledge management initiatives can also modify cultural assumptions if employees are subject to positive experiences. This paper describes all three, discusses their underlying assumptions, and shows their implications for theory and practice. By comparing the three perspectives, this systematic review reveals that they are based on different theories and therefore, their results cannot be easily combined. Our conclusions show that being aware of these differences and providing a common theoretical basis opens up avenues for future research in this field.     

Quality management and performance: a comparison between the UK and Turkey

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.

Design/methodology/approach: Survey data from the UK and Turkey were analysed using exploratory factor analyses, structural equation modelling and regression analysis.

Findings: The results show that quality management has a significant and positive impact on both primary and secondary performances; that Turkish and UK attitudes to quality management are similar; and that quality management is widely practised in manufacturing and service industries but has more statistical emphasis in the manufacturing sector. The main challenge for making quality management practice more effective lies in an appropriate balanced use of the different sorts of the tools and critical success factors.

Originality/value: This study takes a novel approach by: (i) exploring the relationship between primary operational and secondary organisational performances, (ii) using service and manufacturing data and (iii) making a cross-country comparison between the UK (a developed economy) and Turkey (a developing economy).

Limitations: Detailed contrast provided between only two countries.     

Quality-related costing: Findings from an industry-based research study

With the support of the Science and Engineering Research Council and the cooperation of several manufacturing organisations the authors have carried out a major study of the collection and use of quality-related costs in manufacturing industry. The paper summarises the main limitations and omissions of the literature on quality costing and provides guidance on the most authoritative reading on the subject. Experience acquired whilst carrying out the investigations at collaborating companies is reviewed and some of the major issues are discussed, including definitions of quality cost categories and elements, collection and reporting of quality cost data and the uses of quality costs. Alternatives are suggested to (or may be used to complement) the usual prevention-appraisal- failure approach to categorisation of quality-related costs which is so firmly entrenched in both management thinking and the literature on the subject.     

Bipolar value-driven joint product costing

There exists a joint-cost allocation problem in the public sector, particularly highlighted by the cost-based national pricing of blood products in England, supposedly derived using volume-driven activity-based costing (ABC): an approach criticised by the implementation criteria propounded for ABC within the academic literature. In contrast, we believe that the contributions of quality-associated operations-based drivers, described within ABC, together with the net realisable value method, usually recommended as the optimal joint-cost allocation method, provide the beginnings of a solution. This paper sets out a methodological development from this platform that links allocation decisions with the issue of value. The bipolar nature of the model is based upon the combination of two types of allocation. One allocates joint costs according to the altered value of source material when competing non-joint alternative products exist. The other allocates joint costs according to product outcome values ascertained separately for the physical specification elements that comprise each of the range of joint products. The overall emphases are on academic context, model generalisation, the facilitation of cost-effective choices between joint products and non-joint alternatives, and possible future trends in the application of the method.     

Performance management practices in lean manufacturing organizations: a systematic review of research evidence

This paper provides the first systematic look into the existing research on performance management (PM) practices employed in lean manufacturing organisations (LMOs). It adopts a systematic review method to examine the evidence generated in the period 2004 – 2015 and uses a comprehensive PM framework to synthesise the findings. The results suggest that PM practices that have the most prominent role in LMOs are those that, firstly, are located closest to front-line actions and, secondly, explicitly address operational realities. This calls into question the primacy of accounting-driven controls in LMOs, suggesting that operational controls may be more effective than top-down accounting-based PM practices. The results also confirm the bias towards operational-level issues but suggest that LMOs may integrate the operational and the strategic levels by using PM practices that drive organisational learning through employee involvement and engagement.     

Life cycle costing for construction projects

The author discusses the concept of life cycle costing—a valuable tool in an era of economic depression and high inflation. He points out the problems in the initiation of the process, the planning, realization, operation and disposal of complex systems. He describes the objectives of life cycle costing and presents a comprehensive way to apply it.     

Knowledge management in product innovation: an interpretative review

Knowledge management (KM) is relatively new, but still a very hot topic in management research and practice. Leading companies are reshaping their organizations in order to increase their ability in managing knowledge sharing and transfer within and across their organizational boundaries. KM is today considered by many scholars the next arena for global competition. Product innovation (PI), in particular, is one of the most promising areas, where KM is today applied and studied. Management literature has underlined how knowledge becomes the only source of sustainable competitive advantage in turbulent contexts, and the cognitive perspective represents the most adequate approach to analysing and understanding PI as a continuous learning process rather than as a sporadic event. Since the early 1990s, many contributions emerged from different fields, but after nearly one decade, KM is not yet a unitary stream of literature but reflects very diverse roots. In this paper, the different streams and approaches emerging in literature on KM in PI are reviewed and described, aiming at providing researchers with an interpretative tool and some directions for further research.     

The management of managers: A review and conceptual framework

The management of managers is an important contemporary concern, but the literature on the issue is not well integrated. This paper reviews key sources on the topic across organizational economics, human resource development and strategic human resource management. It presents a novel interdisciplinary framework for analysing how firms manage senior managers and for guiding future research, arguing that firms adopt different styles to attract–defend, develop–renew and motivate–harvest their senior managerial resource, depending on their contexts and choices that are made in the firm over time. The notion that some styles draw on early identification of élites while others treat management identification as more of an emergent problem is central to the typology. Within each of the styles identified, effectiveness in the management of managers hinges on recognizing and handling certain strategic tensions and problems.     

Quality management in ambulatory care: the future is now

Ambulatory care has always been a stepchild. Hospitals have been and are the focal point of quality activity. Traditionally driven by Joint Commission decree and more recently inspired by market forces, hospitals find the resources to do quality. It was quality assurance in the '80s. It is quality management in the '90s. Some of this activity has oozed out into ambulatory care, but not much. We in ambulatory care have been too busy producing as many patient visits as possible in an environment of limited resources. All that is now changing. As ambulatory care becomes more and more important in the overall health care delivery scheme, medical quality management in this environment will also take on greater significance. Leading the way will be the electronic medical record.     

Emotion in strategic management: A review and future research agenda

Emotion in strategic management has attracted increasing scholarly interest during the past twenty-five years. Researchers have demonstrated the nature and significance of emotion in strategic management from a broad range of perspectives across different levels of analysis. Given the expanding research on the topic, the time is ripe to synthesize this diverse and multifaceted body of knowledge. In a thematic synthesis of the literature, we address the following questions: how does emotion influence strategic management, and how can the field be further developed? We review emotion constructs used in the extant literature and identify three themes related to how emotions influence strategic management: the nonconscious influence of emotions, emotion regulation, and collective emotions. Based on these themes and our analysis, we propose three areas of future research to inspire the field to develop further: (1) scope conditions of emotion research in strategic management; (2) capturing emotion in strategic management; and (3) the ethics, power and politics of emotions in strategic management.     

Quality and environmental management practices: their linkages with safety performance

There is a widespread acknowledgement that quality and environmental practices are effective means for improving the business performance of firms. However, empirical evidence regarding the relationship between quality and environmental practices and employee safety performance is relatively scarce. In order to fill this gap, we investigate the relationship between quality and environmental practices and safety performance measured by employee accidents at work. Employing a multivariate probit model, we show that the adoption of quality management practices is associated with an increased chance that an employee encounters workplace accidents, whilst environmental practices are associated with a reduction in workplace accidents. However, when distinguishing between workplace accidents that do and do not lead to sick leave, our results reveal that the utilisation of quality practices is not associated to employees’ probability of encountering accidents that lead to sick leave. This suggests that quality practices are only related to benign accidents. Moreover, examining the interrelationships among quality practices, safety performance and quality-related contextual factors, our findings indicate that the implementation of quality practices by the firm that considers quality as very important for its strategy and provides employee’s quality-related training is not associated with safety performance. Therefore, the results suggest that the way a firm implements and uses quality practices is essential for their effect on safety performance.     

Networks in policy,management and governance: a comparative literature review to stimulate future research avenues

Policy networks, network management and network governance have received particular attention in the public sector literature over the last 20 years. Networks have been studied from different perspectives resulting in the creation of various concepts and definitions. However, the proliferation of definitions, metrics and language is responsible for a confusing picture, where policy networks, network management and network governance are used both as synonyms and to define different concepts. We review the existing literature with two aims: firstly, to compare the three streams of literature, by highlighting their similarities and differences; secondly, to propose a guide for network scholars that identifies the importance of each stream in analyzing specific issues.     

Risk management in SMEs: A systematic literature review and future directions

Small- and Medium-sized Enterprises (SMEs) are considered as the backbone of European economics and growth; however, their peculiar features and the limited resources drive them to adopt different tools and methods when compared to large companies. In particular, the approach adopted in SMEs for Risk Management (RM) seems not to be specifically studied and understood. To this extent, the aim of the paper is to outline the development and the state of the art of RM in SMEs, grasping new future research opportunities in this field. By conducting a systematic literature review with bibliometric tools, 61 papers published until the end of 2016 have been selected and analysed. They demonstrate that some RM streams, such as financial RM and Enterprise RM, are among the most studied in the literature. However, a holistic approach is still not diffused nor sufficiently developed in SMEs, even if the types of identified risks are increasing. There are new emerging RM streams. In particular, the relevance of Project RM, Strategic RM, and Supply Chain RM has been increasing, and it pushes researchers and practitioners to deepen the knowledge of the tools and practices that characterise them. New theoretical and practical studies on RM in SMEs will support them in protecting their business and leveraging their business value, taking advantage of the management of different types of risks.     

On the versatility of Little’s Law in operations management: a review and classification using vignettes

Abstract

Despite Little’s Law being considered as one of the ‘laws’ of operations management, evidence of its application in an empirical context is diverse and diffuse. Hence, this paper aims to identify, classify and consolidate published empirical applications of Little’s Law in a systematic manner to better understand its versatility. This paper undertakes a systematic literature review of the databases of the five main publishers of operations management journals and snowball sampling for additional papers. A final sample of 128 empirical journal articles is identified and categorized. Tactical, medium-term decisions relating to capacity dynamics and operations re-engineering are the most popular categories. To give further insights into versatility, vignettes for each category are developed. The review and vignettes confirm Little’s Law as a highly relevant paradigm to operations management decisions due to its empirical versatility across levels, sectors and time domains. The paper suggests four factors to underline the empirical versatility of Little’s Law in operations management: applicability, utility, simplicity and visibility.