Managing Corporate Knowledge Experiences with SODA and V·I·S·A

It is often said that success in today's competitive environment depends on the acquisition and application of sound, relevant knowledge. This paper introduces two management science approaches that have been used for the effective management of knowledge, towards the development of strategy, planning and decision making, in a wide range of organizational settings. Both approaches make use of computer technology to provide a flexible and interactive environment incorporating a visual representation of the problem. The paper briefly describes each approach, together with a case study illustrating its use in practice. A number of common themes relevant to the management of knowledge are identified and discussed. The themes highlight the benefits which arise through the use of computer technology alongside a number of issues relevant to the management of the group process.     

Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

This paper examines effects of tacit and codified knowledge on performance improvement as organizations gain experience with a new technology. We draw from knowledge management and learning curve research to predict improvement rate heterogeneity across organizations. We first note that the same technology can present opportunities for improvement along more than one dimension, such as efficiency and breadth of use. We compare improvement for two dimensions: one in which the acquisition of codified knowledge leads to improvement and another in which improvement requires tacit knowledge. We hypothesize that improvement rates across organizations will be more heterogeneous for dimensions of performance that rely on tacit knowledge than for those that rely on codified knowledge (H1), and that group membership stability predicts improvement rates for dimensions relying on tacit knowledge (H2). We further hypothesize that when performance relies on codified knowledge, later adopters should improve more quickly than earlier adopters (H3). All three hypotheses are supported in a study of 15 hospitals learning to use a new surgical technology. Implications for theory and practice are discussed.     

Rethinking Knowledge: A Bergsonian Critique of the Notion of Tacit Knowledge*

The recent focus on the intangible resources of the organization in general, and specifically the notion of knowledge, has problematized the notion of organization. Rather than seeing organizations as systems that integrate the use of all kinds of physical, financial and human resources, the knowledge‐based view (KBV) of the firm and knowledge management literature emphasize the organization as a site for the development, use of and dissemination of knowledge and other forms of intellectual resources and assets. KBV and knowledge management literature also address the notion of knowledge as such; is knowledge what can be represented by concepts, figures, and statistics, or are there qualities inherent in knowledge that cannot easily be described, disseminated, or procured? The notion of tacit knowledge has been used to denote all forms of knowledge that cannot be represented: knowledge that cannot be fully articulated, expressed in formulas or described in documents. This paper aims to provide a critique of the notion of tacit knowledge as it is used in KBV and knowledge management literature. It examines the notion of tacit knowledge through the philosophy of Henri Bergson and concludes that the notion of tacit knowledge is little more than an umbrella term for unrepresentable knowledge. Thus, the notion of tacit knowledge should be used with care rather than being a residual category of knowledge.     

Knowledge retention in ERP implementations: the context of UK SMEs

Abstract

Knowledge retention (k-retention) is vital for various enterprise resource planning (ERP) implementations in small and medium-sized enterprises (SMEs), though it is a highly demanding and challenging task. The aim of this paper is to investigate different types of approaches to k-retention and factors influencing k-retention in SMEs. Our study adopts a grounded theory approach with cases based on 12 ERP implementations in UK SMEs. We analyze our data using thematic analysis. The findings reveal specific elements that support the k-retention of ERP package knowledge and business process knowledge. These elements are: k-retention tools, documentation, human capital and the understanding of k-retention challenges. In addition to insights from these aspects, our study reveals two additional factors (project management and organizational culture) that influence ERP package k-retention and business process k-retention. Based on these findings, we develop an ERP k-retention (EKR) framework that can be utilized by SMEs which are considering implementing ERP systems, to facilitate knowledge retention during implementation.     

A Knowledge Framework Underlying Process Management*

Organizations are increasingly implementing process‐improvement techniques like Six Sigma, total quality management, lean, and business process re‐engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge‐based view of a firm argues that organizational knowledge is the source of competitive advantage. To the extent that the process management system enables knowledge creation it should be a source of competitive advantage. This study investigates the underlying framework and factors of a process management system that lead to organizational knowledge creation. Prior studies have considered knowledge creation in process improvement, but none have considered the role of the process management system. Specifically, the study uses the case study method to investigate multiple levels (organization level and project level) of two firms using Six Sigma as their chosen process management system. Analysis of the cases reveals that the leadership creates a supportive infrastructure enabling process‐improvement techniques to effectively create organizational knowledge. Interestingly, focusing on decision‐making tools and methods may not be effective without developing a supportive infrastructure. The proposed framework provides a basis for organizational leaders to think about how to design and implement a process management system to better enable knowledge creation in organizations.     

Shop Floor Control When Tacit Worker Knowledge is Important

We investigate a shop where the workers and supervisors have tacit knowledge of how to operate efficiently and where efficiency is important to providing capacity to meet demand. This tacit knowledge includes setup dependencies between products as well as which worker or machine is best suited for a particular product. We discuss a real‐world shop where this is the case. Management expects workers and supervisors to use their knowledge to schedule efficiently by monitoring their performance based on standards. The question that we explore is how management should control for due date performance in light of the discretion given to the workers and supervisors to sequence jobs on the basis of efficiency. We explore management control of due date performance through the use of order review and release (ORR) and management expediting. We find that although ORR is quite effective at reducing work‐in‐process (WIP) inventories, it may foster very late deliveries in a shop such as this. In fact, under such conditions, deftly executed expediting with no ORR at all can be far more effective at supporting all deliveries. Even improving ORR into a hybrid by actively updating path efficiencies (observed from supervisor/worker scheduling) did not support a change to this conclusion. Conversely, when conditions are created where tacit knowledge plays a reduced role or utilization is decreased, ORR delivers in a timely manner. The interaction between utilization, WIP levels, and worker knowledge all help dictate the appropriate control methodology.     

Knowledge management systems: surveying the landscape

Knowledge management systems (KMS) are the tools and techniques that support knowledge-management practices in organizations. The study of these systems consists of a small but growing body of literature. In the last two years alone, at least four books, two special editions of journals and a number of academic and practitioner articles have been published related to this area. However, much of the work that has been published has been in the form of isolated survey studies, or anecdotal case studies into particular aspects of KMSs. This has made it difficult to build a cumulative body of knowledge into the development, use and management of these systems. The purpose of this paper is to 'survey the current landscape' of KMSs, and provide a framework for research into the development and use of these systems in organizations. The intent is to highlight areas where 'gaps' exist in what we know about KMSs and suggest ways to close those gaps.     

Why Risk Analysis is Difficult,and Some Thoughts on How to Proceed

Risk analysis is challenged in three ways by uncertainty. Our understanding of the world and its uncertainties is evolving; indeterminism is an inherent part of the open universe in which we live; and learning from experience involves untestable assumptions. We discuss several concepts of robustness as tools for responding to these epistemological challenges. The use of models is justified, even though they are known to err. A concept of robustness is illustrated in choosing between a conventional technology and an innovative, promising, but more uncertain technology. We explain that nonprobabilistic robust decisions are sometimes good probabilistic bets. Info‐gap and worst‐case concepts of robustness are compared. Finally, we examine the exploitation of favorable but uncertain opportunities and its relation to robust decision making.     

高校科研团队知识管理系统要素研究——来自教育部创新团队的实证分析

高校科研团队是由科研任务牵引的知识团队,团队运作的最终目标是实现科技创新,创造新知识、新技术和培养创造性人才。成功的团队管理往往就是有效的知识管理。在高校科研团队的运作过程中,自始至终贯穿着知识创新活动,并且知识创新始终处于核心地位。文章首先从知识管理的角度探讨了高校科研团队的运作过程,提炼出团队知识管理的系统要素,在此基础上运用结构方程模型方法,通过对107支教育部创新团队进行问卷调查和实证,分析验证组织、文化和资源等要素对高校科研团队知识管理系统的影响和作用机理。研究发现,组织、文化和资源等要素直接或间接地影响着团队创新绩效,知识管理行为扮演着重要的中介作用,实践中应该从这些要素的有效协同入手,才能保证创新绩效的有效提升。     

一种基于Multi-Agent的组织知识获取模型框架

在分析了组织知识获取的过程和Multi-Agent技术的特征的基础上,提出了一种基于Multi-Agent的组织知识获取模型框架,并且还给出了该模型中实现知识获取的关键技术及知识集结方法。依据提出的模型框架,可以容易的实现从个体知识中获取组织知识,有利于提高知识管理的有效性。最后,通过一个实例说明了给出模型框架的应用。     

Knowledge Life Cycle,Knowledge Inventory,and Knowledge Acquisition Strategies*

For a knowledge‐ and skill‐centric organization, the process of knowledge management encompasses three important and closely related elements: (i) task assignments, (ii) knowledge acquisition through training, and (iii) maintaining a proper level of knowledge inventory among the existing workforce. Trade‐off on choices between profit maximization in the short run and agility and flexibility in the long term is a vexing problem in knowledge management. In this study, we examine the effects of different training strategies on short‐term operational efficiency and long‐term workforce flexibility. We address our research objective by developing a computational model for task and training assignment in a dynamic knowledge environment consisting of multiple distinct knowledge dimensions. Overall, we find that organizational slack is an important variable in determining the effectiveness of training strategies. Training strategies focused on the most recent skills are found to be the preferred option in most of the considered scenarios. Interestingly, increased efficiencies in training can actually create preference conflict between employees and the firm. Our findings indicate that firms facing longer knowledge life cycles, higher slack in workforce capacity, and better training efficiencies actually face more difficult challenges in knowledge management.     

网络组织的知识管理研究述评

网络组织作为应对全球化、消费者偏好改变、技术进步与产品更新速度加快等问题而产生界于市场与企业之间的中介组织得到了理论界与实践界的关注,随研究的深入众多研究者对网络组织的知识管理这一领域投入了前所未有的关注.本文对现有的研究成果进行了梳理,从"能力"、"动机"及"机会"的角度分析了这一领域的研究思路,探讨了有待深入研究的问题.     

Knowledge modelling for contract disputes and change control

The construction industry involves many participants with different perspectives and requirements. Contracts can provide significant value, and yet ineffective contract management frequently leads to disputes. In practice, contracts are hardly reviewed, and contract management is limited. This study aims to investigate how firms can improve their internal processes relating to knowledge management (KM) through effective contract management to aid construction practitioners in managing contract disputes and changes. Using a questionnaire survey and a workshop involving experienced industry practitioners and researchers, the findings reveal that project- and individual-level implementation of KM processes is stronger than at the organizational level, and also there are substantial human resources (HR) practices that support contractual KM. Workshop participants believe efficient and effective KM can minimise losses from contract changes and disputes. A construction contract management process framework, a 19-step benchmarking model for contract management and a construction planning checklist for contractors are proposed.     

Knowledge generation and governance in management research

We consider how historical developments led to an emphasis on positivistic research approaches in business schools, and we explain how alternative assumptions could be the basis for academic management knowledge. We then discuss the governance structures journals use to determine which articles to publish and how reviewer motivations may influence these processes. Given this academic research and publishing context, we argue that it is not surprising that management research relevant for management practice receives little support. We propose changes to encourage more innovative research that offers stronger ties between management research and practice.     

Making and Mending your Nets: Managing Relevance, Participation and Uncertainty in Academic–Practitioner Knowledge Networks

Making and mending your nets is concerned to examine, from an actor–network theory perspective, how the relevance debate concerning research and teaching is a significant non‐human actor in the development and management of industry–academic networks associated with UK business schools. By significant, we do not imply the most important because it is only one of many human and non‐human actors that may arouse interest, be problematized, enrolled and/or mobilized for such networks to become ‘obligatory passage points’ and ultimately irreversible collective assemblies. The paper then utilizes actor–network theory as a framework for examining our primary empirical research on academic–practitioner knowledge networks – nets that require a continuous making and mending in managing relevance, participation and uncertainty. We argue that the actor–network framework is more compatible than alternative knowledge diffusion or transfer models with the data we have collected on academic–practitioner knowledge networks in the UK. In accounting for the dynamic instability and precariousness of knowledge networks, it avoids raising false expectations about business knowledge and its relevance or effectiveness. If knowledge in the physical sciences and engineering unfolds slowly and unevenly in the face of many disputes, disruptions and setbacks, as actor–network theory has claimed, then how much more likely is this to be the case in the social sciences? Consequently there should be no expectations of one‐to‐one, direct causal chains between knowledge production and application, as some business school critics seemingly demand.     

Knowledge Spillovers and Wage Inequality: An Empirical Analysis of Dutch Manufacturing

The introduction of new technologies and technical change is associated mainly with high‐skilled and high‐wage workers. In addition, many studies have found a positive correlation between the introduction of new technologies and technical change and skill upgrading. In these studies no attention has been paid to spillovers from one sector to the other. In this paper we not only use measures of technical change but also knowledge spillovers to explain wage inequality in Dutch manufacturing in the period 1986–95. Using this more elaborate measure of technical change, our findings are twofold. First, we confirm that workers employed in knowledge‐intensive manufacturing sectors receive a higher wage than workers in less knowledge‐intensive sectors. Secondly, the wages paid to high‐skilled workers relative to low‐skilled workers in knowledge‐intensive sectors are higher than those in less knowledge‐intensive sectors. However, the coefficients using the elaborate measure of technological advancement are much lower and sometimes even insignificant. This suggests a premium for high‐skilled labour in sectors both applying and developing technology. But the wage premium is highest in technology‐developing sectors, as suggested by the measures used in previous studies.     

知识管理战略、组织能力与绩效的关系实证研究

本文在文献研究的基础上归纳出描述和测量知识管理战略的六个主要维度:外部导向、内部导向、显性导向、隐性导向、探索导向和利用导向.基于397家中国企业的问卷调查所得数据,本文检验了知识管理战略、组织能力和企业绩效三者的关系,发现知识管理战略能显著地提升组织能力,而组织能力对企业绩效有显著的促进作用,组织能力在知识管理战略与企业绩效的关系中起完全中介作用.     

Action Learning - A Paradigm in Emergence: the Problems Facing a Challenge to Traditional Management Education and Development

This paper examines the proposition that action learning is a new paradigm in management education. Action learning is becoming widely accepted methodology for the development of managers and managerial competence. This is in both public and private sector organizations and within the context of certificated and organisationally based programmes. The paper seeks to use Kuhn's work on the nature of paradigms and change as a way of explaining the increase of interest in his approach. Importantly, although this approach promises to answer some of the problems of traditional management education, it is not without its own critics. Kuhn's criteria for a paradigm change are explained with reference to action learning literature and knowledge of practice. From this a framework is developed that compares a traditional approach to management education with an action learning approach on three levels. Our conclusion is that action learning is a new paradigm, but for the maximum benefit to be gained from the approach its application needs to be more carefully considered, particularly in relation to the provision of some wider external frameworks for the manager to use as‘tools for thinking’     

DEVELOPING POM FACULTIES FOR THE 21ST CENTURY

Having added total quality management (tqm), operations strategy, new product development, and many other topics to its repertoire over the past two decades, operations management is being pushed-by practitioners and students alike-to extend its reach both horizontally (to encompass the whole supply chain and the interface with other functions) and internationally. Moreover, the increasing sophistication of computer technology and the growth of the intemet are expanding the teaching and research methodologies that can be used to address these complex issues. Meeting the challenges posed by this ever-broadening conceptualization of our mission and the new tools available to us will require more than simply new knowledge and new courses. It also will require an influx of new people having very different backgrounds than in the past. We have to learn how to attract such people, how to prepare them to be effective teachers and researchers in production and operations management (pom), and how to work effectively with them. The locations of faculty, students, and potential partners in the learning experience also will be transformed, forcing us to reconsider how we organize to do our work and when and where we do it.