Managing flexible work arrangements: Teleworking and output controls

Flexible work arrangements present managers with challenges regarding how to manage employees using these arrangements. To date, little research has investigated how managers address these challenges. We investigate the relationship between the use of a specific implementation of flexible work (teleworking) and control system design, specifically the emphasis on output controls. Teleworking reduces the feasibility of monitoring employee behaviour as a control mechanism. Control theory suggests that this might be compensated by placing more emphasis on output controls. We conduct a survey (N?=?897) among employees of a financial services institution, of whom 69% is allowed to telework. We find that among teleworking employees, the share of teleworking hours is positively related to the emphasis on output controls. However, employees who are allowed to telework report less emphasis on output controls by their manager relative to those not allowed to telework. We pose various directions for future research, which may help in explaining these findings.     

Dynamic capabilities: A review and research agenda

The notion of dynamic capabilities complements the premise of the resource‐based view of the firm, and has injected new vigour into empirical research in the last decade. Nonetheless, several issues surrounding its conceptualization remain ambivalent. In light of empirical advancement, this paper aims to clarify the concept of dynamic capabilities, and then identify three component factors which reflect the common features of dynamic capabilities across firms and which may be adopted and further developed into a measurement construct in future research. Further, a research model is developed encompassing antecedents and consequences of dynamic capabilities in an integrated framework. Suggestions for future research and managerial implications are also discussed.     

Do Teleworkers Possess Higher Levels of Public Service Motivation?

A survey conducted on U.S. federal government employees was analyzed, and the results indicate that federal workers who telecommuted frequently (i.e., those teleworking 4 to 5 days a week) reported higher levels of PSM than federal workers who did not telecommute frequently. The results also revealed that frequent teleworkers reported higher levels of PSM than employees teleworking less than 1 day a week and employees teleworking 1 day a week. However, frequent teleworkers were not found to report higher levels of PSM than employees teleworking 2 to 3 days a week.     

Digital Finance and FinTech: current research and future research directions

Since decades, the financial industry has experienced a continuous evolution in service delivery due to digitalization. This evolution is characterized by expanded connectivity and enhanced speed of information processing both at the customer interface and in back-office processes. Recently, there has been a shift in the focus of digitalization from improving the delivery of traditional tasks to introducing fundamentally new business opportunities and models for financial service companies. Digital Finance encompasses a magnitude of new financial products, financial businesses, finance-related software, and novel forms of customer communication and interaction—delivered by FinTech companies and innovative financial service providers. Against this backdrop, the research on finance and information systems has started to analyze these changes and the impact of digital progress on the financial sector. Therefore, this article reviews the current state of research in Digital Finance that deals with these novel and innovative business functions. Moreover, it gives an outlook on potential future research directions. As a conceptual basis for reviewing this field, the Digital Finance Cube, which embraces three key dimensions of Digital Finance and FinTech, i.e., the respective business functions, the technologies and technological concepts applied as well as the institutions concerned, is introduced. This conceptualization supports researchers and practitioners when orientating in the field of Digital Finance, allows for the arrangement of academic research relatively to each other, and enables for the revelation of the gaps in research.     

School bus routing problem: Contemporary trends and research directions

The school bus routing problem (SBRP) is a challenging operations research problem that has been studied by researchers for almost 50 years. SBRP publications address one or more operational sub-problems, including: bus stop selection, bus route generation, bus route scheduling, school bell time adjustment, and strategic transportation policy issues. This paper reviews 64 new SBRP research publications and analyzes them by sub-problem type, problem characteristics and solution approach. The impact of key SBRP characteristics (number of schools, mixed load, fleet mix, service environment, objective and constraints) are discussed and the different solution approaches to the SBRP are summarized by sub-problem type and methodology. We found in recent years, SBRP researchers are examining more complex real-world problem settings, adopting both evolutionary-based and trajectory-based metaheuristic solution approaches, and considering ridership and travel time uncertainty. This review documents recent trends in SBRP research and highlights research gaps and promising opportunities for future SBRP research.     

Call centres: A decade of research

Call centres have, over the past decade, become a central element in the way information services are produced and delivered to the public. Much as automobile factories or textile mills were treated as both objects of curiosity and as metaphors for their age, call centres have garnered attention both in their own right as a new means of organizing particular types of work and as an important venue from which to undertake the study of other elements of management practice, including human resource management. This paper critically examines all aspects of research that has been undertaken on call centres, from the publication of the first novel pieces of research up to the most recent contributions. A good deal of effort has gone into classifying call centres, comparing the organization of work in them with other types of work and considering the extent of variation between call centres. Depending upon the theoretical lens that is used (e.g. labour process theory, high‐performance work systems theory, HR perspectives, gender theory, etc.) different aspects of call‐centre work are emphasized and different conclusions regarding call‐centre employment and its possibilities are reached. These contrasting results are compared and evaluated in this review. It is also the case that the study of call centres invites critical reflection upon theories of management, and this is also entered into in this paper. Additionally, the continuous spread of call centres into new realms of professional work activity and into new spaces of the global economy throws up challenges that are brought to the reader's attention for our understanding of this approach to managing informational work.     

Market orientation research: a qualitative synthesis and future research agenda

The prominence of market orientation as a core organizational concept, as well as recent discussions about its contributions and shortcomings, suggest that it is time to assess the large and expanding body of research surrounding the construct. Our research takes a systematic qualitative approach to assessing extant research on market orientation, identifying problems, patterns, and paradoxes in the literature. Specifically, we provide an integration of the burgeoning empirical research on market orientation, based on a thorough synthesis of articles published over more than 25 years of inquiry. Bringing together the different strands of inquiry that have guided knowledge accumulation on market orientation, we are able to identify major theoretical gaps and omissions in the literature. We also find that while market orientation research has made considerable strides over the years, much work still needs to be done as voids remain that need to be addressed in future investigations.

     

The contribution of network research to managerial culture and practice

Although research on social networks has gained significant influence in the academic world, several factors seem to have lowered its echo in the business world. It is still unclear how this fast-growing stream of research has translated into solid implications for managerial action and decision making. Based on a review of recent research, this paper attempts to provide evidence that network research does have practical relevance. We focus on five areas where network research has introduced new angles and renewed the understanding of how organizations should tackle management issues. We also suggest directions for future research, with the same objective of placing the emphasis on strengthening the contribution of the approach to management practices.     

Servant Leadership: A systematic review and call for future research

Notwithstanding the proliferation of servant leadership studies with over 100 articles published in the last four years alone, a lack of coherence and clarity around the construct has impeded its theory development. We provide an integrative and comprehensive review of the 285 articles on servant leadership spanning 20?years (1998–2018), and in so doing extend the field in four different ways. First, we provide a conceptual clarity of servant leadership vis-à-vis other value-based leadership approaches and offer a new definition of servant leadership. Second, we evaluate 16 existing measures of servant leadership in light of their respective rigor of scale construction and validation. Third, we map the theoretical and nomological network of servant leadership in relation to its antecedents, outcomes, moderators, mediators. We finally conclude by presenting a detailed future research agenda to bring the field forward encompassing both theoretical and empirical advancement. All in all, our review paints a holistic picture of where the literature has been and where it should go into the future.     

Overcoming blind spots in global sourcing research: Exploiting the cross-sections between supply chain management and international business

This article reviews existing work on global sourcing and suggests a number of new theoretical directions for research in this area. We discuss how international business (IB) and supply chain management (SCM) research can benefit from increased cross-fertilization of themes and perspectives. We begin by introducing a taxonomy of global sourcing research, building on relevant insights from SCM research. We then generate recommendations for potential future research on global sourcing, particularly highlighting antecedents, processes, performance and contextual variables. SCM research employs the entire supply chain as the primary unit of analysis (rather than the individual firm), while IB research focuses primarily on international aspects, adapting to institutional contexts in a globalized world. Building on this complementarity, several specific empirical directions are proposed for future research directions.     

State-of-the-science review of leader-follower dyads research

Despite its importance in multilevel research, the dyad level of analysis has been known as the most poorly understood level. Suggestions have been made recently in terms of levels alignment issues and methodologies to enhance the understanding of dyadic phenomena. Given recent remedies for dyads research and that the leader-follower dyad is generally considered the key dyad in organizations, we conducted a comprehensive review of the current state of leader-follower dyads research to assess what we know and how much we know about leader-follower dyads research conducted at the dyad level. Specifically, we summarized empirical studies that focused on leader-follower dyads that used data collected on the same variables from both dyadic partners. This review involved coding studies of these “pure” leader-follower dyads based on several dyadic theories (e.g., vertical dyad linkage, individualized leadership, leader-member exchange, leader-follower congruence) and multiple analytic methods (e.g., multilevel modeling, polynomial regression, WABA) that dealt with leader-follower dyads directly. Based on the results, this review generated a nomological network of constructs for understanding leader-follower dyads and to provide suggestions for future leader-follower dyads research.     

Service tasks of board of directors: A literature review and research agenda in an era of new governance practices

In their seminal review article on board of directors, Johnson, Daily, and Ellstrand (1996) distinguished between the control, service, and resource dependence tasks of the board and called for a stronger focus on board service tasks. Following this call, service tasks of boards have been subject to increased scholarly attention, with new theoretical perspectives and methods introduced. This paper aims at presenting the current state of research on board service tasks, departing from, and building on, the contribution of Johnson and colleagues. In doing so, we employ an Input-Process-Output-Context framework and craft an agenda for how future research could accommodate new governance practices and progress the field. Our review is relevant and timely as studies on the subject are gaining traction both in corporate governance and general management journals. Furthermore, our review on board service tasks proposes new alternative approaches to studying corporate governance which are especially appropriate in times in which a rethink of corporate governance frameworks and concepts is urgently needed.     

New developments in behavioral pricing research

Behavioral pricing extends traditional price theory by exploring consumers’ reactions to prices from a psychological perspective. With the constant and substantial evolution of this research field, we review the progress on the state of knowledge on consumers’ processing of price information and price behavior. To this end, we develop a framework to classify the advances made in behavioral pricing research during the past decade. We discuss conceptual developments, the contribution of the adoption of new theories, and new relationships and pricing phenomena. We show that several concepts have undergone conceptual developments (e.g., price search) while other concepts are new to the literature (e.g., participative pricing mechanisms). Regarding theoretical developments, the adoption of theories from other disciplines has contributed to enhance understanding of price-related effects. Finally, new pricing phenomena, such as the zero price effect or the placebo effect of price promotions, challenge the traditional view of consumers’ response to price information. Furthermore, a number of recent empirical findings contradict existing knowledge on price-related concepts and phenomena. Thus, it is of prime importance to integrate the latest findings with prior literature. From the key findings in the literature, we derive directions for future research.     

Deterministic cash flow management: State of the art and research directions

Cash flow management has attracted the increasing attention of both academicians and practitioners in recent time. There is increasing emphasis on cash management as a vital organizational function and evidence indicates that the role and responsibilities of cash managers are expanding beyond conventional boundaries. In an earlier article, Gregory presented an excellent review of a limited class of cash management models. This paper attempts to review the rather large body of deterministic cash flow models that were not reviewed by Gregory. The review places the models in proper perspective by identifying the underlying decision processes and points out the somewhat narrow focus of these models. A modified taxonomy of cash management decisions is suggested as a possible framework for future research. The paper also recognizes the tremendous growth in information and computer technology and its implications for normative modeling efforts in cash management.     

The UK research assessment exercise

Abstract

This article examines and critiques the UK research assessment exercise (RAE) and its implications for research and writing in HRD. It describes the process and identifies weaknesses in some of the concepts and related criteria applied in assessing and grading research outputs and in particular the notions of ‘international’ and ‘world class’ as standards against which to judge those outputs. The article argues that the process has detrimental effects for emerging subjects such as HRD, for those engaged in research in such subjects and for journals such as HRDI which are relatively new to business and management. It concludes that UK academics working in the field of HRD are mistaken if they allow the RAE to drive their research and choice of publications and outlets, and that it is important to support the journals which are playing a critical role in establishing the subject.     

Single machine scheduling research

This paper reviews static scheduling research on single machine for the last three decades. One hundred seventy one papers were found on this topic after an extensive search in the English language periodicals. These papers are classified on the basis of the objective functions and constraints. Contribution of each paper is analyzed in terms of its theoretical and computational results. An analysis of the literature on the basis of number of articles published in each year, in each category, in different journals and by different authors has also been provided. This reveals several interesting facts about the developments in single machine scheduling (SMS) research and its future.     

Path-related empirical research on M&A-outcome: review and research agenda

This article attempts to reflect the current state and progress of contemporary research on financial and non-financial M&A outcome. Based on a review of 183 empirical M&A studies an integrative framework is developed, in which impact factors are classified into four major dimensions to explore the impact on M&A outcome: antecedents, transaction content characteristics, transaction process characteristics, and the transaction itself. The review reveals that M&A research is dominated by studies focusing on state variables at the expense of path-related variables. The review also shows that, to date, neither state-related research nor path-related research on financial and non-financial M&A outcome categories have reached maturity. Although there is still room for clarifying the impact of various state-related variables, the most valuable new insights are expected to emerge from researching path-related variables. Building on these insights, an extensive future research agenda is presented, which focuses on path-related research questions and methodological issues.     

Industrial digitalization. A systematic literature review and research agenda

This paper addresses the recent growth in publications on the topic of digitalization by systematically reviewing the literature dealing with this major technological and organizational transformation in the manufacturing sector. Our aim is to enhance the understanding of this phenomenon and provide a critical account of the state of the art of the research on industrial digitalization. After summarizing the different conceptualizations of digitalization and the stages of its evolution, we identify four thematic areas (technologies, impacts, enabling factors, and barriers) and create a meaningful segmentation of the existing publications along these dimensions. We then develop a future research agenda on industrial digitalization at both a conceptual and an empirical level, encompassing the following themes: (i) the need for a more nuanced conceptualization; (ii) the potential evolution of one or more digital technologies toward the category of “general-purpose technology”; (iii) the search for new contingency approaches; (iv) the development of accurate models of inter-firm collaboration among digital manufacturers; and (v) the elaboration of suitable solutions able to guarantee the compatibility of industrial digitalization with ethical and sustainability principles.     

基于文献计量的大数据管理决策研究热点分析

传统的模型驱动的决策范式正在演变成大数据驱动的决策新范式,国家自然科学基金委员会于2015年启动了“大数据驱动的管理与决策研究”重大研究计划,以推动我国管理学领域大数据的基础研究.本文以重大研究计划资助的14个项目的文本信息,及2012年~2019年在51种管理类重要国际期刊上发表的近6000篇论文为基础,利用文本挖掘与文献计量方法,从词粒度和主题粒度展开比较分析,并对部分以大数据作为关键词的文献按研究方向进行分类分析.对比分析结果清晰地呈现出大数据驱动的研究在管理学领域的研究态势和创新脉络;剖析国内学者与国际领域主流关注的焦点与异同;揭示出大数据驱动的管理与决策方向上研究热点及其演化趋势,以及未来值得深入研究的一些科学问题.     

Strategic and operational management of organizational resilience: Current state of research and future directions

This article uses both a systematic literature search and co-citation analysis to investigate the specific research domains of organizational resilience and its strategic and operational management to understand the current state of development and future research directions.The research stream on the organizational and operational management of resilience is distant from its infancy, but it can still be considered to be in a developing phase. We found evidence that the academic literature has reached a shared consensus on the definition of resilience, foundations, and characteristics and that in recent years, the main subfield of research has been supply chain resilience. Nevertheless, the literature is still far from reaching consensus on the implementation of resilience, i.e., how to reach operational resilience and how to create and maintain resilient processes. Finally, based on the results of in-depth co-citation and literature analysis, we found seven fruitful future research directions on strategic, organizational and operational resilience.