Strategizing for social change in nonprofit contexts: A typology of communication approaches in public communication campaigns

Public communication campaigns aim to create social change by influencing audiences’ behaviors and thus help nonprofit organizations fulfill their mission. These campaigns, however, often fail to deliver their anticipated impact. Using public relations research as a theoretical lens, this paper's contribution is twofold: first, we develop a typology that classifies the different communication approaches used in public communication campaigns. Based on one of the most prominent public relations theories, the Four Models of Public Relations, we differentiate communication approaches along the dimensions of communication purpose and communication style. Combining these two dimensions in a typology, we identify the following communication approaches: directing, platforming, mobilizing, and involving. We provide numerous real‐life examples of public campaigns for each one. Second, we formulate propositions about these communication approaches’ effectiveness relying on a key concept of public relations research: namely, audience segmentation. Using the transtheoretical model, we show that audiences can be segmented along five “stages of readiness to adopt a promoted behavior.” Conceptualizing behavior change as an iterative, dynamic process that entails stage progresses as well as backdrops, we derive how audiences’ “stage of readiness” relates to the effectiveness of the identified communication approaches.     

From propaganda to public diplomacy: Assessing China's international practice and its image, 1950–2009

Since World War II, government-sponsored international propaganda and public diplomacy have become more visible and sophisticated in countries around the world. China is no exception. It is not immune to the compulsion and communication imperative to reach and woo the public, both at home and abroad, for its vested interests. From propaganda to public diplomacy, the practices and activities have taken different forms and scopes, mainly including government-owned media outlets aimed at foreign audiences, state-subsidized media organizations as quasi-governmental instruments, overseas advertising and public relations campaigns designed to sway public opinion to win general support for the nation involved or to repair international relations damaged by terrorist attacks and other man-made crises, and recruiting and bribing journalists as clandestine operatives. Whether such practices have been effective in changing hearts and minds among international audiences, however, is open to debate and remains to be further explored. Within the perspective of sociology of knowledge, the main purpose of this study is to look at how China comes to be viewed as an object in international communication research over the past decades that cast the country through the prism of either propaganda or public diplomacy.     

Researching the occupational culture of public relations in Mexico

Within the field of international public relations, it is rare to find detailed accounts of the process of undertaking cross-cultural research. Yet researchers who collect data in cultural contexts different from their own face numerous ethical and cultural challenges. By failing to articulate these, researchers deny the accommodations they have to make in their methodological choices, limiting the explanatory power of their findings. This article reflects on how societal culture influenced the evolving research decisions and experiences in a study into the occupation of public relations in Mexico City. In considering how to explore in a culturally sensitive way the social reality of public relations practitioners, it raises ethical concerns regarding selectivity and relationship interactions in cross-cultural research.     

Social movements and public relations in the early twentieth century: How one group used public relations to curtail venereal disease rates

ABSTRACT

A case study of the American Social Hygiene Association (ASHA) campaign to craft a national vision for social health showed that the group used public relations-like strategies to, as one of their officials said, “crystallize public opinion” years before Edward Bernays wrote a book of the same title. Although these efforts might not have been labeled public relations at the time, this study introduces some precedents of contemporary public relations. In this study, social activism offered a more robust approach to addressing an issue than using media relations alone could do. ASHA members used communication strategies such as segmenting audiences, utilizing events to reach appropriate audiences, using visual media, and creating house organs to arouse public sentiment, influence attitudes, and promote desired behavior.

This case study expands public relations history theory by examining why ASHA members practiced public relations as they did. In this case, ASHA used persuasive communication to pierce the veil of silence around venereal disease to craft a national vision for social hygiene and legitimize the group as the major voice on this topic. Lessons from this case can illustrate how public relations can be conducted more effectively, especially in relation to social movements.     

'Land of the free'? Circulating human rights and narrated lives in the United States

Abstract

In the 50 years during which human rights has gained an international currency, personal narratives have become one of the most potent vehicles for advancing human rights claims. This is particularly true in the United States where personal narratives attesting to human rights violations frequently gain wide exposure through mass publication and publicity, media circulation, and global information flows. This article explores the circulation of human rights narratives in the United States, examining some of the ways that stories enter into public discourse through published life narratives, television talk shows, news reports, campus lectures and publicity tours, websites, and the like, and are taken up by popular and academic audiences, spurring debates within the fields of legal and political theory, international relations, religion, morality and ethics, often far removed from the originating event or site of human rights violation. The article considers the many intended and unintended effects of this circulation on storytellers, their audiences, and the campaigns they represent.     

How European PR practitioners handle digital and social media

The European Communication Monitor (ECM) 2010 showed that digital communication and social media have grown in importance in the media mix of European organizations. Both new media types are positively correlated to the perceived impact of public relations (PR) in the organization. Specifically social networks and online videos are considered the most important social media tools. Also European practitioners expect that the content of communication will become more important as and when the use of social media further increases. The consequence that everyone within the organization is able to spread information is perceived as the most problematic aspect of social media. A potential problem is that only about one third of the European organizations have implemented social media policies with communication consultancies leading the way. Communication consultants consider social media significantly more important than practitioners working in organizations.     

Social media, societal culture and Israeli public relations practice

The aim of this study is to explore Israel's societal culture as an environment with which public relations practice has to align. It asks whether Israeli public relations practitioners use social media elements, how do they perceive these elements and what do they think about their future? A web-based survey revealed that Israeli practitioners generally are willing to use and gain experience with social media elements although this usage is still in its initial stage.     

How public relations agencies in Greece respond to digital trends

The present study investigates the extent to which PR agencies in Greece incorporate new media platforms in their clients' campaigns. Moreover, PR consultants’ views about the benefits associated with social media usage in PR are also assessed. Based on a sample of 81 PR agencies, results indicate that integration of digital media in the clients’ communication campaigns is widespread. Popular online tactics used by Greek PR agencies are related to social media platforms (e.g., Facebook), websites and viral campaigns. Moreover, executives of the Greek PR firms have acknowledged the new roles of digital media in practicing public relations for their clients, conducting research and managing effectively corporate reputation.     

The new water cooler: Implications for practitioners concerning the NLRB's stance on social media and workers’ rights

This study examines the National Labor Relations Board's (NLRB) recent decision in Hispanics United (2012), which prohibits employers from firing employees for social media posts that contain work-related grievances. Given that social media has become a large part of corporate image on the Internet, this recent ruling has direct impact on corporate image, social media communication, and public relations. Implications for public relations practitioners and human resource management are discussed and standards for evaluating social media posts in light of this recent decision are provided.     

Anticipatory socialization in the use of social media in public relations: A content analysis of PRSA's Public Relations Tactics

This article examines one issue in how public relations students are socialized in their understanding of the value and power of social media in the practice of public relations. The public relations academic research about social media is explored, as well as the professional claims about the value of social media as a public relations tactic. The researchers conducted a content analysis of 1 year of Public Relations Tactics issues. The data are viewed through the theoretical frame of the socialization literature ( Jablin, 1987). The results suggest that claims of social media power far outweigh evidence of social media effectiveness as a communication tool. A disconnect exists between what authors of Public Relations Tactics pieces view as the potential for social media and the research findings about the effectiveness of social media. The final section of the article discusses the implications for public relations educators, professional associations, and practitioners as they consider social media tactics in public relations strategy.     

The problem of intersectionality as an approach to digital activism: the Women’s March on Washington’s attempt to unite all women

ABSTRACT

This study examined the convergence of activism and intersectionality to understand how communicators create messages about social justice issues using social media. This is particularly relevant for public relations today, as digital activism almost ubiquitously involves bringing together conflicting publics who are active and social media-savvy, meanwhile maintaining an organizational brand/mission. Using the 2017 Women’s March on Washington (WMW) as an object of study, we explored how campaign messages reflected principles of intersectionality, consensus- and dissensus-based communication, and organizational self-reflection. We conducted a thematic analysis of posts from the WMW’s social media accounts as well as media quotes by the organizational leaders to get at the leaders’ intentions in their message design. Data suggested that messages of inclusivity as well as of necessary discord were employed to enact political change for WMW’s publics. We argue that although the WMW was not wholly intersectional, particularly in determining its political agenda, the efforts toward intersectionality are notable for theory-building and reflective practice, particularly for social mediated campaigns. The study proposes a theory for digital intersectional communication to guide future research and advocacy work.     

‘This is a stage’: A study of public relations practitioners’ imagined online audiences

Public relations (PR) practitioners are among those cultural intermediaries who privilege symbols, products, and communication rituals in society. Through interviews (n = 26) and analysis of practitioners’ Twitter accounts, this study considers how members of this field identify their personal social networking site audiences and how these behaviors are implicated in the performance of their online identity. Findings indicate practitioners feel pressure to use personal social media in accordance with field-constrained norms and that an “occupational publicness” pressure requires them to be visible online outside of the workplace. The persistent specter of public criticism from audiences and the prioritizing of organizational interests above their own self-expression limits performances of PR practitioners’ authentic selves online.     

Let’s be careful out there … : how digital rights advocates educate citizens in the digital age

From the early days of the printed press, citizens have challenged and modified the information environment as constructed by governments and media organizations. In the digital era, this struggle is manifested in the work of civil-society organizations calling to expand the boundaries of digital rights such as access to the internet, freedom of speech, and the right to privacy. Alongside their traditional activity of confronting governments and internet organizations, these bodies have also engaged in educating citizens about their rights. In order to shed light on such educational efforts, I examine the activities of four civil-society organizations operating in three countries (Germany, Israel, and the U.S.) by conducting a content analysis of their websites between 2013 and 2015. The results suggest that the organizations’ interactions with the public are guided by three main principles: (1) cultural informational framing: delivering accurate technological and political information, which is framed so as to resonate with the cultural premises and everyday lives of the target audiences; (2) personal activism: propelling citizens toward participation, primarily through political clicktivism and by providing them with technological guidance and tools for digital self-protection; and (3) branding digital rights activism: fostering a unique image for a particular organization’s digital rights activism, mostly through selling merchandise to citizens. Using these strategies, the organizations aim to construct the social–political–cultural identity of a generation who are knowledgeable, politically active, and aware of their rights in the digital age. The characteristics of this identity are discussed in the conclusion.     

The portrayal of public relations in the era of Ivy Lee through the lens of the New York Times

Public relations has and, it appears, always has had an image problem. From public relations’ protohistory, through the rise of the publicist and press agent, the history of the relationship between journalists and public relations practitioners remained rocky. Using the New York Times as a lens, this study seeks to examine, through a qualitative framing analysis (N = 106), how public relations was perceived and discussed by one of its most important audiences, the journalist, during the early years of the twentieth century. The study found that while the tasks and media used in the practice of public relations as framed by the Times may be accurate, the cultural context of the early 20th century called the very “doing” of public relations into question.     

The evolution of public relations measurement and evaluation

The measurement and evaluation of public relations effectiveness has long been a major professional and research issue. In the first half of the 20th century, there were two research methods applied, opinion polls and basic media analysis. These were used to plan campaigns and monitor progress of media relations activities. In the second half of the century, as the practices of public relations expanded, greater emphasis was given to media analysis but the evidence of many practitioner studies was that measurement and evaluation was more discussed than undertaken. In the final 25 years of the century, the academic voice began to become more prominent in the discussion and development of methodologies and in nationally-based education programmes aimed at practitioners. The Internet and social media also began to change practices. There were mixed results from this clamour: more practitioners began to evaluate public relations activity (but many still applied discredited measures) whilst new techniques began to be introduced. Document analysis has prepared a timeline of the development of public relations measurement and evaluation. This paper explores the academic and professional themes that have characterised the development of this important public relations practice over the past 110 years.     

Public relations and sport in promotional culture

This paper argues that by examining a central feature of contemporary culture, new insights about public relations practice can be gained. Concepts of spectacle, ‘mega-events’, media events, celebrity, politics and lifestyle are highlighted. The paper blends various disciplinary sources and themes and links to the work of Curtin and Gaither, Hodges and Pieczka [Curtin, P.A. & Gaither, T.K. (2005) ’Privileging identity, difference and power: the circuit of culture as a basis for public relations theory’, Public relations review 17 (2), 91-115; Hodges, C. (2006). Relaciones humanas: The potential for public relations practitioners as cultural intermediaries in Mexico City. Unpublished doctoral thesis. University of Bournemouth; Pieczka, M. (2006). Promotional work: The case of PR consultancy in the UK 1995–2000. Unpublished doctoral thesis. University of Stirling] all of whom have explored Bourdieu's concept of ‘cultural intermediary’ in relation to the role of public relations.     

Strategic communication applied to nation building in Spain: The experience of the Catalan Region

This article analyzes how strategic communication is being used in the case of regions, “imagined communities,” or the so-called “stateless nations,” for nation-building purposes. It focuses on the case of Spain's Catalonia region in the years since the devolution of power and approval of the Second Statute of Autonomy in 1979. The different successive Catalan governments have made intensive use of mass media campaigns and other soft power methods to enhance Catalan identity. Main efforts have focused on the promotion of the Catalan language, culture, sports, and symbols through public relations, mass media campaigns, the implementation of laws, and the deployment of public diplomacy tactics with the dual purpose of reaching internal audiences. Although a significant part of the Catalan population is alienated from politics, the overall outcome has been positive for Catalan nationalism: identification with Spain has decreased while dual Catalan/Spanish and Catalan-only identification has grown during this period.     

Multi-method analysis of transparency in social media practices: Survey,interviews and content analysis

With the decline of public trust in corporate America, organizations must consider ways to improve their relationships with key publics. One of the best strategies to build trust is through engaging in transparent communication (Rawlins, 2009). The increase in the popularity of social media has brought both challenges and opportunities for organizational transparency. This study used multiple methods to explore whether public relations professionals believe they are using social media to communicate transparently, to investigate how social media can be used to improve transparency along with its benefits and challenges, and to identify how transparency is used in social media campaigns.     

PR practitioners’ use of social media tools and communication technology

As social media moves from “buzz word” status to strategic tool, more practitioners are developing skills related to this online communication technology. This study surveyed working public relations practitioners about their adoption of 18 social media tools and their perception on the growth of social media trends in public relations practice. Results provide an overview of the adoption of social media, as a whole, in the industry.     

Cultural intermediaries and the circuit of culture: The Digital Ambassadors project in Johannesburg,South Africa

The question raised by Cheney and Christensen (2001) as to “what a non-Western, non-managerial and non-rationalist form of public relations will look like” (p.182), together with the call made by Gregory (2014) for public relations practitioners (PRPs) to be active social change agents, motivated this paper. The aim of this research is to follow a culture-centred approach and apply the circuit of culture (Curtin & Gaither, 2005) to investigate the meanings that young people (aged 18 to 34), as cultural intermediaries, ascribe to their participation in a digital empowerment project implemented by the City of Johannesburg, South Africa. This research forms part of a larger, ongoing multi-disciplinary research project.The research highlights the complexity of projects of this nature, the wide variety of stakeholders involved, the significance of structure, the importance of training of cultural intermediaries, and the benefits such intermediaries gain from their involvement. A key finding is that self-development and financial benefit contribute significantly to the success of cultural intermediaries. This paper contributes to the field of public relations by providing an analysis of cultural intermediaries’ contribution to the circuit of culture as influenced not only by production and consumption but also by identity and regulation as seen in the way they represented the meaning created during their experience.