Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard

This study presents a structural evaluation methodology to link key performance indicators (KPIs) into a strategy map of the balanced scorecard (BSC) for banking institutions. Corresponding with the four BSC perspectives (finance, customer, internal business process, and learning and growth), the most important evaluation indicators of banking performance are synthesized from the relevant literature and screened by a committee of experts. The Decision Making Trial and Evaluation Laboratory (DEMATEL) method, a multiple criteria analysis tool, is then employed to determine the causal relationships between the KPIs, to identify the critical central and influential factors, and to establish a visualized strategy map with logical links to improve banking performance. An empirical application is provided as an example. According to the expert evaluations, the three most essential KPIs for banking performance are customer satisfaction, sales performance, and customer retention rate. The DEMATEL results demonstrate a clear road map to assist management in prioritizing the performance indicators and in focusing attention on the strategy-related activities of the crucial indicators. According to the constructed strategy map, management could better invest limited resources in the areas that need improvement most. Although these strategy maps of the BSC are not universal, the research results show that the presented approach is an objective and feasible way to construct strategy maps more justifiably. The proposed framework can be applicable to institutions in other industries as well.     

If we practice posthumanist research,do we need ‘gender’ any longer?

This article offers a reflection around the question of ‘do we need ‘gender’ any longer?’ In taking up this problem and inspired by the way in which postqualitative inquiry has opened a conversation with Deleuzian philosophy and formulated a ‘concept as/instead of method’ line of thought, I wonder whether new images of thought might give the concept of gender ‘the forces it needs to return to life’ or the forces to abandon it. I propose four different images that might provoke the desire to experiment with a new image of thought in relation to the problem: a vegetal mode of thought, a musical mode, a fleshy mode as labiaplasty, a nonliving mode. This choice is connected to the dualities they target: the human/vegetal living world, the rational/artistic production of knowledge, the dis‐embodied/corporeal being in the world, the life/nonlife hierarchization. Each way of thinking of ‘gender’ stages, enacts, performs a different material reality of the concept that shifts the focus from linguistic representations to discursive practices. Hence, if gender has become a dominant discourse, it may be that positive repetition of this discourse might become a way of opening a new site inside it, by de‐territorializing it and re‐territorializing it otherwise.     

“Not Getting Any Because of Jesus”: The Centrality of Desire Management to the Identity Work of Gay,Celibate Christians

Drawing from semistructured interviews with gay, celibate Christians or “Side B” individuals, I explore the emotion of desire. I specifically attend to these questions: How do Side Bs interpret and communicate feeling rules connected to desire? How do these individuals manage desire? How might feeling rules and conceptualizations of this feeling serve as an important source of boundary heightening? Finally, how might shared feeling rules create connection with others who do not identify as Side B? By attending to these questions, I illustrate the relationship between the conceptualization of an emotion and a set of feeling rules and emotion management strategies. I also highlight how such rules and strategies can serve as a source of boundary heightening, or alternatively, as a bridge between seemingly disparate groups.     

Creating ethical work climates: A socioeconomic perspective

In this essay, I introduce a theory of ethical work climates and describe how ethical climates can be created in business firms by applying a socioeconomic perspective to the process of organizational design. I begin by discussing moral climate in general—presenting the concept of a moral climate continuum and identifying the positive moral climate as one especially conducive to ethical behavior by agents of the firm. Next, I suggest a process for determining where a firm falls along the continuum by obtaining information about prevailing organizational norms. I then proceed to outline the theory itself, analyzing how management can move a firm from the negative to the positive end of the continuum. In this analysis, I argue that a socioeconomic management perspective provides a particularly strong foundation for establishing positive moral climate. I then propose a strategy for designing key organizational processes to transmit this perspective throughout the firm. The essay concludes with an agenda for future research.     

Economic evaluation of brief sex counseling for sexually dysfunctional adolescents

Objectives: In a randomized controlled trial brief sex counselling (BSC), intensive sexual healthcare (ISH) and no treatment (NT) for adolescents with a sexual dysfunction were compared. The aim of this study was to assess the cost-effectiveness and cost-utility of BSC versus ISH and NT from a societal perspective. Methods: Costs, sexual functioning and quality of life were measured during 6 months. Primary outcome measures were measured with the Female Sexual Functional Index, the International Index of Erectile Function and the utilities reflecting Quality of Life based on the SF-36. Uncertainty was dealt with by using bootstrap replications and sensitivity analyses. Results: Results show that the societal costs were the highest for ISH followed by NT and BSC. The difference in costs between ISH compared to NT and BSC was significant. Furthermore, there were no significant group differences in sexual functioning or quality of life. With respect to the cost-effectiveness and cost-utility, BSC can be considered to be a suitable treatment for adolescents with a sexual dysfunction. Conclusions: Due to the lack of a significant difference in clinical effect, it can be concluded that BSC is the cheapest treatment option when implementing the intention-to-treat, besides a no treatment option, for adolescents with a sexual dysfunction.     

Community-directed engagement and positive youth development: Developing positive and progressive pathways between youth and their communities in Reclaiming Futures

Reclaiming Futures is an innovative juvenile justice reform initiative focused on improving the quality, quantity, and effectiveness of alcohol and drug treatment interventions for juvenile offenders. An important element of the Reclaiming Futures strategy has been the consistent and intentional involvement of community members as part of the systemic reforms and interventions in a way that attempts to share access to power and build agency for authentic community-anchored solutions. The purpose of these efforts is to assist young people to build positive and enduring connections that they can rely upon as a strong recovery network for ongoing support after their formal engagement with justice and treatment services is concluded. This paper describes relevant literature on positive youth development and community-directed engagement, the underlying philosophy of the approach, examples of how the Reclaiming Futures initiative has incorporated these ideas, discussion of barriers and supports to effectiveness, and implications for others wishing to implement similar strategies.     

Beyond mere information transfer: The importance of a relational approach to market-related internal communication

Despite the significance of relationship management in any information provision or exchange, public relations scholarship has typically focused on examining the underlying internal communication processes from a transactional perspective. These processes are frequently associated with organizational information dissemination, overlooking other critical contents to make strategic decisions. This study draws market information processing into the debate about internal communication, providing a greater understanding of how a relational approach can improve market intelligence dissemination. Results show that an effective management of market knowledge requires the use of such an approach, which in turn, cultivates the shared interpretation of market information and innovation performance. The findings stimulate fresh discussion about the nature and development of internal communication knowledge and practice.     

Gendered forms of responsibility and control in teenagers' views of alcohol

There has been a shift in the most recent UK Government's Alcohol Strategy (2012) from personal responsibility towards a model of shared responsibility for young people's drinking. On closer examination of the strategy, however, it appears that rather than exonerating young people from blame, governance is merely extended to include wider partners. Using findings from nine focus groups with young people in Liverpool, UK, we explore who they believe are responsible for their drinking behaviours and how they learn to become ‘good drinkers’. Our findings show that while teenagers were aware of dominant alcohol-related messages and maintained a moral position as responsible citizens; they also negotiated and resisted norms about teenage drinking. Although both boys and girls agreed that parents were the primary responsible authority for regulating their drinking, there was gendered disagreement about personal responsibility. The girls described how they were ultimately responsible for any adverse consequences if they drank too much whilst the boys considered a wide range of partners who would be implicated. However, unlike the girls, the boys described a willingness to either abstain or moderate their alcohol intake in order to remain in control and avoid any alcohol-related trouble or harm.     

An evaluation u-turn: From narrow organisational objectives to broad accountability

The development of evaluation scholarship progresses, but the slow and incremental steps taken are largely refinements on a direction of thinking that has become established and virtually taken for granted. Most frameworks and models which have gained recognition in the academy and practice follow programme logic methodology. They also point to the achievement of organisational objectives as being the principal, but not always sole, purpose of public relations programmes. The achievement of organisational objectives has therefore been the focus of evaluation.Parallel, to this, a second strand of thinking in the scholarship and practice has questioned the assumption that the meeting of organisational objectives is paramount and whether organisations alone should determine the measures of success. Other perspectives such as stakeholder judgements of success and the obligation of organisations to meet societal expectations have been discussed as legitimate ways in which to evaluate programmes and activities.This paper takes forward this second strand by proposing that the evaluation debate should be ‘flipped’. Instead of organisational objectives being a primary denominator for evaluation, the paper proposes that whether organisations discharge their accountabilities to stakeholders and society is of equal, if not more weight. An organisation will succeed only if it sustains its licence to operate. To achieve that it has to meet the reasonable expectations that licence-givers have and to obtain their active consent to support its actions. The key questions for public relations are therefore: who/what holds us to account? What are their expectations? How are their expectations fulfilled? Drawing on the management and public relations literature to answer these questions, the paper calls for a radical ‘turn’ from the prevailing thinking, which the authors suggest is more about public relations explaining and justifying itself, towards a model that aligns with contemporary management thinking and practice.The paper proposes a model and process that provides a way forwards based not only on organisational aspirations, but on a hierarchy of obligations: to society, stakeholders, the organisation, and to the professional function which runs campaigns. It offers a principles based evaluation approach. In doing so, it takes the evaluation debate in a new direction and thereby adds to theory-building. It also offers a new way forwards for the practice which has become increasingly mired in developing more comprehensive lists of indicators and metrics and expanding taxonomies of evaluation terms.     

Family of Origin Supervision in the Workplace: Impacts on Therapist and Team Functioning

The Adolescent and Family Unit at Redbank House carried out a trial of Bowen's Family of Origin Coaching that has prompted us to comment on the usefulness of this approach as a component of clinical supervision. This article will describe how this trial came about, the process adaptations required to make it possible and how some of the ethical dilemmas raised by this approach were addressed. Personal reflections from the team members will be shared, and our observations in terms of impact of this form of supervision on clinical functioning, team cohesion and service provision will then be discussed. In essence, we aim to provide an anecdotal account of our experience and ask the question, ‘Is supervision that focuses on the therapist's individual functioning as a product of their intergenerational patterns a valid use of resources in a clinical setting?’     

Post‐3/11 Japan and the Radical Recontextualization of Value: Music,Social Media,and End‐Around Strategies for Cultural Action

The disasters of 3/11 provoked a global outpouring of emotion towards the suffering in Japan. In many ways, this singular event seemed to refigure the meanings of community and technology by drawing attention to the fragility of human control in times of disaster. Although the long‐term consequences remain uncertain, this radical recontextualization of value points to a way of thinking about broader processes of change, a contrast to cultural analysis that proceeds by directly critiquing structures of power on their own terms. If we look to processes whereby a new context can be the impetus that undermines seemingly entrenched interests, we might find inspiration for alternative forms of critique and action. Music provides a model for cultural movements that do not attack power directly, but rather operate through this kind of slippery, insidious, “end‐around” strategy of change that gains its force from recontextualizing social logics. These features of music foreshadow some of the contemporary developments in social media, and may point to untapped potentials for subverting, and possibly transforming, enduring structures of power and inequality.     

NP,PA bupe prescribers driving increase in rural provider availability

Across the country, lucky patients who got their treatment paid for thanks to grants from the federal government – and never really knew how long that grant would last – are angrily asking why they now have to pay, or be kicked out of treatment, ADAW has learned. It's a communications problem, and a problem of not knowing for sure when and where any more money will be available. We were able to talk to one program which has been handling this situation the right way – but even that is difficult due to lack of guidance.     

A different life?: Barthes,Foucault and everyday life

How might the injunction to ‘think differently’ in the work of French theorists Roland Barthes and Michel Foucault have informed a re-thinking of everyday life? In Barthes’ work, a critical analysis of myth and ideology in the contemporary everyday life of the late 1950s gives way to counter-ideological strategies that might seem to move away from the everyday and towards the utopian. However, the utopian imagination at work in Barthes’ thought is effective precisely in its insistence on the everyday detail. This is reflected in the later work in the attention given to the incident and the haiku. In his later work, Foucault turns towards antiquity in response to his own assessment of the ubiquitous diffusion of relations of power and the need to ‘think differently’. It is, however, in the interviews and specifically in a series of comments on homosexuality that Foucault is most attentive to the ‘possibilities for new life’ in his own time. It is through the undoing of already established relations and the experimentation with different modes of relation that a locus of difference can be found in everyday life. This is characterized by Foucault as a heterotopia. Foucault’s tentative suggestions of different possibilities are oriented towards an intensification of pleasures, counter to the psychoanalytic attention to desire. However, Foucault’s account of pleasure is associated with mortality, suggesting the question: is this different life one destined only to posterity and its own transcendence? Deleuze’s reading of Foucauldian subjectivation suggests a different strategy of resistance, more attuned to the immanence of a life.     

Developing a strategy map for forensic accounting with fraud risk management: An integrated balanced scorecard-based decision model

Corporate fraud risk management strategy has increasingly become a sustainable business development goal. Recent reforms in forensic accounting technology for corporate fraud risk management globally have opened up new avenues for corporate governance and internal control mechanism implementation. This study thus presents an integrated methodology for forensic accounting implementation to improve the identification of the strategy map relationship between the Balanced Scorecard (BSC)-based perspective and criteria, by combining multiple-criteria decision making (MCDM) with the Decision Making Trial and Evaluation Laboratory (DEMATEL) and the Analytic Network Process (ANP) techniques. The results have implications for corporate decision-makers to effectively fulfil corporate governance quality assurance and anti-fraud through a forensic accounting strategy map illustration. From the evaluation and planning perspective, the in-depth analysis of strategy map is useful to obtain an interrelationship that takes as its starting point the practice professions of the decision maker to improve existing strategy alternatives and focus on the valuable strategy paths. In the evaluation planning application, a strategy map of forensic accounting presents the knowledge regarding key indicators’ priorities to achieve satisfactory strategy planning and to practice forensic accounting development linked to fraud risk management in Taiwan.     

Works Councils and Organizational Performance

Most studies on the effects of works councils simply analyze whether their mere presence contributes to firm performance. This study seeks to offer a contribution to the literature by adding, to date, largely unexplored potential contingencies: the attitudes of Dutch top managers and works councils as to the functioning of the latter, in bad vis-à-vis good times. The overall conclusion from our probit analyses is that the way in which management and works councils interact, and hence the way in which codetermination is implemented, makes all the difference to the firm’s economic position. Our most compelling finding relates to the role of management: a positive attitude of managers toward the works council is positively associated with organizational performance, both in the private and the public sector. In the private sector, this result is even reinforced in times of reorganization.     

Nonprofit organizations in between the nonprofit and market spheres: Shifting goals,governance and management?

In spite of the belief instilled by the New Public Management reforms that nonprofit organizations (NPOs) can benefit from more management, more measurement and more market practices, systematic knowledge on the organizational effects of NPOs incorporating business practices in their day‐to‐day functioning remains absent to date. This research note addresses this limitation by reviewing 49 research articles. The focus lies on the redefinition of nonprofits' mission and income streams, changing governance arrangements and shifting management practices. We find that, despite numerous detrimental effects cited in the literature, (a) generating commercial income can contribute to the financial stability of NPOs, and (b) hybridization towards the market domain can strengthen the organizational legitimacy of NPOs, suggesting that imitating for‐profit enterprises might contribute to nonprofit functioning in perception, rather than in practice.     

Strategic issues for law firms in the new millennium

Abstract

Law firms in England and Wales are operating in a cut-throat competitive environment, alien to many long-standing employees in the profession. Evidence suggests that managing these issues and planning for change in this new environment is difficult for many to comprehend, but essential for survival. The concepts of strategy, management, marketing and the like appear to have more prominence in legal journals, and practice managers are often a key figure within a law firm’s practice today. This paper suggests that for some, the idea of developing planned strategies of how to survive and compete in the market is anathema for many firms, as is the requirement to change the normal or existing ways of doing things. This paper aims therefore to provide a brief overview of the development of strategy as a branch of management science and how law firms can start to think about the concept of strategy and what the implications are for their practice. Utilising both primary and secondary data sources, it also identifies some of the key strategic issues facing law firms in the new millennium.     

ANOMIE, SOLIDARITY, AND CONFLICT: French Sociology and the Limits of Dialogue

What explains the splintering of the sociological imagination? Why do so many rival schools contend for influence? Is there a chance for consensus? Donald N. Levine seeks to answer these questions in his intriguing recent study of the sociological tradition. He contends that sociology has been divided from the start along national lines, yet continues to progress towards harmony thanks to the “dialogical’ commitments of the various national traditions. I argue that Levine misjudges the character and depth of past and present rifts, and that he overestimates the likelihood of future disciplinary unity.     

Science and social work: a sketch

While recognizing that understanding of ‘science’ varies across time and countries, there are strands of a shared albeit diverse inheritance. Failures to see where we are located within this inheritance make the social work community vulnerable to simplistic claims regarding what, for example, ‘doing science’ is like. This in turn makes it difficult to deal adequately with questions such as in what ways can or should we distinguish social work science from other kinds of knowledge? Is science in some recognizable way a unified form of knowledge? How ought we to deal with disputes and disagreements in social work science? What kinds of consequences might we envisage from social work science? I deal in turn with each of these questions.