The extended dynamic capabilities model: A meta-analysis

This paper investigates, from meta-analytic approach, some topics that were unexplored in others dynamic capabilities meta-analysis. Hence, our research advances to identify and test the main antecedents of dynamic capabilities, the possible moderation effects of economic and cultural contexts in the relationship between dynamic capabilities and firm performance and the mediation effects between the antecedents of dynamic capabilities and firm performance. (1) The elements that stimulate dynamic capabilities development are resources, knowledge and learning, alliances and environmental dynamism. However, entrepreneurial orientation has no direct relationship with dynamic capabilities. (2) Dynamic capabilities play a mediating role between resources, knowledge and learning, alliances and firm performance. Curiously, entrepreneurial orientation is not mediated by dynamic capabilities in relation to performance. (3) Economic and cultural moderation affect the relation between dynamic capabilities and performance. Surprisingly, we detected that an Eastern orientation, presenting a high level of power distance and a low level of individualism, promotes stronger effects in the relationship between dynamic capabilities and firm performance than a Western orientation. Thus, our main contribution is to broaden the previous research on dynamic capabilities and to propose a future research agenda. In addition, this study adds new empirical evidence to the study of dynamic capabilities, which reduces the heterogeneity of previous results.     

Uncovering the factors behind new ventures’ international performance: Capabilities,alertness and technological turbulence

This research is based on the perception that the explanation of International New Ventures' (INVs) performance demands a process view, going deeper than the standard approach, in empirical papers, of testing a direct relationship between company-level antecedents and performance. A three-tier model was developed to investigate the process leading to INVs international performance, emphasizing the role of entrepreneurial alertness. Based on the dynamic capabilities framework, entrepreneurial alertness was envisaged as the mediating element between firms' capabilities and their international performance. Empirical research confirmed the hypothesized model. Firms' capabilities (entrepreneurial orientation, foreign market knowledge, and absorptive capacity) significantly influence the level of entrepreneurial alertness, which impacts on the levels of self-reported satisfaction with the company's international performance. The paper makes four contributions to International Entrepreneurship literature. First, it highlights the key role played by entrepreneurial alertness in explaining INVs' international performance. This is convergent with the dynamic capabilities view on firms' ability to sense and seize specific international business opportunities. Second, this study considers entrepreneurial alertness as a capability that is not limited to the entrepreneur, but it is an organizational capability. Third, it shows that entrepreneurial alertness does not exist in the vacuum, is based on a set of base capabilities, namely entrepreneurial orientation, foreign market knowledge, and absorptive capacity, that simultaneously leverage the INVs to sense possible opportunities and constrain the focus of opportunities to international markets, as a key element to foster INVs' higher performance. Fourth, it underlines the role of technological turbulence as a moderator of the relationship between entrepreneurial alertness and INVs' international performance.     

Success factors of management consulting

Management consulting as a service has become part of almost every medium to big company’s daily business. Despite management consulting’s high practical relevance the scientific discussion of this discipline is relatively young and needs to advance. Notably, there is little empirical research that focuses on the conceptualization and operationalization of management consulting’s success factors from a client perspective. Therefore, in this article we theoretically conceptualize and subsequently operationalize critical success factors of management consulting. Also, we examine those factors’ particular impact on management consulting success. Based on a survey of 255 companies and structural equation modeling, we show that six out of seven theoretically derived success factors have a significant positive effect on management consulting success. In particular, Consultant Expertise, Intensity of Collaboration and Common Vision have a strong impact on the performance of management consulting.     

Air intermodal freight transportation: The freight forwarder service problem

Despite being one of the most relevant figures in international multimodal transportation, freight forwarding companies optimization problems did not receive much attention from the research community. In this work we try to fill this gap by presenting the general features of air transportation from the freight forwarder’s perspective and we introduce the air transportation freight forwarder service problem (ATFFSP). A MILP formulation of the problem is proposed and tested on real-life data coming from an Italian freight forwarding company. We study the performance of the model in terms of optimality gap and time needed to reach the optimal solution. Furthermore we compare the solutions found with the ones provided by the company in order to evaluate the effectiveness of the model and its ability to find good and practical solutions. Finally, we study the possibility of opening a new warehouse facility to better manage services and we analyze the corresponding potential benefits.     

An investigation into the vehicle routing problem with time windows and link capacity constraints

In this work, we investigate a new, yet practical, variant of the vehicle routing problem called the vehicle routing problem with time windows and link capacity constraints (VRPTWLC). The problem considers new constraints imposed on road links with regard to vehicle passing tonnage, which is motivated by a business project with a Hong Kong transportation company that transports hazardous materials (hazmats) across the city and between Hong Kong and mainland China. In order to solve this computationally challenging problem, we develop a tabu search heuristic with an adaptive penalty mechanism (TSAP) to help manage the company's vehicle fleet. A new data set and its generation scheme are also presented to help validate our solutions. Extensive computational experiments are conducted, showing the effectiveness of the proposed solution approach.     

Sustainability by Example: MBAs Experience the Value of an Environmental Business Plan

The World Resources Institute's Environmental Enterprise Corps (EEC) offers MBA students consulting opportunities with environmental entrepreneurs in Latin America. The program works toward environmental sustainability from several directions. Not only do the student teams help these entrepreneurs move closer to attracting investment, but students gain experience addressing real business issues and see the successes of businesses based on improving the environment. Investors gain confidence in these enterprises and potential entrepreneurs gain encouragement to include environmental considerations into core business strategy. The students finish the projects with personal experience in sound businesses that focus on both environmental and financial returns.The University of Michigan Business School participated in an EEC ecotourism project in Peru. The students researched key customer markets and ways to reach them. As the entrepreneur implements recommendations, the students have the satisfaction of knowing how their research benefited not only a company, but also an ecosystem and local community.     

MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

The ability of telecommunication operators to focus successfully on the customer has proven to be one of the most competitive issues toward the end of the 20th century. The services management literature is short of theoretical and empirical studies on customer satisfaction measurement in the telecommunications industry. This, however, is contrary to the industry practice since almost all major telecommunications companies around the world gather information about customer satisfaction and other related information about the quality of their services. Our research focuses on the customer satisfaction function of residential customers of a major European telecommunications company. Customer satisfaction is seen as the overall performance of the telecommunications company stemming from adequate service provision, value for money, loyalty, and relationship management. The antecedents of the performance of the organization are obtained from the contact points between the customers and the service points of the telecommunications company.     

Leadership déjà vu all over again

Much leadership literature neglects its historical-contextual antecedents and as a result over-emphasizes zeitgeist, or tenor of the time's social forces. This neglect impedes leadership research by encouraging academic amnesia and promoting a strong feeling of research déjà vu among many researchers and practitioners. In this article, we develop a leadership historical-contextual superstructure consisting of evolutionary antecedents, paradigmatic antecedents, purpose and definitional antecedents, stakeholder antecedents, levels of analysis and temporal antecedents, and research dissemination antecedents. We use this superstructure to analyze current work in the increasingly important relational leadership research stream to illustrate how the superstructure's use can aid leadership researchers and practitioners in avoiding leadership déjà vu and academic amnesia and help build a more cumulative field.     

Reference model for implementing ERP systems: an analytical innovation networks perspective

The process for implementing ERP systems is related with the identification of a large range of variables (organisational goals, business rules, business processes, actors, resources and specifics and unique concepts to support these variables). The main agents related to the implementation are the solution supplier, the customer company and the consulting service. If the implementation process is addressed as an organisational innovation, the question is: How to coordinate the ERP implementation resources from an innovation agents network? In order to answer this question, a reference model is proposed for the formation and management of an innovation agent’s network for ERP implementation. The research method is based on a multi-case study for identifying the requirements and to elaborate the reference model applying a modelling method the Enterprise Knowledge Development (EKD). As results, the reference model in an analytical perspective of innovation networks and their drivers, enables to identify, understand and support the process of implementing ERP systems under the EKD models they are: goals; business rules; business processes; actors and resources; concepts; technical components and requirements.     

THE ROLE OF SUPPLY MANAGEMENT CAPABILITIES IN GREEN SUPPLY

Managers realize that they should avoid complex green supply initiatives when they do not have the capabilities to implement them. However, they have little guidance on how these capabilities can be developed. This paper provides an initial analysis of the role of supply management capabilities in green supply. We argue that the implementation of green supply is better explained by focusing on the development and deployment of an organization's specialized internal resources, rather than by the more usual focus on external environmental pressures on a firm. Further, we argue that capabilities appropriate for green supply are developed by a proactive corporate environmental stance and by a more strategic purchasing and supply management approach. We test our model using data from a two‐phase survey of 70 operating units within UK public limited companies. Our results indicate support for our conjecture that supply management capabilities are jointly developed by a proactive corporate environmental approach and a strategic purchasing and supply process. Our study results should be useful to business strategists, regulators, and researchers interested in the predictors of corporate green behavior. They should also assist future researchers in many branches of environmental management who are seeking to explore the role of the internal capabilities of firms in supporting environmental management.     

Building global dynamic capabilities through innovation: A case study of Taiwan's cultural organizations

This case study analyzes global dynamic capabilities, firm specific advantages (FSAs), and the international expansion of cultural enterprises in Taiwan from the viewpoint of sustainable development. From our exploratory study, we identify six global dynamic capabilities as the driving forces behind the creation of new cultural products that revitalize a company through continuous innovation. Each global dynamic capability actually leverages the company's resources. The case study results show that technology-based FSAs help cultural organizations globalize their business and create value. There are two global expansion paths that cultural organizations can take to increase value which are discussed in our paper.     

服务供应链管理、顾客满意与企业绩效

本研究构建了服务供应链管理活动同顾客满意及企业绩效间的结构方程模型,并以来自中国民航服务业的数据进行了实证分析。结果显示服务企业的领导力不仅对服务供应链的战略管理和运作管理活动有正影响效应,还对企业服务信息系统的构建有积极影响;企业文化对企业战略层面的服务供应链管理计划、协作关系的构建、整合服务资源等服务供应链战略管理活动有显著影响;服务供应链战略管理活动、运作管理活动和顾客信息系统的构建通过有效提升顾客满意感、可以增加企业绩效。     

Family Business Performance from a Governance Perspective: A Review of Empirical Research

Given the complexity of the family business phenomenon, empirical research has still reached no consensus on whether family control is beneficial or detrimental to firm performance. To shed new light on this issue, this paper covers more than 350 articles published in 37 top finance and management journals. More specifically, it provides an in‐depth analysis of the family business governance system in three steps. First, after examining the various family business definitions and measures of performance used in empirical research, the authors discuss the findings on the direct effect of family control on performance in different geographical regions. Second, the authors pay special attention to the choice of ownership structures by business families and analyse how family owners influence strategic decisions faced by their corporations, including the succession process. Finally, the authors explore the interaction of family control with other governance devices to gain a better understanding of family firms' corporate decision‐making and performance. The holistic approach highlights the need to contemplate the multiple relations that exist among the various governance dimensions of family firms to explain their unique performance. In addition to enhancing understanding of family business conduct, the authors emphasize the need to go beyond the borders of the family firm to identify its external antecedents and consequences. By integrating the finance and management perspectives and analysing the theoretical frameworks and methodologies used in these disciplines, the review highlights the need for interdisciplinary collaboration to advance family business research and thus to consolidate it as a distinctive academic field.     

第三方物流客户满意度前因研究——基于客户视角

满意是企业维持老顾客,保持竞争优势的基础.为了提高客户满意度,企业不仅要从自身出发去理解并实践物流客户满意,更为重要的是要从客户角度探察哪些因素会影响物流客户满意度.本文在回顾国内外相关研究的基础上,通过对物流客户的深度访谈,探察了第三方物流客户满意的7个前因,首次采用"直接测量感知期望差"的物流服务质量测量方法,在服装行业进行了实证研究,验证了误差处理质量等7个物流客户满意的前因,并发现了它们对物流客户满意度的影响权数.     

Janus and the Delphi Oracle: Entering the new world of international business research

Globalization and other dramatic, world-changing developments have all too frequently taken academic researchers by surprise. Within this dynamic, turbulent environment, international business (IB) researchers must comprehend increasingly complex, multicultural, cross-border activities and organizing systems while providing relevant results to the field. To build and sustain relevance, the international research paradigm must expand to incorporate not only the analysis of historical trends and events but also research frameworks and methods geared to investigation of the future. With this expanded research ‘tool kit’, we will be better able to anticipate and address the ‘Big Questions’ confronting global business operations in the twenty-first century.This paper examines the capabilities of the Delphi Method of scientific inquiry as one such tool which is responsive to the challenging demands of our discipline and describes recent innovations that enhance the Delphi's application to international management research. As this paper demonstrates, the Delphi Method is particularly well-suited to emerging research themes that call on IB researchers to interpret intricate sets of entities, activities, and relationships. Based on conclusions drawn from a summary of recent Delphi studies, recommendations are offered for maximizing the benefits of this method for international research.     

On micro-foundations of dynamic capabilities: A multi-level perspective based on CEO personality and knowledge-based capital

In recent years, researchers have asked why some firms are better than others at developing dynamic capabilities. The existing literature assesses micro-foundations separately, either on the managerial or on the organizational level. This study aims to provide a more holistic picture on the antecedents of dynamic capabilities by integrating managerial and organizational micro-foundations. Specifically, we posit that the personality of Chief Executive Officers (CEOs), manifested through their core self-evaluation (CSE), represents an individual-level micro-foundation which influences three types of a firm's knowledge-based capital—human, social, and organizational capital. We also argue that these three, in turn, are organization-level micro-foundations that ultimately enable the development of a firm's dynamic capabilities. We test our multi-level framework using data from 307 German CEOs, and confirm that CEO CSE is positively related with all three forms of knowledge-based capital. We further find that human capital and organizational capital mediate the relationship between a CEO's CSE and a firm's dynamic capabilities. Our research contributes by extending a central framework of the micro-foundations project (the bathtub model) that integrates the upper echelons perspective into a multi-level analysis. We empirically validate this model and advance the understanding of how firm leaders indirectly influence firm dynamic capabilities by shaping individual learning conditions.     

Corporate strategy: Some lessons from consultancy: Solving management consultants

Solving is an international management consulting form specializing in strategy and with offices in Paris, New York, Barcelona and Cologne. The consulting staff, including President Roland Fitoussi, have written three articles, all on aspects of corporate strategy, which embody their experience in this field.The first, Diversification: Strategic Cure-All? takes a hard look at corporate diversifications. It points out that the chances of success increase if development is the motive rather than survival and if there is managerial synergy between the new and original areas of activity. The criteria used in choosing between diversification opportunities are important.In Turning a Business Around, Solving takes us through three main phases of turning around a company in trouble: rescue, diagnosis and reconstruction. The last involves a search for the organization's core business activity on which to rebuild.In Strategy: The Choice of Acquisitions, again making suitable acquisitions means looking at the acquiring company's basic business definition and unique strengths. Synergy, size of acquisition and the way the acquiror modifies his business portfolios are all important factors to consider.     

An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction

Although extensive academic research has examined the dynamics of interpersonal interactions between service providers and customers, much less research has investigated customer service encounters through technological interfaces such as the Web in electronic commerce transactions. Corporate websites have become an important point of contact with customers for many companies. Service has been described as one of the most important attributes for online business to influence traffic and sales. However, more research is needed to understand how Web‐based technological capabilities of services affect customer satisfaction. In this paper, we propose viewing the interface between online buyers and sellers through the lens of service management to identify possible determinants of online customer satisfaction. A company's website is considered its electronic service delivery system. We look at this electronic service delivery system from its process point of view. Our findings indicate that as the electronic service delivery system process improves, a customer's perception of the website's ease of use increases, leading to increased service value and perceived control over the process, which increases customer satisfaction. The research provides evidence that the technological capabilities embedded in the website processes are an important factor in determining service quality and ultimately online customer satisfaction.     

Relative capacity: Retaining knowledge outside a firm's boundaries

Besides internalizing external knowledge, companies may maintain knowledge in interfirm relationships over time. Thus, interorganizational relations may be regarded as an extended knowledge base to which a firm has privileged access. We merge research into knowledge management, absorptive capacity, learning, and dynamic capabilities to analyze knowledge retention outside a firm's boundaries. Prior research into knowledge management has focused on internally storing knowledge, whereas research into knowledge transactions has primarily studied the internalization of external knowledge. The need to dynamically manage knowledge in interfirm relations over time – without necessarily internalizing this knowledge – has been relatively neglected. Therefore, we develop the foundations of the dynamic capability-based concept of relative capacity as a complement to absorptive capacity and transformative capacity in external knowledge retention. Relative capacity contributes to explaining interfirm differences in knowledge strategies, alliance strategies, organizational boundaries, open innovation, and performance. To guide further research, propositions are advanced regarding the antecedents and consequences of relative capacity.