Key misconceptions when assessing digital technology for municipal youth social work

ABSTRACT

Municipal youth protection work has become infused with digital technology, and yet there is still limited research on how to assess the impact of digital technology on municipal youth social work. This article reviews a range of misconceptions regarding the assessment of digital technology for youth social work in municipal contexts. This review was generated in connection with the development of an app system for communication between young clients and their municipal social workers in Denmark. The misconceptions relate to: variations in technologies and contexts; the impact of digital technologies on the relationship; social justice; differentiating between the user and the digital technology; digitalization and standardization; stakeholder and functional models of municipal social work. The paper concludes that the relationship between municipal social work and digital technology is complex and that thus complex comprehensions of municipal social work practice are needed if the relationship between technologies and practice is to be grasped adequately. The paper argues that given the complexity of the field and the speed of technological and legal changes, external support with regard to assessing how to use, develop and incorporate digital technology needs to be made available to municipalities and social workers.     

A situated understanding of digital technologies in social movements. Media ecology and media practice approaches

Abstract

The article tackles two main aspects related to the interaction between social movements and digital technologies. First, it reflects on the need to include and combine different theoretical approaches in social movement studies so as to construct more meaningful understanding of how social movement actors deals with digital technologies and with what outcomes in societies. In particular, the article argues that media ecology and media practice approaches serve well to reach this objective as: they recognize the complex multi-faceted array of media technologies, professions and contents with which social movement actors interact; they historicize the use of media technologies in social movements; and they highlight the agency of social movement actors in relation to media technologies while avoiding a media-centric approach to the subject matter. Second, this article employs a media practice perspective to explore two interrelated trends in contemporary societies that the articles in this special issue deal with: the personalization and individualization of politics, and the role of the grassroots in political mobilizations.     

Repression,resistance and lifestyle: charting (dis)connection and activism in times of accelerated capitalism

ABSTRACT

Studying the nexus of media and social movements is a growing subfield in both media and social movement studies. Although there is an increasing number of studies that criticize the overemphasis of the importance of media technologies for social movements, questions of non-use, technology push-back and media refusal as explicit political practice have received comparatively little attention. The article charts a typology of digital disconnection as political practice and site of struggle bringing emerging literatures on disconnection, i.e. forms of media technology non-use to the field of social movement studies and studies of civic engagement. Based on a theoretical matrix combining questions of power, collectivity and temporality, we distinguish between digital disconnection as repression, digital disconnection as resistance and digital disconnection as performance and life-style politics. The article discusses the three types of digital disconnection using current examples of protest and social movements that engage with practices of disconnection.

Abbreviations: AFA: Anti-Fascist Action; CHRI: Center for Human Rights in Iran; DDoS: Distributed Denial of Service     

Limiting relationships through sousveillance video based digital advocacy: multi-modal analysis of The Nervous CPS Worker

ABSTRACT

Digital media technology and Internet-based/social media sharing are shifting the contexts and processes of social work, including the relationships emerging in practice. The Nervous CPS Worker, a digital video shared via YouTube, provides a concrete practice-based example of the use of social media self-advocacy by professional foster parents. This case-study demonstrates the fragmented and shifting power-relations brought to bear within contemporary social work. Multi-modal analysis facilitates the development of a layered qualitative understanding of this video, shaped by the researcher’s inter-textual relationship with the material. Supplemental online texts are applied to the Nervous CPS Worker and relevant scholarship, including discipline specific knowledge, reveals the layered and convergent meaning making processes present in this video through the use of auditory communication, visual representations and genre. Analysis demonstrates how contemporary social work contexts, such as neoliberalism, and standardisation are implicated in practice and how identity and context compete for recognition and space within the home visit depicted in this video.     

Utilizing Digital Advocacy in Community Organizing: Lessons Learned from Organizing in Virtual Spaces to Promote Worker Rights and Economic Justice

This article discusses the usefulness and challenges associated with utilizing social media technologies in the context of community organizing practice, often referred to as digital advocacy. We ground the analysis of digital advocacy in the context of a recent organizing effort undertaken by social work academics, grass roots organizers, and allies to support the boycott of Hyatt Hotels in San Antonio, Texas, by marginalized hotel workers and labor unions through advocating that the Society for Social Work Research relocate their 2014 conference from the Grand Hyatt, San Antonio, and to work toward better conference planning procedures in the future.     

Navigating the technology-media-movements complex

Abstract

In this article we develop the notion of the technology-media-movements complex (TMMC) as a field-definition statement for ongoing inquiry into the use of information and communication technologies (ICTs) in social and political movements. We consider the definitions and boundaries of the TMMC, arguing particularly for a historically rooted conception of technological development that allows better integration of the different intellectual traditions that are currently focused on the same set of empirical phenomena. We then delineate two recurrent debates in the literature highlighting their contributions to emerging knowledge. The first debate concerns the divide between scholars who privilege media technologies, and see them as driving forces of movement dynamics, and those who privilege media practices over affordances. The second debate broadly opposes theorists who believe in the emancipatory potential of ICTs and those who highlight the ways they are used to repress social movements and grassroots mobilization. By mapping positions in these debates to the TMMC we identify and provide direction to three broad research areas which demand further consideration: (i) questions of power and agency in social movements; (ii) the relationships between, on the one hand, social movements and technology and media as politics (i.e. cyberpolitics and technopolitics), and on the other, the quotidian and ubiquitous use of digital tools in a digital age; and (iii) the significance of digital divides that cut across and beyond social movements, particularly in the way such divisions may overlay existing power relations in movements. In conclusion, we delineate six challenges for profitable further research on the TMMC.     

Relationship-based social work and electronic communication technologies: anticipation,adaptation and achievement

ABSTRACT

While social workers continue to recognise the centrality of relationship in social work practice they are now trying to build and mediate relationships with service users in a context fundamentally changed by technology. The paper suggests that different modes of electronic communication are not simply add-ons to society but are altering the social texture of society including the ways that people relate and interact with others. The relationship base of social work is not immune or dislocated from the explosion of social media and electronic communication which is occurring in the wider society and, therefore, attention needs to be paid to the impact of these new technologies on the way in which social work is practised. Using qualitative research with early career stage social workers in Ireland this paper aims to contribute to knowledge on this emerging dimension of social work practice.     

A review of the risks associated with children and young people’s social media use and the implications for social work practice

Abstract

This paper explores what the research says about the risks to children and young people of using social media. Taking a systematic approach this literature search identified 16 peer reviewed articles, written in English since January 2010. Four areas of risk were identified: cyberbullying and online abuse, exposure to negative forms of user-generated content, the converging of offline and online networks, and developing interpretations of privacy. The research also highlighted how the extent of the risk depends upon the developmental stage and social circumstances. This review provides several implications for social work practice. Social workers must develop their understanding of different social media platforms in order to identify risks and maximise opportunities. Assessment approaches must be tailored to ensure social media use and its effect on those of different ages and backgrounds is considered. Finally they need to consider their role in educating about the risks of social media use.     

‘Only Connect’: Unifying the social in social work and social media

‘Only Connect…live in fragments no longer’

(E.M. Forster, Howards End).

This paper utilises ‘Only Connect’, the epigraph from Forster’s novel ‘Howards End’ as the starting point for exploring the challenges and opportunities of integrating social networking with relationship based social work practice. The paper discusses the more deleterious implications of social networking, whilst assuming a deliberately optimistic stance to uncover ways in which the opportunities afforded by online space can be utilised effectively within social work education and practice. Whilst recognising that social networking platforms are transforming constantly, the paper adopts Kaplan’s definition of social media as a ‘group of internet based applications that build on the ideological and technological foundations of Web 2.0’. Whilst much of the discussion within the paper relates to Twitter and Facebook, two of the most endemic international social networking platforms, it is also applicable to myriad forms of social networking. The paper begins with a discussion of UK professional conduct cases and explores these both within Klein’s concept of splitting and historical attitudes to new technologies. Drawing from emerging research data and other examples, the positive relational practices educed by social media within social work education and practice are emphasised and discussed. The paper concludes by highlighting Forster’s plea for connection and recommending that social work embraces the renewed opportunities provided by online networking.     

The new information frontier: toward a more nuanced view of social movement communication

Abstract

The information environment that social movements face is increasingly complex, making traditional assumptions about media, messaging, and communication used in social movement studies less relevant. Building on work begun within the study of digital protest, we argue that a greater integration of political communication research within social movement studies could offer substantial research contributions. We illustrate this claim by discussing how a greater focus on audiences and message reception, as well as message context, could advance the study of social movements. Specifically, we discuss a range of topics as applied to movement research, including information overload, selective attention, perceptions of bias, the possibilities that entertainment-related communications open up, and priming, among other topics. We suggest the risks of not adapting to this changing information environment, and incorporating insights from political communication, affect both the study of contemporary (including digital) protest, as well as potentially historical protest. The possibilities opened up by this move are immense including entirely new research programs and questions.     

Exploring College Students’ Use of General and Alcohol-Related Social Media and Their Associations With Alcohol-Related Behaviors

Abstract

Objective: Alcohol marketers have increasingly moved their advertising efforts into digital and social media venues. As a result, the purpose of this study is to investigate associations between students’ use of social media, their exposure to alcohol marketing messages through social media, and their alcohol-related beliefs and behaviors. Participants: Public and private university students (N = 637) participated November and December 2011 and April 2012. Methods: College students completed online surveys to measure their exposure to social and online media generally, as well as their alcohol-related digital media use and alcohol use. Results: Use of social media related to alcohol marketing predicted alcohol consumption and engaging in risky behaviors, whereas the use of social media more generally did not. Conclusions: Students’ use of alcohol-related social media–marketing content associates with their problem drinking. Results have implications for alcohol abuse reduction efforts targeted at college students and suggest the importance of considering social, cultural, and cognitive factors in campaign planning and design.     

The problem of intersectionality as an approach to digital activism: the Women’s March on Washington’s attempt to unite all women

ABSTRACT

This study examined the convergence of activism and intersectionality to understand how communicators create messages about social justice issues using social media. This is particularly relevant for public relations today, as digital activism almost ubiquitously involves bringing together conflicting publics who are active and social media-savvy, meanwhile maintaining an organizational brand/mission. Using the 2017 Women’s March on Washington (WMW) as an object of study, we explored how campaign messages reflected principles of intersectionality, consensus- and dissensus-based communication, and organizational self-reflection. We conducted a thematic analysis of posts from the WMW’s social media accounts as well as media quotes by the organizational leaders to get at the leaders’ intentions in their message design. Data suggested that messages of inclusivity as well as of necessary discord were employed to enact political change for WMW’s publics. We argue that although the WMW was not wholly intersectional, particularly in determining its political agenda, the efforts toward intersectionality are notable for theory-building and reflective practice, particularly for social mediated campaigns. The study proposes a theory for digital intersectional communication to guide future research and advocacy work.     

Pierre Bourdieu: theorizing the digital

ABSTRACT

Pierre Bourdieu is known for his research in the areas of education and cultural stratification that led to a number of theoretical contributions informing the social sciences. Bourdieu’s interrelated concepts of field, capital, and habitus have become central in many approaches to inequality and stratification across the social sciences. In addition, we argue that Bourdieu’s ideas also feature in what is increasingly known as ‘digital sociology.’ To underscore this claim, we explore the ways in which Bourdieu’s ideas continue to have a major impact on social science research both on and with digital and Internet-based technologies. To do so, we offer a review of both Bourdieusian theorizing of the digital vis-à-vis both research on the social impacts of digital communication technologies and the application of digital technologies to social science research methods. We contend that three interconnected features of Bourdieu’s sociology have allowed his approach to flourish in the digital age: (1) his theories’ inseparability from the practice of empirical research; (2) his ontological stance combining realism and social constructionism; and (3) his familiarity with concepts developed in other disciplines and participation in interdisciplinary collaborative projects. We not only reason that these three factors go some way in accounting for Bourdieu’s influence in many sociological subfields, but we also suggest that they have been especially successful in positioning Bourdieusian sociology to take advantage of opportunities associated with digital communication technologies.     

Implementing media literacy training for social work programs at HBCUs: A literary analysis of barriers and opportunities

ABSTRACT

The image of the social work profession in the media is problematic for many reasons. Social work and its practitioners are often depicted as incompetent, ineffective, and unnecessary. Despite the necessity of the services provided to the public by social workers, public opinion of the profession remains low. To reverse the current trend, social work programs, particularly those at historically Black colleges and universities, can begin to provide media literacy training and media awareness within the curriculum to assist future social workers in stemming the tide of negative coverage and portrayals of the profession in the media. Using the media diffusion of information theory as an overview, this literary analysis provides a historical view of the profession and highlights current trends in social work practice, education, and media training.     

Preparing Social Work Graduates for Digital Practice: Ethical Pedagogies for Effective Learning

ABSTRACT

Debate has arisen in social work about the value of online education, with proponents providing examples of innovative approaches to online teaching and those against it citing the need for face-to-face interactions to suitably teach and assess social work skills. At the same time, social workers are increasingly making use of social media, websites, online databases, email, and text messaging services for work with clients. Consequently, social workers must be adequately prepared to make use of online technologies in their practice. Drawing on examples of online interactive activities used at two regional universities and informed by Chi’s conceptual framework of cognitive processes of learning, this article argues that learning via information and communications technology (ICT) helps prepare graduates for emerging digital practice and should be an integral part of social work education. Further, ICT enables educators to monitor the levels and quality of student rehearsal of practice skills and knowledge in interactive learning experiences helping promote competent practice, grounded in social work values.     

Triangulating the Self: Identity Processes in a Connected Era

The increasing prevalence of digital social technologies in everyday life affects processes of self and identity in theoretically and empirically interesting ways. Based on face‐to‐face interviews (N = 17) and synchronous text‐based exchanges (N = 32) from a Facebook‐based population, I examine the conditions of identity negotiation in a networked era, and explore how social actors strike a presentational balance between ideal and authentic. I identify three key interaction conditions: fluidity between digital and physical, expectations of accuracy, and overlapping social networks. I argue that social actors accomplish the ideal‐authentic balance through self‐triangulation, presenting a coherent image in multiple arenas and through multiple media. I differentiate between two degrees of triangulation: networked logic and preemptive action.     

Critical Perspectives on Digital Health Technologies

Discussions of digital health technologies in the popular media and the medical and public health academic literature frequently comment on how these technologies might offer new or improved ways of delivering health care, conducting health promotion activities and monitoring public health. Following the presentation of an overview of the range of digital health technologies that are currently in use, I review the work of researchers in the field of critical digital health studies who have addressed their broader social, cultural and political dimensions. The discussion focuses on four major topics: health and medical websites and platforms; telemedicine and telehealth; the politics of digital health; and digitised embodiment. I end with identifying some important directions for future research in critical digital health studies.     

Tensions and paradoxes of humanitarianism. Dialogue with Lilie Chouliaraki

Lilie Chouliaraki is Professor of Media and Communications at the London School of Economics and Political Science. She has a background in Languages and Linguistics and her research has a strong interdisciplinary orientation, drawing on social and cultural theory, moral philosophy and sociology, visual communication and discourse theory. Her main interest lies in understanding how the media shape our ethical and political relationship to distant others; how they inform the ways we witness the vulnerability of these others and the ways we are invited to feel, think and act towards them. In 2006, she published The spectatorship of suffering, which is a seminal piece of work within the field of Media Studies, opening up the domain of mediated suffering studies. In 2013, Lilie published The ironic spectator: solidarity in the age of post-humanitarianism, which was awarded the Outstanding Book of the Year Prize by ICA 2015, and has been widely reviewed and acclaimed. In this recent work, Chouliaraki explores how digital media are today changing the traditional relationship between humanitarian practice and politics, focusing on the ways humanitarian agencies try to - and fail to - combine a dominant market logic with a political vision of justice and social change.