The role of social and organizational factors in the evaluation of volunteer programs

A variety of client-focused programs are staffed almost entirely by volunteers. It is argued here that there exist social and organizational differences between these programs and comparable staff-run programs which have important implications for the evaluation of the former. Particular attention is given to the effects of these differences on three aspects of the evaluation process: the initiation of the evaluation, the need for process evaluation, and the utilization of evaluation data.     

Does volunteer work pay off in the labor market?

Focusing on the investment motive for volunteer work, this paper examines whether volunteer work has an economic payoff upon the labor market in France. Using a switching regression model with endogenous switching, we find that in the public sector volunteers receive a positive wage premium that does not influence their involvement, while the premium is negative in the private sector. We also find little evidence of the presence of alternative types of returns on the labor market, such as employment mobility or entry into the labor market. Our findings are more consistent with a consumption motive and we suggest that volunteering is carried out with a relational purpose.     

Individual consequences of volunteer and paid work in old age: health and mortality

The impacts of the productive social activities of volunteer and paid work on health have rarely been investigated among the oldest Americans despite a recent claim for their beneficial effect (Rowe and Kahn 1998). This paper used data from Waves 3 and 4 of the Asset and Health Dynamics among the Oldest Old (AHEAD) Study to (1) investigate the impact of these activities on health measured as self-reported health and activities of daily living (ADL) functioning limitations and to (2) explore possible causal mechanisms. Using multinomial logistic regression analysis, amounts of volunteer and paid work over a minimum of 100 annual hours self-reported at Wave 3 were related to poor health and death as competing risks measured at Wave 4, controlling for health measured at Wave 2 and for other predictors of poor health and death. Findings suggest that performing more than 100 annual hours of volunteer work and of paid work have independent and significant protective effects against subsequent poor health and death. Additional analyses suggest that the quantity of volunteer and paid work beyond 100 annual hours is not related to health outcomes and that physical exercise and mental health measured as cognitive functioning and depressive symptoms explain not entirely overlapping parts of the relationship between productive activities and health.     

Social networks and support in social work

Following the recommendations of the Barclay Report for a move on the part of social work towards supporting helping networks in the community, it is necessary to look more closely at the components of ‘social support’ and to be clearer about which social networks social workers are being asked to support. It is suggested that sociology, although criticised for its remoteness from the daily experience of the social worker, could offer through social network analysis some useful measures of the support networks of social work clients.     

The role of technology in reconfiguring volunteer management in nonprofits in Hong Kong: Benefits and discontents

There is plenty of evidence demonstrating that volunteering generates benefits for individuals and society at large. However, the role of technology used in recruiting, managing, and retaining volunteers in nonprofits is underexplored in East Asia. Drawing from in‐depth interviews with representatives of eight nonprofits, we examine how technology reconfigured volunteer management in nonprofits, identify its limitations and shortcomings, and discuss strategies in which technology can be utilized to enhance the effectiveness of volunteer management. We found, through this study, that the use of technology reconfigured key aspects of volunteer management: improving recruitment by enlarging and diversifying the volunteer pool; enhancing precision and speed of volunteer matching; improving nonprofits’ ability to recruit professionals; and reducing overall administrative burden of volunteer management within these nonprofits. However, challenges in volunteer management resulting from technology uptake were also observed, including resistance among frontline staff to adopt technology, and volunteer accountability and quality assurance. Specifically, it was found through this study that the extent to which nonprofits are able to effectively utilize technology in volunteer management is contingent on how well volunteer managers are able to actualize the notion of capacity optimization, create a friendly volunteer environment, and build rapport with volunteers. Implications for enhancing organizational capacity in volunteer management vis‐à‐vis the role of technology in the third sector are further discussed.     

The role of parental work schedule in CPS involvement

Using data from the Fragile Families and Child Wellbeing Study (N = 2904), we investigated whether maternal work schedules were associated with Child Protective Services (CPS) involvement and child maltreatment indicators during the first five years of a child's life. We further examined if this association could be explained by demographic characteristics, child care arrangements, maternal health and social supports, economic and hardship characteristics, and parenting practices. Finally, we examined if this association differed by context (i.e., maternal marital status, maternal education, and family income-to-needs ratio). Our regression results indicate significant associations between maternal shift work and mother-reported CPS involvement and mother-reported psychological aggression behaviors. Economic and hardship characteristics explained some of the significant association between maternal shift work and CPS involvement. Economic and hardship characteristics and parenting practices also explained some of the significant association between maternal shift work and psychological aggression behaviors. The obtained significant associations were more pronounced for mothers who were not married, who were high school graduates, and whose family income was either below or near poverty. We discuss the broader social factors associated with employment demands and childcare arrangements.     

The role of social networks for careers

The aim of this report is to elaborate on the centrality of social networks in the professional context (professional networks) of organizations. Professional networks are a career-relevant resource often called social capital. Social capital from professional networks entail relationships to colleagues or other departments, and can provide relevant and timely information or resources required for advancement on tasks and objectives. We will introduce different types of professional networks such as leadership networks, developmental networks or buy-in networks. Furthermore, the importance of professional networks for employees as well as employers will be explained. For employees, we will also provide information on the relevance of professional networks at different career stages.     

The division of domestic work among dual-career and other dual-earner couples in Finland

This study compares the division of domestic work among dual-career and other dual-earner couples. We examine whether gender attitudes, relative resources and working time explain the differences between dual-career and other dual-earner couples. We define dual-career couples as those in which both spouses are professionals and/or managers. The division of housework is important for these couples because of the intense pressures of work. We hypothesise that domestic work is more equally shared among dual-career couples than among other dual-earner couples. The quantitative analyses are based on the Finnish data from the 2010 European Social Survey (N?=?493). The qualitative data consist of 20 Finnish career spouses interviewed in 2005. The quantitative analysis indicates that domestic work is shared the most equally among couples where the woman or both spouses have a career status. Attitudes, resources or working time do not explain this difference entirely. The results support the class culture hypothesis: The division of housework is most equal in homogeneous dual-career couples and least equal in homogeneous no-career couples.     

Enhancing volunteers capacity in all‐volunteer nonprofit organizations: The role of volunteer leaders' reliance on effective management processes and (de)motivating leadership

All‐volunteer nonprofit organizations rely solely on the commitment of volunteers to support their operations. As such, it is important that leaders of these organizations, even though they are volunteers themselves, rely on professional skills in order to optimize their organization's volunteers capacity. In the present study, we investigated how volunteer leaders' reliance on effective management processes and a (de)motivating leadership style related to volunteers capacity. To this end, we relied on the Competing Values Framework (CVF) and Self‐Determination Theory (SDT), respectively. Results revealed a positive (unique) association between (the sum score of) the management processes of the CVF models, as well as (the sum score of) the motivating leadership styles and volunteers capacity. Bivariate analyses indicated that the management processes of each CVF model (i.e., human relations model, internal process model, open system model, and rational goal model) and each motivating leadership style (i.e., an autonomy‐supportive and a structuring leadership style) related positively to volunteers capacity. These findings have important practical implications as they revealed that it is crucial for volunteer leaders to implement effective management processes, while adopting a motivating leadership style.     

The protective role of religious coping in adolescents' responses to poverty and sexual decision-making in rural Kenya

In this study, we explored how adolescents in rural Kenya apply religious coping in sexual decision-making in the context of high rates of poverty and Human Immunodeficiency Virus (HIV). Semi-structured interviews were conducted with 34 adolescents. One-third (13) reported religious coping related to economic stress, HIV, or sexual decision-making; the majority (29) reported religious coping with these or other stressors. Adolescents reported praying for God to partner with them to engage in positive behaviors, praying for strength to resist unwanted behaviors, and passive strategies characterized by waiting for God to provide resources or protection from HIV. Adolescents in Sub-Saharan Africa may benefit from HIV prevention interventions that integrate and build upon their use of religious coping.     

Goal specific social capital and job satisfaction: Effects of different types of networks on instrumental and social aspects of work

This paper addresses the question “To what extent can job satisfaction be explained as the revenue of social capital?” By conceiving someone’s social network as social capital we specify conditions under which social ties do lead to job satisfaction. We inquire into the idea of goal specificity of social capital, which implies that a network with a given structure and content will have different impacts on various aspects of job satisfaction. If the content of the ties and the structure of the network at the job engender material well-being or produce social approval, satisfaction with the corresponding job aspects increases. Data were collected in 1993 using written questionnaires in two Dutch governmental agencies, one with 32 and the other with 44 employees. These workers’ networks were charted using nine name-generating questions.Social capital, it turns out, is not an all-purpose good but one that is goal specific, even within a single domain of life such as work. Three effects stand out: First, the structure of the network and the content of the ties do matter. Networks of strategic, work-related ties promote an employee’s satisfaction with instrumental aspects of the job, like income, security, and career opportunities. Second, closed networks of identity-based solidarity ties improve an employee’s satisfaction with social aspects of the job, like the general social climate at work and cooperation with management and colleagues. Third, a network with a bow–tie structure (i.e., where a focal actor is the link between two or more mutually exclusive cliques) generally has strong negative effects on satisfaction with the social side of the job; although a bow–tie type network of trusting ties does increase satisfaction with the social side. This implies that Krackhardt’s hypothesis on the unpleasant feelings produced by bow–tie type networks has to be specified for the content of the ties that constitute such a network. The most important conclusion of our analysis is that goal specificity of social capital has implications for both structure and content of social networks. Achievement of a particular goal, such as satisfaction at work, requires not only networks of a certain structure or ties with a particular content, but specifically structured networks of ties with a particular content.     

The professional role of social work in a market environment

One argument often heard in garnering support for the reorganisation of the welfare state in the Netherlands is that the safety net which it was intended to form has become something of a hammock, whereas a genuine safety net ought to act more like a trampoline. Nowadays sometimes also known as the activating welfare state, it aims to reduce apathetic response and increase the participation of its citizens in society. More and more, social workers are enlisted to help achieve these goals. Activation, however, is also associated with the introduction of a market environment in the social sector.

In 1992, the management of the social work organisation in The Hague concluded a controversial agreement with the municipal social services. Under this contract, clients referred to the social work organisation by the municipal social services would be made eligible for regular jobs on the labour market. The clients who were referred had obligations of their own: their benefits would be reduced if they did not cooperate. The social work organisation guaranteed contractually a success rate of 60% within a pre-determined period. For this ‘product’, the municipal social services paid a fixed amount of money each year.

The article describes the professional manner in which the social workers in The Hague dealt with the contract.     

The role of the partner in social support networks in Spain

Social support influences the subject’s well-being through various mechanisms. Literature shows that the partner is one of the main sources of social support. Nevertheless, sometimes people do not ask their partners first for help. Our aim is to determine what factors (values related to the family, personal characteristics and availability of resources) influence this decision. We use Spanish representative samples from International Social Survey Programme (2001) and Spain’s Center for Sociological Research (2010). Data show that family solidarity is widespread in Spanish society. The determinants for not turning first to the partner are the availability and frequent contact with immediate kin, whereas family values and personal characteristics are less relevant.     

The role of social work in the context of social disintegration and violence

Violence and the violence discourse are very similar from country to country: focus on youth, preponderance of males among perpetrators and victims, disproportionate involvement of migrants and indigenous people, greater prevalence with socioeconomic disadvantage and low education, and the impact of underlying factors such as political disintegration, exclusion from the consumer lifestyle, and inadequacies of social institutions. In social disintegration theory, the basic explanatory backdrop is the dynamic relationship of integration and disintegration between and within the different spheres: individual and functional system integration, integration into society, and integration into the community. (Relative) exclusion from work, consumption, and democratic processes combined with experience of socioemotional deficits seem to give a particularly strong boost to socially unacceptable forms of particularist integration and to favor collective and individual acceptance of violence. When subjects draw balances of personal recognition and of the achieved and achievable scope to organize their life, the latter orientations appear subjectively more likely to meet their expectations than socially (more) accepted modes of behavior.The central conclusion on social reactions to violence in general and professional social work in particular is that rather than relying on admonishment, punishment, or curative measures, or some combination of these, to combat violence, there is a need for wide-ranging long-term options for those acutely affected and at risk to have the long-term scope to organize their own lives-to experience life control, recognized integration, and development of competences. Those who experience being the organizer of their own life have no need of violence as a form of self-assertion.     

Afterword: The role of the market in Max Weber's work

Theory and Society -     

Money talks: The role of finance in social work education and practice

Finance is crucial to every aspect of social care, yet has traditionally been neglected in social work training and practice. Despite the overwhelming importance of budgetary issues for the provision of social services, few workers understand how the system works or how their work is financed. The result is that they continue in ignorance, operating without an awareness of the financial context in which they work, lacking the financial skills to move successfully into management positions and failing to challenge a chaotic and anachronistic system which undermines local democracy as a deliberate tool of central control. Against this background, this paper highlights the importance of a financial overview for social work educators and practitioners, exploring the factors which contribute to the widespread inability to engage with financial issues and calling for a greater emphasis on this topic in social work training. In the process, it builds on a recently published introduction to local government finance which is designed specifically to counter the anti-financial tendencies inherent in social work, providing a detailed but easily comprehensible handbook for managers, practitioners and members of the general public alike. To place these issues in context, the paper begins with a personal account of working in a department experiencing financial difficulties.     

The role of self-advocacy in work for people with learning difficulties

This paper explores the relationship between self-advocacy and work for people with learning difficulties [1]. Explorations are based mainly on a participant observation study in which members of a self-advocacy group for people with learning difficulties included the researcher in their regular meetings. Discussions about work, most broadly defined as meaningful activity which makes a contribution to society, emerged as a critical preoccupation. We examine the importance of self-advocacy as a vehicle for people with learning difficulties who want to remove or circumvent barriers which surround their employment. Our research shows that understanding the role of self-advocacy in relation to work creates many development opportunities for both disabled employees and their prospective, or actual, employers. It is suggested that self-advocates can themselves achieve change in employers' attitudes by challenging oppressive images of people with learning difficulties in the workplace. It is hoped the paper will advance recognition of the importance of self-advocacy for maximising the participation of people with learning difficulties in work, and for acceptance of their status as workers.     

The role of empathy in training social work students in motivational interviewing

Motivational interviewing (MI), an evidence-based approach with empathy as a key principle, effectively addresses client concerns found in the child welfare population. Training social workers in MI, and to be empathic, would increase the likelihood of better service delivery. Live supervision (LS) is a form of training that provides real-time feedback by clinical supervisors. This randomized comparison trial compared the effectiveness of LS or Teaching as Usual (TAU) on empathy in 54 MSW and BSW social work students. TAU involved students receiving online modules and assigned readings. Data were collected at baseline, after the interventions, and at five months follow-up. Differences in perceived empathy and empathic behaviors were measured by the Motivational Interviewing Treatment Integrity (MITI) and Toronto Empathy Questionnaire (TEQ). The study also assessed whether demographic variables or perceived empathy (TEQ) predicted empathic behaviors (MITI). Results indicate that, while both groups improved on empathy as measured by the MITI and TEQ, the LS group demonstrated more improvement. Demographic variables had no impact on empathy. The TEQ and MITI also did not demonstrate predictability suggesting the complexity of measuring empathy. The implications for social work education and future training are discussed.