Diesseits von Coaching Situative Beratung als Führungsaufgabe

Before coaching: Situational counseling as management function Conflicts, crisis, bullying, weakness or separation: Critical situations for managers are not unusual in day to day business of organizations. Other than an external coach managers in these situations are not acting as professional counselors but as situational counselors. Situational counseling is understood as an organizational role which is activated in normative and critical management situations. There is a characteristic difference to the role of an external professional counselor. Accordingly, the development of competencies for a situational counselor needs its own approach. On the level of organization comprehensive principals for the behavior in critical situations should be developed and agreed by a process of communication. On the level of management development these principals can be transformed into individual strategies and trained.     

A psychological contract perspective to the link between non-profit organizations' management practices and volunteer sustainability

This study applies the concept of the psychological contract to the relationship between management practices and volunteers. Formalization of the voluntary sector is impacting on volunteers' experiences and may breach the psychological contract from the volunteers' perspective. This mixed method study interviewed 67 volunteers and volunteer coordinators/administrators, and collected mail survey information from 152 volunteer organizations. The transactional management practices of keeping formal records and not paying volunteers out of pocket expenses are negatively associated with volunteer recruitment and retention. Alternatively, publicly recognizing volunteers through a volunteer newsletter supports volunteers' relational expectations and is positively linked to adequate volunteer numbers. Our findings have important implications for the human resource development practices of non-profit organizations in dealing with theirvolunteers: they suggest that the relational expectations of volunteers are animportant aspect of the psychological contract, which could be used by organizations as a framework for developing management practices that fit the volunteer ethos of trust and networks.     

Work-related social media use: The mediating role of social media communication self-efficacy

Social media use has become an indispensable part of knowledge work. Employees posting work-related content on social media are considered credible sources of information and have significant importance for how stakeholders, such as potential customers and future employees, perceive the organization. Therefore, employees’ ability to communicate about their work on social media has become a competitive advantage both for individual employees and for their organizations, especially in the professional service sector. Hence, understanding the role of employees’ ability to use these social media professionally is crucial for understanding the communicative behaviors of contemporary knowledge workers. In this study, we draw on social cognitive theory and focus on the antecedents and consequences of self-efficacy in individuals’ work-related communication on social media. The results show that perceived organizational commitment, clarity of communicative role, social media training, and prior experience with social media serve as antecedents of communication self-efficacy and subsequent work-related communication on social media. Thus, organizations and particularly management, have several aspects directly within the scope of their control that may aid employees in engaging in the professional use of social media. The paper contributes to the literature on employees’ communication behavior and provides important and actionable insights for management and the development of human resources.     

Does Management Development Add Value?

While the act of faith approach to management development assumes that training and development will improve performance, and that attention to the people factor will give organizations a competitive advantage, there has been little systematic study of the business benefits of management development. The extent to which competence-based management development made identifiable improvements to individual, organizational and business performance was examined in sixteen organizations using an in-depth embedded case-study protocol developed following the preparatory work of an expert group convened by the Department for Education and Employment (DfEE). Interviews were conducted with senior strategic managers, line managers and members of management work teams, and triangulation was sought with documentary evidence. Case reports were validated with the organizations, then evaluated and ranked by an independent consultancy not involved in the fieldwork. The results provide support for attributing business benefits to management development, particularly in relation to individual and business performance. The performance improvements were found to be most significant where management development is linked with organizational strategy and where Human Resource Development (HRD) systems and processes adopt the management standards developed by Management Charter Initiative (MCI).     

Perceived Support and Women's Intentions to Stay at a Sport Organization

Women remain underrepresented in upper management within sport organizations and more broadly. This research examines organizational factors that may affect women's (and men's) likelihood of remaining with their sport organization, which would presumably affect their willingness and ability to step into leadership roles. The research examines the effects of equity human resource management practices, top management support for gender equity and gender‐related barriers on organizational commitment and intent to stay with their sport organization, as well as whether changes in perceived organizational support would mediate the relationships. Results from a survey of current employees in Australian sport organizations generally support the hypotheses. Perceived top management support for gender equity is a strong and consistent predictor of outcomes, and the effect is mediated by perceived organizational support. Implications for top management's role in implementing gender equity practices are discussed.     

The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure

There is an extensive private sector literature on organizational change management. However, recent studies have suggested that the specific context of public organizations may have consequences for the management organizational change. This study examines to what extent different change approaches and transformational leadership of direct supervisors contribute to the effective implementation of organizational change in public organizations, and to what extent the bureaucratic structure of public organizations makes the implementation of organizational change s3pecific. The implementation of an organizational change in a Dutch public organization is studied using quantitative methods and techniques. The results indicate that bureaucratic organizations may effectively implement organizational change with both planned and emergent change approaches. The contribution of transformational leadership depends on the type of change approach and organizational structure. Transformational leadership behavior of direct supervisors contributes little to planned processes of change, but is crucial in emergent processes of change in a non-bureaucratic context. Although the literature on change management mostly emphasizes the leadership of senior managers, the leadership role of direct supervisors should not be overlooked during organizational change in public organizations.     

Double Trouble: Sibling Rivalry and Twin Organizations in the 2008 Credit Crisis

The purpose of this paper is to introduce and explore the novel idea of highly similar ‘twin organizations’. Drawing on psychoanalytic theory in his formulation, the author argues that the closeness of organizational identities in twin organizations may lead to increased rivalry, narcissism and a tendency for greater risk‐taking and vulnerability. Four of the biggest casualties of the 2008 credit crisis – two UK banks (HBOS and RBS) and two large US financial institutions (Fannie Mae and Freddie Mac) – are used to illustrate this conceptual development. The contribution of this paper is fivefold. First, this paper contributes the theoretical innovation of the idea of twin organizations to the organization studies literature. Second, it casts a fresh light on four of the organizations that got most deeply into trouble in the credit crisis. Third, it contributes to other areas of organizational scholarship, specifically the theory of risk and the theory of organizational identity. Fourth, this paper acts as a warning by identifying similar phenomena in the ongoing Eurozone crisis, and fifth, it contributes to the understanding of risk‐management practice and organizational consultancy.     

Organizational Discourse: Domains,Debates, and Directions

Interest in the analysis of organizational discourse has expanded rapidly over the last two decades. In this article, we reflect critically on organizational discourse analysis as an approach to the study of organizations and management, highlighting both its strengths and areas of challenge. We begin with an explanation of the nature of organizational discourse analysis and outline some of the more significant contributions made to date. We then discuss existing classifications of approaches to the study of organizational discourse and suggest that they fall into two main categories: classifications by level of analysis and classifications by type of method. We argue that both of these approaches are inherently problematic and present an alternative way to understand the varieties of approaches to the analysis of organizational discourse based on within domain and across domain characterizations. We conclude with a discussion of the challenges that remain in the development of organizational discourse as an area of study and point to some of the opportunities for important and unique contributions to our understanding of organizations and management that this family of methods brings.     

The Politics of the Exhibition: Viewing Corporate Museums Through the Paradigmatic Lens of Organizational Memory

This paper explores corporate museums as little–understood sites of organizational memory and proposes that corporate museums, as a form of organizational memory, are used strategically by organizations in the development of the firm's identity and image. More critically, the authors examine the politics of the exhibition of organizational memory, or what Sturken refers to as 'organized forgetting' or 'strategic forgetting'. The authors propose that organizations, through these museums, choose what is recalled (the politics of remembering) as well as what is not remembered (the politics of forgetting). Four propositions are suggested to guide future research on corporate museums with the purpose of furthering our understanding of these museums and their relationship to the development of organizational identity and image as well as organizational actions – past, present, and future. The paper concludes with implications for the organizational–studies scholar.     

Living to Work and Working to Live: Income as a Driver of Organizational Behavior

Abstract

Income as a relatively stable aspect of a job (e.g. annual salary, non-incentive wages, or weekly or hourly pay) has received relatively little consideration in organizational theorizing and research, despite its critical importance to workers, organizations, and society at large. Income inequality has similarly received scant attention, although it is a topic of great intellectual and practical importance. In this paper we describe the ways in which income and income inequality affect how people behave in both their professional and personal lives, and suggest ways in which organizations may influence, and be influenced by, these effects. We integrate research from a number of disciplines, highlight leading findings across them, and suggest ways in which organizational scholarship can inform research and practice in this domain. Our goal is to facilitate the development of income-related research programs in organizational science.     

The physician executive and the future.

In summary, physician managers have a bright future. They are working on one of the most exciting professional interfaces--medicine and management. The future of medicine is both high-tech and low-tech. It will challenge all physician executives. For a few years, health care organizations will experience turbulence and stress. The name of the game for physician managers will be organizational survival. The nation will then move into an era of abundance in medical care, and the management game will switch from survival to thrival. Managers are key players in the world of tomorrow. The physician executive is a manager and therefore a key player. One of the best things about the future of the physician is that he has one.     

Transnationality – Sharpening the Integration-Responsiveness vision in global professional firms

The “transnational” (Bartlett & Ghoshal, 1988, 1989) has become a popular organizational construct, and is increasingly relevant to contemporary global firms. However, there is very little empirical research on the organizational aspects of this form, and there is a lack of knowledge regarding the transnational aspects in professional service firm theorizing. Building on some fundamental organizational and international management literature, as well as an understanding of contemporary global professional firms, we expect that the transnational will exhibit specific organizational structural features with both high levels globalization and local responsiveness. We then proceed to describe an exploratory study of ten global engineering firms—this context is important since engineering firms are far less tied to national (local) jurisdictions than are other professional firms. Our findings reveal that the leadership/management areas were largely globally integrated, the hiring/HR functions were singularly locally oriented, while the other organizational areas we studied – namely structure/process and project teams – exhibited both global and local features. These findings extend professional service firm theorizing, exposing the balance between axes of specialisation, norms of reciprocity and customer management system; to include organizational features that allow a balance between the globally integrated and locally responsive.     

传统管理学批判

构成一个组织的基本要素应该是管理学的重要内容,但许多教科书并没有这样来说明。因此,管理学应该从组织的要素和对组织的分类开始。现有的管理学大多是针对已经存在的组织而言的。管理学不应仅仅涉及对现存组织的管理,还要考虑组织的产生、消亡及其法人性。现代企业管理的实践对管理科学最大的功绩之一在于提出了“治理”的概念。治理是“依法管理”的表现形式,是管理的前提和广义的管理。在最早的管理学中并没有把激励当成管理的一项职能。激励是经济的办法而不是管理的办法。激励是用经济手段来管理,管理在激励中消失自我并得以升华。管理的目的是为了经营,不可以离开经营来谈管理或把经营排斥在管理之外。广义的管理包含经营,广义的经营包含管理,没有经营就没有管理。     

Die Supervision auf dem Weg zur Profession? Professionalisierung im Spannungsfeld zwischen Expansionsbestrebung und Selbstbescheidung

In contrast to the general trend of deprofessionalization, supervision has established some criteria for professions during the last twenty years: wide ranges of quality standards, standardized educational programs, professional ethics etc. This development toward this trend needs explanation. It is argued, that the approach of the development of profession could be successful, because supervision became a successful “parasite” of its “host” social work. The introduction of supervision in social work, however, was responsible for the introduction of coaching as a new profession in the area of organizational consulting. The question is which effects the expansion of supervision towards team and organizational development will have on the establishing of its further professionalization. There appears to be some tendencies toward the idea that supervision will become a part of the development of professionalization as the “perfect nanny of organizations”.     

网络组织的知识管理研究述评

网络组织作为应对全球化、消费者偏好改变、技术进步与产品更新速度加快等问题而产生界于市场与企业之间的中介组织得到了理论界与实践界的关注,随研究的深入众多研究者对网络组织的知识管理这一领域投入了前所未有的关注.本文对现有的研究成果进行了梳理,从"能力"、"动机"及"机会"的角度分析了这一领域的研究思路,探讨了有待深入研究的问题.     

Managing Strategic Change; The Role of Symbolic Action

As our understanding of processes of strategic management develop, it is clear that the problems of managing major shifts in strategy, which organizations face on occasions, are of a different order to the typically incremental strategy development they follow. It is also recognized that these problems are closely linked to cognitive and cultural dimensions of organizations. Research on the management processes associated with more fundamental strategic change is still sparse, but suggests that it requires substantial cognitive shifts in which intervention, often by new corporate leaders, and political and symbolic, as well as more substantial action, is likely. This paper draws together the author's and other research in related fields, to formalize explanatory models, which link organizational inertia of strategy, more fundamental strategic change, and in particular the symbolic management activities of corporate leaders as strategic change agents.     

ORGANIZATIONAL PERCEPTION MANAGEMENT

The phenomena of organizational perception management is hardly new. The efforts of organizational spokespersons to protect and manage positive images, identities, or reputations of their organizations can be found in historical accounts of the Roman Catholic Church, and the universities of ancient Greece. The same perception management problems that plagued these early organizations (e.g. threats of illegitimacy due to changes in social norms; face-saving following scandals or accidents), continue to confront organizations today. During the past thirty years, these types of issues have been studied by organizational scholars in attempts to understand how perception management tactics affect the views and support critical audiences’ (i.e. those audiences on which the organization depends for support). This paper provides an overview of this research and a framework defining the primary components of organizational perception management. This framework distinguishes organizational perception management from individual perception management in terms of its practical implementation and strategic nature.     

认知与情感信任、权力距离感和制度控制对领导授权行为的影响研究

本研究探讨了领导对于下属的认知信任和情感信任对不同维度授权行为的影响作用,以及权力距离感和组织制度控制的调节效应.结构方程模型分析的结果表明,领导对于下属的认知信任和情感信任均有助于增加领导的决策参与、信息分享和帮助指导的授权行为,并且,领导的下属认知信任对决策参与的影响作用最大.情感信任对帮助指导和信息分享的影响作用较大.层级回归分析的结果显示,领导的权力距离感和制度控制均对下属认知信任与三维度的授权行为之间的关系具有显著的调节作用.但是,只有制度控制对下属情感信任与三维度授权行为之间的关系调节作用显著.     

Associations among altruism, burnout dimensions, and organizational citizenship behaviour

Most studies of burnout have focused on lack of resources, prevalence of burnout, and negative outcomes. In contrast, this study examined the relationships among altruism, burnout and a positive outcome, namely, the engagement in organizational citizenship behaviour. Web questionnaires were distributed to employees in three professional organizations. The results from the 178 respondents indicated that altruism is related to organizational citizenship behaviour. Of the three dimensions of burnout, only reduced personal accomplishment was (negatively) associated with engagement in organizational citizenship behaviours. Implications of the results are discussed and directions for future research are offered.     

Multinational Organizations as Rule-following Bureaucracies — The Example of Catholic Orders

Within the literature, organizational rules are mostly taken for granted even though the reduction of office management into rules and the provision of their blueprints may be the main enabler for the management of organizations that conduct operations in multiple countries. Using the example of Catholic Orders and their monasteries, we analyze whether rule-following bureaucracy contributes to the management of multinational organizations (MNOs). The introduction of organizational rules and the redefinition of labor within these rules produced early medieval monasteries that were the most efficient organizations of this time, allowing them to spread rapidly throughout the world. Our main hypothesis is that governance by rules is a superior governance mechanism for MNOs. MNOs with more bureaucratic rules have accumulated a richer pool of encoded knowledge to deal with heterogeneous problems and, thus, are better forearmed to deal with complexity. The empirical findings mostly support this assumption. Bureaucratic governance may be thus an important but neglected topic for the management of modern MNOs.