The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support

Research on presenteeism has largely focused on its prevalence, determinants and consequences on the health of both employees and organizations. To date, few studies have examined the influence of presenteeism on workers’ attitudinal and motivational responses. Based on the Effort–Recovery Theory, this study evaluates the mediating effect of work engagement in the relationship between presenteeism and job satisfaction. Building on previous work, this study also proposes to consider perceived organizational support as a moderator of the work engagement–job satisfaction relationship. Presented in the form of a mediated moderation model, the results of bootstrapped regression analyses show three main results. First, presenteeism is negatively associated with work engagement and job satisfaction. Secondly, work engagement is one of the factors through which presenteeism influences job satisfaction. Thirdly, perceived organizational support moderates the association between work engagement and job satisfaction so that, at a low level of work engagement, feeling supported by the organization makes a difference on job satisfaction. Overall, this research is part of the limited number of studies that have focused on the interplay existing between presenteeism and its consequences in terms of job attitudes.     

Merit‐based Rewards,Job Satisfaction and Voluntary Turnover: Moderating Effects of Employee Demographic Characteristics

This paper draws on the reflection theory of compensation (Thierry, H. (1998). ‘Compensating work’. in P. J. D. Drenth, H. Thierry and C. J. de Wolff (eds), Handbook of Work and Organizational Psychology, 2nd edn, pp. 291–315, Psychology Press: Hove; Thierry, H. F. (2001). ‘Job evaluation systems and pay grade structures: do they match’, International Journal of Human Resource Management, 8, pp. 1313–1324) to examine the influence of individual merit‐based rewards on voluntary turnover via job satisfaction. It also tests the moderating effects of employees’ gender, age and education level between merit‐based rewards and job satisfaction. Data were collected from 636 employees in Japan at three points in time over a 12‐month period. The findings show that merit‐based rewards have a direct, positive effect on job satisfaction and an indirect effect on voluntary turnover. The effect of merit‐based rewards on job satisfaction was moderated by gender and education, providing evidence that merit‐based rewards are more important for male and highly educated employees. Practical and theoretical implications are discussed.     

工作满意感与建言行为的关系探索:组织承诺的缓冲影响

工作满意感与建言行为之间关系看似简单、实则复杂,以往研究支持正反关系的观点都有,为了调和这一矛盾,本研究提出"U"型关系假设,并认为组织承诺对它们之间有着正向缓冲作用。以长三角地区17家国有企业的282名白领员工为样本,问卷研究结果没有支持"U"型关系假设,而发现两者成正向线性关系,情感承诺对两者之间具有正向缓冲作用。文章讨论了研究结果并对未来研究做了展望。     

个人-组织匹配、工作满意度与员工离职意向关系的实证研究

从个人-组织匹配的理论视角出发,用实证方法研究企业的个人-组织匹配与工作满意度之间的关系,以及它们对员工离职意向的影响.研究结果表明,个人-组织匹配对工作满意度起到显著正向影响;个人-组织匹配对员工离职意向起到显著负向影响;工作满意度对员工离职意向起到显著负向影响;工作满意度中的2个维度--工作压力满意度和管理因素满意度在个人-组织匹配对离职意向的影响中起中介作用.     

公仆型领导、员工集体和个人的工作态度对服务质量的影响

作者在13家宾馆和餐馆进行了一次实证研究,探讨饭店管理人员的公仆型领导风格、员工集体和个人的工作态度对员工的服务质量的影响。多层次线性模型分析结果表明,部门的公仆型领导氛围会直接影响员工集体的工作满意感,并通过集体情感性归属感,间接影响员工的服务质量。部门的公仆型领导氛围会调节员工感知的部门负责人的公仆型领导风格对他们的服务质量的影响;员工集体的情感性归属感会调节员工个人的工作满意感和情感性归属感对服务质量的影响。     

互惠对工作要求——工作满意度曲线关系的调节作用

本文运用中国文化背景下开发的互惠量表,通过对西安某合资制药企业210名员工的调查,考察了企业对员工三种类型的互惠行为对工作要求—工作满意度的倒U型关系的调节作用。调查结果表明,广义互惠、平衡互惠越高,二者的倒U型关系越明显,负互惠越高,二者的倒U型关系越不明显。     

The influence of learning activity on low-skilled workers’ skill improvement in the South Korean manufacturing industry

The main purpose of this study was to explore how low-skilled worker’s learning activity influences skill improvement. Using a unique 2007 Human Capital Corporate Panel data-set from the South Korean manufacturing industry, we operationalize skill improvement over time among low-skilled workers. A worker is classified as ‘low skilled’ if he or she has a low education level and poor technical skills. Regression models show that low-skilled workers’ informal learning positively influences their skill improvement. In contrast, we note that supervisors negatively influence skill improvement of low-skilled workers when measuring the change in technical skill proficiency. Quality circle programmes also have a positive influence on skill improvement. In conclusion, skills can be improved through planned interventions that increase collaboration on the job. The results from this study help to highlight the importance of designing learning interventions for low-skilled workers that take account of their underlying education and skills.     

Job characteristics as predictors of ill-health and sickness absenteeism in different occupational types--a multigroup structural equation modelling approach

The objective of the present study was to test for multigroup invariance in measurement models and structural models between job characteristics, psychosocial intervening variables, health outcomes and sickness absenteeism. Four types of occupation were represented in the study: blue-collar workers ( n = 241), white-collar workers ( n = 209), elderly-care workers ( n = 338) and child-care workers ( n = 336). A first-order, six-factor multigroup confirmatory factor analysis model (i.e. measurement model) composed of two perceived job characteristics ( job autonomy and skill discretion), appraised workload, job satisfaction, stress-related ill-health and sickness absenteeism provided a good model fit. Invariance tests showed that the six-factor model fits well for all occupations. A partially recursive mediated multigroup structural model showed both similarities and differences across occupations as regards the relationships between independent latent variables ( job autonomy, skill discretion), intervening latent variables (appraised workload, job satisfaction) and dependent latent variables (stressrelated ill-health, sickness absenteeism). By comparing a generic model with occupation-specific models across occupations, this study showed that occupation-specific models were more plausible. The results indicate that it is important to examine different occupational contexts in detail to better understand how certain psychosocial factors at work influence strain in different occupations. Since job characteristics can potentially be amended, the findings have important implications for the differentiation of prevention and intervention in different occupations.     

Organisation structure,management style and company performance

This paper examines the relationship between organisation structure and management style and their influence on organisational effectiveness measured in both ‘human’ and financial terms. Account has also been taken of related contextual factors such as differences in task, size and environment of a company. Using information collected from a sample of fifty small and medium size printing and building firms the authors have elaborated a conceptual model involving the independent attributes; integration, control, task orientation and people orientation. The validity of this model has been operationally tested and examined against the background of evidence reported by other research workers on the contextual determinants of organisational structure and management style. Substantially different patterns of association between ‘organisation’ and ‘style’ and company performance are found for the two industries and an important outcome of the research has been to produce further evidence in favour of the contingency theory of organisation. The paper concludes with some implications for management practice and organisational design.     

Traditional versus Secular Values and the Job–Life Satisfaction Relationship Across Europe

Using data from the European Values Survey (EVS), we examine the relationship between job and life satisfaction across Europe. We find that for the majority of employees job and life satisfaction are positively correlated, thus supporting the spillover hypothesis, whereby attitudes and practices developed in the life domain spill over into the work domain and vice versa. In contrast, we find little support for the compensation hypothesis, whereby employees who are dissatisfied in one domain seek compensatory rewards in the other domain. However, multivariate analysis reveals that the strength of the interaction between job and life satisfaction is mitigated by cultural values and interpersonal trust, as encapsulated in the ‘traditional versus secular values’ index reported in the EVS data. We thus find that predictors of the job–life satisfaction relationship vary across cultures and that such cross‐cultural variations are systematically related to salient cultural values and beliefs. The latter findings raise important questions about the universal application of existing theories in the subjective well‐being arena.     

Job characteristics as predictors of ill-health and sickness absenteeism in different occupational types--a multigroup structural equation modelling approach

The objective of the present study was to test for multigroup invariance in measurement models and structural models between job characteristics, psychosocial intervening variables, health outcomes and sickness absenteeism. Four types of occupation were represented in the study: blue-collar workers ( n = 241), white-collar workers ( n = 209), elderly-care workers ( n = 338) and child-care workers ( n = 336). A first-order, six-factor multigroup confirmatory factor analysis model (i.e. measurement model) composed of two perceived job characteristics ( job autonomy and skill discretion), appraised workload, job satisfaction, stress-related ill-health and sickness absenteeism provided a good model fit. Invariance tests showed that the six-factor model fits well for all occupations. A partially recursive mediated multigroup structural model showed both similarities and differences across occupations as regards the relationships between independent latent variables ( job autonomy, skill discretion), intervening latent variables (appraised workload, job satisfaction) and dependent latent variables (stressrelated ill-health, sickness absenteeism). By comparing a generic model with occupation-specific models across occupations, this study showed that occupation-specific models were more plausible. The results indicate that it is important to examine different occupational contexts in detail to better understand how certain psychosocial factors at work influence strain in different occupations. Since job characteristics can potentially be amended, the findings have important implications for the differentiation of prevention and intervention in different occupations.     

Examining the Relationship between Civil Servant Perceptions of Organizational Culture and Job Attitudes: in the Context of the New Public Management Reform in South Korea

This study investigates the relationship between public officials’ perceptions of organizational culture and their job attitudes, particularly emphasizing a mediating role of job satisfaction under the new public management reform in South Korea. Data collected from Korean civil servants indicate that perceptions of the competing values rooted in different organizational culture types—clan, market, hierarchy, and adhocracy—differentially affect their job attitudes. In addition, the findings show the mediating influence of job satisfaction between public officials’ perceptions of organizational culture and organizational commitment.     

Are More Competent Workers More Satisfied?

Abstract. In this paper, we analyse the relationship between workers' competencies and their job satisfaction in the context of dual (i.e. vocational versus communicative) skill demands. We analyse the effects of workers' competencies on their overall, intrinsic, and extrinsic job satisfaction. We focus on pharmacy assistants who need both pharmaceutical and communicative competencies in their work. Results from a linked employer–employee survey show that assistants with more communicative competencies are more satisfied with their job, whereas assistants with more pharmaceutical competencies are not more satisfied than the less competent assistants. In addition, workers who perform tasks below their level of competence are more dissatisfied with both their remuneration and career prospects and the content of their job as such, than were other workers. Our results indicate that the demand shift from vocational towards communication skills, which occurs in many professions, can affect the job satisfaction of the most competent workers.     

Effect of green innovation on job satisfaction of electronic and electrical manufacturers’ employees through job intensity: personal innovativeness as moderator

Green innovation is currently receiving increased international attention as a result of the growing concern on natural resource degradation and environmental pollution among consumers, governments, and communities in general. Although previous studies have indicated the positive effects of green innovation on the performance of manufacturing firms, practicing green innovation may conflict with job satisfaction, which in turn could negatively impact the performance of firms. This study examines job intensity to investigate the effects of green product and process innovation on job satisfaction. In addition, the moderating effect of personal innovativeness is investigated. Data from a survey of 191 respondents in the Malaysian electronic and electrical (E&E) manufacturing firms were analysed using partial least squares technique. Results showed that green product and process innovation have a positive direct effect on job intensity and a negative indirect effect on job satisfaction through job intensity. Personal innovativeness negatively moderates the relationship between green process innovation and job intensity. Theoretical and practical contributions of this study are discussed as well.     

心理需要的满足与工作满意度:哪一个能够更好地预测工作绩效?

以自我决定理论为理论基础,通过对112名员工与其相应主管进行问卷调研,验证了:(1)工作满意度与工作绩效之间存在中低度相关;(2)基本心理需要对工作绩效各维度具有显著影响;(3)基本心理需要的满足对工作绩效的预测效果较工作满意度更好。进而发现心理需要满足的中介作用,揭示工作满意度通过心理需要满足对工作绩效产生影响这一作用机制,并对所得结果的管理实践意义进行了探讨。     

The Effects of Technical Change on Skill Requirements: An Empirical Analysis

Abstract. This essay offers an empirical analysis of the effects of technical change on skill. Firstly, with the increasing diffusion of more and more mechanization and, in this decade, with the advent of microelectronics, this theme has been widely debated both in theory and in empirical analyses. These latter are usually based on a measurement of skill in terms of the parameters adopted in the job evaluation. My critique to that approach is both on the job evaluation criteria adopted, and on the unclear distinction between quantitative and qualitative effects of technical change on labour requirements. The following analysis will show the importance of that distinction in interpreting data. The case study is the production of ceramic tiles in Italy. The analysis is articulated in three parts. The first discusses an indicator of technical level of ceramic tile production. This indicator refers to the ‘scale of mechanization’ proposed by Bright in 1958. The oldest and the most up-to-date techniques in use in the early 1980's are compared with regard both to the level of mechanization and to the number of workers required at each task at factory level. This analysis is the premiss for the distinction between quantitative and qualitative effects of technical change. This—together with the discussion of a measurement of skill based on job content—is examined in the second part. The conclusion of the case study and a critical analysis of the main contributions on this topic are in the third part.     

Labour Market Flexibility,Human Resource Management and Corporate Performance

Labour market flexibility is often portrayed as a key to the competitive success of the UK and US economies. We surveyed several hundred firms in the UK, and using the resulting data (on over 200 manufacturing firms) this paper investigates the relationships between firms’ use of flexible work practices, human resource systems and industrial relations on the one hand, and corporate performance on the other hand. The results suggest that ‘low‐road’ practices – short‐term contracts, a lack of employer commitment to job security, low levels of training and low levels of human resource sophistication – are negatively correlated with corporate performance. In contrast, it is found that ‘high‐road’ work practices –‘high commitment’ organizations or ‘transformed’ workplaces – are positively correlated with good corporate performance. It is also found that human resource management practices are more likely to contribute to competitive success where they are introduced as a comprehensive package, or ‘bundle’ of practices. Significant interaction effects between human resource systems, trade unions and flexible work practices add further support to the bundling hypothesis.     

员工创业特质、内外满意度与工作绩效

创业特质能够决定创业者的表现，而创业特质作为个体普遍拥有的特质，研究却忽视了员工创业特质对工作绩效的影响.本文整合成就需要理论和层次需要理论，重点探讨了员工的创业特质与工作绩效的关系以及内外满意度的调节作用.利用企业调研数据研究发现:员工创业特质的成就动机、冒险倾向与工作绩效呈倒U关系，创新偏好与工作绩效呈U型关系;内在工作满意度强化了成就动机与工作绩效的倒U关系.本研究发展了创业特质理论在员工管理上的应用，首次为员工参与“大众创业，万众创新”实践提供了理论依据，研究发现有直接的启示与借鉴意义.     

Performance Related Pay in Practice: A Critical Perspective1

This paper discusses the use of performance related pay (PRP) as a means of control over the relationship between effort and reward. Taking a critical perspective, it describes how the implementation of PRP in a UK-based electronics company has been used as a device to remove trade union influence in wage-setting arrangements and to effect changes in employee behaviour. The opinions of supervisors, line managers, personnel managers and shop-floor staff are discussed and the implications for management control are assessed. The paper concludes that from management's perspective the PRP system appears to have been a success, for it has in some cases ‘commercialized’ the relationship between effort and reward, and has pre-empted expressions of employee resistance.     

Workplace Job Satisfaction in Britain: Evidence from Linked Employer–Employee Data

The paper examines the nature of workplace job satisfaction in Britain using an ‘overall’ and domain‐specific job satisfaction outcomes from linked employer–employee data. A measure of aggregate job satisfaction alone might mask domain‐specific differences in satisfaction, something the combined approach in this paper addresses. As well as controlling for a rich set of correlates on employees and their workplaces, the paper deploys alternative empirical models that account for employee‐ and workplace‐level unobserved heterogeneity. The paper reports interesting results on the link between job satisfaction and observed as well as unobserved characteristics of employees and their workplaces.